What's the opportunity? At Intercom, you will be a Senior Software Engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure. Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday. Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need? 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working). Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams. Experience with Distributed systems. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :) Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work! Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-Hybrid #J-18808-Ljbffr
What’s the opportunity? We are looking for a Staff Engineer to join the team that enables the core technologies that Intercom is built on . This is for you if you are passionate about building and scaling systems such as MySQL, ElasticSearch, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and Python monoliths. Our team’s mission is to accelerate Intercom’s growth and stability through educated and operationally excellent core technology usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone's experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Intercom’s core technologies or our build patterns. Previous projects from the team include future-proofing our databases through sharding and building a mechanism to migrate Elasticsearch indexes for scale and profit . We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day. Delve deeper into our engineering culture at intercom.engineering and explore our engineering values . What will I be doing? Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow. Deeply own aspects of our infrastructure at Intercom and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Intercom. Value agility and simplicity, just as you prioritise scalability and uptime. Our continuous deployment approach ensures focus on gradual improvements. Major accomplishments are introduced incrementally, staying under the radar with feature flags. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as strategic work and enablement. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom. What skills do I need? Excellent pragmatic engineering and decision making skills in a high stakes environment. 8+ years experience in a production environment, with significant contributions to the design, architecture, and optimisation of distributed systems. Expertise in backend technologies such as MySQL, Elasticsearch, Memcached, as well as Linux, with demonstrated capability to innovate and optimise at the system level. Ideally, you’ve supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Significant, demonstrated impact that your work has had on the product and/or the teams you worked with. Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling. Deep understanding of modern web applications and distributed systems, with the ability to lead complex technical discussions and drive decisions among stakeholders. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Being pragmatic, but innovating right to the cutting-edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? 1-3 years of ML experience . Ideally, in a fast-moving environment (like Intercom), but it's also fine if you worked on interesting and complex problems in research (e.g. as a postdoc or a research assistant, or even in your PhD) Intermediate programming skills . You should be comfortable with writing code (mostly) autonomously, considering edge cases and knowing how to test your work Solid theoretical foundation in stats and ML. We don't expect you to know how an LLM like Mistral works at low level (although it's great if you do know it!), but you should be well-familiar with things like classification and regression, as well as testing of statistical hypotheses and evaluation of ML models Scientific mindset. You're naturally critical and rely on data and evidence when making judgements. You're ready to abandon ideas that turned out to be bad, even if they were your own Strong communication skills. You mostly will be communicating to members of engineering teams, but occasionally you'll also have to explain something to a less technical person Bonus skills & attributes Advanced education in ML or related field (e.g. PhD or MSc) Deep experience in NLP or LLMs Strong visualisation and data wrangling skills Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done #J-18808-Ljbffr
What's the opportunity? Intercom is looking for a Senior Manager, Content to lead our content marketing team. You’ll shape and execute a high-impact content strategy that fuels demand generation, strengthens brand authority, and drives sales enablement. This is a strategic leadership role for someone to lead a modern, distribution-first content program that is deeply audience-centric , establishes thought leadership, and delivers measurable business impact . This is an AI-first era of customer service , and you’ll be at the forefront of shaping the conversation. You will lead a team of content professionals (both internal reports and contractors), collaborating with our Demand Generation, Sales, and Product Marketing teams to create high-performing content that engages decision-makers and drives action. What will I be doing? As Senior Manager, Content , you’ll own Intercom’s content marketing strategy , ensuring that our thought leadership, educational resources, and sales enablement materials make an impact. Your key responsibilities include: Content Strategy & Execution Develop and execute an audience-first content strategy that fuels pipeline growth, brand preference, and sales enablement . Oversee multi-channel content execution , ensuring consistency across key formats (e.g., reports, guides, blogs, newsletter, video, microsites). Drive an editorial vision that balances big-picture storytelling with data-driven execution . Thought Leadership & Brand Positioning Elevate Intercom’s thought leadership in AI-driven customer service , creating compelling content that differentiates us from competitors. Create pillar content (e.g., industry reports, executive insights, webinars) that supports demand generation and deepens customer engagement. Collaborate with Product Marketing to publish competitive analysis content , showcasing Intercom’s unique advantages in AI-CX. Sales Enablement & Demand Generation Alignment Partner with Demand Gen to create content that drives qualified pipeline growth . Develop sales enablement materials (one-pagers, pitch decks, objection-handling guides) that support the sales team. Measure content performance and impact on revenue , tracking engagement, lead generation, and influence on pipeline. Team Leadership & Collaboration Lead, mentor, and grow a high-performing content team (full-time, contractors, freelancers). Work cross-functionally with Marketing, Product, and Sales to align content with business goals. Champion a culture of experimentation , using AI tools to accelerate workflows and content innovation . What skills do I need? We’re looking for a strategic content leader who can balance high-level vision with hands-on execution. You should have: 6+ years of experience in B2B content leadership (SaaS or AI-driven product experience preferred). Proven ability to drive demand and influence decision-makers through compelling content. Exceptional storytelling and editorial skills , with the ability to create engaging and high-impact content. Strong understanding of content distribution (SEO, social, email, thought leadership, demand gen alignment). Experience managing a content team (both FTEs and external contractors/freelancers). Data-driven mindset , using analytics to optimize content strategy and measure impact on pipeline. Tech fluency & AI literacy —you should be comfortable translating complex AI concepts into accessible, engaging content. Bonus skills & attributes Experience in AI, automation, or customer service technology. Expertise in organic content strategy & SEO best practices . Familiarity with competitive positioning content . Strong background in multimedia content (video, podcasts, social storytelling). Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Recruiter to join our talent acquisition team on a 12 month contract to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process. What will I be doing? Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach. Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process. Use data-driven insights to continuously improve and refine recruiting strategies. Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions. Master our recruiting tools and systems, leveraging automation and AI where possible. Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience. Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting. Represent Intercom’s mission, vision, and values with professionalism and authenticity. What skills do I need? 2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment. Strong ability to source and attract top engineering talent through multiple channels. Solid understanding of the global technical hiring landscape, particularly in Ireland. Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly. Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders. Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes. Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent. A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft. Availability to be onsite at our Dublin office (Stephen’s Green) for at least 2 days per week. Why join us? We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Benefits Competitive salary and equity in a high-growth company. Comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy to support work-life balance. Generous parental leave (paid maternity leave + 6 weeks paternity leave). Regular compensation reviews—we reward great work! Cycle-to-Work Scheme and secure bike storage. MacBooks and top-tier equipment to help you do your best work. Delicious breakfast and lunch served daily in our Dublin office, plus a fully stocked kitchen. Ready to grow your career? If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you. #J-18808-Ljbffr
What's the opportunity? The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows, so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized, often AI-assisted, data solutions. Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects. We’re looking for a Senior Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives, who is passionate about providing solid foundations for providing high quality data to our consumers. What will I be doing? Evolve the Data Platform by designing and building the next generation of the stack. Develop, run and support our batch and real-time data pipelines using tools like Airflow, PlanetScale, Kinesis, Snowflake, Tableau, all in AWS. Collaborate with product managers, data engineers, analysts and data scientists to develop tooling and infrastructure to support their needs. Develop automation and tooling to support the creation and discovery of high quality analytics data in an environment where dozens of changes can be shipped daily. Implement systems to monitor our infrastructure, detect and surface data quality issues. Recent projects the team has delivered: Refactoring of our MySQL Ingestion pipeline for reduced latency and 10x scalability. Redshift -> Snowflake migration Unified Local Analytics Development Environment for Airflow and DBT Building our next generation company metrics framework, adding anomaly detection and alerting, and enabling easier discovery and consumption. About you You have 5+ years of full-time, professional work experience in the data space using Python and SQL. You have solid experience building and running data pipelines for large and complex datasets including handling dependencies. You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs. You have a solid understanding of data security practices and are passionate about privacy. You can demonstrate the significant impact that your work has had, both on the technology side as well as with the teams you’ve been part of. You have a great sense of what should be worked on next and know how to break big ambiguous problems into small workable chunks. You love helping people grow and recognise where your mentorship might be more valuable than your direct technical contributions on a project. You care about your craft. In addition it would be a bonus if you have Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful. Experience or understanding of tools and technologies included in the modern data stack (Snowflake, DBT). Industry awareness of up-and-coming technologies and vendors. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same! What will I be doing? Creating and prioritizing strategic target account lists with Account Executives Generating new business pipeline for Account Executives through cold calling, email, social etc. Providing a great experience for Intercom’s prospective customers Maintaining an up-to-date knowledge of our product and its value to customers Demonstrating an ability to attract new customers Working with other functions to improve business processes Engaging in team development and mentoring What skills do I need? Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline. Competitive Landscape & Industry Knowledge is crucial: You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends. Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn). Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers. Growth Mindset: You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback. Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar. Bonus skills & attributes Bachelor's Degree preferred Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? Intercom is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience. You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization. As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers. What will I be doing? People management - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers Culture - Motivate and ensure the CS team is deeply aligned and committed to Intercom’s strategy, vision, and core values CS results - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization. Building - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things Cross-functional projects - partner with marketing & sales, and R&D as the voice of CS and our customers. Process - Develop and improve our processes and policies to drive simplicity and results Intercom is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way. What skills do I need? 4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture Comprehensive knowledge of and interest in the technology industry Ability to recognize patterns in data and provide recommendations based on those patterns A sense of optimism, flexibility, resilience, grit, and creativity Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. They must deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further. The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy. If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! What will I be doing? Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use. Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers. Contribute to all phases of software development including ideation, prototyping, implementation, and testing. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. Profile we’re looking for 5+ years of experience shipping high-quality products, preferably backend. You can demonstrate significant impact in the work that you have done. You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development. Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) but it doesn’t need to be a language that we use here! Strong willingness to fight for good outcomes. Ability to deep dive into any part of the tech stack. Bias towards progress over perfection. Excited about progress in the AI space. Bonus skills & attributes 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience. Built or used ML platforms before. Deep understanding of some distributed systems (e.g. database, caches, queues, streams). Statistics fundamentals. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
What's the opportunity? Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. Intercom is seeking an experienced, curious and motivated Sr People Systems Analyst to join our growing Enterprise Systems team. As a Sr People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization's evolving HR needs. The Sr People Systems Analyst will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems.. What will I be doing? HRIS Management: Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical lead for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards. Manage user access and permissions to ensure data security and privacy compliance. Demonstrates understanding with system architectures, process flows, and integrations involving various applications. Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business. Process Improvement: Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency. Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions. System Configuration and Integration: Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements. Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows. Reporting: Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders. Compliance and Data Security: Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA). Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed. Training and Support: Provide training and support to HR staff and end-users on HRIS functionalities and best practices. Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise. System Upgrades and Implementations: Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly. Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders. What skills do I need? Proven experience (typically 5+ years) on HR systems, with a focus on HRIS management and optimization. Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions. Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc). Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail. Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment. As a Sr People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #J-18808-Ljbffr
