We are currently recruiting for a Full Time Guest Services Porter to join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Guest Services Porter Reporting to: Reception Manager Job Description: As a Guest Services Porter, you will be the first point of contact for many guests and will play a key role in creating a memorable and welcoming experience from arrival to departure. Key Responsibilities Greet guests warmly upon arrival and assist with luggage, valet parking, and directions around the property Escort guests to their rooms and provide information about hotel facilities, services, and local attractions. Deliver exceptional service and hospitality, ensuring guests feel valued and well cared for. Ensure all complaints are logged with Duty Manager efficiently To comply to company standards with regards to Health, Safety and Fire Evacuation protocols. Assist with guest requests such as transportation arrangements, luggage storage, and special deliveries. Maintain the cleanliness and presentation of the entrance, lobby, and castle areas. Support the front office team with check-in/check-out assistance and guest communication. Provide support during events, weddings, and VIP arrivals as required. Monitor guest satisfaction and report any issues or feedback to the Guest Relations or Front Office Manager. Uphold the hotels standards of appearance, etiquette, and professionalism at all times. Skills/Requirements Previous experience in a similar 3- or 4-star hotel preferred Excellent customer service and communication skills Work well as part of a team and on own initiative Attention to detail and good time management skills Flexibility around working hours (weekends and holidays) Minimum 12 months' valid working permit required Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided Kilkea Castle is an equal opportunities employer
We are currently recruiting for Conference & Banqueting Waiters to join our growing team here at Kilkea Castle Do you want to join a certified Great Place to Work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice! Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Conference & Banqueting Waiter Reporting to: Director of Conference & Banqueting Job Description: The successful candidate will ensure a smooth and efficient running of the conference & banqueting department while maintaining agreed standards of customer service as well as setting up assigned function rooms, stations and tables Key Responsibilities Setting up assigned function rooms, stations and tables Retrieve and serve alcoholic, non-alcoholic and food orders to guest tables according to hotel specifications and group requirement, courteously and efficiently Take beverage orders and collect payments where specified Maintain cleanliness and condition of the work areas and equipment To carry out cash handling procedures in accordance with Company Policy. Adhere to strict Health & Safety standards to ensure well-being of guests and other team members. Be able to move and lift up to 16kg (women) and up to 25kg (men) as per safe manual handling guidelines Skills/Requirements Minimum 1 year experience in a similar conference & banqueting waiter role Previous bar experience Knowledge of Food Hygiene Regulations Cash handling experience an advantage Excellent customer skills and communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own on as part of a team Ability to serve alcohol as per current laws Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided* Gratuities* Kilkea Castle is an equal opportunities employer *to relevant positions
We are currently recruiting for an additional Full-Time Breakfast Chef to join our kitchen team here at Kilkea Castle. Do you want to join a certified Great Place to Work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice! Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Breakfast Chef Reporting to: Head Chef Job Description: This Job will entail Breakfast shifts, early finishes, 5 days a week over the 7 days. To assist the Head Chef in providing leadership for the team with a passion for food and an interest in learning and development. To assist in developing the meal experience as one of the main selling features for breakfast meal services at Kilkea Castle. To monitor all dishes prepared from the Kitchen and to ensure they conform to agreed standard prior to food service. To agree, implement and maintain HACCP Procedures (including Cleaning Schedules) in liaison with the Head Chef Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service To ensure that all kitchen equipment, fixtures and fittings are in good working order and to ensure that no item of equipment is mis-used or used by staff not trained to use such equipment To ensure that all staff perform their duties in a friendly, efficient and courteous manner to customers and colleagues alike. To ensure level of hygiene is of the highest standard throughout the complete kitchen department, including storerooms, fridges, freezers, etc, and compliance by all kitchen staff members to the same. To practice a high standard of personal hygiene at all times in terms of grooming and the wearing of proper attire and to ensure, that all staff comply with this standard. Have in-depth knowledge of all Health and Safety regulations and how they relate to the hotel. Skills/Requirements Previous experience in a similar role in a 4-star hotel preferred Valid work permit for a minimum of 12 months is required Be talented, creative and have a genuine passion for food Punctuality and team player as well as good communication skills Excellent time management and problem-solving skills as well as ability to work well under pressure Friendly, dedicated individual, with attention to detail Minimum 12 months valid work permit required Please note that this is a casual contract position, and while hours may be available throughout the year, we are unable to guarantee full-time hours on an ongoing basis Benefits Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer.
We are currently recruiting for a Full Time Linen Porter to join our growing team here at Kilkea Castle. . Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Linen Porter Reporting to: Accommodation Manager Job Description: The successful candidate will be responsible for assisting the Accommodation Team in ensuring all public areas, guest rooms, and other facilities are clean, stocked and well maintained and up to resort standards. Key Responsibilities Assist in cleaning and maintaining common areas and respond to any cleaning needs across the resort efficiently. Ensure housekeeping carts and supply rooms are stocked with appropriate materials. Ensure inventory levels are maintained for housekeeping items and guest supplies and inform Accommodation Manager of any discrepancies and low stock. Transport clean linens and towels to accommodation team and guest rooms. Collect and removed used linens, towels, and trash from guest rooms. Assist the accommodation team in setting up and preparing rooms for new arrivals as needed. Transporting extra beds or cots as requested and assembling when required. Provide excellent customer service to guests and help with luggage handling and transporting items as needed. Report any maintenance issue or guest feedback to relevant departments. Ensure corridors and fire exits are kept clear at all times. Adhere to health and safety procedures. Skills/Requirements Previous experience in a similar role in a 3 or 4 star hotel preferred. Full, clean drivers license required. Attention to detail and organisation skills. Ability to work well as part of a team. Excellent communication and customer service skills. Flexibility to work varying shifts such as weekends and bank holidays. Minimum 12 months work permit required. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided Kilkea Castle is an equal opportunities employer
We are currently recruiting for a Full-Time Night Porterto join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Night Porter Reporting to: Night Manager Job Description: The successful candidate will be responsible for ensuring the comfort, safety, and satisfaction of our guests throughout the night. Key Responsibilities Provide efficient and courteous service to all guests during the night. Assist with guest check-ins, check-outs, room allocations, and issuing room keys when necessary. Deliver guest messages, mail, and provide wake-up calls. Respond to guest queries and requests, assisting with any arrangements required. Support with night audit procedures and safe preparation. Carry out regular Fire Walks, ensuring fire exits are clear and safety standards are maintained. Complete incident/accident reports when necessary and report maintenance issues to the maintenance team. Ensure health & safety regulations are adhered to and emergency procedures followed. Maintain all areas in a clean and well-presented condition. Provide a clear and accurate handover for the morning team. Skills/Requirements Previous experience in a similar role in a 3 or 4-star hotel is preferred. Knowledge of HotSoft or similar hotel software is an advantage. Must be reliable, punctual, and flexible to work night shifts. Strong communication and customer service skills. Ability to multitask and remain calm under pressure. Minimum 12 months valid work permit required. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
