You have the opportunity to drive meaningful change in our digital banking operations. We empower you to shape a culture of continuous improvement and operational excellence. Your skills will help us reduce repeat incidents, enhance customer experience, and support our regulatory commitments. Join a collaborative team where learning and growth are valued. Your voice matters and your impact is celebrated. Job Summary As a Problem & Incident Manager in the Chase International Consumer Bank team, you will evolve the Problem Management lifecycle for our UK digital bank while carrying substantial Incident Management responsibility. You lead post-incident reviews, drive rigorous root cause analysis, and define corrective actions to reduce repeat incidents and strengthen operational resilience. You combine reactive and proactive problem management, using data and trend analysis to address issues before they impact customers. You own and execute the Incident Management process for major incidents, ensuring swift restoration and clear communication. You partner with cross-functional teams to implement long‑term solutions and foster a culture of learning and improvement. Job Responsibilities Lead post‑incident reviews from preparation to high‑quality root cause analysis documentation Apply industry‑recognized RCA techniques to ensure evidence‑based conclusions Develop, track, and validate corrective action plans, escalating blockers as needed Govern Problem Management processes and coach teams on best practices Execute reactive problem management by triaging and prioritizing problem records Execute proactive problem management by analyzing data to identify trends and resilience gaps Partner with teams to embed long‑term solutions and coordinate change management Facilitate learning reviews and promote shared accountability for continuous improvement Report on Problem Management metrics and trends to senior stakeholders Build strong relationships with engineering, SRE, operations, risk, compliance, and vendors Respond to escalations, own the Incident Management process, and maintain authoritative timelines Required Qualifications, Capabilities, And Skills Experience leading Problem Management in high‑availability, high‑transaction environments Expertise in RCA methodologies and evidence‑based analysis Strong analytical skills with the ability to interpret observability signals and technical findings Deep familiarity with ITIL practices, especially Problem, Incident, and Change Excellent real‑time communication under pressure, including regulator‑facing updates Experience facilitating major incidents and leading cross‑functional incident bridges Ability to triage and manage multiple simultaneous incidents, prioritizing by impact Strong situational leadership, decision‑making, time management under pressure and ability to influence and drive cross‑team actions without direct authority Customer‑centric mindset with sound judgment on business and regulatory impacts Familiarity with monitoring, alerting, and observability toolchains Proficiency with collaboration and workflow tools such as ServiceNow, Jira, Confluence, and customer communication tooling Preferred Qualifications, Capabilities, And Skills ITIL certification and/or qualifications in Lean Six Sigma, reliability engineering, or similar disciplines Experience working with agile teams, including backlog management and outcome‑based delivery Familiarity with cloud‑native architectures, microservices, APIs, and modern SRE practices Experience engaging external vendors in RCAs and corrective action delivery Knowledge of operational resilience frameworks and risk management in regulated environments Prior experience in Major Incident Management or Command Centre operations Experience coordinating customer communications during incidents ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr
JPMorganChase in Dublin is seeking a Problem & Incident Manager to enhance digital banking operations. In this role, you will lead the Problem Management lifecycle and manage incident responses, playing a key part in driving root cause analyses and corrective actions. The successful candidate must have robust experience in high-availability environments and a customer-centric mindset. This position offers a chance to work in a diverse team focused on continuous improvement and operational excellence. #J-18808-Ljbffr
As a Software Engineer III at JPMorgan Chase within the Workforce Technology team, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state‑of‑the‑art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job Responsibilities Manage data integration and data analysis of disparate systems Build extensible data acquisition and integration solutions to meet the functional and non‑functional requirements of the client Implement processes and logic to extract, transform, and distribute data across one or more data stores from a wide variety of sources Provide problem‑solving expertise and complex analysis of data to develop business intelligence integration designs Interface with other internal product development teams as well as cross‑functional teams (Product Management, Integration Engineering, Quality Engineering, System Admin Teams) Work with remote and geographically distributed teams to enable building the right products, using the right building blocks, and making them consumable by other products easily Required qualifications, capabilities, and skills Experience in data integration projects using Big Data Technologies Experience in AWS Data Warehousing and database platforms with hands‑on delivery using EMR, S3, AWS Glue, Lambda, Apache Airflow and Infrastructure as Code (IaC) (e.g., Terraform/CloudFormation) Strong experience in CICD using Jenkins, Git, Artifactory, Yaml, Maven for Cloud deployments Hands on experience on Spark engineering with PySpark/Scala for building and optimizing scalable data pipelines Good knowledge of Big Data querying tools, such as Athena, RDS, Databricks Strong experience in integrating data from different types of file‑storage formats like Parquet, ORC, Avro and table formats like Delta Lake or Iceberg Experience using AI‑assisted developer productivity tools (e.g., GitHub Copilot) to speed up development, testing, and remediation Strong technical understanding in building scalable, high performance distributed services/systems Strong knowledge of Data Warehousing, Data Modeling and Data Lake, Data Security concepts Strong experience with Java open‑source and API standards Possesses strong problem solving, troubleshooting, and analytical skills Having excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate complex concepts clearly to different audiences Experience in technologies like Oracle/MySQL and NoSQL data stores such as DynamoDB Ability to quickly learn new technologies in a dynamic environment Preferred Qualifications Experience in Databricks Experience in Human Resources analytics Equal Opportunity Employer Statement We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr
Job Overview Join us to shape the future of AI by bridging the physical and digital worlds. You will lead a talented team focused on pioneering phygital AI solutions, leveraging IoT and edge‑to‑cloud computing. We offer an environment where your vision and leadership can drive impactful change. Your expertise will empower our team to deliver scalable, real‑time AI innovations. Experience career growth and make a difference in a collaborative, forward‑thinking culture. As a Director of Software Engineering – Phygital AI Research & Development at JPMorgan Chase in our innovative Phygital AI R&D Center, you will guide a group of engineers in developing cutting‑edge AI solutions that integrate IoT and edge‑to‑cloud architectures. You will mentor and inspire your team to excel in data interoperability, real‑time processing, and scalable analytics. Your role will be pivotal in ensuring seamless convergence between physical and digital systems. You will foster a culture of collaboration, creativity, and continuous learning. Job Responsibilities Develops strategic roadmaps for phygital AI leveraging IoT sensors, edge computing, and cloud infrastructure Mentors and upskill engineers in IoT data interoperability, edge‑to‑cloud workflows, and AI model deployment Implements governance for IoT‑generated data streams, applying FAIR principles for findability and reusability Addresses cybersecurity and scalability challenges across edge devices and cloud platforms Drives R&D from IoT pilots to production‑scale phygital solutions, ensuring interoperability and advanced analytics integration Architects resilient edge‑to‑cloud pipelines supporting phygital innovation Fosters a collaborative and inclusive team environment focused on continuous learning Translates IoT and edge‑cloud complexities into business value for cross‑functional teams Champions innovation and overcome barriers to scaling IoT deployments Ensures data lifecycle management from generation to cloud‑based analysis Leads efforts to integrate AI/ML with IoT ecosystems for real‑time and scalable analytics Required Qualifications Formal training or certification on AI/IoT R&D concepts and expert applied experience. Advanced experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise. Experienced leading teams in edge‑to‑cloud deployments for phygital or Industry 4.0 applications. Leadership & People Management – Transformational leadership with experience upskilling teams in emerging technologies like IoT and edge computing. Proven track record in deploying IoT solutions for operations optimization, predictive maintenance, and real‑time monitoring, including sensor integration and data interoperability across fragmented stacks. Edge‑to‑Cloud Compute Proficiency – Deep hands‑on knowledge of edge computing for low‑latency AI inference (e.g., 5G‑enabled processing) transitioning to cloud platforms for advanced ML, big data analytics, and scalable storage. AI technical depth in integrating IoT data with phygital models, including prompt engineering for GenAI on edge devices and cloud‑based validation. Expertise in FAIR data principles for IoT ecosystems, enabling integration with AI/ML, cloud computing, and edge workflows. Ability to architect resilient edge‑to‑cloud pipelines that support phygital R&D, addressing challenges like cybersecurity, cost, and talent gaps. Effective stakeholder communication translating IoT/edge‑cloud complexities into business value for cross‑functional teams. Preferred Qualifications Advanced degree in Computer Science, AI, or related field. Certifications in cloud platforms such as AWS IoT or Azure Edge. EEO Statement J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr
JPMorgan Chase is seeking a Software Engineer II for its Workforce Technology team in Dublin, Ireland. The role involves enhancing and delivering software components, focusing on data integration and facilitation. You will work on AWS Data Warehousing, utilizing tools like Databricks and EMR, and manage complex data solutions across systems. Ideal candidates will have at least 2 years of experience and strong problem-solving abilities. This position offers a dynamic environment with opportunities to grow your skills. #J-18808-Ljbffr
JPMorganChase is seeking a dedicated client servicing professional in Dublin. In this pivotal role, you will manage a portfolio of asset manager clients, ensuring exceptional service and resolving complex issues. You should possess strong communication and problem-solving skills, as well as experience in client management. Proficiency in Microsoft Office tools is essential. The role offers opportunities for influencing change and enhancing client experiences in a dynamic team environment. #J-18808-Ljbffr
JPMorgan Chase seeks a Director of Software Engineering - Phygital AI Research & Development in Dublin, Ireland. You'll guide a talented team in developing pioneering phygital AI solutions, leveraging IoT and edge-to-cloud computing. This role emphasizes leadership in real-time AI innovations along with team mentorship in data interoperability and analytics. Ideal candidates will have a strong background in AI/IoT and edge-to-cloud technologies, driving impactful change in a collaborative environment. #J-18808-Ljbffr
Job Description The CSAM, located in Dublin, serves as the primary point of contact, escalation, and advocate for all client servicing requirements. It will require working in partnership with internal partners and clients, ensuring agreed service levels are met and future needs understood. Our mission is to deliver a world‑class service experience at every client touchpoint and achieve industry‑leading quality through measurable and proven service performance. The role will focus on asset managers who will typically have Global Custody, Depository, Fund Administration and Transfer Agency as their primary products. The successful candidate will act as the primary escalation point for clients on day‑to‑day issues, while also handling project work, ad‑hoc requests, and managing the client’s change agenda. This client‑focused role requires broad coverage across a wide range of services and issues, demanding high responsiveness and a focus on enhancing the client experience to support potential business growth. Job Responsibilities Oversee a portfolio of asset manager clients within Securities Services. Ensure exceptional service levels for clients and manage their expectations in coordination with business partners. Serve as the key contact and escalation point for clients, key stakeholders, and the business for all service‑related matters. Resolve complex client issues promptly and effectively with minimal impact, often requiring cross‑functional collaboration across departments like Sales, Operations, Onboarding, Product, and Technology to secure business alignment and meet client needs. Establish and manage a governance process covering all products that incorporates appropriate measurement and monitoring of service levels, utilizing KPIs and RAG ratings. Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviours. Ensure accurate and timely fee billing for all products. When the need arises, define and manage a remediation project to address any areas where service is no longer meeting client expectations. In this influential role, you will act as the client advocate across the business, driving impactful change and ensuring client needs are at the forefront of decision‑making processes. Ability to engage in direct client communication as appropriate and broker successful outcomes to difficult and complex issues. Communicate clearly, concisely, and efficiently. Required Qualifications, Capabilities, and Skills Client Management & Presentation – Experience in dealing with complex/demanding client organisations and an ability to develop strong client relationships. Must be confident, articulate, and able to combine diplomacy and assertiveness in leading client meetings, such as service reviews or ad‑hoc issue resolution meetings. Communication – Strong communication and diplomacy skills with an ability to influence and manage effectively across a large virtual team at all levels. Problem solving – Ability to resolve problems in complicated, unique and dynamic situations where the analysis of situations or data requires an in‑depth evaluation of procedures and associated regulations, with input from multiple stakeholders. Planning and organising – Ability to work independently and multi‑task under pressure. Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks. Leadership – Takes personal ownership of issues, brokering optimum outcomes and holding business partners accountable for delivering the high levels of service demanded by clients. Proactive – Ability to identify sub‑optimal processes, such as those that are manual and high‑risk, and work with clients and business partners to develop solutions. Knowledge – Strong understanding of products and the ability to comprehend the client organisation, including their strategy and objectives. Diverse – Demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organisational success. Ability to incorporate risk and control parameters into daily activities. Self‑reliant and results‑orientated, able to prioritise key tasks effectively. Strong work ethic and positive attitude under pressure. Microsoft Excel, PowerPoint, Word and Outlook skills. Preferred Qualifications, Capabilities, and Skills Experience gained in an operational environment, particularly in securities services or supporting exchange‑traded funds would be beneficial. Knowledge of CIB products and an enthusiasm to develop their knowledge across the Securities Services Industry. Equal Opportunity Employment We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr
JPMorganChase is seeking a Software Engineer III to join the Workforce Technology team in Dublin, Ireland. This role involves managing data integration across various systems, with a strong emphasis on using AWS services and Big Data technologies such as Amazon EMR, Spark, and Databricks. Ideal candidates should have extensive experience in data architecture and integration. The position requires excellent problem-solving skills and the ability to work collaboratively in a cross-functional, agile environment. #J-18808-Ljbffr
Job Description As a Software Engineer II at JPMorgan Chase in our Workforce Technology team, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state‑of‑the‑art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job Responsibilities Manage data integration and data analysis of disparate systems Build extensible data acquisition and integration solutions to meet the functional and non-functional requirements of the client Implement processes and logic to extract, transform, and distribute data across one or more data stores from a wide variety of sources Provide problem‑solving expertise and complex analysis of data to develop business intelligence integration designs Interface with other internal product development teams as well as cross functional teams (Product Management, Integration Engineering, Quality Engineering, System Admin Teams) Working with remote and geographically distributed teams to enable building the right products, using the right building blocks, and making them consumable by other products easily Required Qualifications, Capabilities, And Skills 2+ years experience in data integration projects using Big Data Technologies Experience in AWS Data Warehousing and database platforms (Databricks preferred) with hands‑on delivery using EMR, S3, AWS Glue, Lambda, Apache Airflow and Infrastructure as Code (IaC) (e.g., Terraform/CloudFormation) Strong experience in CICD using Jenkins, Git, Artifactory, Yaml, Maven for Cloud deployments Hands on experience on Spark engineering with PySpark/Scala for building and optimizing scalable data pipelines Good knowledge of Big Data querying tools, such as Athena, RDS, Databricks Strong experience in integrating data from different types of file‑storage formats like Delta Tables, Parquet, ORC, Avro, Sequence files etc. Experience using AI‑assisted developer productivity tools (e.g., GitHub Copilot) to speed up development, testing, and remediationStrong technical understanding in building scalable, high performance distributed services/systems Strong knowledge of Data Warehousing, Data Modeling and Data Lake concepts Strong experience with Java open‑source and API standards Possesses strong problem solving, troubleshooting, and analytical skills, as well as excellent communication, presentation and interpersonal, including the ability to communicate complex concepts clearly to different audiences Experience in technologies like Oracle/SQL and NoSQL data stores such as DynamoDB Ability to quickly learn new technologies in a dynamic environment Preferred Qualifications Human resources analytics experience We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr
