The 5* InterContinental Hotel (part of the MHL Hotel Collection) is currently recruiting for a passionate Director of Rooms to join their team. The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done. InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry. Main Duties & Responsibilities Include: Supervise, guide, train and manage the performance of all departmental heads within Rooms Division, and ensure they meet standards required at all times. Run the Rooms Division Select, lead and develop a successful and inspiring team of high potential employees and mange their performance and progress, including progressive discipline and conducting annual reviews. Ensure that a clear communication structure is set within the Front office and conduct regular on and off the job training sessions as well as team meetings to maintain good communication within and across other departments. Will be responsible for all financial duties of the front office team, including shift balancing, cash variances, float checks and open folios. Complete Guest Relation Manager shifts. Be involved in the training and implementation of the Priority Club and Ambassador Programme and ensure any updates on the programme are communicated to all key departments within the hotel. Conduct personnel related functions such as interviewing, appraising and counseling and succession planning to ensure appropriate staffing and productivity. Responsible to oversee departmental schedules and the input of productive scheduling Maintains control over payroll and departmental expenses. Review key reports in a timely manner and address concerns immediately with the departmental heads within Front office. To meet with the Front Office Manager and communicate departmental performances and agree action plans required. Be a key driver in the hotel up-selling program and incremental revenue programme and ensure training is conducted for all new recruits in a timely manner. Be involved as part of the hotels Quality Management team and be a key player in implementing Process improvements throughout the Front office departments. Set and achieve departmental goals and contribute to achievement of hotel long and short-term goals. Skills: Hotel Management Customer Service senior Benefits: Gym Parking Meal Allowance / Canteen
Join to apply for the Assistant Front Office Manager role at InterContinental Dublin 6 days ago Be among the first 25 applicants Join to apply for the Assistant Front Office Manager role at InterContinental Dublin Get AI-powered advice on this job and more exclusive features. The 5* InterContinental Hotel (part of the MHL Hotel Collection) is currently recruiting for a passionate Assistant Front Office Manager to join their team. The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done. InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry. Main Duties & Responsibilities Include Main contributor to all Rooms Division and external operational briefs and planning meetings. Ensures that the team perform in accordance with the divisional SOP guidelines, while at the same time challenges these guidelines and suggests improvements. Proactively maximizes revenue opportunities and ensures that the Front Desk Agents are assisting in achieving key departmental targets. Focuses on the thorough and creative planning of day and night rooms operations pertaining to the arrival experience, lobby management, Concierge experience, guest recognition program, inventory management & departure experience. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Benefits Gym Meal Allowance / Canteen Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Administrative and Support Services Referrals increase your chances of interviewing at InterContinental Dublin by 2x Sign in to set job alerts for “Assistant Front Office Manager” roles. Dublin, County Dublin, Ireland 21 hours ago Dublin, County Dublin, Ireland 2 weeks ago Dunboyne, County Meath, Ireland 2 months ago Dublin, County Dublin, Ireland 4 days ago Dublin, County Dublin, Ireland 1 week ago Lucan and Pettycanon, South Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 1 month ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 2 weeks ago Blanchardstown, Fingal, Ireland 1 month ago Dublin, County Dublin, Ireland 9 hours ago Dublin, County Dublin, Ireland 9 hours ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 3 months ago Dunboyne, County Meath, Ireland 3 months ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 3 weeks ago Dublin, County Dublin, Ireland 8 hours ago Duty Manager with Food and Beverage experience Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 days ago Blessington, County Wicklow, Ireland 2 weeks ago Dublin 2, County Dublin, Ireland 9 hours ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 7 hours ago Dublin, County Dublin, Ireland 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
The 5* Intercontinental Hotel, Ballsbridge is currently looking for an experienced and successful Assistant Conference & Banqueting Manager to join their team. The role of the Assistant Conference & Banqueting Manager is to assist with the management of the Conference & Banqueting operation to ensure quality service and standards while delivering a guest experience that is unique. The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. InterContinental Dublin offers a competitive salary and benefits package as well as opportunities to learn new skills and grow your career. You’ll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team who is passionate about connecting guests to what’s special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. About the MHL Hotel Collection: InterContinental Hotel is one of 13 hotels, part of the MHL Hotel Collection group. MHL has a renowned portfolio of well-known, high-profile hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive onboarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. About The Role Assist with the hiring, training, motivating, discipline, direct and supervise the work of the employees in the Banquet Department. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the dinner with the Banquet Chef and by assigning functions to the team to ensure their success. Attend regular catering meetings to obtain information of the upcoming contracted functions. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Post all contracted function sheets and give instructions to staff to ensure the success of the function. Requirements At least 3 years experience in a similar role. Fluent English. This role involves working weekends - full flexibility with hours is required. Benefits Competitive salary. Complimentary meals whilst on duty. Health & Wellbeing Payment. Employee Assistance Program for employees and friends & family. Death in Service benefit. 5 Days Sick Pay. Employee Discounts – we offer both accommodation and food discounts for employees and family members at MHL Hotels and IHG Hotels. Career Development – we promote development and promotion opportunities within our hotels and to transfer across our 13 hotels. We are committed to the continuous development of all our employees. Training – we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers. Tax Saver commuter tickets and Bike to Work Scheme – we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees. Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration. To be part of a group of 13 hotels and to work with well-known international brands. Complimentary provision and laundry of uniforms. Skills: Excellent customer service, waiting, management, events. #J-18808-Ljbffr
