Keywords is a global services platform for video games, leveraging technology and media to support content creators and publishers throughout the full lifecycle of interactive content. Job Summary As an Enterprise Technical Account Manager, you will drive the expansion of Keywords Studios Player Engagement Services with large enterprise game companies. You will be a key member of the Player Engagement Sales & Business Development team, managing relationships for our global enterprise customers. Key Responsibilities and Activities Build and execute an Enterprise Account plan, defining technical strategies to expand share of wallet within existing customers and identify whitespace opportunities. Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Player Engagement platform and services. Report on weekly, monthly, and quarterly pipeline opportunity and progress toward revenue goals. Receive and respond to customer RFI/RFPs. Leverage existing networks within the games industry to create new opportunities for Keywords, focusing on introducing Player Engagement Services. Core Competences Strong team player with high emotional intelligence. Customer obsessed. Strong critical thinking skills. Commercial and business creativity. Process driven and execution oriented. Data driven mentality. Ability to work through ambiguity. Requirements 5‑7+ years of Account Management experience supporting game industry customers. Experience engaging with game publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc.). Experience managing and growing an existing book of business exceeding $20M+ ACV. Existing experience selling to or working within the Player Engagement ecosystem. High attention to detail and ability to deliver as a trusted advisor. Superb written and verbal communication skills. Willingness to travel as required. Self‑motivated and able to operate in a remote environment. Benefits Salary range: $150k – $200k USD yearly. Equal Opportunity Statement Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote #J-18808-Ljbffr
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world‑class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development – from early concept to launch and live operations. Our goal is simple: to be the go‑to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry‑leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge. Role Overview Keywords Studios is seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high‑value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data‑driven precision. Key Responsibilities VIP Program Design – Architect end‑to‑end VIP engagement models, defining the “Player Journey” for high‑value spenders from tiered support access to proactive account management. Operational Blueprinting – Work with Operations teams to define the specific profile, training, and “soft‑skill” requirements for VIP Account Managers to ensure a premium service standard. Revenue‑Centric Reporting – Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top‑tier spenders, and campaign ROI. High‑Stakes Consultative Sales – Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human‑service models directly impact their bottom line. RFP Leadership (VIP Segment) – Own the narrative for all VIP‑related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart. Proactive Growth Strategy – Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re‑engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations). Qualifications 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High‑Net‑Worth (HNW), or loyalty program management within the gaming or luxury digital services space. Deep understanding of “Support as a Profit Center,” including LTV, NRR, and churn mitigation strategies. Exceptional presence and communication skills, with the ability to build immediate trust with client‑side Product Managers and Commercial Directors. Proven ability to turn player data and client goals into a structured, scalable service program. Deep understanding of the VIP or “Whale” player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service). Benefits & Equal Opportunity Statement Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavour to create a workplace which provides equal opportunities for all employees and potential employees. We offer a Permanent, Full‑Time, Remote position based in Europe. #J-18808-Ljbffr
Keywords Studios is looking for an experienced Enterprise Technical Account Manager to enhance Player Engagement Services with large enterprise game companies. This role involves developing account strategies, managing customer relationships, and working closely with senior stakeholders. Candidates should have over 5 years of account management experience within the gaming industry, a strong sales background, and excellent communication skills. This position is remote, offering a competitive salary ranging from $150k to $200k USD yearly. #J-18808-Ljbffr
Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world's largest games publishers and developers. Key Responsibilities The Technical Writer is responsible for ensuring that all policy and support-related content within PJT is clear, structured, and easy to understand for its intended audience. This role focuses on translating policy logic and operational workflows into well-structured, consistent, and user-friendly documentation for both agents and players. The Technical Writer works closely with PJT Leads and Experts to refine content quality, eliminate ambiguity, and ensure that documentation aligns with PJT standards and best practices. Content Quality & Clarity Review and refine policy-related content (FAQs, Hub articles, bot messages) to ensure clarity, readability, and consistency. Improve wording, tone, and structure to make complex information easy to understand. Identify and resolve ambiguous or potentially misleading phrasing. Structure & Standardization Define and maintain content structure standards across PJT documentation. Ensure consistency in formatting, terminology, and writing style. Support the creation of templates and guidelines for scalable content development. Content Review & QA Act as a final reviewer for key PJT content before publication. Ensure that all content meets PJT standards of clarity, consistency, and usability. Support quality checks on newly implemented or updated materials. Adapt content to suit different audiences (e.g. agents vs players) Team Collaboration & Support Collaborate with PJT Leads, PJT Experts, ARO, QA, and other stakeholders to ensure content aligns with operational needs. Provide guidance and feedback to team members on writing quality and structure. Support continuous improvement of documentation based on feedback, QA insights, and agent experience. Skills Advanced English Proficiency (written and verbal, C2 level). Strong instructional writing and editing skills. Ability to simplify complex topics into clear, structured content. Ability to organize information for logical flow and readability. Strong attention to detail and consistency. Ability to identify ambiguity and improve clarity in documentation. Ability to provide clear, constructive, and actionable feedback on others’ writing Strong interpersonal and communication skills, with the ability to collaborate across cultures and functions Ability to collaborate effectively with cross-functional teams Effective written and verbal communication Excellent organizational skills Proactivity, Time Management, and Resourcefulness skills Experience with tools such as Google Docs, Google Sheets Experience managing content in a Knowledge Base environment Ability to work effectively in a highly global, remote, and diverse team across time zones and cultures Role Information: EN Studio: Keywords Studios Location: Europe, Ireland, Dublin Area of Work: Localization Service: Globalize Employment Type: Permanent Working Pattern: Full Time, Hybrid #J-18808-Ljbffr
Keywords Studios, located in Dublin, is hiring a Technical Writer to enhance documentation quality and clarity within their operations. The role involves refining policies, collaborating across teams, and ensuring consistency in all written content. The ideal candidate will possess advanced English proficiency and strong instructional writing skills. This is a permanent full-time position with a hybrid working model, situated in a diverse and global team environment. #J-18808-Ljbffr
About The Role We're looking for a proactive and detail-oriented Business Developement Manager to support our Client Engagement team. In this role, you'll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts. This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment. What You'll Do Client Relationship & Account Management Act as a day‑to‑day contact for assigned clients, ensuring timely support and a positive experience Coordinate and schedule client meetings, check‑ins, and follow‑ups Collect and summarize client performance data, feedback, and usage trends Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently Growth & Retention Help maintain strong client relationships through consistent communication Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities Support renewal processes with relevant data and documentation Identify clients suitable for testimonials or case studies in collaboration with marketing Assist onboarding and implementation teams to ensure smooth client transitions Support identifying growth opportunities within existing accounts Gather and share client feedback to improve products and services Contribute to internal documentation and reporting for continuous improvement Requirements ✅ What We're Looking For Bachelor's degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus) 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions‑oriented environment Familiarity with CRM software (e.g., Salesforce, HubSpot) Highly organized with strong attention to detail and follow-through Experience with project management is a plus Ability to build networks and develop relationships across different markets Exceptional verbal and written communication and presentation skills Proactive problem‑solver with the ability to navigate ambiguity and manage high‑pressure situations Strong sense of accountability and dependability, with the ability to work both independently and as part of a team #J-18808-Ljbffr
A leading gaming services company is looking for a Lead Solutions Architect for VIP Services to design and manage programs for high-value players. The role requires over 8 years of experience in player support and VIP management, with a focus on enhancing player engagement and retention. Responsibilities include architecting support services, overseeing reporting frameworks, and collaborating with operations teams. This full-time remote position is offered for candidates based in Europe. #J-18808-Ljbffr
A leading game design company is seeking a driven Business Development Manager in Ireland. This role involves ensuring exceptional client experiences while fostering retention and growth. Ideal candidates will have a bachelor's degree and at least 3 years of relevant experience in account management or business development. Expertise in CRM software, strong attention to detail, and exceptional communication are essential. Join a dynamic team and help shape client engagements in a fast-paced environment. #J-18808-Ljbffr
