We are currently recruiting for both Full-Time and Part-Time Accommodation Assistants to join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2025 certified, Best Workplaces in Hospitality 2025, and Romantic Hotel of the Year at the Irish Hotel Awards 2025. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Accommodation Assistant Reporting to: Accommodation Manager Job Description: The successful candidate will assume responsibility for the day-to-day cleanliness of our rooms and lodges as well as public areas. Working closely with colleagues to ensure the highest standard of product quality and service is achieved and presented to our guests. Key Responsibilities Cleaning and sanitize guest rooms, including making beds, dusting, vacuuming and wiping down surfaces. Change bed linens, replace towels and ensure rooms are stocked with necessary amenities Clean all areas required by the housekeeping supervision team To be pleasant and courteous to guests and colleagues at all times To report any unoccupied rooms and any maintenance issues or damages in guest rooms Adhere by strict health and safety regulations at all times Follow a designated cleaning schedule and work efficiently to meet expected cleanliness standards and guest check-in times Work with other housekeeping team members to complete daily tasks and ensure rooms and areas are cleaned to the highest standard and in a timely manner To report any guest complaints or comments To carry out any other duties as required Skills/Requirements Attention to detail and good time management skills Work well as part of a team Flexibility in regard to working various shifts Familiarity with health, safety, and hygiene standards Previous experience in a similar role preferred but not essential Minimum 12 months' valid work permit required Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme Continuous training and development Uniform provided Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time Experienced Hotel Receptionistto join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2025 certified, Best Workplaces in Hospitality 2025, and Romantic Hotel of the Year at the Irish Hotel Awards 2025. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Hotel Receptionist Reporting to: Reception Manager Job Description: The successful candidate will assume responsibility for the day to day operations of the Reception Area, greeting and assisting guests, managing reservations, checking in and out and addressing inquiries. Working closely with colleagues to ensure the highest standards of customer service, quality and service is achieved and provided to our guests Key Responsibilities To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience. To carry out cash handling procedures in accordance with Company Policy. Receive guests to the hotel by greeting them warmly and attending to their inquiries and answer inquirers over the phone. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Maintain orderliness at the front desk by arranging documents accordingly and always keeping the front desk area clean. Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair to ensure guests comfort and satisfaction. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. To keep up to date with room prices and special offers to provide accurate information to guests. Skills/Requirements Minimum 1 years experience in a similar 3 or 4* hotel. Working knowledge of HotSoft or similar hotel software an advantage. Good interpersonal and organizational skills. A passion for customer service. Ability to multitask and good crisis management skills. Maintain a professional appearance at all times. Excellent communication and customer service skills. Good IT and telephone skills. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme. Continuous training and development Kilkea Castle is an equal opportunities employer Skills: Hotel reception Hotsoft or a similar system positive attitude Desire to go above & beyond for the guest
We are currently recruiting for a Full-Time F&B Outlet Manager to lead operations at 1180, our signature fine dining restaurant and Castle outlets within the historic Kilkea Castle estate. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: F&B Outlet Manager - Castle Reporting to: F&B Manager Job Description: As the F&B Outlet Manager in the Castle, you will oversee the daily operations of our fine dining restaurant and castle outlets, ensuring impeccable service standards, and operational excellence. You will also work closely with and support the F&B Manager in achieving departmental goals and maintaining the highest quality across all Castle F&B outlets. Key Responsibilities Oversee the daily operations of the castle outlets, ensuring smooth service and compliance with SOPs. Lead and motivate the team to deliver exceptional fine dining experiences. Manage team performance and carry out reviews and one-to-one meetings. Maintain guest satisfaction by delivering high-quality service and resolving complaints promptly. Ensure HACCP and food safety compliance as well as Health & Safety standards. Manage stock control, assist in inventory checks, ordering, and supplier coordination. Drive sales and upselling initiatives to maximise revenue. Collaborate with the kitchen and other departments to ensure seamless delivery service. Analyse outlet KPIs and assist in implementing improvements. Monitor financial performance of the outlet including labour costs and budget management. Support the F&B Manager with any operational needs. Skills/Requirements Minimum 12 months experience in a similar role within a fine dining or 4-star hotel environment. Strong knowledge of food safety, HACCP, and health & safety standards. Proven ability to lead teams and manage budgets. Ability to work under pressure and adapt to changing demands. Minimum 12 months valid work permit required. Excellent communication and customer service skills. Extensive product knowledge across food, wine, and beverage. POS technical knowledge would be an asset Benefits Discounts across entire resort Competitive rate DOE Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time F&B Outlet Manager to lead operations at our Clubhouse dining venues, including The Bistro and Hermiones Restaurant, located within the stunning Kilkea Castle estate. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: F&B Outlet Manager Clubhouse Reporting to: F&B Manager Job Description: As the F&B Outlet Manager for the Clubhouse, you will oversee the daily operations of The Bistro and Hermiones Restaurant, ensuring smooth service and exceptional standards. You will also work closely with and support the F&B Manager in achieving departmental goals and maintaining consistency across all Clubhouse F&B outlets. Key Responsibilities Manage and lead operations for The Bistro and Hermiones Restaurant, ensuring adherence to SOPs and high service standards. Lead and motivate the team to deliver outstanding dining experiences. Maintain guest satisfaction through quality service and prompt issue resolution. Manage team performance and carry out reviews and one-to-one meetings. Maintain guest satisfaction by delivering high-quality service and resolving complaints promptly. Ensure HACCP and food safety compliance as well as Health & Safety standards. Manage stock control, assist in inventory checks, ordering, and supplier coordination. Drive sales and upselling initiatives to maximise revenue. Collaborate with the kitchen and other departments to ensure seamless delivery service. Analyse outlet KPIs and assist in implementing improvements. Monitor financial performance of the outlet including labour costs and budget management. Skills/Requirements Minimum 12 months experience in a similar role in a 4-star hotel. Strong knowledge of food safety, HACCP, and health & safety standards. Proven ability to lead teams and manage budgets. Ability to work under pressure and adapt to changing demands. Minimum 12 months valid work permit required. Excellent communication and customer service skills. Extensive product knowledge across food, wine, and beverage. POS technical knowledge would be an asset Benefits Discounts across entire resort Competitive rate DOE Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time Night Porterto join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2025 certified, Best Workplaces in Hospitality 2025, and Romantic Hotel of the Year at the Irish Hotel Awards 2025. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Night Porter Reporting to: Night Manager Job Description: The successful candidate will be responsible for ensuring the comfort, safety, and satisfaction of our guests throughout the night. Key Responsibilities Provide efficient and courteous service to all guests during the night. Assist with guest check-ins, check-outs, room allocations, and issuing room keys when necessary. Deliver guest messages, mail, and provide wake-up calls. Respond to guest queries and requests, assisting with any arrangements required. Support with night audit procedures and safe preparation. Carry out regular Fire Walks, ensuring fire exits are clear and safety standards are maintained. Complete incident/accident reports when necessary and report maintenance issues to the maintenance team. Ensure health & safety regulations are adhered to and emergency procedures followed. Maintain all areas in a clean and well-presented condition. Provide a clear and accurate handover for the morning team. Skills/Requirements Previous experience in a similar role in a 3 or 4-star hotel is preferred. Knowledge of HotSoft or similar hotel software is an advantage. Must be reliable, punctual, and flexible to work night shifts. Strong communication and customer service skills. Ability to multitask and remain calm under pressure. Minimum 12 months valid work permit required. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
