A leading retail company in Dublin is seeking a Customer Support Manager responsible for leading a team of Support Specialists. The role includes overseeing customer contact channels, ensuring high service levels, and managing performance metrics. Candidates should have experience in a Contact Centre, strong communication skills, and a passion for customer care. This position offers opportunities for professional development and a competitive salary structure with benefits including health insurance and a hybrid work model. #J-18808-Ljbffr
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team. What You'll Do Team Leadership & Development Lead, motivate, and support a team of Support Specialists, ensuring they feel empowered, informed, and equipped to deliver exceptional service. Conduct regular coaching sessions, performance reviews, and 1:1 development meetings to build confidence, capability, and ownership. Identify individual and team training needs, creating tailored development plans and delivering targeted upskilling sessions. Foster a positive, collaborative, and high‑performing team culture where colleagues feel valued, engaged, and supported. Champion accountability, professionalism, and continuous learning across the team. Customer Operations Management Oversee the day‑to‑day running of all customer contact channels, including WhatsApp, phone, email, social media, and Live Chat. Manage real‑time queues, workloads, and staffing levels to ensure service levels are consistently achieved and wait times are minimised. Ensure all customer interactions are handled with empathy, accuracy, and in line with Lidl’s tone of voice, policies, and quality standards. Monitor customer sentiment and feedback across social platforms and review sites, ensuring timely responses and proactive reputation management. Work closely with cross‑functional teams to stay informed on product updates, campaigns, and operational changes that may impact customer queries. Support and deliver project rollouts, ensuring a smooth experience for both Support Specialists and customers. Performance & KPI Delivery Track, analyse, and report on team performance across key KPIs, including quality, response times, productivity, and customer satisfaction. Identify performance gaps and implement structured action plans to drive improvement and consistency. Maintain high standards of accuracy, professionalism, and service excellence across every channel. Use data insights to forecast workload trends and support effective resource planning. Issue Escalation & Resolution Act as the primary escalation point for complex, sensitive, or high‑impact customer issues, ensuring they are resolved promptly and with care. Collaborate with internal departments—including Operations, Lidl Plus, Legal & Compliance, IT, and Quality—to resolve issues efficiently and prevent recurrence. Provide clear, timely communication to customers and internal stakeholders throughout the resolution process. Document escalations and outcomes to support continuous improvement and knowledge sharing. External Partner Management Build and maintain strong relationships with external partners to ensure alignment, performance, and effective collaboration. Develop and maintain a communication framework that supports seamless information flow between internal teams and external stakeholders. Track, review, and report on partner KPIs and quality metrics, ensuring service standards are consistently met. Analyse operational and customer data to identify trends, performance gaps, and emerging customer pain points. Provide regular updates to the Head of Customer Care, highlighting insights, risks, and opportunities for improvement. Work cross‑functionally to address issues, drive continuous improvement, and enhance the overall customer experience. What You'll Need A genuine passion for delivering exceptional customer care. Experience in a Contact Centre environment, including managing daily operations and supporting project rollouts. Proven ability to manage external partner relationships. Strong verbal and written communication skills, with a clear and professional style. A natural people‑person who builds rapport easily and communicates with confidence and positivity. Experience resolving customer complaints with empathy, sound judgement, and efficiency. Demonstrated ability to lead, coach, and develop a high‑performing team. A proactive, solutions‑focused mindset, with the ability to embrace change and lead by example. The ability to stay calm under pressure while working towards targets and deadlines. Excellent prioritisation and time‑management skills. Strong administrative skills and solid working knowledge of Google Workspace tools. What You'll Receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl €52,500 rising to €67,000 after 3 years 20 days holidays per annum rising to 25 days after two years Private employee medical insurance Company pension Flexible start and finish times Initial training and on‑going development from an experienced team member Excellent opportunities for career progression Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on‑going development Dynamic work environment Modern office facility with free parking On‑site gym and canteen Hybrid working model - up to 2 days remote working per week Mobile and broadband discounts with Three network Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. #J-18808-Ljbffr
A leading retail company in Dublin is seeking a Construction Project Manager to oversee store construction projects. The ideal candidate will have a degree in Engineering or Quantity Surveying and a minimum of two years of construction experience. Responsibilities include managing project timelines and budgets, coordinating with various teams, and implementing processes for compliance and efficiency. The position offers a competitive salary, benefits, and opportunities for career progression in a dynamic work environment. #J-18808-Ljbffr
A leading grocery retailer in Inishowen is seeking an Assistant Manager to support the Store Manager in daily operations. The ideal candidate will have at least 2 years of management experience in a fast-paced environment and possess excellent interpersonal and communication skills. You will manage the store team, ensure excellent shop floor presentation, and maintain stock levels while fostering a customer-focused environment. A competitive salary and benefits package are offered. #J-18808-Ljbffr
A leading retail company is seeking a Construction Project Manager in Dublin to manage store construction projects. Responsibilities include ensuring project adherence to timelines and budgets and coordinating with various stakeholders. Candidates should have a relevant degree, at least two years of construction experience, and strong analytical and administration skills. The remuneration ranges from €52,500 to €67,000, with numerous benefits including flexible working, paid leave, and opportunities for career advancement. #J-18808-Ljbffr
A leading retail company seeks a motivated Quality & Sustainability Co-ordinator in Dublin. This role emphasizes sustainability in products and suppliers, along with data analysis and reporting. Responsibilities include supporting the execution of sustainability strategies and ensuring compliance with regulations. Candidates should have a relevant degree and strong analytical skills. This position offers competitive salary growth, hybrid working options, and opportunities for career progression. #J-18808-Ljbffr
A leading retail company in Tralee, Ireland is seeking a dedicated individual for a management position to support daily store operations. The role emphasizes team motivation, customer service excellence, and achieving performance targets. The ideal candidate will possess strong communication skills, have management experience, and be willing to adapt to various shift patterns. Competitive salary starts at €51,000 rising to €60,000 after 3 years, along with attractive benefits and development opportunities. #J-18808-Ljbffr
Overview From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Do you enjoy leading by example? This could be your next career move. Come and talk to us, to see what we’re all about. Please note that as part of your application you will be asked to complete a numerical and verbal reasoning test, designed to provide us with a more in-depth understanding of your skills and your potential as a member of team Lidl. What you’ll do Support the Store Manager in the day-to-day operations of your store Target-driven approach to KPIs Manage, motivate, and develop the store team Maintain excellent shop floor presentation Ensure adequate stock levels are always maintained Consistently deliver excellent customer service What you’ll need You have completed your leaving certificate or equivalent Minimum of 2 years management experience in a fast-paced environment Full driving licence A passion for working in a fast-paced, varied environment, hitting targets and meeting deadlines Excellent communication and interpersonal skills The flexibility to work varying shift patterns Preferably, previous experience working as an Assistant Store Manager, but this is not essential provided you have the right attitude What you’ll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl €49,500 rising to €58,500 after 3 years 20 days holiday per annum rising to 25 days after 2 years Company pension Private employee medical insurance Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development Circle K discounts available for all employees Bike to Work Scheme Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme Mobile and broadband discounts with Three network Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. #J-18808-Ljbffr
Overview From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team. We are seeking a detail-oriented, analytical, highly motivated Buying Coordinator to join our Buying department. The Buying Coordinator will be responsible for file management, maintaining the product and supplier database and preparing reports. We are looking for someone who can effectively communicate with internal and external parties in a positive and professional manner while working under pressure and multitasking in a fast-paced environment. The Buying Coordinator will report directly to a Senior Buyer. What You\'ll Do Working with the Buyers to ensure we have the best range of products on shelf for our customers Collaborating with our suppliers to ensure product flows from their business to ours Preparing daily, weekly, and monthly reports for internal departments and our international counterparts in Germany Managing incoming calls and emails ensuring they are dealt with in an efficient and professional manner Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Paper and electronic file management and archiving Assisting line manager and team members with ad hoc administration duties and projects What You\'ll Need Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail Ability to meet deadlines while working under pressure and multitasking in a fast past environment Exceptional organisational, analytical and data management skills Excellent verbal, written and interpersonal communication skills Proficient in Google Workspace tools A third-level degree is beneficial but not essential German is an advantage but not essential Full driving licence What You\'ll Receive €37,500 rising to €51,000 after 3 years 20 days holidays per annum rising to 25 days after 2 years Private employee medical insurance Company pension Flexible start and finish times Initial training and ongoing development from an experienced team member Excellent opportunities for career progression Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development Dynamic work environment Modern office facility with free parking On-site gym and canteen Hybrid working model - up to 2 days remote working per week Mobile and broadband discounts with Three network Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. #J-18808-Ljbffr
A leading retail company in Fingal, Ireland, is seeking an Assistant Store Manager. The role involves supporting the Store Manager in daily operations, motivating the team, and delivering excellent customer service. Candidates need a leaving certificate or equivalent and at least 2 years of management experience. This position offers a competitive salary starting at €51,000, with additional benefits like holiday allowances, a pension scheme, and ongoing development opportunities. The company values diversity and is committed to equal opportunities. #J-18808-Ljbffr
