Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world‑class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands‑on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical‑specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI‑first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed. What will I be doing? Define and evolve the strategic vision and go‑to‑market (GTM) approach for the Solutions Engineering function. Lead, coach, and scale a high‑performing SE team across global regions and core verticals. Operate as a player‑coach, actively engaging in strategic deals while developing team capabilities. Support complex, six‑figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise. Serve as a trusted technical advisor and executive point of contact for large customers. Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy. Champion a customer‑obsessed culture across the pre‑sales journey – from outbound to implementation. Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments. Build reusable, scalable solution frameworks, and industry‑specific technical assets. Advocate for customer needs and insights internally to influence product roadmap and prioritization. Represent Intercom and the SE function externally through executive meetings and strategic events. Foster strong relationships with C‑level stakeholders, translating AI product capabilities into tangible business impact. What skills do I need? 5+ years of pre‑sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role. Having 3+ years of experience leading technical pre‑sales teams, with a proven track record of hiring, mentoring, and managing high‑performing teams. Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day‑to‑day. Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues. Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive. A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth. Able to travel internationally on average once a month. Ability to flex working hours to partner with teams in US and APAC. Excellent communication and presentation skills. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A tech customer service firm based in Dublin seeks a Senior Forward Deployed Engineer to help businesses harness AI capabilities for improved customer experiences. The role involves engaging with strategic clients, understanding their challenges, and delivering tailored technical solutions. Successful candidates will have a strong focus on collaboration, excellent programming skills, and a desire to work closely with clients to achieve outstanding results. A competitive salary and benefits are offered in a flexible work environment. #J-18808-Ljbffr
Senior Forward Deployed Engineer – Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will you be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail, providing them with insight to achieve outstanding results with Fin. Work hands‑on with customers’ technical teams as a technical expert and trusted advisor, coding side‑by‑side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success, and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function—codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do you need? Ideally, you’ve built an exciting SaaS product in previous roles and love the satisfaction of knowing that people around the world are using something you’ve created. Bonus points for former founders or early engineers at a startup. Interest in AI/ML; ability to quickly build a good understanding of novel problems, capabilities, architectures, and trade‑offs. Strong cross‑functional collaboration skills, ability to navigate organizational boundaries, and bring people together to achieve the best outcome for customers and Intercom. Deep knowledge of a high‑level programming language (e.g., JavaScript, Python, Ruby). Great people are effective and learn what we use quickly (or introduce us to better ways). Ability to prototype and ship software fast while maintaining a high bar on quality and focusing on business goals and outcomes. Proficient in using and writing REST APIs to integrate systems effectively. Strong communication skills; can speak to engineers and non‑technical audiences at different levels. Willingness to travel and work on‑site with customers to build strong relationships and deeply understand their needs. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4 %. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers to spend valuable time with loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme with secure bike storage. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. Employees are expected to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, we do not advocate on behalf of the company or employees on any social or political topics out of internal or external communications. We respect personal opinion and expression on these topics on personal social platforms in personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading AI Customer Service firm in Dublin is seeking a Solutions Engineering leader to drive their AI-driven support platform. The role involves defining the strategic vision, leading a high-performing SE team, and collaborating closely with various departments to deliver innovation and tangible outcomes for clients. Candidates should possess extensive pre-sales experience, exceptional communication skills, and the ability to thrive in a dynamic environment. This position offers competitive compensation and allows for a hybrid work model. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high‑stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross‑functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom. If you’re looking for ownership, creativity, and the chance to steer R&D and Go‑To‑Market teams in a fast‑paced environment, this role is for you. What will I be doing? Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin. Work hands‑on with customers’ technical teams as a confident subject‑matter expert and trusted advisor, coding side‑by‑side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams, and actively influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback. Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows. Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions that drive us to success. Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale. What skills do I need? Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup. Demonstrated track record of autonomous decision‑making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team. You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly: absorbing new capabilities, limitations and trade‑offs fast enough to guide customers and internal teams. You set the high bar for cross‑functional collaboration. Skilled at navigating organisational boundaries, rallying diverse teams, and steering everyone toward the best outcome for our customers and Intercom. Decisive and pragmatic: know when to prototype and ship fast yourself, and when to elevate or delegate. Always keeping quality high and business goals front‑of‑mind. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator who tailors the message to any audience. Can easily talk to engineers and non‑technical audiences about the same topics at the right level of detail. Willing to travel and work on‑site with customers to build strong relationships and deeply understand their needs. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews – we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading AI Customer Service firm is seeking a Workplace Experience Site Lead in Dublin to manage day-to-day operations and enhance employee engagement. The role involves overseeing office improvements, planning events, and ensuring a welcoming environment. Candidates should have 4+ years in workplace experience and strong management skills. This position offers competitive compensation and a hybrid working model, allowing for flexibility in work arrangements. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As the Workplace Experience Site Lead, you’ll oversee the day-to-day experience within our Dublin office, managing our Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to. You’ll partner closely with stakeholders to ensure our spaces run smoothly, while leading the planning and execution of events, experiences, and projects that bring our culture to life. From office improvements, to large-scale celebrations and onboarding experiences, you’ll be a key connector between people, place, and purpose. What will I be doing? Design and implement strategies that drive workplace efficiency and elevate the overall employee experience Deliver a best-in-class front-of-house experience, ensuring a welcoming, functional, and polished environment for all employees and guests Plan and execute local employee events that are engaging, on-brand, and aligned with budget expectations Oversee daily food programs, including catering, snacks, and event-related offerings, ensuring quality and consistency Serve as a cultural ambassador - leading internal activations, team-building initiatives, and community-driven events Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight Partner cross-functionally to coordinate space planning, office moves, renovations, and facility repairs Manage and triage office-related requests, ensuring timely resolution within defined SLAs Develop, implement, and uphold office policies, procedures, and operational processes This role requires a consistent 5-day in-office presence each week What skills do I need? Minimum of 4+ years of experience in Workplace Experience with a significant emphasis on creating and delivering improved employee experiences Minimum of 2+ years of Management experience Possess strong leadership skills with a proven ability to coach and develop a team Demonstrate exceptional budget management skills with a track record of building business cases and managing expenses effectively Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive. Experience and comfort in working within a fast-paced office environment We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI‑Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading customer service technology company in Dublin is seeking a Staff Forward Deployed Engineer to integrate AI capabilities into customer support operations. You will lead projects with strategic customers, provide mentorship, and influence product development. Ideal candidates will have a background in SaaS development, strong communication skills, and a passion for AI. This role offers competitive compensation, a hybrid working environment, and numerous employee benefits including equity, flexible leave, and health insurance. #J-18808-Ljbffr
An innovative tech company is seeking a Director of Content to manage editors and marketing teams. The role involves owning the content strategy, creating impactful multi-format content, and ensuring technical credibility. The ideal candidate will have strong research and writing skills, a creative mindset, and the ability to communicate complex ideas clearly. This role is vital in shaping brand narratives and engaging audiences effectively. Competitive salary and benefits are offered, with a flexible hybrid work policy. #J-18808-Ljbffr
A leading customer service technology firm in Dublin seeks a Solutions Engineer to join their dynamic team. The role involves collaborating with sales, conducting technical discovery sessions, and delivering tailored solutions for enterprise customers. Applicants should have at least 6 years of experience in a relevant role, demonstrate strong technical and communication skills, and be able to manage complex sales cycles. A competitive salary and a flexible hybrid working model are offered. #J-18808-Ljbffr
