Do you want to join a certified Great Place to work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice! If you love making guests feel special and want to develop and grow your career in the hospitality industry in a team consisting of driven and passionate hoteliers, this opportunity is perfect for you. As Spa Manager at Kilkea Castle & Golf Resort you will be responsible for ensuring consistent quality customer service, providing guests with a memorable stay as well as supporting team members on a daily basis Candidates should have outstanding customer service and communication skills, leadership skills and be a team player. Previous experience in similar role in a 4-star hotel preferred and knowledge of HotSoft or similar software an advantage. We are currently recruiting for a Spa Manager to join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscaped gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service and integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Spa Manager Reporting to: General Manager Job Description: We are seeking a dynamic and experienced Spa Manager to lead our wellness operations at a luxury hotel/resort in Ireland. You will be responsible for the strategic and day-to-day management of the spa, ensuring exceptional guest experiences, team development, and revenue growth. You will oversee a team of 10, including an assistant manager, supervisor, and eight skilled therapists. Key Responsibilities will include: Leadership & Team Management Lead, motivate, and develop a high-performing spa team of 10. Conduct regular team meetings, performance reviews, and training sessions. Manage staff scheduling, rosters, and holiday planning to ensure optimal coverage. Foster a culture of excellence, professionalism, and guest-centric service. Operations & Guest Experience Oversee daily spa operations, ensuring smooth delivery of treatments and services. Maintain high standards of cleanliness, safety, and ambiance across all spa areas. Handle guest feedback and resolve issues promptly to maintain satisfaction. Collaborate with hotel departments to promote integrated guest experiences. Business Development & Revenue Drive treatment and retail sales through strategic promotions and upselling. Monitor KPIs including revenue, occupancy, and guest satisfaction scores. Develop and implement marketing initiatives in collaboration with hotel marketing. Manage spa booking systems and ensure efficient use of treatment rooms. Compliance & Standards Ensure compliance with health and safety regulations and industry standards. Maintain accurate records of inventory, staff certifications, and training logs. Stay updated on wellness trends and introduce innovative offerings. Requirements Proven experience in spa management within a luxury hospitality setting. Strong leadership and interpersonal skills with a passion for wellness. Excellent organisational and financial acumen. Familiarity with spa booking software and retail systems. CIDESCO, CIBTAC, or equivalent qualifications preferred. Benefits Competitive Salary Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA Scheme Continuous training and development Uniform provided Discounts across entire resort Kilkea Castle is an equal opportunities employer Skills: Spa Management Hotel Management Hotel Operations Benefits: Meal Allowance / Canteen Paid Holidays Parking
We are currently recruiting for a Full-Time Wedding Coordinatorto join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Wedding Coordinator Reporting to: Weddings Manager Key Objectives To strive to achieve the Wedding Sales Target set by Manager To deliver a high-quality service to wedding clients To actively and consistently seek new opportunities To organise weddings with impeccable attention to detail with the client and to carry out all associated administration in a timely and effective manner To professionally represent Hotel, Spa & Golf Resort at all times Key Responsibilities To be responsible for sales and administration of Engagement Parties, Weddings and After Wedding Parties. To handle all incoming enquiries pertaining to the Wedding segment with an efficient, professional and friendly client orientated approach. All enquiries must be answered within 8 hours if received before 12 noon and 24 hours or less after 12noon. All offers must be followed up personally within 24 - 72 hours after initial proposal is sent. Ensuring final details for weddings and events are accurate and communicated effectively to all departments. (Attention to detail is imperative). Issue Contracts for confirmed wedding bookings and ensure deposit schedule is executed. All contracts to be issued within 24 hours after Client confirmation is received. Ensure accuracy and integrity with diary management function in hot soft in order to maximise meeting space effectively and revenue opportunities. Preparing, updating and filing all correspondence relating to the event. Ensure function sheets are accurate and distributed efficiently. Assist in preparing bills correctly. Ensure correct billing procedures are followed and communicated directly with the Accounts Department. Produce a monthly report detailing all aspects of confirmed & provisional wedding growth month on month for current year and year to follow. Being actively involved in hotels sales projects, including entertaining clients. To maintain up-to-date and efficient files on all enquiries held on the books and an effective option date system. To keep detailed information on all the reasons for lost business whether regretted, tentative or definite and the action taken. Ensure all leads are logged. To attend all relevant Wedding Fairs and action follow up accordingly as stated above. To organise Wedding Tastings and be on site to meet and greet all Wedding Couples. To be on site to meet and greet all Wedding Couples on their Wedding Day and hand over to the Duty Manager who will look after them on the day. To assist with overall sales, attending relevant Trade Fairs throughout the year in support of the overall sales function. Assist where required in general show rounds and administration, again supporting overall sales function. General Duties Adhere to all regulations in respect of health & safety, hygiene, guest safety, fire regulations, emergency procedures, and other hotel policies. To comply with any reasonable request by your line manager, Director of sales or GM To attend in house meetings and training courses as directed. To ensure a professional appearance and demeanour is portrayed at all times in dealing with internal & external customers. To assist with any other related duties, this may be assigned from time to time Skills/Requirements Minimum 12 months experience in a similar role in a 3- or 4- star hotel required. Knowledge of Hotsoft an advantage. Flexibility to work evenings and holidays, with weekend availability required. Ability to handle last-minute changes and problem-solve under pressure. Strong organizational and communication skills. Ability to manage multiple tasks and deadlines. Professional demeanour and client-focused approach. Minimum 12 months valid work permit required. Benefits Discounts across entire resort Competitive rate DOE Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer
We are currently recruiting for Spa Therapiststo join our growing team here at Kilkea Castle Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Spa Therapist Reporting to: Spa Manager Job Description: The successful candidate will be responsible for providing a variety of therapeutic treatments and services to guests. The Spa at Kilkea Castle offer treatments such as facials, massages, body therapy and services such as our thermal suite and beauty bar. We work with products from Elemis and Comfort Zone. The role involves maintaining a professional and calming demeanour and providing excellent service to guests. Key Responsibilities Administer various spa services and tailor treatments to meet individual guest needs. Manage bookings and cancellations as needed To ensure that an informed knowledgeable consultation is followed after each visit Ensure treatment rooms are cleaned in between services and well-stocked in advance of upcoming treatments Consult with Spa Management prior to treating any client condition/situation that may cause harm or distress to clients during or following a treatment. Ensure full treatments are carried out as required by the Company through relevant training To greet your clients with a friendly welcome. To begin and end treatments at the published time, ensuring that clients are not kept waiting for their treatment at any time. To ensure the guest is satisfied at the end of each service. To ensure that treatment room sanitization process is followed between guests. To follow the procedures in the SPA SOP. To report on all guest feedback to a supervisor or manager. To ensure all accidents and incidents are reported to the relevant people and report any maintenance issues or damages that may occur Adhere to strict health and safety regulations To carry out cash handling procedures in accordance with Company Policy Skills/Requirements Previous experience in a similar role desirable Relevant qualifications are essential Previous experience using Phorest or a similar software preferred but not essential Excellent communication and customer service skills Attention to detail and ability to upsell products and services Good time management Ability to multitask and work well as part of a team Maintain a professional appearance at all times Good knowledge of proper hygiene practices and sanitisation protocols Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided Gratuities Kilkea Castle is an equal opportunities employer. Skills: Treatments Massage Facials Customer Skills Benefits: Meal Allowance / Canteen Parking Paid Holidays Employee Assistance Programme Employee Discounts
We are currently recruiting for a Full-Time Breakfast Supervisorto join our growing F&B team here at Kilkea Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Breakfast Supervisor Reporting to: F&B Manager and Assistant Manager Job Description: As a Breakfast Supervisor, you will be responsible for leading our morning Food & Beverage operations, ensuring a smooth and welcoming breakfast service, managing the breakfast team and delivering exceptional guest service. Key Responsibilities Supervise and coordinate the breakfast service, ensuring timely setup and smooth operation. Lead and motivate the breakfast team to deliver exceptional guest service. Ensure food presentation, cleanliness, and service standards are consistently met. Monitor guest satisfaction and respond promptly to any issues or requests. Assist with staff scheduling, training, and performance management. Maintain stock levels and assist with ordering breakfast-related supplies. Ensure compliance with health and safety and food hygiene regulations. Liaise with the kitchen team to ensure efficient communication and service flow. Skills/Requirements Previous experience in a supervisory role within food & beverage, ideally in a hotel or similar environment. Strong leadership and communication skills. Excellent customer service and attention to detail. Ability to work early mornings, weekends, and public holidays. Knowledge of food safety and hygiene standards. Positive attitude and team-oriented approach. Minimum 12 months valid work permit required Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided Gratuities Kilkea Castle is an equal opportunities employer
We are currently recruiting for an Full-Time Breakfast Chef to join our kitchen team here at Kilkea Castle. Do you want to join a certified Great Place to Work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice! Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Breakfast Chef Reporting to: Executive Chef Job Description: This Job will entail Breakfast shifts, early finishes, 5 days a week over the 7 days. To assist the Head Chef in providing leadership for the team with a passion for food and an interest in learning and development. To assist in developing the meal experience as one of the main selling features for breakfast meal services at Kilkea Castle. To monitor all dishes prepared from the Kitchen and to ensure they conform to agreed standard prior to food service. To agree, implement and maintain HACCP Procedures (including Cleaning Schedules) in liaison with the Head Chef Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service To ensure that all kitchen equipment, fixtures and fittings are in good working order and to ensure that no item of equipment is mis-used or used by staff not trained to use such equipment To ensure that all staff perform their duties in a friendly, efficient and courteous manner to customers and colleagues alike. To ensure level of hygiene is of the highest standard throughout the complete kitchen department, including storerooms, fridges, freezers, etc, and compliance by all kitchen staff members to the same. To practice a high standard of personal hygiene at all times in terms of grooming and the wearing of proper attire and to ensure, that all staff comply with this standard. Have in-depth knowledge of all Health and Safety regulations and how they relate to the hotel. Skills/Requirements Previous experience in a similar role in a 4-star hotel preferred Valid work permit for a minimum of 12 months is required Be talented, creative and have a genuine passion for food Punctuality and team player as well as good communication skills Excellent time management and problem-solving skills as well as ability to work well under pressure Friendly, dedicated individual, with attention to detail Minimum 12 months valid work permit required Please note that this is a casual contract position, and while hours may be available throughout the year, we are unable to guarantee full-time hours on an ongoing basis Benefits Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Kilkea Castle is an equal opportunities employer.
