Job Responsibilities Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all client employees and visitors Proactive communicator with all key influencers within JLL and client Liaising with the team and other key stakeholders. Provide written reports and quality data as required Support the operational 1FM Workplace Experience Survey NPS Own your operational space to ensure a fantastic Service Journey for customers within your location Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or client risk. Ensuring full statutory and operational compliance is achieved in line with contract KPI’s. Ensure compliance with JLL and client H&S processes and procedures, including internal and external audits. Actively participate and contribute to all team and management meetings. To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. To regularly monitor customer feedback and produce an appropriate action plan based on the results. To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. To ensure that you deliver what you promise to the customer, client and team. To ensure that all agreed service objectives are met in line with client expectations. To be aware of changing needs of customers and adjust the service accordingly in line with global standards To provide an excellent standard of client service Support admin and financial support as and when required Any other duties required as part of the role as and when requested Desired Skills & Experience You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers High attention to detail Flexible and proactive Ability to react quickly and decisively when faced with a problem or issue Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment Able to work off their own initiative and with minimal direction Strong team player with a commitment to support their colleagues Exceptionally organised and skilled in multi-tasking Computer Literate – good understanding and working knowledge of office software. Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions Proven track record of achievement An ability to understand problems, its impact and provide resolutions in a timely manner Feel empowered to take action and resolve issues quickly and thoughtfully Excellent time management and organisational skills Ability to work under pressure and to tight deadlines Benefits Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can’t wait to see where your ambitions take you at JLL. Apply today! #J-18808-Ljbffr
About JLL Ireland is a leading commercial real estate services firm providing comprehensive property and investment management solutions across office, retail, industrial, and residential sectors throughout Ireland. As part of JLL's global network, we deliver world-class expertise in capital markets, leasing, property management, and advisory services to help clients achieve their real estate objectives. Job Opportunity We are looking for an experienced Executive Assistant to support our CEO and Capital Markets Transaction team within our Ireland operations for a 12 month fixed term contract. Responsibilities Maintain professionalism and strict confidentiality with all materials and information, while exercising discretion when interfacing with the business Coordinate complex scheduling and extensive calendar management across multiple time zones Gather and assist in putting together presentations for speaking events, board meetings and Townhalls Manage, coordinate, and arrange senior executives' international travel and travel-related activities, including accommodation and producing detailed itineraries (visas/tests where applicable) Deal with telephone calls and emails from clients and colleagues in a professional manner and escalating any issues Develop and maintain effective working relationships with clients (externally) and colleagues (internally) Support with project work and transaction coordination (when required) Organise meetings and presentations Provide wide ranging administrative assistance & assist in maintaining electronic filing system in conjunction with the team ensuring all necessary documents are saved in the correct location Assist in organising team communications and plan events, both internally and offsite (e.g. client events, quarterly senior leadership meetings, monthly WIP & BOV team meetings) Preparing billing invoices for the transaction team Assist and manage marketing process/billing for all disposal transactions Champion and update Capital Markets' CRM system – Capforce, ensuring data is accurate monthly for billing and pipeline purposes Prepare and submit expense reports Assist with deal documentation and due diligence coordination including compliance checks Support pitch preparation and client presentation materials, ensuring consistency in line with branding for all client facing material Key Skills 5+ years' experience as a Personal Assistant or Executive Assistant Excellent English written and verbal communication skills Confidence in dealing with high level internal and external stakeholders Strong time-management and organisational skills Proficiency in Microsoft Office, Excel, PowerPoint etc. with a basic knowledge of accounting systems being an advantage Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge in a fast-paced working environment Experience in Professional Services Contract 12 Month Fixed Term Contract Location Ireland #J-18808-Ljbffr
A leading commercial real estate services firm in Ireland is seeking an experienced Executive Assistant to support the CEO and the Capital Markets Transaction team on a 12-month fixed-term contract. Responsibilities include managing complex scheduling, administrative support, and maintaining professional relationships with stakeholders. Candidates should have 5+ years of relevant experience, excellent communication skills, and proficiency in Microsoft Office. This role demands a flexible team player willing to adapt in a fast-paced environment. #J-18808-Ljbffr
A global real estate services firm in Limerick is seeking an individual passionate about customer service for a role managing reception and workplace experiences. Responsibilities include ensuring compliance with service standards and maintaining strong relationships with clients and customers. The ideal candidate will have 3 years of experience in a similar environment and excellent communication and problem-solving skills. This position offers a comprehensive benefits package. #J-18808-Ljbffr
A facility management company in Dublin is seeking a Facilities MSSP. The role involves coordinating maintenance activities, managing small repairs, and facilitating emergency response. The ideal candidate should have handyman experience and knowledge of preventive maintenance. This position offers dynamic responsibilities in a collaborative environment, ensuring compliance with safety and operational standards throughout the client's portfolio. #J-18808-Ljbffr
Reporting directly to the Events Assistant Team Lead, the Events Assistant will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life. This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible, in true Salesforce Ohana fashion. Site Responsibilities Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Salesforce design Execute all organized requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, Ohana Floor etc.) Follow processes correctly for all deliveries & catering Adhere to local legislative and Salesforce H&S protocols Serve & clear catering as required, executing a high level of creative design where possible Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests Ensure vendor equipment is kept organized and is returned in the same condition as when it is delivered to Salesforce (where required) Back of house operations are maintained in a presentable & organized manner at all times (i.e. storage spaces, goods lift spaces, pantry areas etc.) Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture Manage last minute/urgent requests in a timely manner and problem solve challenges as required Execution of required tasks as per the Events Assistant Team Lead Ensuring maintenance issues are logged and ticketing system and escalated as appropriate Be proactive in communicating to the Team lead and helping to find solutions when needed Ensure hands on training is applied, particularly to ensure Salesforce property is cared for and maintained as much as possible (i.e. furniture, equipment) Be a key player in the Salesforce ERT program, responding to emergencies on behalf of Salesforce and the Workplace Services team Ensure a high level of customer service is given by the whole team at all times Flexible approach to demand and working hours (possibly involving evenings and weekends) Key Relationships Work closely with the respective Events & Hospitality teams on a daily basis Establish a solid relationship with the logistics & deliveries team Daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times Daily contact with Salesforce employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests Regular contact with external vendors Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy Self Presentation Remain smart/polished at all times Ensure professional personal presentation at all times (including body language etc.) Exude a friendly, smiley and bubbly demeanour to every customer Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role Security Adhere to strict corporate security policies at all times Build strong working relationship with on site security agents Promote the importance and process of Security rules and procedures Keep security and H&S in mind as a priority when events are in place Qualifications Preferred Hospitality/ Events experience particularly in Front of House/Operational role Highly organized and excellent time management Strong Customer service background in a fast paced environment Intermediate-advanced IT skills (G‑mail and Google docs preferred but not essential) Fluent English required Interpersonal Skills Passionate attitude for Customer service Charismatic - people should remember you Friendly, helpful and willing to go the extra mile to help meet our customer’s needs Able to prioritise effectively Proactive and positive attitude Team player & problem solver Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy Excellent multi-tasking, project management and organisational skills Ability to work in a fast‑paced environment and meet deadlines Great motivator High attention to detail #J-18808-Ljbffr
A facilities management firm is seeking a Planner/Scheduler in Leinster, Ireland. The role involves planning, development, and scheduling of maintenance activities on utilities equipment, ensuring compliance with regulations and performance indicators. Essential qualifications include a minimum of 2 years in maintenance planning, excellent organizational and communication skills, and the ability to work in a fast-paced environment. Join a dynamic team and contribute to operational excellence. #J-18808-Ljbffr
What this job involves This position reports to the Hard Services Lead and is responsible for managing day-to-day helpdesk requests, reactive moves, and churns while demonstrating high-level security awareness and knowledge of emergency evacuation procedures. The role handles operational expertise including trouble ticket responses, IT equipment setup assistance, and small works covering painting, plumbing, electrical, and carpentry tasks. It contributes to JLL's business objectives by ensuring efficient building operations, maintaining health and safety compliance, and supporting the facilities team to deliver excellent service that enhances client satisfaction and operational continuity. What your day-to-day will look like Handle helpdesk requests and answer trouble tickets while assisting IT support with new hire equipment setup. Perform small works including painting, locks, handles, door closers, plumbing, electrical, carpentry, deliveries, and collections. Complete general janitorial duties such as unblocking toilets, rubbish removal, and replacing defective light bulbs. Manage internal moves and churns while understanding and complying with site health and safety requirements at all times. Wear suitable PPE where required and understand risks associated with tasks while conducting relevant risk assessments. Conduct building fabric audits and support BOC and facilities teams while maintaining BMS/system knowledge. Collate monthly utility meter readings and assist security personnel on occasion as needed. Required Qualifications Minimum 3 years of experience, including good DIY skills with some carpentry skills and basic electrical knowledge. Minimum leaving certificate education with problem‑solving and decision‑making abilities. Excellent verbal and written communication skills with spreadsheet and word processing proficiency. Customer‑focused approach with assertive communication style and cultural awareness and sensitivity. Experience dealing with helpdesk requests and trouble ticket systems. Understanding of health and safety requirements with ability to work safely and carry out risk assessments. Knowledge of PPE requirements and emergency evacuation procedures. Preferred Qualifications Licensed building technician certification or relevant trade qualifications. Experience with BMS (Building Management Systems) and utility management. Background in facilities management or building operations environments. Knowledge of internal moves and churn processes in corporate settings. Experience with building fabric audits and maintenance procedures. Understanding of IT equipment setup and support processes. Familiarity with security procedures and protocols. What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe, and where like‑minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you… #J-18808-Ljbffr
Planner/Scheduler The Utility Planner is responsible for the planning, development and scheduling of all maintenance activities on utilities equipment in their respective building in line with details in the Grange Castle EAMS system, as well as any follow-up activities required. Development and planning of maintenance programs in accordance with cGMP regulations, applicable safety considerations SOPs Coordinate the activities of maintenance planning and scheduling within the manufacturing and utilities areas to ensure full on‑time compliance with maintenance and calibration intervals. Coordinate any call‑out service contracts in line with PM schedules Report key performance indicators on a weekly and monthly basis to the Contract Manager Assist in the handover process where key deliverables relating to the planning role must be reported and documented. Drive the performance of corrective, preventive and project maintenance, resource planning and scheduling of maintenance activities. Develop standard hours for maintenance tasks. Work with process and facilities teams as required facilitating maintenance activities. Development and implementation of systems for scheduling and documenting the performance of preventive maintenance, corrective maintenance, soft parts change out and calibrations. Support the trending and analysing of performance data to evaluate the effectiveness of calibration and maintenance systems. Utilize CMMS software designed to support the planning and scheduling of maintenance and calibration activities. Coordinate, plan and track all training activities for the department. Data entry for both GMP and non‑GMP as required keeping department compliant. Manage maintenance PM parts list - spares Manage and keep statutory inspection records (PSR) compliant for the utility equipment Experience (knowledge) Essential Minimum of 2 years experience in maintenance planning, execution and administration Evidence of self‑development and leadership Strong customer focus, with good interpersonal skills and a flexible approach Proven track record in the implementation of maintenance improvement processes Experience in developing and implementing a planned maintenance programme, corrective maintenance condition‑based maintenance, opportunity maintenance and major shutdown overhaul and repair Desirable A track record in supervision, team management, investigation leadership and setting work direction. Experience with reliability improvement (risk/consequence/failure mode), root cause analysis. Ability to manage in‑house alliance partner and OEM contractor staff in a team‑based environment Skills (must be able to) Essential Excellent organisational skills Excellent communication skills both verbal and written Excellent interpersonal skills Positive "can do" attitude Team player Ability to work on own initiative Ability to prioritise duties Ability to learn Ability to work in a fast‑paced environment and to tight deadlines #J-18808-Ljbffr
Facilities MSSP - Dublin, Ireland Role Summary The Facilities MSSP (Multi‑skilled Services Partner) plays a crucial role in coordinating and facilitating and performing maintenance activities, small repairs, moves and logistics, ensuring supplier and sub‑contractor compliance with HSSE and Safe System of Work across the client’s portfolio in the country. Key Responsibilities General Operative Activities Perform office and facility moves including furniture relocation, equipment transport, and workspace reconfiguration. Assemble and install furniture, fixtures, and equipment as required. Execute small mechanical repair works including basic plumbing, electrical, and equipment fixes. Conduct porterage services for deliveries, equipment transport, and material handling throughout the facility. Maintenance Coordination and Management Escort and brief engineers and supplier maintenance staff where required. Contribute to improvements for preventive maintenance programmes on an ongoing basis. Maintain effective asset‑specific maintenance and safety procedure manuals and ensure compliance. Coordinate maintenance efforts with outside contractors, tenant finish personnel and engineers. Building Systems Oversight Contribute to overseeing all building systems including fire/life safety, plumbing, HVAC and electrical issues. Conduct regular inspections of operating mechanical, electrical and equipment systems; recommend and oversee necessary adjustments to operating equipment and controls. Administer all equipment and construction warranties with respect to defect liability period. Emergency Response and Customer Service Respond quickly to emergency situations (i.e. fire, evacuation, equipment failure, etc.) and customer concerns. Assist in maintenance/engineering issues as required. Be adaptable and flexible to assist the client when required. Administrative and Compliance Functions Implement and administer inventory control programs/purchase parts and supplies. Ensure compliance with applicable codes, regulations, government agency and company directives as relates to building operations. Continuous Improvement and Collaboration Implement preventive maintenance programmes and recommend improvements to existing programmes on an ongoing basis. Collaborate with the wider team to identify opportunities for improving technical service delivery and enhancing the workplace service experience. Strive for continuous improvement by implementing service enhancements, reducing utility usage, increasing productivity, and delivering efficiencies. Skills and Experience Appropriate handyman/small engineering experience. Knowledge of Predictive/Preventive/Protective Maintenance. Knowledge of Building Systems as well as effective troubleshooting techniques. Ability to onboard, supervise and evaluate the work of assigned contractors. A thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall property portfolio. Computer literacy, including proficiency in using systems such as BMS and other computerized control/monitoring systems, including CMMS. #J-18808-Ljbffr
