Customer Relations Specialist page is loaded## Customer Relations Specialistlocations: Suburban Ford of Waterford, Waterford, MI 48327time type: Full timeposted on: Posted Todayjob requisition id: R107565## Dealership:L0434 Suburban Ford of Waterford# **Suburban Ford of Waterford**automotive retail might be perfect for you!We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 180 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.## Responsibilities:* Leading CR process management at assigned stores by observing, installing, and training approved processes.* Call sales customers to follow up on their experience and satisfaction with their vehicle.* Listen to incoming calls and coach team members on improving their customer communication skills.* Provide assistance with administering Employee Satisfaction Survey programs.* Draft response letters to the DOJ as necessary.* Maintain a working knowledge of the Performance Dashboard.## **Qualifications:*** Excellent time management skills.* Available on Saturday.At Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr
F&I Manager page is loaded## F&I Managerlocations: Suburban Ford of Waterford, Waterford, MI 48327time type: Full timeposted on: Posted Todayjob requisition id: R107566## Dealership:L0434 Suburban Ford of Waterford# Suburban Ford of WaterfordIf you are an automotive Finance & Insurance professional (F&I Manager) and you are looking for an opportunity in a Fortune 500 company (NYSE: LAD) we want to talk to you!***We are committed to growing our company and Growing our People!***## **Responsibilities:**The **F&I Manager** is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. In addition this individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables. * Help customers choose protection packages for their vehicle by presenting all products and their benefits.* Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.* Submit deals to bank electronically using appropriate dealer system.* Enter transactions accurately into ADP and bank approval systems.* Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.* Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.* Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.* Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.* Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)* Assist Sales Team with customer engagement in the sales department during peak traffic times.* Obtain all appropriate licensing within 90 days from date of hire## **Qualifications:*** 2+ years of dealership finance experience is required* Prior automotive sales management experience is a plus* A team player focused on providing exemplary customer service* Self motivated with the ability to set and achieve targeted goals* Excellent interpersonal communication with working knowledge of computers* Acceptable driving record and a valid driver's license in your state of residenceAt Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr
Service Technician- Class A page is loaded## Service Technician- Class Alocations: Suburban Ford of Waterford, Waterford, MI 48327time type: Full timeposted on: Posted Todayjob requisition id: R103732## Dealership:L0434 Suburban Ford of Waterford# Suburban Ford of Waterford# If you have the drive to perform, exceed and excel… then we want you to come work with us as an Automotive Service Technician. Helping satisfied customers drive away with a smile on their face is what we do - ***join a team focused on earning customers for life!***We are one of Lithia Motors family of dealerships providing best in class automotive service. The third largest auto dealership group in the country with over 180 stores, Lithia is about providing customers with an honest, simpler experience, all the while working in a positive team environment.## **Responsibilities:**The Automotive Service Technician is responsible for swiftly and accurately performing automotive repairs and service in accordance with store and factory standards while ensuring customer satisfaction.* Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.* Diagnose cause of malfunction.* Complete all work according to the applicable safety requirements.* Road-test vehicles to ensure quality of repair work.* Document work performed on repair order, record test procedures/results & time, per company recording & clocking procedures.* Responsible for providing and maintaining an inventory of normal mechanics tools.## **Qualifications:*** Prior automotive repair experience preferred* ASE and manufacturer certification, desired* A team player who is focused on providing exemplary customer service* Acceptable driving record and a valid driver's license in your state of residenceAt Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr
An automotive service company in Waterford is looking for a skilled Automotive Service Technician. This role involves efficiently performing repairs and service, ensuring customer satisfaction, diagnosing issues, and adhering to safety standards. Applicants should have prior automotive repair experience, ASE certification is preferred, and must maintain a valid driver's license. This is a full-time position with a focus on teamwork in a fulfilling work environment. #J-18808-Ljbffr
Automotive Sales Representative page is loaded## Automotive Sales Representativelocations: Suburban Ford of Waterford, Waterford, MI 48327time type: Full timeposted on: Posted Todayjob requisition id: R103542## Dealership:L0434 Suburban Ford of Waterford# **Waterford Ford**We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 500 company with over 180 dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.***We are committed to growing our company and Growing our People!***## **Responsibilities:**As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle purchase. Your goal is to create the best vehicle-buying experience to make lifelong customers. You will assist customers in selecting the right vehicle for their lifestyle. You will be trained on the specific products we offer and their benefit to our customer.* Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.* Ensure timely follow up and maintain strong relationships with previous and prospective customers.* Track customers using store specific management system/s.* Keep abreast of new products, features and accessories. Attend product and training courses.## **Qualifications:*** Experience in automotive sales, is a plus.* Excellent interpersonal communication skills.* Excellent organizational and time management skills & working knowledge of computers.* Self motivated with the ability to set and achieve targeted goals.* Acceptable driving record and a valid driver's license in your state of residenceAt Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr
A leading automotive retailer is seeking an Automotive Sales Representative in Waterford, Ireland, to provide an exceptional buying experience for customers. This role involves engaging with customers, showcasing vehicle features, and following up to build lasting relationships. Ideal candidates possess strong communication and organizational skills, and a background in automotive sales is a plus. Join a dynamic team dedicated to growth and excellence in customer service. #J-18808-Ljbffr
