Status: Vacancy for an MSO Fixed Term Contract – 9 months Summary of Role: Tallaght & District Credit Union Ltd is now inviting applications for a Member Service Officer position. Salary: Competitive based on experience and qualifications. Reporting to: Operations Manager. Role and responsibilities: Delivering a top-class Service to our members. Processing transactions on the Credit Union system at the front counter. Handling cash transactions and balancing your cash position. Dealing with loan applications and drawdowns. Dealing with members and member queries. Carrying out other front and back-office tasks in our member service department. Promoting the products and services of Tallaght & District CU. Requirements: A Leaving Certificate qualification (or equivalent) is required. Further studies an advantage. (Please detail results on your CV.) Holding an APA or QFA in loans (or working towards) or other recognised qualification would be desirable. The Credit Union will provide support for a candidate to obtain this qualification, if not currently held. Strong numeric and IT skills. Ability to work as part of a team. Strong communication and inter-personal skills. Highly motivated with a desire for continuous improvement. Loans experience would be desirable but not essential. How to apply: Please forward a covering letter and CV to the Operations Officer by email to fdooley@tallaghtdistrictcu.ie. Applicants should clearly state the position they are applying for by quoting the reference MSO Vacancy November 2024. Closing Date for receipt of applications is Friday 22nd November 2024. Tallaght & District CU Ltd is an equal opportunities employer. #J-18808-Ljbffr
Vacancy Credit Control Officer Part-time (4 – day) Enniscorthy Credit Union is currently recruiting for the role of Credit Control Officer. This is a 4-day 12-month fixed term contract. The Credit Control Officer reports to the Head of Credit Control and is responsible for the progressive implementation and adherence of our credit union’s credit control policy and procedures, ensuring the provision of an efficient service to our valued members and minimising the number of accounts in arrears. This role will aid the monitoring of members' accounts to ensure the effective collection of outstanding debts. Enniscorthy Credit Union is dedicated to delivering exceptional value and service to our members, which we have been providing for 60 years. The successful candidate will be primarily based in the Abbey Square office but may be required to work in other locations (Ballymurn, Murrintown, and Taghmon). The working days will be between Monday to Saturday with a requirement to work every second Saturday. The weekly hours will be 26 hours. This role would ideally suit a candidate with previous credit control experience who would like to gain valuable experience within the Financial Services sector. Responsibilities: Manage the day-to-day credit control activities and daily work on member account lists. Meet members, conduct and assess financial reviews with a view to developing tailored repayment plans. Monitor, maintain and record repayment agreements entered. Build good relationships and ensure members continue to feel valued. Identify changes in payment patterns and act accordingly to reduce the risk of bad debts. Be aware of and compliant with Credit Union internal policies, processes and legislative requirements. Resolve member queries in a timely manner. Liaise with third parties i.e. Solicitors, MABS, PIPs. Other office duties as required. Requirements: QFA qualification preferred (or working towards the qualification). Excellent verbal and written communication skills, with the ability to influence others. Two years' relevant Credit Union experience would be an advantage. Previous Mortgage Arrears Resolution Process (MARP) knowledge and experience beneficial. Analytical skills with strong attention to detail. Experience in negotiating payment plans. Ability to work as part of a team. Good IT skills, particularly MS Excel and Word. Strong organisational and time management skills. Flexible and responsive to changing business requirements. The ability to identify and deliver process improvements. Interested applicants should forward an up-to-date CV and cover letter, on or before close of business Friday 29th November 2024 to recruit@enniscorthycu.ie. Shortlisting may apply based on written applications against the criteria set out above. A panel may be formed from which further vacancies may be filled. Canvassing will disqualify. Enniscorthy Credit Union is an equal opportunities employer. #J-18808-Ljbffr
is now inviting applications for the following position Principal responsibilities of the Role: The Risk Analyst will report to the Head of Risk. This is a permanent full-time position. The Risk Analyst will be responsible for assisting the Head of Risk with all aspects of the risk management function. Key Responsibilities: Assist in the identification of risks in the credit union across all areas Assist in the assessment and testing of the controls in the credit union Identify the gaps in assessments and assist the Head of Risk in implementing and improving controls in conjunction with the risk owners Identify risks which are close to tolerance and report to the Head of Risk and Risk Owner Assist with reporting of the current state of risks in the credit union to: Senior Management The Audit/Risk/Compliance Committee The Board of Directors Ensure that the credit union is operating within its risk appetite Assist with the management and implementation of risk mitigation plans to address control deficiencies Day-to-day management of the risk management software Liaising with all departments to identify department-specific risks to ensure the risk register is kept up to date Day-to-day management of the policy framework within the credit union Prepare and present risk assessments to the Head of Risk as required Assist with the management of the Audit/Risk/Compliance Committee Assist with the preparation and delivery of annual, and ongoing, risk training and ensure that all Staff, Directors and Volunteers of the credit union are receiving adequate risk training Assist with the ongoing development and communication of a risk-aware culture within the credit union Ensure that KRIs are up to date and fit for purpose Engage with external stakeholders, where required Interact with the compliance team and internal auditors as required Provide ongoing risk management advice to all officers of the credit union Hybrid option is available for this role. The successful candidate should have the following: Qualifications relevant to the role with a commitment to complete further studies appropriate to the needs of the position Experience working in a risk function in the financial services industry Excellent communication and interpersonal skills with a strong member or consumer focus High level of accuracy and attention to detail, strong analytical skills, excellent organisational skills and highly motivated to work on own initiative #J-18808-Ljbffr
Position: Member Service Officer Contract: Permanent Contract (37 Hours) Reporting to: Operations Manager Location: Drumcondra – Dublin 9 Renumeration: €25,000-€35,000 depending on relevant experience. Defined contribution occupational pension scheme. ANSAC Credit Union is an industrial credit union with over 7,000 members. We now have an exciting opportunity for a Member Service Officer to join our team. Role Description Reporting to the CEO and Operations Manager, this role will have a variety of duties within the credit union. Such duties include: Serving members through multiple channels i.e., telephone, online or over the counter. Looking after all aspects of loan administration, ensuring safekeeping of credit agreements and other relevant documentation and practising good CDD. Dealing with member queries on our products and services. Processing transactions in an efficient and accurate manner. Refer loan applications to the appropriate loans officer. Operate within the risk & compliance framework of ANSAC Credit Union and ensure adherence to all regulatory requirements, policies, and procedures. Completing other duties as assigned to include a range of administrative and organisational tasks as delegated by the line manager. The ideal candidate will have Experience working in a frontline role with the public - credit union or similar financial institution experience would be an advantage but not essential. The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently. Team worker with strong communication and organisational skills. Excellent analytical & decision-making skills. Member focused, friendly with an excellent telephone manner. Ability to work to deadlines and can prioritise tasks. Willingness to be flexible and take on new tasks and projects. Experience of the Progress Banking System would be an advantage. Please apply by CV and cover letter to: info@ansaccu.ie Closing date for receipt of applications: Friday 22nd of November 2024. ANSAC Credit Union Ltd. is an Equal Opportunities Employer. To request a copy of our Recruitment Privacy Notice please contact info@ansaccu.ie. #J-18808-Ljbffr
Join the Monasterevan Credit Union Ltd Team We are currently recruiting a Part-time Member Service Officer (18.50 hours per week over a 2 week period). Monasterevan Credit Union Limited is a community Credit Union and now has an exciting opportunity for a Teller/Member Service Officer part-time position (Thursday 8 hrs / Friday 8 hrs / and every second Saturday 5 hrs). DUTIES AND RESPONSIBILITIES TO INCLUDE: Reporting to the Manager, this role will have a variety of duties within the credit union. Such duties include: Processing of loan applications and account opening / new membership applications. Balancing own batch on a daily basis. Promoting the products and services of Monasterevan Credit Union Limited in daily member engagement. Supporting the Marketing Committee on offsite promotional days. Contributing to the achievement of Monasterevan Credit Union Limited targets and goals. Dealing with member queries on any Credit Union related matter. Co-operating with the Manager in the development and/or implementation of new technology or services. Being aware of and compliant with various procedures, legislation, and regulations governing Credit Union operations. Being aware of and complying with all Health Safety regulations as directed by the Manager within Monasterevan Credit Union Limited. Undertaking such other reasonable and lawful duties as may be directed from time to time by the Manager. Assisting the members with credit control queries and loan queries and directing them to the appropriate department. Promoting and assisting members with any of the range of services offered by Monasterevan Credit Union Limited. Undertaking back-office administrative / operational duties as the needs of the office demand (e.g., maintaining records and files). Making telephone calls to and receiving calls from the credit union members. ESSENTIAL COMPETENCIES: Team worker with strong communication and organisational skills. Excellent IT skills. Excellent administration skills and attention to detail. Ability to multi-task in a busy team environment and work off own initiative. Education, Skills and Experience Required: Leaving Certificate or equivalent qualification. A minimum of 2 years’ experience in a similar role in a credit union is desirable. Member focused, with a friendly and professional manner. Ability to perform under pressure and work on own initiative. Excellent administration skills and attention to detail, with keyboard computer skills as essential. Excellent communication and inter-personal skills with a track record of member service. QFA/APA qualification is desirable and will be mandatory if successful. Email sindy.farrell@monasterevancu.ie with your CV and cover letter. Applications close: Friday 22 November 2024. The role is 18.5 hours per week and the starting salary will depend on the candidate’s experience. Short listing may apply, and candidates will be short listed based on information provided. Monasterevan Credit Union Limited is an equal opportunity employer. Canvassing will be disqualified. Monasterevan Credit Union Limited is regulated by the Central Bank of Ireland. #J-18808-Ljbffr
Applications are invited for the position of Full Time Clerical Assistants in Mullingar North Midlands Credit Union is a large progressive community-based credit union with assets of €500 million and a loan book of €120 million. It has a membership of 64,500 and a branch network across six offices: Mullingar, Castlepollard, Kinnegad, Rochfortbridge, Lanesboro’ Ballyleague, and Longford. We endeavor to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored products, services, and support. We are seeking to recruit Clerical Assistants who will be responsible for carrying out a wide range of administrative and operational activities that contribute to the effective running of the Credit Union and for providing quality services to members including front office, teller, member services, and back office duties across our branch network. Key Responsibilities include: Dealing with members in a courteous, pleasant, and professional manner, in the delivery of a high standard of quality services through various channels including face-to-face interactions, phone calls, and online platforms. Conducting teller duties including processing member transactions such as lodgements, withdrawals, and loan disbursements and balancing your cash position. Handling back-office administrative tasks to support member services and the wider team. Ensuring strict compliance with all credit union policies, procedures, and regulatory requirements. Key knowledge, skills, and experience required include: Leaving Certificate or equivalent is essential. A relevant qualification in the financial service industry or being prepared to study for the same is essential. Proficiency in ICT skills across various applications including Microsoft Office products. Excellence in verbal and written communications and reporting. Ability to use discretion and sensitivity in member contacts. Excellent organizational skills with demonstrable ability to develop and enhance work practices. Ability to work on own initiative and as part of a team while working within the ethos of the Credit Union. Ability to work to deadlines and targets and can prioritize tasks under pressure. Well-developed people skills that enhance relationships both internally and externally with colleagues, members, and other stakeholders. Full clean driving license and own transport essential. The successful candidate should have the following: The successful candidates will display a pleasant professional personality, be self-motivated, trustworthy, and demonstrate a commitment to member service. Working hours are five days across the Credit Union working week Monday to Saturday. Applications for the above position detailing education and experience should be made in writing and addressed to: THE OPERATIONS SUPPORT / HR ADMINISTRATOR, NORTH MIDLANDS CREDIT UNION, OLIVER PLUNKETT STREET, MULLINGAR, CO WESTMEATH OR VIA EMAIL: recruitment@northmidlandscu.ie Shortlisting may apply, based on written applications against the criteria set out above. A panel may be formed from which further vacancies may be filled. Canvassing will disqualify. North Midlands Credit Union Limited is an equal opportunities employer. If you would like a copy of our Recruitment Privacy Statement, please request the same. Closing date for applications: Wednesday 20th November 2024 #J-18808-Ljbffr
Currently has the following vacancy for the position of Member Services Officer Malahide & District Credit Union Ltd Location : 4 Main Street, Malahide, Co Dublin. Reporting to : CEO Contract Status : Permanent- Part-Time Contract 17.5 Hours. Working Hours : Monday to Saturday General Scope of the Role The Member Services Officer will be accountable to CEO for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union. Main Purpose of the Role The role holder is required to assist members with all aspects of Credit Union Business while working as part of a team to provide support in dealing with: Account transactions Account queries Member applications Loan applications Insurance Services The ideal candidate will have: Good IT skills Excellent administration skills and attention to detail Excellent communication and interpersonal skills Experience working in a frontline role within a credit union or similar financial institution Strong teamwork ability QFA or APA Loans qualification desirable (or to be actively working towards obtaining qualification) The Credit Union will provide financial support for the successful candidate to obtain a suitable qualification e.g. APA Loans / QFA where it is not held currently The role holder will be required to satisfy the minimum competency requirements and meet the required fitness and Probity standards as set out by the Central Bank of Ireland’s Fitness and Probity Regime for credit unions. Please apply by CV and cover letter to: Msmithers@malahidecu.ie Closing Date for receipt of Applications: 12th December 2024 The role is 17.5 hours per week and the starting salary will depend on the candidate’s experience. Short listing may apply, and candidates will be short listed based on information provided. Malahide & District Credit Union Limited is an Equal Opportunities Employer. If you would like a copy of our Recruitment Privacy Statement, please request same. #J-18808-Ljbffr
First South Credit Union Limited , headquartered in Cork, is one of Ireland's largest community-based Credit Unions serving 40,000 Members with five offices serving communities in Ballinlough, Ballinhassig, Ballygarvan, Ballyphehane, Ballyvolane, Bellgooly, Dillons Cross, Kinsale and District, Riverstick, South Parish (Cork City Centre) and Turners Cross. The Credit Union has 55 employees and manages assets in excess of €210m. The vacancy has arisen due to the impending retirement of the current CEO. Reporting to the Board of Directors, the main responsibilities of the Chief Executive Officer (CEO) are to: Oversee the day-to-day operations of the credit union. Appoint, lead and motivate the Management Team and credit union employees. Undertake and oversee employee performance appraisals and maintain the staff succession plan. Draft and present strategies/plans/policies for discussion and Board approval. Oversee the preparation of financial statements and management accounts. Report monthly to the Board on the performance of the credit union and matters relevant to the Board’s role. Ensure appropriate policies, procedures, systems and internal controls are implemented and maintained. Utilise IT systems and reports to set key performance measures. Ensure compliance with statutory and other regulatory requirements, including complete and accurate statutory returns to the Central Bank of Ireland. Promote and deliver products and services to Members including digital and online services. Assist the Board of Directors (as the credit union’s elected representative body) and Board Committees in the performance of their duties. Represent the credit union with service providers, regulatory authorities, industry bodies and other credit unions. The successful candidate will have: A minimum of ten years’ experience working at a senior level in the financial services industry. A third level business degree and/or relevant professional qualification. A strong financial services background with a forward-looking and growth-oriented mindset. High customer focus with an emphasis on service delivery and business growth. Exceptional people management and motivational skills. Proven achievement in HR delivery, including employee relations, performance and remuneration. Demonstrated capabilities in change management, business improvements and organisation development. A detailed knowledge and understanding of credit unions, their operating principles and ethos. Very strong financial and IT skills, including experience in technology deployment. Outstanding communication and interpersonal skills. Strong ability to organise effectively, delegate responsibility, solve problems quickly and communicate clearly. Leadership skills and the ability to manage stakeholder, customer and third-party relationships. Ability to work on their own initiative and lead others to achieve agreed objectives. The position of CEO is a Pre-approved Controlled Function (PCF) subject to the Central Bank of Ireland’s Fitness & Probity Standards. Salary will be highly competitive and commensurate with experience and qualifications. First South Credit Union Limited is an Equal Opportunities Employer. Applicants will be shortlisted for interview. Canvassing will disqualify. First South Credit Union Limited is regulated by the Central Bank of Ireland. Please forward your Cover Letter and CV in confidence quoting reference CEO-01 by email to recruitment@odaconsulting.ie to arrive on or before Friday, 22 November 2024. O’DONOVAN ASSOCIATES P.O. Box 8332 Blackrock Business Park Co. Dublin Email: recruitment@odaconsulting.ie Tel: 01-2104952 Applications to O’Donovan Associates only. Canvassing the Credit Union will disqualify. To obtain a copy of the Recruitment Privacy Notice, please email recruitment@odaconsulting.ie. Closing Date for Applications: Friday, 22 November 2024. #J-18808-Ljbffr
