We are currently recruiting for a Full-Time Activities and Experiences Co-Ordinator to join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Activities and Experiences Co-Ordinator Reporting to: Director of Experiences Job Description: The successful candidate will be responsible for organising and overseeing a variety of activities and experiences for our guests. The role involves organising both on-site and off-site events based on guest profiles as well as collaborating with other departments to ensure a seamless and memorable experience for guests. Key Responsibilities Plan and co-ordinate diverse, and engaging activities as well as customize activities based on guest profiles. Communicate with guests ahead of their stays to create itineraries for their visit. Assist in organising daily and special events, including holidays, festivals and promotions. Collaborate with entertainers, and artists for live shows and themed events. Oversee booking and management of equipment, spaces, and resources for activities, including setting up, managing and breaking down events. Engage with guests to understand their interests and ensure activities meet their needs as well as address their concerns and requests. Coordinate with other departments to offer guests experiences such as yoga or wine tasting as well as the marketing department to promote activities through social media. Ensure safety protocol for all activities are followed while ensuring compliance with Health and Safety regulations. Conduct risk assessments for activities and ensure activities meet health and safety standards. Monitor guest safety during activities and manage the signing of liability waivers before participating in certain activities. Skills/Requirements Previous experience in a similar role preferred. Working knowledge of HotSoft or similar hotel software an advantage. Valid work permit for a minimum of 12 months is required. Strong communication and customer service skills. Excellent organisational and multitasking skills. Passion for customer service and attention to detail. Ability to work flexible hours, including evenings and weekends. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided* Gratuities* Kilkea Castle is an equal opportunities employer *to relevant positions Benefits: Meal Allowance / Canteen Parking Paid Holidays Gym
We are currently recruiting for a Full Time Guest Services Porter to join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Guest Services Porter Reporting to: Reception Manager Job Description: The successful candidate will provide a high quality of service to all guests and maintain the lobby areas to the standard of the hotel regarding cleanliness, hygiene, safety, and security. Key Responsibilities To always provide an efficient and friendly service to guests and to communicate with hotel guests in a polite and friendly manner and to ensure all guests are served with a polite, friendly, and efficient service always. To perform all duties as outlined by the relevant supervisor/manager. To be responsible for the following and not limited to, assisting guest with luggage upon arrival, delivering Guest luggage to rooms and collecting guest luggage from rooms. To be responsible for all amenities such as card, chocolate, welcome plate, drinks etc. To be responsible for placing newspapers in the lobby To assist with delivering cots and camp beds to arriving rooms. After departure of the guests these must be stored away accordingly. Keep all storerooms clean, stocked up and tidy to the standards of the Hotel. Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving furniture and/or appliances correctly and safely. Responsible of light maintenance tasks and services throughout the property. Report any problems to the Manager on duty during your shift. To ensure that reasonable care is taken for the health & safety of yourself, other employees, guests, and other persons on the premises. All complaints are to be dealt with immediately. Ensure all complaints are logged with Duty Manager no matter how minor they are. To comply to company standards with regards to Health, Safety and Fire Evacuation protocols. Skills/Requirements Previous experience in a similar 3- or 4-star hotel preferred Excellent customer service and communication skills Work well as part of a team and on own initiative Attention to detail and good time management skills Flexibility around working hours (weekends and holidays) Minimum 12 months valid working permit required Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided* Gratuities* Kilkea Castle is an equal opportunities employer *to relevant positions
We are currently recruiting for Full Time Junior Duty Managerto join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Junior Duty Manager Reporting to: Deputy General Manager Job Description: The successful candidate will support the daily operations of the hotel, ensuring the highest standards of guest satisfaction and service delivery. You will coordinate between departments, and handle guest concerns professionally and efficiently. Key Responsibilities Assist department managers in overseeing hotel operations. Ensure seamless and professional guest experience throughout all areas of the resort. Dealing with any customer complaints in a professional manner and informing management of actions taken. Support all departments with operational needs. Conduct walk-throughs to monitors standards, cleanliness, and safety. Ensure compliance with health and safety and fire regulations as well as hotel policies. Assist with reporting and daily handovers. Support other departments in peak periods, including restaurant services and check-in/out as needed. Foster and develop effective employee relations within the Departments and throughout the whole hotel Establish and maintain effective internal communication, including attending weekly Department Head meetings, to ensure optimum teamwork and productivity Adhere to all health, sanitation and safety rules and regulations and make sure that all staff adheres to these Ensure that all potential and real hazards are reported and eliminated immediately. Take action to prevent them happening Skills/Requirements Previous hospitality experience desirable Strong interpersonal and problem-solving skills Excellent communication and customer service skills Flexibility to work various shifts including holidays and weekends Passion for hospitality and customer service Working knowledge of HotSoft an advantage Minimum 12 months valid work permit required Benefits Discounts across entire resort Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time Linen Porter to join our growing team here at Kilkea Castle. This is a Full Time Position. Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Linen Porter Reporting to: Accommodation Manager Job Description: The successful candidate will be responsible for assisting the Accommodation Team in ensuring all public areas, guest rooms, and other facilities are clean, stocked and well maintained and up to resort standards. Key Responsibilities Assist in cleaning and maintaining common areas and respond to any cleaning needs across the resort efficiently. Ensure housekeeping carts and supply rooms are stocked with appropriate materials. Ensure inventory levels are maintained for housekeeping items and guest supplies and inform Accommodation Manager of any discrepancies and low stock. Transport clean linens and towels to accommodation team and guest rooms. Collect and removed used linens, towels, and trash from guest rooms. Assist the accommodation team in setting up and preparing rooms for new arrivals as needed. Transporting extra beds or cots as requested and assembling when required. Provide excellent customer service to guests and help with luggage handling and transporting items as needed. Report any maintenance issue or guest feedback to relevant departments. Ensure corridors and fire exits are kept clear at all times. Adhere to health and safety procedures. Skills/Requirements Previous experience in a similar role in a 3 or 4 star hotel preferred. Full, clean drivers license required. Attention to detail and organisation skills. Ability to work well as part of a team. Excellent communication and customer service skills. Flexibility to work varying shifts such as weekends and bank holidays. Minimum 12 months work permit required. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time experienced Chef de Partieto join our fine dining 1180 restaurant kitchen team here at Kilkea Castle! Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Chef de Partie Reporting to: Executive Head Chef Job Description: The successful candidate will be responsible for production of food items, be familiar with the menu, providing guests with a memorable meals and ensuring all dishes are prepared in a timely fashion while ensuring HACCP compliance within the kitchen. Key Responsibilities Contribute to the production of food items in accordance with instructions from the Sous Chef and/or the Head Chef Be knowledgeable of the days business Be familiar with the menu Ensure all dishes are prepared in a timely fashion while ensuring dishes leaving the kitchen are prepared to the approved standard for presentation Avoid unnecessary wastage, observe proper portion planning and control and to act in a cost effective, responsible manner Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service Ensure HACCP compliance within the kitchen Ensure kitchen equipment is in working order and report any maintenance issue to your supervisor Skills/Requirements Previous experience in a similar role in a 4 star hotel/ fine dining kitchen preferred Valid work permit for a minimum of 12 months is required Be talented, creative and have a genuine passion for food Friendly, dedicated individual, with attention to detail Team player who works and communicates well with others Excellent time management and problem solving skills as well as ability to work well under pressure Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Potential accommodation available Competitive salary based on experience level Uniform provided* Gratuities* *to relevant positions Kilkea Castle is an equal opportunities employer Skills: Culinary Menu Development Culinary Skills Food Prep Fine Dining Benefits: Meal Allowance / Canteen Gym Parking EAP
