Joe Duffy Group is Irelands leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. The Groups robust and diversified business model has delivered 14 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to work as an Apprentice Parts Advisor with Ireland's largest motor retail group. Job Purpose: To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service. Key Responsibilities: Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders. Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system. Supply accurate and detailed parts quotations to internal departments, retail and trade customers. Administer parts invoices ensuring invoiced items are accountable. Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate. Manage and control all parts administration requirements. Maintain standards in line with regulatory requirements. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures. Maintain safe working practices and abide by the working rules and standards of the Dealer. Maintain product knowledge on the full franchise range. Maintain relevant systems ensuring accuracy at all times. Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures. Person Specification: Previous retail experience is a distinct advantage Impeccable standards of personal presentation and grooming Excellent organisational skills Able to record accurately all relevant details An ability to absorb and understand technical data and explain it to our customers as required Excellent communication skills Ability to work on own initiative and as part of a team as required Attention to detail and ability to follow established procedures Ability and hunger to learn and develop Full, clean driving licence (no penalty points or endorsements) If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! For more information, please contact We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA Skills: parts parts advisor customer service kerridge Benefits: basic salary bonus annual leave PRSA Social Club Employee Assistance Programme Industry Leading Training and Progression Plans
Apprentice Service Advisor - BMW Exit 5 M50, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. Candidate Requirements: Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products & services available. Professional; highest standards of courtesy & efficiency; enthusiastic Computer literate - to be able to record / amend customer details accurately. Ability to work under pressure and remain calm - to handle upset / demanding customers effectively Accuracy in detailing customer requirements on job cards / invoice To follow up and provide feedback to customers on the status of their vehicle. To ensure that all work requested has been carried out & charged for. Excellent personal presentation and always reflects the company's corporate image. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer the following: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take six months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Note:A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role For more information, please contact Third Party Or Agency Assistance is Not Required - Thank You Joe Duffy Group is an equal opportunities employer Skills: Retail motor trainee
Qualified Technician - BMW Exit 5 M50, Dublin North Benefits included with this role: Manufacturer training courses to develop your technical skills in Electric, Hybrid, High Voltage and ICE vehicles Career progression and development opportunities available to the right candidate State of the art facilities - warm, clean, dry, modern and well-light workshops On target earnings from €51,000 to €64,000 Salary increments with further qualifications/training Join Irelands 9th Best Employer in 2023 Paid Overtime Tool Box Allowance Tool Vouchers and Uniform Provided TLC (Tech Loyalty Club) Life Cover Pension Own a brand new bike with our Cycle to Work scheme Uniform and workwear provided 20 days Annual Leave Social Club Employment Assistance Program Due to internal promotion, we are currently recruiting for a fully-qualified and experienced Motor Technician to work in our state-of-the-art BMW dealership in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to join Ireland's largest motor retail group and benefit from industry leading, structured and comprehensive manufacturer training. The Main Job Function: To undertake maintenance, service and repair activities on BMW & MINI motor vehicles of all types to the higheststandard within the scheduled times. To care for customers BMW & MINI vehicles and property and seek to achieve the highest customer satisfaction. To carry out all work in a safe, environmentally friendly and economical way. To build a bank of knowledge and skills to diagnose faults, carry out tests on BMW & MINI vehicles and effect permanent and complete repairs. To share skills and knowledge to develop others within the dealership. To enhance the reputation of your Joe Duffy BMW/MINI Dealership at every opportunity when interacting with others. Reporting directly to:Service Operations Manager Main Work Activities: Repair, test BMW & MINI vehicles and diagnose their faults as and when required by Service Operations Manager andsupervisory staff. Carry out all work to the highest standard to ensure total customer satisfaction. Replace components, parts, lubricants and consumables and record usage. Recognise and report on BMW & MINI vehicles and component serviceability with an emphasis on customer and public safety. Ensure that all faults and concerns are reported orally and recorded in writing on the job card and the Vehicle Health Check forms is fully completed. Serious concerns should be raised with the Service Operations Manager or Service Advisor. Read, understand and implement the BMW technical service instruction data and improved working practices. Recover damaged or defective vehicles as directed with an emphasis on personnel safety as well as customer vehicle and contents security. Keep work areas clean and tidy, organised and safe from hazards to health and safety. Automotive Service Technician Qualifications: Qualified Vehicle Technician (with Papers) BMW Technician experience preferred - Manufacturing training modules completed (desirable) Full clean, currentdrivers licence and a good driving record Good judgment All applicants must perform duties and responsibilities in a safe manner Offer of employment is subject to receipt of satisfactory references. If you would like to work for Ireland's leading motor retail group apply online today! Note:A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role For more information, please contact Third Party Or Agency Assistance is Not Required - Thank You Joe Duffy Group is an equal opportunities employer Skills: motors Technician Mechanic
