Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What\'s the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need? 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. But it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams Experience with distributed systems We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you\'re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Join to apply for the Senior Product Engineer - AI Platform role at Intercom Join to apply for the Senior Product Engineer - AI Platform role at Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further. The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy. If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! What will I be doing? Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use. Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers.. Contribute to all phases of software development including ideation, prototyping, and implementation and testing. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. Profile we’re looking for 5+ years of experience shipping high-quality products, preferably backend. You can demonstrate significant impact in the work that you have done. You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development. Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) Strong willingness to fight for good outcomes Ability to deep dive into any part of the tech stack. Bias towards progress over perfection. Excited about progress in the AI space. Bonus skills & attributes 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience. Built or used ML platforms before. Deep understanding of some distributed systems (e.g. database, caches, queues, streams). Statistics fundamentals. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. 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Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin , the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to become the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity As a Staff Engineer , you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering. What will I be doing? Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence Qualifications Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl, etc.). It doesn’t need to be a language we use here; great people learn quickly and can introduce better ways of working Experience with distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with product teams and designers, with a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with cross-disciplinary teams and have a strong sense of product strategy. Benefits We are a well-treated bunch, with awesome benefits. If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up Lunch provided every weekday, with a variety of snacks and a fully stocked kitchen Regular compensation reviews Pension scheme with matched contributions up to 4% Life, health and dental insurance for you and your dependents Flexible paid time off Paid maternity leave and six weeks paternity leave Cycle-to-Work Scheme with secure bike storage MacBooks standard; Windows available for certain roles when needed Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easily and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is not to advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics on personal social platforms and personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us. Additional Seniority level: Not Applicable Employment type: Full-time Job function: Engineering and Information Technology Industries: Technology, Information and Internet #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further. The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy. If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! What will I be doing? Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use. Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers.. Contribute to all phases of software development including ideation, prototyping, and implementation and testing. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. 5+ years of experience shipping high-quality products, preferably backend. You can demonstrate significant impact in the work that you have done. You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development. Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) Strong willingness to fight for good outcomes Ability to deep dive into any part of the tech stack. Bias towards progress over perfection. Excited about progress in the AI space. 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience. Built or used ML platforms before. Deep understanding of some distributed systems (e.g. database, caches, queues, streams). We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have 5+ years of experience shipping high-quality products? Do you have 1+ year of experience building ML-powered products? Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world‑class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands‑on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical‑specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI‑first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed. What will I be doing? Define and evolve the strategic vision and go‑to‑market (GTM) approach for the Solutions Engineering function. Lead, coach, and scale a high‑performing SE team across global regions and core verticals. Operate as a player‑coach, actively engaging in strategic deals while developing team capabilities. Support complex, six‑figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise. Serve as a trusted technical advisor and executive point of contact for large customers. Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy. Champion a customer‑obsessed culture across the pre‑sales journey – from outbound to implementation. Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments. Build reusable, scalable solution frameworks, and industry‑specific technical assets. Advocate for customer needs and insights internally to influence product roadmap and prioritization. Represent Intercom and the SE function externally through executive meetings and strategic events. Foster strong relationships with C‑level stakeholders, translating AI product capabilities into tangible business impact. What skills do I need? 5+ years of pre‑sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role. Having 3+ years of experience leading technical pre‑sales teams, with a proven track record of hiring, mentoring, and managing high‑performing teams. Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day‑to‑day. Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues. Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive. A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth. Able to travel internationally on average once a month. Ability to flex working hours to partner with teams in US and APAC. Excellent communication and presentation skills. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A tech customer service firm based in Dublin seeks a Senior Forward Deployed Engineer to help businesses harness AI capabilities for improved customer experiences. The role involves engaging with strategic clients, understanding their challenges, and delivering tailored technical solutions. Successful candidates will have a strong focus on collaboration, excellent programming skills, and a desire to work closely with clients to achieve outstanding results. A competitive salary and benefits are offered in a flexible work environment. #J-18808-Ljbffr
A leading AI Customer Service firm in Dublin is seeking a Solutions Engineering leader to drive their AI-driven support platform. The role involves defining the strategic vision, leading a high-performing SE team, and collaborating closely with various departments to deliver innovation and tangible outcomes for clients. Candidates should possess extensive pre-sales experience, exceptional communication skills, and the ability to thrive in a dynamic environment. This position offers competitive compensation and allows for a hybrid work model. #J-18808-Ljbffr
Senior Forward Deployed Engineer – Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will you be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail, providing them with insight to achieve outstanding results with Fin. Work hands‑on with customers’ technical teams as a technical expert and trusted advisor, coding side‑by‑side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success, and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function—codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do you need? Ideally, you’ve built an exciting SaaS product in previous roles and love the satisfaction of knowing that people around the world are using something you’ve created. Bonus points for former founders or early engineers at a startup. Interest in AI/ML; ability to quickly build a good understanding of novel problems, capabilities, architectures, and trade‑offs. Strong cross‑functional collaboration skills, ability to navigate organizational boundaries, and bring people together to achieve the best outcome for customers and Intercom. Deep knowledge of a high‑level programming language (e.g., JavaScript, Python, Ruby). Great people are effective and learn what we use quickly (or introduce us to better ways). Ability to prototype and ship software fast while maintaining a high bar on quality and focusing on business goals and outcomes. Proficient in using and writing REST APIs to integrate systems effectively. Strong communication skills; can speak to engineers and non‑technical audiences at different levels. Willingness to travel and work on‑site with customers to build strong relationships and deeply understand their needs. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4 %. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers to spend valuable time with loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme with secure bike storage. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. Employees are expected to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, we do not advocate on behalf of the company or employees on any social or political topics out of internal or external communications. We respect personal opinion and expression on these topics on personal social platforms in personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high‑stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross‑functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom. If you’re looking for ownership, creativity, and the chance to steer R&D and Go‑To‑Market teams in a fast‑paced environment, this role is for you. What will I be doing? Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin. Work hands‑on with customers’ technical teams as a confident subject‑matter expert and trusted advisor, coding side‑by‑side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback. Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows. Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success. Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale. What skills do I need? Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup. Demonstrated track record of autonomous decision‑making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team. You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade‑offs fast enough to guide customers and internal teams. You set the high bar for cross‑functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Intercom. Decisive and pragmatic: know when to prototype and ship fast yourself, and when to elevate or delegate. Always keeping quality high and business goals front‑of‑mind. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator who tailors the message to any audience. Can easily talk to engineers and non‑technical audiences about the same topics at the right level of detail. Willing to travel and work on‑site with customers to build strong relationships and deeply understand their needs. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews – we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading AI Customer Service firm is seeking a Workplace Experience Site Lead in Dublin to manage day-to-day operations and enhance employee engagement. The role involves overseeing office improvements, planning events, and ensuring a welcoming environment. Candidates should have 4+ years in workplace experience and strong management skills. This position offers competitive compensation and a hybrid working model, allowing for flexibility in work arrangements. #J-18808-Ljbffr
