Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer‑service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transforms their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. What will I be doing? Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology to make high‑quality decisions and build a compelling roadmap. Work side‑by‑side with a world‑class AI team to explore new ideas, assess feasibility, evaluate trade‑offs, and turn advanced AI capabilities into high‑value product experiences. Ship ambitious, high‑quality AI product, taking concepts from early exploration through to production launches, running fast experiments, defining success metrics, evaluating performance, and iterating until the experiences are both effective and delightful. Collaborate across the company, working closely with core product org and partnering with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum, bringing teams together, communicating decisions clearly, creating alignment, and consistently pushing toward impactful outcomes. What skills do I need? Strong AI and technical fluency: built or worked deeply with AI/ML products, ideally including generative AI, and can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade‑offs with technical partners. Excellent product judgment: balance customer needs, business goals, and technical realities, push for ambitious ideas when appropriate, and iterate quickly. Sharp problem framing and customer insight: independently understand and articulate complex problems using research, data, and direct customer conversations. Ability to build world‑class product: collaborate with engineering and design to ship high‑quality software, test, measure, and iterate on AI systems and user‑facing AI features, and care deeply about safety, reliability, and customer value. Strong communication and leadership: influence widely, bring structure to ambiguity, create momentum, and keep partners aligned and engaged. Why you'll love it here You’ll work with an experienced AI team that has been shipping AI long before it was mainstream. You’ll have real autonomy, impact, and responsibility. You’ll help build the next generation of customer service through the power of AI. You’ll help shape the future of AI PM craft at Intercom. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, and 6 weeks paternity leave for fathers. Cycle‑to‑Work Scheme with secure bike storage. MacBooks are our standard; we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is not to advocate on behalf of the company or employees on any social or political topics in internal or external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, colour, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A customer service tech company in Dublin is seeking a product manager to lead their AI initiatives. You'll own a significant area of the AI platform, collaborate closely with a renowned AI team, and drive the strategy and vision. The ideal candidate has strong AI fluency, excellent product judgment, and outstanding communication skills. This role offers a competitive salary and a hybrid work model with a focus on fostering an inclusive culture. #J-18808-Ljbffr
A leading AI customer service firm in Dublin is looking for an experienced Enterprise Account Executive to focus on selling their innovative AI solution, Fin. The ideal candidate will have over 8 years' experience and a proven record of driving sales in the SaaS space. You will lead the sales process, help clients adopt AI technology, and collaborate across teams to enhance offerings. This role includes competitive compensation, equity, and flexible work arrangements. #J-18808-Ljbffr
About Intercom Intercom is an AI‑customer‑service company dedicated to helping businesses provide exceptional customer experiences. Our AI agent Fin is the most advanced customer‑service AI on the market, enabling always‑on, impeccable support and transforming how enterprises scale their customer assistance. Fin can be combined with our Helpdesk into the Intercom Customer Service Suite, offering AI‑enhanced support for complex, high‑touch queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets the new standard in customer service. We push boundaries, build with speed, and consistently deliver incredible value to our customers. Opportunity As an Enterprise Account Executive focused on selling Fin, you will play a pivotal role in revolutionizing how enterprises scale customer support. You will drive the growth of our transformative AI solution in the up‑market segment, acting as a key partner to businesses as they reimagine their support strategies. Responsibilities Champion AI transformation: Drive adoption of Fin, helping enterprise clients unlock AI‑powered automation and scale. Full‑cycle sales ownership: Manage the entire sales process—from prospecting to close—with a consultative, tailored approach. Customer advocate: Collaborate with Product, Marketing, and other teams to refine and enhance the AI‑agent offering. Tailored AI demonstrations: Create and deliver customized demos that showcase Fin’s unique value. Revenue focus: Provide timely forecasts and maintain clear visibility into the sales pipeline and performance. Team growth: Mentor peers, share best practices, and lead innovative projects to elevate the sales team. Qualifications 8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients. Hunter mentality: Proven track record of outbounding and creating the majority of your pipeline and revenue. AI expertise: Familiarity with AI‑powered solutions, customer engagement tools, or support automation products is a strong advantage. Quota achiever: Consistently meeting and exceeding sales targets. Strategic communicator: Exceptional written and verbal communication skills, with the ability to articulate complex AI solutions clearly. Solution‑focused: Thrives in a fast‑paced, dynamic environment, managing opportunities across diverse industries. Customer‑centric mindset: Builds trust and creates value in competitive sales landscapes. Growth‑oriented: Demonstrates intellectual curiosity, ambition, and a commitment to personal and team development. Benefits Competitive salary and equity in a fast‑growing start‑up. Weekly served lunch plus a fully stocked kitchen with snack options. Regular compensation reviews and performance‑based rewards. Pension scheme with a 4% match. Life assurance and comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave and 6 weeks of paternity leave for fathers. Cycle‑to‑Work Scheme including secure bike storage. Standard MacBooks, with Windows options where required. Policies Intercom embraces a hybrid working model, requiring employees to be in the office at least three days per week. We foster a radically open and inclusive culture, avoiding divisive topics to maintain a safe, cohesive environment. Employees may express personal opinions on social platforms during personal time, but we do not discuss social or political issues in official communications. Intercom is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, or any other legally protected category. To apply, join our Talent Community for updates on similar opportunities. #J-18808-Ljbffr
A technology company in Dublin is seeking an experienced ML Manager to lead a high-performing team of ML scientists. You will manage, mentor, and coach your team, while collaborating with various departments to enhance product impact. The ideal candidate has a solid background in machine learning and previous leadership experience. This role offers a competitive salary and flexible working arrangements. #J-18808-Ljbffr
A leading AI Customer Service firm in Dublin seeks a Commercial Sales Manager to lead a team focusing on new business revenue growth in the EMEA region. The successful candidate will define strategies, manage a high-performing team, and play a key role in shaping the future of AI-driven customer service. Candidates need at least 6 years in technology sales and strong leadership skills, with a competitive salary and equity options offered. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in‑house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent. As a Senior AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting‑edge product development, and real customer problems, helping us build world‑class AI products that deliver meaningful business impact. This is a high‑ownership role for a technical, customer‑obsessed PM who thrives in fast‑moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high‑quality decisions and build a compelling roadmap. Work side‑by‑side with a world‑class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade‑offs, and turn advanced AI capabilities into high‑value product experiences. Ship ambitious, high‑quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade‑offs with technical partners. You’re comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world‑class product. You collaborate deeply with engineering and design to ship high‑quality software. You know how to test, measure, and iterate on AI systems and user‑facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You’ll work with an experienced AI team that has been shipping AI long before it was mainstream. You’ll have real autonomy, real impact, and real responsibility. You’ll help build the next generation of customer service through the power of AI. You’ll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom’s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Intercom are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR). What will I be doing? Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products Enabling your team to achieve high levels of productivity, performance and reliability Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.) What skills might I need? Experience leading, developing and supporting ML teams that deliver impact quickly A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field Excellent applied ML and coding skills The ability to thrive in an ambiguous environment with a high degree of autonomy Strong communication skills, both within technical teams and across disciplines MSc or PhD in an ML-related field, or similar knowledge Track record shipping ML user-facing products Experience in a research environment Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering Deep knowledge of software engineering practices Experience in recruiting ML scientists in a capacity similar to a hiring manager Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A leading AI Customer Service company in Dublin is seeking a passionate Web Product Manager to lead the web direction of Intercom's digital presence. You will guide a team of PMs to optimize intercom.com and fin.ai, focusing on performance and innovation. Ideal candidates are detail-oriented leaders with strong web performance skills and a knack for translating strategy into impactful pages. This role offers competitive pay, equity, and a hybrid working policy. #J-18808-Ljbffr
A leading AI Customer Service company in Dublin seeks an Enterprise Account Executive to drive AI adoption among enterprise clients. The role focuses on promoting Fin, their advanced AI agent, and managing sales cycles from prospecting to closure. Ideal candidates will have 8+ years of experience in SaaS sales, a proven outbound success record, and strong communication skills. The company offers competitive salary, benefits, and a hybrid working environment. #J-18808-Ljbffr
