Customer Success Manager, Bilingual (French) - EMEA County Cork, Ireland Description Keeper is hiring a driven, bilingual (French) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is.range sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role! About Keeper旋ASTER Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end‑to‑end encryption to protect every user, on every device, in ktoré location. Our zero‑trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero‑trust and zero‑knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry‑leading solutions. Responsibilities Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows Meet or exceed sales targets within SMB Cohort Communicate with French speaking customers, both written and verbal Provide strong interactions with customers at the Senior management level with support on forming relationships with C‑level contacts Work with clients to negotiate contract renewals, cross‑sells and upsells Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals Advise customers on best practices for securing and protecting their business against password related breaches Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers Understand and navigate account procurement practices to negotiate licensing contracts Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert Drive customer advocacy in the form of references, referrals, and case studies Perform data‑driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives Act as a subject advertenties om on all Keeper products, staying knowledgeable and up‑to‑date on changes, updates, and new products Contribute towards the development of a strong team environment by upholding high work standards Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles Must be fluent, both verbal and written in French and English Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they ariseṭli> Experience working with and selling to Enterprise organisations, C‑level Executives, IT and Cyber Security Executives Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value Energetic and self‑motivated; a team player who is also proactive and creative problem solver Aptitude for learningahui and business applications Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Experience working in IAM industry is a plus Private healthcare (no wait period) Sick Pay Bike‑to‑Work Scheme (if local) Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Customer Success Manager, Bilingual (German) - EMEA County Cork, Ireland; Ireland Description Keeper is hiring a driven, bilingual (German) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role! About Keeper Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com . About the Job Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. Responsibilities Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows Meet or exceed sales targets within SMB Cohort Communicate with German speaking customers, both written and verbal Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts Work with clients to negotiate contract renewals, cross-sells and upsells Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals Advise customers on best practices for securing and protecting their business against password related breaches Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers Understand and navigate account procurement practices to negotiate licensing contracts Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products Contribute towards the development of a strong team environment by upholding high work standards Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles Must be fluent, both verbal and written in German and English Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value Energetic and self-motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Experience working in IAM industry is a plus Private healthcare (no wait period) Sick Pay Bike-to-Work Scheme (if local) Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
A cybersecurity company is seeking a driven bilingual Customer Success Manager who will work closely with clients to enhance their technology investments and grow revenue. The role requires fluency in French and English, along with strong technical knowledge in software integrations. The candidate should have previous experience in Account Management or SaaS roles and is expected to thrive in a hybrid work environment centered in Cork, Ireland. #J-18808-Ljbffr
County Cork, Ireland Description Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis. About Keeper Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com . About the Role Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience. Responsibilities Provide exceptional customer service while responding to phone, e-mail and online requests for technical support Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle Assist customers in the installation and deployment of Keeper’s software products Track and monitor all support cases to ensure timely resolution and follow-up Clearly identify, document, and find solutions for customer issues and product problems Escalate critical customer situations to the appropriate level of management and engineering expertise Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base Requirements 5+ years of experience in IT Management and System Administration Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting Experience working with Single Sign On (SSO) environments Experience setting up and configuring Active Directory Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP Excellent command of Linux Shell and PowerShell In depth knowledge of prem/cloud/hybrid environments Working knowledge of Python Preferred Requirements Bachelor's Degree or equivalent experience Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) Ability to adapt, overcome objections, and learn complex solutions Excellent time management and communication skills Private healthcare (no wait period) Sick Pay Bike-to-Work Scheme (if local) Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
A leading cybersecurity firm is seeking a bilingual (German) Customer Success Manager to enhance client relationships and drive revenue growth. This hybrid position allows for flexibility in working arrangements and will focus on supporting customer needs while achieving sales targets. The ideal candidate will possess strong problem-solving skills and technical knowledge, with a track record in Account Management or Customer Success roles. Join a high-performing team and advance your career in the rapidly growing cybersecurity sector. #J-18808-Ljbffr
A leading cybersecurity firm is looking for a driven Systems Support Engineer to join the B2B EMEA support team. The ideal candidate will have over 5 years of experience in IT Management, specializing in Mac OS X, Windows, and Linux environments. This hybrid position requires strong customer service skills and the ability to communicate technical information clearly. Join this fast-growing company and contribute to enhancing customer experience by resolving complex technical issues. #J-18808-Ljbffr
