We have an exciting new role in our team for a Customer Service Specialist. Lennox are recruiting for candidates to work with our Technical Sales team and better meet the needs of our customers. The Customer Service Specialist handles all aspects of customer service and support for products that are delivered to and managed within the company's business scope. This role requires maintaining relationships with existing customers and developing new business opportunities within your assigned geographical area. Essential Duties and Responsibilities: Customer Relationship Management Partner with the Area Business Manager who looks after your assigned geographical area to ensure a coordinated approach to the management of your customers. This will require proactive regular daily calls and emails and face-to-face meetings as agreed with your ABM and notified to the Business Support Director. Identify and recommend opportunities to your ABM for any additional product or service offerings to Customers. Attend calls and face-to-face customer meetings as required. Identify and highlight areas for continual improvement in order to facilitate high levels of customer service and satisfaction at all times. Represent the company professionally and effectively to all customers. Develop in depth product and service knowledge. Order Processing and Management Must have an in-depth knowledge of all aspects of customer relationships and interactions. This requires inputting into Lennox CRM system and continuous monitoring of the Lennox CRM for updates on your customers. Responsible for the management of customer quotations and orders through Sage and the Lennox website Overall responsibility for ensuring the delivery of all customer requirements including expected delivery dates, call-off orders, standing orders, specific stocking arrangements. This responsibility continues through every stage of the Customer lifecycle through to delivery and issue resolution. Follow up within agreed timelines to ensure issues are resolved to the customers satisfaction. Highlight any delays in processes or orders in a timely manner to your ABM and the Business Support Director Communication and Coordination Work with the Business Support Director to achieve the process objectives in line with the overall business strategy. Prepare and manage customer reports on an ongoing basis in conjunction with the ABM and the Business Support Director Develop and maintain good working relationshipswith all relevant teams particularly Purchasing, Finance and Warehouse and with relevant area business managers. Work closely with Lennox purchasing and warehouse teams, in line with the agreed process, to understand and deal with any delays on deliveries to Lennox that may affect your customers. Compliance and Quality Assurance Ensure work is performed in compliance with the requirements of the quality management system and Environmental Health & Safety requirements. Develop a clear understanding of and commitment to the vision and mission of Lennox. Understand and adhere to Lennox policies. The requirements are as follow Proven customer service experience, preferably 2-3 years in a related industry (e.g., laboratory, healthcare). Ability to prioritize workload and work under pressure to meet deadlines. Proficient in Microsoft Office, CRM systems, and IT/internet. Excellent organizational, administrative, and interpersonal skills. Fluent in English with excellent written and verbal communication skills. Results-oriented and capable of working independently and within a team environment. Skills: Communicating with Customers Assisting Customer Relationship Building Customer Relationship Management Organizational Skills Interpersonal Skills Data Entry
