Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for an experienced, driven and energetic Senior Accounts Payable Specialist to join our Accounting team in Dublin. In this role you, along with a US-based equivalent, will be responsible for invoice processing for Intercom entities worldwide. You will also be responsible for reviewing T&E submissions, preparation of weekly payment runs, and assisting with month end close activities. We are looking for someone with a demonstrated record using various accounting software and tools in a multi-currency multi-entity environment. By nature, you are a problem solver. You should be able to work independently and in a team environment and have a broad understanding of the AP process overall. What will I be doing? Continuous process improvement. Collaborate with the Financial Systems team to increase processes automation by employing AI and other tools in your day-to-day work. Processing invoices using our P2P system Zip (via NetSuite ERP) by matching to PO’s, applying proper GL coding and assigning the approvers based on contracts and billing history. Resolving internal & external Zip related issues to ensure timely payment per Intercom’s payment terms. Assist with cash forecasting for bank account funding. Run weekly payment runs in Zip for Director’s approval. Run bank portal payment transfers as required (customer refunds, funding etc). Audit employee out-of-pocket & corporate card expense reports via Expensify ensuring adherence to Intercom’s T&E policy. Assist with payroll Expensify reporting relating to out-of-pocket expenses & small benefits. Assist with employee queries related to Intercom’s travel booking platform Navan. Application, distribution & maintenance of company credit cards. Assist in preparation of month-end accruals for the GL Team to review and post. Prepare AP to Balance Sheet reconciliations, as part of month end close process, for review by AP Manager. Assist with monthly & quarterly AP flux analysis. Assist GL team with ERP/Expensify/Navan queries & reconciliation. Approach all activities with a ‘continuous improvement’ mindset utilizing automation & AI where possible. Be familiar with SOX and GAAP guidelines, in addition to local (US/IE/UK/AU) taxation requirements, and approach all processes and policies with those guidelines in mind. What skills do I need? 1+ years of accounting experience. 3+ years of accounts payable experience. Experience in a multi-entity global company (particularly in the tech industry) is required. Expertise with NetSuite Accounts Payable module, Zip Procure to Pay system, Expensify & Navan is a +. Expertise with automation (ideally via AI) is a +. Strong Excel/Google Sheet knowledge required. We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables always-on, impeccable customer service and a transformed customer experience. Fin can be paired with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service by pushing boundaries, building with speed and intensity, and delivering value to our customers. What’s the opportunity? The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows. AI has unlocked a new generation of internal tools for our GTM teams, evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs — enabling Sales and Success to focus on high-value conversations. The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact from prototype to production. This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact. Responsibilities Design, evaluate, and ship AI-powered internal tools for GTM use cases — including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups. Work end-to-end : Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends. Prototype fast, ship to learn : Rapidly build with users, then productionize quickly to iterate and deliver impact. Instrument for adoption and outcomes : Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion). Evangelize and enable : Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams. Qualifications Proven track record of applied data science with measurable GTM impact — shipped models or tools that moved metrics like conversion, cycle time, or retention. LLM/ML application experience — familiarity with RAG, prompt and tool design, vector search, evals, and leveraging AI for development. Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems. Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows. Strong communication and empathy — ability to translate complex data concepts for non-technical stakeholders. Collaborative product mindset — comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables. Experience with BI/Visualization tools like Tableau, Superset and Looker. Experience with data modeling and ETL pipelines. Experience working with product teams. Experience leveraging AI tools to boost efficiency and creativity across the data science workflow — from ideation and coding to analysis and communication. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus snacks and a fully stocked kitchen Comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays Paid maternity leave, plus 6 weeks paternity leave for fathers MacBooks are standard; accommodation for equipment to get the job done Working arrangement #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate effectively, and maintain a great culture while providing flexibility to work from home. Employees are expected to be in the office at least three days per week. Equal Opportunity Intercom has a radically open and accepting culture and is committed to Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected characteristic under federal, state, or local law. Stay connected Interested in building your career at Intercom? Get future opportunities sent straight to your email. Note For US locations: a "Metro" selection means you live within 75 miles (straight-line) of the metropolitan city center. Application eligibility Selected items and questions related to visa/work eligibility and prior experience have been removed from this refined description to focus on job content and requirements. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What Will I Be Doing? Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases Make your mark immediately; ship changes to production in your first week, and roll out a significant release just after. At Intercom, we average 80 deployments each weekday Be proud of what you work on, obsess about the quality of the work you produce Have regular opportunity and support for career growth. Public speaking, blogging, open source contributions and community participation is something we strongly encourage What skills do I need? You need to have deep knowledge of at least one programming language but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You’re at the start of your engineering career having recently completed, or are in the process of completing a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related fields Familiar with standard software engineering methodology, e.g. unit testing, object‑oriented design, data structures, code reviews, design documentation Ideally, you’ve built something other people have used and loved the satisfaction that comes with knowing that people are using something you’ve created Demonstrate an exceptional ability to decompose problems and devise effective solutions You need to have a permanent work permit for Ireland or the UK What happens when I apply? Step 1: Apply so we can review your CV Step 2: We will send you a HackerRank test to complete within a specific timeframe Step 3: Our recruitment team will give you a call to answer any questions you have and confirm some details Step 4: This will involve 2 technical interviews with our engineers followed by a values based behavioural interview. You can find more details on the questions and how we evaluate answers here Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us. #J-18808-Ljbffr
Account Manager, Commercial (French Speaking) Join to apply for the Account Manager, Commercial (French Speaking) role at Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? You’ll own and act as the main point of contact for a book of business. Your goal will be to drive net growth within that book. You’ll hunt and work expansion opportunities within that book. You’ll run a proactive and effective renewal process. You’ll articulate Intercom’s value using the Command of the Message framework. You’ll forecast and plan pacing throughout each month and quarter. You’ll partner with a CSM and SE to ensure the long‑term success of your book. You’ll partner with R&D and Marketing to ensure the voice of your customers is heard. What skills do I need? 2‑3 years experience in a B2B closing role. 2+ years of SaaS experience. Excellent written and verbal communication. Ability to discover pain and articulate potential solutions. Ability to accurately qualify opportunities. Ability to do light demos and/or experience working closely with Sales Engineer/CSM. Capable of building compelling presentations for customers (QBRs, pricing proposals, etc.). Experience forecasting on a monthly or quarterly basis. Bonus skills & attributes Experience working in B2B SaaS. Experience working renewals. Experience using the Command of the Message framework. Experience using MEDDPICC as a qualification framework. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Relationship Manager, MidMarket - German Speaking Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Mid‑Market Relationship Manager (Account Manager), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world‑class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long‑term partnership and success. Execute a Strategic Sales Process: Employ a structured, data‑driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry‑specific advice throughout the sales and account life‑cycle. Lead Cross‑Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long‑term value. Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long‑term partner. What skills do I need? Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. Consultative and Strategic Acumen: Strong business acumen with experience in value‑based selling, ROI articulation, and effective negotiation. Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non‑technical buyers. Cross‑Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Exceptional written and verbal communicator. Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self‑improvement. Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. Additional European languages are an advantage. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Relationship Manager, MidMarket - French Speaking Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Mid-Market Relationship Manager (Account Manager), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Exceptional written and verbal communicator. Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. Additional European languages are an advantage. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What\'s the opportunity? The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth. Join Intercom as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service. What will I be doing? Build and lead a team of EMEA SB account executives Lead, coach and develop sales professionals ensuring excellence in standards. Responsible for new business revenue within our EMEA commercial segment. Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue. Manage planning and team organisational structure and operating cadence (QBRs / large deal reviews and weekly forecasting). Drive accuracy and accountability forecasting revenue within +-9% Partner with EMEA leadership on company-wide events and initiatives. What skills do I need? 6+ years of experience in technology sales, with 2+ years leading high performing account management teams. 4+ years of closing experience in IC capacity 2+ years of first line management experience. Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR. Program management experience, proven ability to contribute to strategic programs that add shareholder value. Proven track record of building and scaling revenue across EMEA. Strong operational mindset skilled at building scalable processes and driving efficiency Executive presence and communication skills suitable for engaging with C-level customers & internal executives Familiarity with Command of the Message and MEDDPICC (or similar) Passion for AI and its transformative potential in customer service Experience in a verticalized sales GTM’s and outcome based pricing (preferable) Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Relationship Manager, MidMarket - French Speaking Join the team to help our customers create incredible customer experiences at Intercom. What will I be doing? Drive pipeline and revenue: independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. Secure customer renewals: proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. Execute a strategic sales process: employ a structured, data‑driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. Act as a consultative partner: utilize strategic selling skills such as value selling and ROI analysis to solve customer problems. Lead cross‑functional account teams: align and organize internal resources—Solution Engineers, CSMs, Product, Marketing—to ensure complex deals are successfully closed. Master product and AI fluency: develop a deep understanding of Intercom’s product suite and articulate how our solution connects to customer KPIs and long‑term value. Strengthen customer relationships: build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities. What skills do I need? Proven sales experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Business development mindset: demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. Consultative and strategic acumen: strong business acumen with experience in value‑based selling, ROI articulation, and effective negotiation. Technical and AI curiosity: a commitment to learning about AI and technical concepts and ability to translate complex features into clear business outcomes. Cross‑functional influence: the ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. Exceptional communication: clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Growth mindset: coachability, intellectual curiosity, and a continuous drive for learning and self‑improvement. Bonus Skills & Attributes Practical experience in value selling, command of the message, and/or MEDDPICC. Additional European languages. Benefits Competitive salary and equity in a fast‑growing startup. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. Cycle‑to‑Work Scheme with secure bike storage. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to equal employment opportunity. Discrimination on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other protected basis under federal, state, or local law is prohibited. #J-18808-Ljbffr
What’s the opportunity? You’ll have an exciting opportunity to influence the trajectory of Intercom's overall business, partner with our Sales, Legal, GTM, and Finance teams, and take on an operating role with an exciting and fast growing company that aims to fundamentally change the way companies interact with their customers. As a Deal Desk manager, you will be responsible for overseeing the quote-to-order process and ensuring the smooth execution of some of our largest and most strategic opportunities. You will act as a key stakeholder to Sales, Legal, Finance, Accounting, and Business Systems, managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times. We’re looking for a proactive, independent thinker, with sound business acumen and excellent communication and collaboration skills. You are able to work in a structured manner to thrive in ambiguity and are not afraid to roll up your sleeves to dive into business challenges and create solutions to problems that have never been tackled before. This is a new position on the Deal Desk team and you will be responsible for assisting the development and implementation of best practices across the organization. What will I be doing? Support our Global Sales teams by providing deal desk guidance within the Sales Operations team and improving our day-to-day processes and systems Fostering best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these Drive process and systems requirements (including CPQ) to implement best-in-class quote-to-order process; provide assistance in closing/managing deals in the systems Lead evaluation and review of all contracts for completeness, accuracy, and adherence to our policies Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable timeframes Work independently on projects, and apply judgment in resolving issues or in making recommendations Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, and other key teams across the company Assisting on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc. What skills do I need? 4+ years experience in Deal Desk or in a related function within SaaS or AI. Experience in dealing with complex, cross-functional deal/contract management across Sales, Finance, Product and Legal Understanding of quote-to-order process, knowledge of Salesforce CPQ is a plus Strong structured problem solving skills along with ability to demonstrate practical judgment in complex situations Able to work with a high degree of autonomy, and prioritize different requests Strong communication skills, including experience effectively communicating with senior management Willing to work in a highly demanding and results-oriented team environment Proficiency in Microsoft Excel and working knowledge of Salesforce Background working in high-growth, performance-focused environments Knowledge of software revenue recognition principles would be an advantage AI fluency and passion for applying emerging technology in the day to day We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Intercom is a company that maintains a hybrid in-office model and may require in-person presence as part of the role. We encourage applicants to discuss location and sponsorship needs during the application process. #J-18808-Ljbffr
Relationship Manager, MidMarket - German Speaking Join Intercom as a Relationship Manager, MidMarket – German Speaking. Intercom is an AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity As a Mid-Market Relationship Manager (Account Manager), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. Responsibilities Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. Qualifications Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation. Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences. Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self‑improvement. Bonus Skills & Attributes Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. Additional European languages are an advantage. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. #J-18808-Ljbffr
