Post 2000 - Infrastructure Support Analyst (Grade V) Dublin(NBC) Post 2000 Infrastructure Support Analyst (Grade V),IT Department Full Time- Permanent National Blood Centre The IBTS is currently recruiting a full-time, permanent Infrastructure Support Analyst (Grade V) based in the IT Department, National Blood Centre. The Infrastructure Support Analyst is a key member of the IBTS IT Department, in order to meet operational and strategic objectives. The Infrastructure Support Analyst primary purpose, is to manage escalated IT calls in relation to IBTS incidents and service requests. This role involves providing technical support on a number of different technologies, troubleshooting hardware, software, and network issues, and working with third parties on more complex problems. The Analyst ensures timely and effective responses to user inquiries, contributing to the smooth operation of IBTS IT systems and delivering excellent customer service. Essential Criteria: A recognised qualification in a relevant discipline, i.e. CompTIA A minimum of 3 years experience working in a similar role. Advanced working knowledge of multiple of the following: - Microsoft Desktop technologies (Windows 10, Windows 11) - Windows Server Deployment and management - Windows Active Directory Infrastructure including Group Policy Deployment - Microsoft Office 365, including Teams, SharePoint, e-mail - MS System Centre/MECM for, enterprise management of software including deployment and auditing - VMWare, Virtual desktop technologies, including Citrix - Backup technologies and solutions. - Enterprise security features web\email content protection and endpoint protection (AV and Encryption) - IP Telephony, including Avaya IP Office integration - IP Networking technologies, including routers, firewalls, wireless networking Desirable Criteria: Understanding of NIS2 requirements ITIL Foundation certification Current Microsoft certifications Experience with Linux / Unix Experience working in a GxP environment Experience working in an organisation with ISO27001 certification Working knowledge of GDPR The salary scale attached to the post is the Grade V scale €51,718 to €61,866 (incl. LSI) pro rata per annum. Entry point onto the salary scale is dependent upon relevant experience. The closing date for receipt of applications is 12:00 PM (Irish Time) on Friday 29th August 2025. Intending applicant should note that reviewing/short listing of applicants will be in accordance with the recruitment and selection criteria stated above. Satisfactory evidence of being able to fulfil the essential criteria of the job as stated above is essential and must be clearly demonstrated in the application. If the essential criterion has not been clearly demonstrated in the application the applicant will not be called for interview. Applications from existing (permanent and temporary) IBTS staff working temporary contracts will be considered in the context of overall workforce requirements of the Organisation. We thank you for your interest in a career with the IBTS, however, if you have not heard from us within three weeks of the closing date, unfortunately you have not been successful at this time. We do hope, however, that this will not discourage you from applying for future opportunities with the IBTS. IBTS reserve the right to close the application process early if there has been a sufficient level of qualified applications received before the closing date. Citizen Requirements Eligible candidates must be: a) A citizen of the European Economic Area (EEA) EU, Iceland, Liechtenstein and Norway b) A citizen of United Kingdom (UK) c) A citizen of Switzerland in regards to the agreement between the EU and Switzerland on the movement of people d) A non-EEA citizen who has a stamp 4 visa e) A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or f) A non-EEA citizen who is a parent of a dependant child who is a citizen of and resident in an EEA member state if the UK or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above and produce formal supporting evidence of same, by the date of any job offer. The IBTS is an equal opportunities employer. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance Public Sector pension scheme We support and encourage a very strong work/life balance ethic and provide a generous annual leave allowance in addition to a range of attractive policies. Ourpublic service salary scalesare competitive, transparent and incremental Access to a range of learning and development resources and programmes, investing and encouraging lifelong learning for all our staff. . We strongly support a culture of continuous learning and provide staff with a range of formal and informal learning opportunities. Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week. The service includes confidential telephone and face-to-face counselling, parent and career coaching and an online wellbeing portal.
