Senior Data Scientist - Product Analytics Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You’ll partner with product teams to help them identify important questions and answer those questions with data You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business. You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research You’ll build and automate actionable models and dashboards You’ll craft data stories and share your findings and recommendations across R&D and the broader company You’ll drive and shape core RAD foundations and help us improve how the RAD org operates What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions Excellent SQL skills and experience of applying analytical and statistical approaches to problem solvings Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision Excellent communication skills (technical and non-technical) and a focus on driving impact Strong growth mindset and sense of ownership. Innate passion and curiosity Experience with a scientific computing language (such as R or Python) Experience with BI/Visualization tools like Tableau, Superset and Looker Experience with data modeling and ETL pipelines Experience working with product teams Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have a minimum of 3 years of Product or GTM analytics experience? * Select... Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Senior Data Scientist - Product Analytics Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You’ll partner with product teams to help them identify important questions and answer those questions with data You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business. You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research You’ll build and automate actionable models and dashboards You’ll craft data stories and share your findings and recommendations across R&D and the broader company You’ll drive and shape core RAD foundations and help us improve how the RAD org operates What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions Excellent SQL skills and experience of applying analytical and statistical approaches to problem solvings Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision Excellent communication skills (technical and non-technical) and a focus on driving impact Strong growth mindset and sense of ownership. Innate passion and curiosity Experience with a scientific computing language (such as R or Python) Experience with BI/Visualization tools like Tableau, Superset and Looker Experience with data modeling and ETL pipelines Experience working with product teams Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have a minimum of 3 years of Product or GTM analytics experience? * Select... Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers’ needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you! What will I be doing? Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom’s AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements. Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities. Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up. Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables. Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience. Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom. Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities. Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform. Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers. What skills do I need? 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer Bachelor's degree in a relevant field or equivalent practical experience. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and migration Strong technical proficiency and the ability to understand and configure software integrations. Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. Passion for delivering exceptional customer service and driving customer success. We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows, so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized, often AI-assisted, data solutions. Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects. We’re looking for a Senior Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives, who is passionate about providing solid foundations for providing high quality data to our consumers. What will I be doing? Evolve the Data Platform by designing and building the next generation of the stack. Develop, run and support our batch and real-time data pipelines using tools like Airflow, PlanetScale, Kinesis, Snowflake, Tableau, all in AWS. Collaborate with product managers, data engineers, analysts and data scientists to develop tooling and infrastructure to support their needs. Develop automation and tooling to support the creation and discovery of high quality analytics data in an environment where dozens of changes can be shipped daily. Implement systems to monitor our infrastructure, detect and surface data quality issues. Recent projects the team has delivered: Refactoring of our MySQL Ingestion pipeline for reduced latency and 10x scalability. Redshift -> Snowflake migration Unified Local Analytics Development Environment for Airflow and DBT Building our next generation company metrics framework, adding anomaly detection and alerting, and enabling easier discovery and consumption. About you You have 5+ years of full-time, professional work experience in the data space using Python and SQL. You have solid experience building and running data pipelines for large and complex datasets including handling dependencies. You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs. You have a solid understanding of data security practices and are passionate about privacy. You can demonstrate the significant impact that your work has had, both on the technology side as well as with the teams you’ve been part of. You have a great sense of what should be worked on next and know how to break big ambiguous problems into small workable chunks. You love helping people grow and recognise where your mentorship might be more valuable than your direct technical contributions on a project. You care about your craft In addition it would be a bonus if you have Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful. Experience or understanding of tools and technologies included in the modern data stack ( Snowflake , DBT ) Industry awareness of up-and-coming technologies and vendors. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? * What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same! What will I be doing? Creating and prioritizing strategic target account lists with Account Executives Generating new business pipeline for Account Executives through cold calling, email, social etc. Providing a great experience for Intercom’s prospective customers Maintaining an up-to-date knowledge of our product and its value to customers Demonstrating an ability to attract new customers Working with other functions to improve business processes Engaging in team development and mentoring What skills do I need? Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline. Competitive Landscape & Industry Knowledge is crucial. You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends. Prospecting skills (cold calling, email, social) You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn) Communication You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers Growth Mindset You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback. Results Oriented You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar. Bachelor's Degree preferred Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom , but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers. This position will be hybrid with the expectation to work from the office 2 days a week and work from home the remaining 3 days of the week. You are welcome to work from the office full-time if that is preferred. What will I be doing? Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then. Owning customer communications and issues from initial contact until resolution Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams What your first 6 months will look like: In your first 30 days you will: Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions Showcase successful and proactive communication about your training progress and needs/questions that arise In your first 60 days, you will: Continue to complete CS trainings and pass relevant assessments successfully and on schedule Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query Demonstrate ownership in the execution of your work Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda In your first 90 days, you will: Receive QA reviews and action feedback Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development Contribute outside of the inbox via sharing suggestions and ideas for how we can improve Successfully meet KPI targets and/or goals Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy What skills do I need? Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page! 1-2 years of technical support experience Understanding of REST API, SDKs & Webhooks Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.) Strong customer focus (excels at + enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) Strong problem solving skills (ability to think critically and learn on-the-fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on + action feedback Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Completion of technical coding bootcamps, programs, courses, etc. Previous experience working in a troubleshooting environment Understanding code syntax or use of specifically supported frameworks Experience configuring our supported iOS/Android Plugins (mobile SDKs) Familiarity with native mobile development We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is transforming customer service for nearly 30,000 global businesses. But we believe the same kind of AI transformation should power our internal engineering org too—helping every Intercom engineer do their best work, faster and with less friction. What’s the opportunity? We’re hiring an AI Platform Engineer for our Builder Tools - AI Enablement Team. This is a unique chance to help turn Intercom’s entire software engineering organization into an AI-first engineering org. You’ll work across our codebases, developer environments, and internal tooling to develop and enable widespread and effective AI tooling adoption. Our goal: eliminate toil, reduce drag, and boost productivity for every engineer at Intercom - making AI a trustworthy, everyday accelerant, not just a shiny add-on. This is not a “research” or “strategy” team . You’ll ship tangible solutions that work, prove value, and scale what helps. You’ll focus on developer enablement: operationalizing AI for real-world engineering effectiveness. What will I be doing? AI-Driven Automation: Build and evolve automation agents that handle routine, high-volume maintenance work (like stale feature flag cleanup, dead code removal, exception fixing) with human-in-the-loop review. Prioritize, prototype, and iterate on automation that truly saves engineers time. AI-First Developer Experience: Make AI-powered tools (IDEs, agents, automations) the default in our development environments - for everyone from engineers to PMs and designers. Ship fully-configured environments, automate setup, and gather feedback to continuously improve usability and trust. AI-Optimized Codebases: Help make our codebases more navigable and “AI-friendly” - from deep refactoring, restructuring and documenting code to implementing standards that boost agent accuracy and code suggestion quality. Work directly with repo owners to trial improvements, audit for high-friction patterns, and feed domain context into tools. Engineering Enablement & Culture Shift: Drive a continuous feedback and learning loop: track adoption and impact of AI tooling, amplify best practices, and help foster a culture where AI is used confidently and effectively. Partner with engineering leaders and internal “AI champions” to support teams and celebrate wins. Empower AI Engineering: Focus on reducing friction and building confidence in AI adoption - never pushing tools for their own sake. You’ll help engineers want to use AI because it works and saves them time. What skills do I need? Proven engineering track record: Multiple years building, supporting, or enabling high-performing engineering teams, ideally in a SaaS or platform context. Experience introducing new tools or workflows that actually got adopted and made a difference. AI toolchain familiarity: Hands-on experience with (or deep curiosity about) modern AI-powered developer tools - AI code assistants, agents, prompt engineering, or similar. Developer experience focus: You care about dev velocity, automation, and removing friction. You’ve built, shipped, or managed things like code quality tools, CI/CD, dev environment automation, or internal documentation. Enabler and communicator: You’ve enabled others - engineering or non-engineering contributors - to be more effective. You enjoy mentoring, sharing best practices, and building bridges across teams. You can articulate technical challenges and solutions, and you listen before acting. Bias to action, pragmatic: You move fast, iterate, unblock yourself, and aren’t afraid to buy over build, or sunset what isn’t working. You care about outcomes , not just outputs. What will success look like? AI tools installed and trusted by default for all engineers and non-engineers. Local dev experience supports rapid onboarding and cross-functional collaboration. Tangible reduction in engineering toil and repetitive work Clear, widely-adopted standards for “AI-friendly” codebases. Culture of AI adoption: confident usage, continuous learning, and shared best practices across teams. You’ll be at the heart of Intercom’s shift to AI-first engineering - giving engineers superpowers, shipping solutions that get real traction, and building a foundation for world-class developer productivity. You'll work alongside kind, driven colleagues, and have the autonomy to make a company-wide impact. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Senior Manager, Product Marketing - Product Storyteller Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Role Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization —focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions. You’ll oversee the strategy, execution, and continuous optimization of our product storytelling on the web , managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you. What You’ll Do Own and drive the product story across Intercom’s website , ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition. Oversee and lead a team of two , providing strategic direction, mentorship, and execution support. Develop and implement a scalable web content strategy , optimizing for engagement, conversions, and revenue impact. Define messaging for new features and updates , ensuring they’re effectively positioned on the website. Partner closely with product marketing, growth, design, and engineering to evolve the site’s user experience and conversion flows. Use data and experimentation to refine messaging and page performance , balancing creative storytelling with measurable impact. Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space. Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints. What We’re Looking For 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS . Outstanding writer & storyteller. This is a non-negotiable. Proven leadership experience , with a track record of managing and growing a team . Deep expertise in web strategy, content, and conversion optimization , with a focus on product storytelling. A strong understanding of AI and customer service technologies (or the ability to learn quickly). Exceptional storytelling & communication skills —you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives. A data-driven mindset , with experience using analytics, A/B testing, and CRO tools to refine web content performance. Experience leading cross-functional projects , partnering with growth, design, and product teams to create seamless web experiences. The ability to balance strategic thinking with hands-on execution , ensuring our website remains a high-performing growth channel. Extraordinarily high attention to detail to uphold Intercom’s extremely high standards in execution and creativity. An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role. Proven track record of partnering with product, web, design teams to contribute to product and web strategy. Comfortable collaborating with executives, often under pressure. Thrive in a fast-paced, fluid environment. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... Do you have 7+ years in web strategy, content, and conversion optimization, with a focus on product storytelling. * Select... How many direct reports are you currently managing? * #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Technical Support team is responsible for educating and supporting our customers on a global level. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom , but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers. This position will be hybrid with the expectation to work from the office 2 days a week and work from home the remaining 3 days of the week. You are welcome to work from the office full-time if that is preferred. What will I be doing? Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then. Owning customer communications and issues from initial contact until resolution. Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of. Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. What your first 6 months will look like : In your first 30 days you will: Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions Showcase successful and proactive communication about your training progress and needs/questions that arise In your first 60 days, you will: Continue to complete CS trainings and pass relevant assessments successfully and on schedule Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query Demonstrate ownership in the execution of your work Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda In your first 90 days, you will: Receive QA reviews and action feedback Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development Contribute outside of the inbox via sharing suggestions and ideas for how we can improve Successfully meet KPI targets and/or goals Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy What skills do I need? Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page! Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Guru, Asana, etc.) Strong customer focus (excels at + enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) Strong problem solving skills (ability to think critically and learn on-the-fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on + action feedback Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Previous experience working in a troubleshooting environment 1-2 years of technical support experience We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers,to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin.As a Technical Sourcer, you’ll play a critical role in fuelling Intercom’s innovation by identifying and engaging top-tier technical talent across Product Engineering, AI, Machine Learning, and Research. You’ll be a strategic partner to our Engineering and TA teams—bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest-growing AI companies in the world, we want to hear from you What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods—including GitHub, GoogleScholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team—bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long-term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments. Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery—you don’t wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open-source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills—you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious—you’re eager to learn, share, and contribute to a team-oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a high-growth company. Comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy to support work-life balance. Generous parental leave (paid maternity leave + 6 weeks paternity leave). Cycle-to-Work Scheme and secure bike storage. MacBooks and top-tier equipment to help you do your best work. Delicious breakfast and lunch served daily in our Dublin office, plus a fully stocked kitchen. Ready to grow your career? If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you have 3+ years experience as a Technical Sourcer? Select... Do you have a proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML?Please list some of the roles you've sourced for. #J-18808-Ljbffr
