A leading AI customer service company in Dublin seeks a Solutions Engineering leader to drive sales and manage a high-performing team. The successful candidate will define the strategic vision and oversee complex sales processes while collaborating closely with various departments. Candidates with significant pre-sales experience, technical sales acumen, and leadership skills in the AI domain are encouraged to apply. The company offers competitive benefits and a hybrid working environment. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI‑driven support platform to some of the world’s most well‑known brands. This role will shape how we engage with large, complex organizations, defining our go‑to‑market, building a world‑class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands‑on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical‑specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI‑first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed. What will I be doing? Define and evolve the strategic vision and go‑to‑market (GTM) approach for the Solutions Engineering function. Lead, coach, and scale a high‑performing SE team across global regions and core verticals. Operate as a player‑coach, actively engaging in strategic deals while developing team capabilities. Support complex, six‑figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise. Serve as a trusted technical advisor and executive point of contact for large customers. Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy. Champion a customer‑obsessed culture across the pre‑sales journey – from outbound to implementation. Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments. Build reusable, scalable solution frameworks, and industry‑specific technical assets. Advocate for customer needs and insights internally to influence product roadmap and prioritization. Represent Intercom and the SE function externally through executive meetings and strategic events. Foster strong relationships with C‑level stakeholders, translating AI product capabilities into tangible business impact. What skills do I need? 5+ years of pre‑sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role. Having 3+ years of experience leading technical pre‑sales teams, with a proven track record of hiring, mentoring, and managing high‑performing teams. Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day‑to‑day. Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues. Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive. A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth. Able to travel internationally on average once a month. Ability to flex working hours to partner with teams in US and APAC. Excellent communication and presentation skills. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the "Last Mile" gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing Solutions teams. As the Senior Product Enablement Manager (Solutions) , you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services). You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes. This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand how our products work and how to deliver them effectively. What will I be doing? Reporting to the GTM Enablement leadership, you will partner directly with R&D and Product Management to build and deliver a comprehensive technical enablement program. Technical Education Strategy & Curriculum Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services. Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides. Leading and facilitating technical training sessions, both live and on-demand, including "Train the Trainer" programs and new product release training. AI Fluency & Certification Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization. Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement. Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption. Cross-Functional Partnership (R&D Bridge) Serving as the primary liaison between R&D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content. Acting as the primary conduit for feedback from the Solutions teams back to R&D and Product, synthesizing field insights to help inform the product roadmap. What skills do I need? 5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization. A strong technical aptitude with the ability to bridge R&D and GTM, translating complex technical details into clear guidance for customer-facing teams. Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions. Deep understanding of the "Solutions" function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention. The ability to work cross-functionally and build trusted relationships with Product Managers, R&D, and GTM leadership. Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time. Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs. Experience at a high-growth SaaS company. Familiarity with AI technology and experience enabling teams on AI-driven products. Background in instructional design or technical writing. Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot). Experience working in a globally distributed team. We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
An innovative tech company based in Dublin seeks a Senior Product Enablement Manager to enhance technical education across its Solutions teams. The role requires over 5 years of experience in Sales Enablement or Technical Training in a SaaS environment, with a focus on developing scalable training strategies and materials. Candidates should demonstrate strong communication skills and an understanding of AI technology. This position offers a competitive salary, equity, and a hybrid work environment. Expect to contribute to a dynamic team dedicated to improving customer experiences. #J-18808-Ljbffr
A customer service technology firm in Dublin is seeking a Workplace Experience Lead to manage the daily office experience and drive employee engagement. The role involves overseeing workplace associates, planning events, and ensuring a welcoming environment. Ideal candidates will have over 3 years of relevant experience, strong leadership skills, and the ability to manage budgets. This position requires a consistent in-office presence and offers a competitive salary along with various employee benefits. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? As the Workplace Experience Lead, you’ll oversee the day‑to‑day experience within our Dublin office, managing our Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to. You’ll partner closely with stakeholders to ensure our spaces run smoothly, while leading the planning and execution of events, experiences, and projects that bring our culture to life. From office improvements, to large‑scale celebrations and onboarding experiences, you’ll be a key connector between people, place, and purpose. What will I be doing? Design and implement strategies that drive workplace efficiency and elevate the overall employee experience Deliver a best‑in‑class front‑of‑house experience, ensuring a welcoming, functional, and polished environment for all employees and guests Plan and execute local employee events that are engaging, on‑brand, and aligned with budget expectations Oversee daily food programs, including catering, snacks, and event‑related offerings, ensuring quality and consistency Serve as a cultural ambassador—leading internal activations, team‑building initiatives, and community‑driven events Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight Partner cross‑functionally to coordinate space planning, office moves, renovations, and facility repairs Manage and triage office‑related requests, ensuring timely resolution within defined SLAs Develop, implement, and uphold office policies, procedures, and operational processes This role requires a consistent 5‑day in‑office presence each week What skills do I need? Minimum of 3+ years of experience in Workplace Experience or a relevant role with a significant emphasis on creating and delivering elevated employee experiences Possess strong leadership skills with a proven ability to coach and develop a team Demonstrate exceptional budget management skills with a track record of building business cases and managing expenses effectively Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive Experience and comfort in working within a fast‑paced office environment Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Have you previously worked for Intercom? * Select... Current or most recent company? * LinkedIn Profile Website How did you hear about this job? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Do you have 7+ years experience working as a full stack software engineer? * Select... Please email me about future job openings * Select... Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need? 2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams Experience with Distributed systems What happens when I apply? First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers here . The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? * Select... Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? Do you have 7+ years experience working as a full stack software engineer? * Select... We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What\'s the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need? 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. But it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams Experience with distributed systems We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you\'re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
