Apprentice Service Advisor - Joe Duffy Athlone Due to continued growth within the group, we are currently recruiting for a trainee Service Advisor to work in our modern Joe Duffy Athlone dealership. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Requirements: To be the focal and experienced point of contact for our Athlone customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Athlone dealership range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills. Excellent organisational skills. Able to record accurately all relevant details. Ability to 'up sell' additional work / accessories. An ability to absorb and understand technical data and explain it to our customers as required. A full, clean driving licence is an essential requirement for this role. We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package: Employment Assistance Programme. Industry-leading training and progression plans. Bike to Work Scheme. 20 days of Annual Leave. Life cover. Active Social Club. PRSA. If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today! Third Party Or Agency Assistance is Not Required - Thank You Joe Duffy Group is an equal opportunities employer Skills: Retail Sales Customer Service Customer Skills Benefits: Basic Salary Bonus Training
Joe Duffy Group is Irelands leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. The Groups robust and diversified business model has delivered 14 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. The Sales Executive Apprentice will embark on a 12-month apprenticeship in-house training programme which will lead to qualifying as a Joe Duffy Group Sales Executive. What your training will include: All elements of the Joe Duffy Group sales process including appraisal, test drive and customer follow up. Mentoring and guidance from your Sales Manager. Learning to manage and develop customer follow-up and prospecting systems. The customer journey from enquiry to delivery and beyond. Building a rapport and lasting relationships with customers. Maintaining and accurately recording all customer contact details using our in-house systems. How to conduct accurate appraisals of all vehicles presented in part-exchange and agreeing on values with the Sales Manager. Regular training to maintain product knowledge and increase skills. How to achieve the standards required and become a Sales Executive. Requirements for the role: Experience of working in a retail capacity or a customer service/hospitality environment, demonstrating a commitment to providing customers with an exceptional level of service. Can demonstrate a strong work ethic with excellent organisation & negotiation skills. Warm and friendly personality portraying a professional and corporate image to all our customers (both face to face and over the phone). Excellent communication and interpersonal skills with a commitment to providing excellent customer delight by always going the extra mile. A disciplined approach to following our processes from start to finish. A full clean Driving Licence. During the apprenticeship, we will recognise and reward your hard work, achievements and loyalty with our excellent benefits package. In addition to a basic salary, we offer the following benefits: Employment Assistance Programme. Industry-leading training and progression plans. Bike to Work Scheme. 20 days of Annual Leave. Life cover. Active Social Club. PRSA. As a Joe Duffy Group Sales Executive Apprentice, you will take part in our comprehensive training programme. You will receive extensive training about the Joe Duffy Group sales process, database management, marketing, customer service and everything you will require to have a successful career in motor sales. During this training, the emphasis is on learning and developing your sales skills, being mentored, observing senior sales executives, classroom, brand and product training. This is an initial 12 month training programme as the training salary is €24,000. On successful completion, you will move onto a basic salary, commission and bonus structure and also a fully expensed company car. This is a fast-paced, dynamic industry, and applicants must have a strong work ethic with an appetite to learn and develop throughout the programme. You do not need to have motor experience. This position may also suit a graduate looking to pursue a career in Motor Sales. If you are passionate about customer service, are driven and ambitious and believe that you have what it takes and want a career, not just a job - submit your CV and cover letter online today! For more information please contact We do not require the assistance of third parties or Agencies - Thank you Skills: Sales trainee Retail apprenticeship
