Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re hiring a Senior Engineering Manager (or high‑potential EM2) for the Core Platform team in the AI Group . The AI Platform team builds and operates the foundational infrastructure that powers Intercom’s AI products, including developer tooling, inference infrastructure, and reliability systems. The team ensures that engineers and scientists can rapidly & safely build our flagship AI product Fin, while also ensuring it remains stable and performant in production. This is a hands‑on EM role — you’ll lead a senior‑heavy team of 4–6 engineers while remaining hands‑on in the codebase . We believe that an EM who occasionally works alongside ICs writing code, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player‑coach” setup — it’s a deeply technical leadership role where coding and architecture work are core to the job. This is a fantastic opportunity for an experienced engineering manager without prior AI experience to step directly into the world of AI systems. You’ll learn what it takes to run AI‑powered production systems, and shape the platform that enables fast, safe, and reliable iteration on cutting‑edge AI products. Learn more about Intercom’s engineering culture at intercom.engineering, and more about Fin at fin.ai. What will I be doing? As a Hands‑on Leader, You Will Lead a high‑performing team building the platform and infrastructure that power Intercom’s AI capabilities. Contribute directly to production code, staying close to the work and building knowledge & context through first‑hand experience. Support teams of ML Scientists and Engineers building AI powered capabilities. Plan, prioritize, and deliver high‑impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation. Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon. Empower the engineers on the team to act with agency and maximize their impact. Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow. What skills do I need? Must‑haves Experience leading engineering teams, ideally across infrastructure or platform domains. Recent hands‑on coding experience — you’ve shipped production code in the last couple of years. Strong technical judgment and the ability to coach senior engineers through complex architectural trade‑offs. Adaptable leadership style suited to a group that will grow quickly, and change shape over time. Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production. Nice to haves Previous experience in hands‑on EM/IC role. You’ve alternated between EM and IC roles during your career. Previous experience building AI powered products or platforms. Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading customer service technology company in Dublin is seeking a Technology Partners Enablement Manager to oversee the enablement strategy for its partner ecosystem. This role involves developing training materials for over 400 app store partners, managing program success metrics, and collaborating with product teams. Candidates must have 5+ years of experience in partner or technical enablement, preferably within a tech ecosystem. The position promotes a hybrid working model and values diversity. #J-18808-Ljbffr
A customer service technology company in Dublin is seeking a Senior Engineering Manager for their Core Platform team within the AI Group. This role involves leading a team of engineers while remaining hands-on with the code. Ideal candidates will have recent coding experience, strong judgments in technical matters, and adaptability in leadership. This position offers competitive compensation, equity, and a hybrid working policy with an open culture that values diversity. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom's Technology Partner Ecosystem is vast and growing, with over 400 apps in our app store and high-impact integrations with platforms like Fullstory and Shopify. We are seeking a Technology Partners Enablement Manager to own the enablement strategy for this critical ecosystem, focusing on ensuring our partners can effectively build, market, and sell around our mutual integrations. This role is a unique blend of scaled content management for the broad app store and high-touch support for strategic integration partners, with direct accountability for the revenue generated by this ecosystem. What will I be doing? Develop and manage the technical and sales enablement curriculum specifically for Technology and App Store partners, ensuring they understand the value and mechanics of Intercom's APIs and integration points. Own the enablement readiness plan for all strategic product launches and new integration rollouts, guaranteeing that Technology Partners are fully prepared at the moment of general availability. Manage a two-pronged enablement approach: scalable training for 400+ App Store partners (via LMS) and high-touch, bespoke deep dives for strategic integration partners (Fullstory, Shopify, etc.). Collaborate closely with the Product and Engineering teams to translate complex technical updates into clear, actionable enablement assets for the partner community. Maintain direct accountability for the program's success metric: Revenue generated from integrations (e.g., through co‑marketing campaigns and partner‑led sales). Ensure all enablement materials are hosted and easily accessible via the Partner Enablement Hub and LMS, working with the Scaled Partner Enablement Manager to maintain content standards. Report to the Senior Director of Enablement, acting as the GTM representative for the Technology Partner function. What skills do I need? 5+ years of experience in Partner Enablement, Technical Enablement, or Product Marketing, with direct experience supporting a Technology or App Ecosystem. Mandatory experience leading enablement or readiness efforts for product launches and new app integration partnerships. A solid understanding of API usage, platform integration concepts, and how to communicate technical value propositions to a business audience. Demonstrated ability to manage programs with both scaled (many partners) and high-touch (few strategic partners) elements simultaneously. Experience tracking and reporting on revenue-based KPIs related to the Technology Partner channel. Familiarity with the required tooling, including an LMS (e.g., Docebo), CRM (Salesforce), and content platforms (Highspot). Benefits A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers. Opportunities for professional development and growth. A culture that fosters curiosity, customer obsession, and technical excellence. Competitive salary and meaningful equity. Comprehensive medical, dental, and vision coverage. Regular compensation reviews—great work is rewarded! Flexible paid time off policy. Paid Parental Leave Program. In‑office bicycle storage. Fun events for Intercomrades, friends, and family! Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Senior Manager, Account Executives (MM/KAs) Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Join Intercom as a mid‑market sales manager and play a pivotal role in shaping the future of AI‑driven customer service. In this high‑impact, first‑line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry‑leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service. What will I be doing? The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building and running a high‑performing team. Goals are focused on accelerating logo and revenue growth. Build and lead a team of EMEA Mid‑Market Account Executives. Lead, coach, and develop sales professionals, ensuring excellence in standards. Own new business revenue within our EMEA commercial segment. Define and execute the new business strategy, developing playbooks and territory plans that drive growth. Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting). Drive forecasting accuracy and accountability within ±9%. Partner with EMEA leadership on company‑wide events and initiatives. What skills do I need? 8+ years of experience in technology sales. 4+ years of closing experience in an individual‑contributor capacity. 4+ years of first‑line management experience. Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR. Program‑management experience with a proven ability to lead strategic initiatives that deliver shareholder value. Demonstrated success in building and scaling revenue across EMEA. Strong operational mindset, skilled at building scalable processes and driving efficiency. Executive presence and communication skills suited for engaging C‑level customers and internal executives. Familiarity with Command of the Message and MEDDPICC (or similar frameworks). Passion for AI and its transformative potential in customer service. Experience in verticalised GTMs and outcome‑based pricing (preferred). Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Work Model Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Culture We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Customer Success Manager, High Touch - French Speaking Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long‑term growth. As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You’ll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You’ll work with a variety of customer profiles including C‑Level contacts, executives, CX and Support leaders, and multi‑layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high‑value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer‑facing customer success, account management or strategic consulting organization. SaaS or Consumption‑based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self‑motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading AI customer service company is looking for a Customer Success Manager in Dublin, Ireland, who will engage with customers to maximize their investment in the company's solutions. The ideal candidate will have over 5 years of experience in customer success and account management, and fluency in French is essential. This role offers a competitive salary, equity options, and a hybrid work environment where employees are expected to work in the office at least three days per week. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's The Opportunity? Are you ready to jumpstart your career by working with us on pioneering projects that redefine customer service? We’re looking for fresh talent to help us build the next generation of AI‑first customer service. Working at Intercom you’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform. You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. There is no separate siloed graduate program, all engineers at Intercom are creative product and technical contributors. You’ll be supported to work alongside other engineers on your team to build product our customers will love. Our most effective people work across design and implementation, making the right technology decisions to build the best product. We use a range of technologies such as Rails, React, Elasticsearch, Go as well as iOS and Android. All of our work is done on top of AWS which will enable you to move faster on solving problems for our customers. What Will I Be Doing? You will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases Make your mark immediately; ship changes to production in your first week, and roll out a significant release just after. At Intercom, we average 80 deployments each weekday Be proud of what you work on, obsess about the quality of the work you produce Have regular opportunity and support for career growth. Public speaking, blogging, open source contributions and community participation is something we strongly encourage What skills do I need? You need to have deep knowledge of at least one programming language but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You’re at the start of your engineering career having recently completed, or are in the process of completing a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related fields Familiar with standard software engineering methodology, e.g. unit testing, object‑oriented design, data structures, code reviews, design documentation Ideally, you’ve built something other people have used and loved the satisfaction that comes with knowing that people are using something you’ve created Demonstrate an exceptional ability to decompose problems and devise effective solutions You need to have a permanent work permit for Ireland or the UK What happens when I apply? Step 1: Apply so we can review your CV Step 2: We will send you a HackerRank test to complete within a specific timeframe Step 3: Our recruitment team will give you a call to answer any questions you have and confirm some details Step 4: This will involve 2 technical interviews with our engineers followed by a values based behavioural interview. You can find more details on the questions and how we evaluate answers here Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Principal Product Marketing Manager – Intercom Join to apply for the Principal Product Marketing Manager role at Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands‑on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works. Responsibilities Lead positioning and messaging for major product areas, from first principles through market‑ready narratives Partner daily with Product and Engineering to translate complex AI technology into simple stories customers understand Build crisp, high‑impact enablement that sales actually uses: pitch decks, demos, battlecards, talk tracks Be deeply customer obsessed. Listen to calls, study patterns, and turn raw customer signals into clear insights that shape what we say Create high‑quality PMM assets yourself: pages, scripts, briefs, internal narratives, videos Drive cross‑functional alignment on what we’re saying, why, and how it shows up everywhere Lead launches and go‑to‑market moments, working with full‑stack marketers, content, and DG teams Raise the bar on PMM craft by modeling strong writing, clarity, taste, and technical understanding Qualifications Deep experience in B2B product marketing and a track record of shaping how complex products are understood in the market Ability to research patterns, synthesize insights, and frame a narrative that cuts through noise Great writing and communication skills Comfort working directly with execs and product leaders Strong judgment and the ability to work independently on large, high‑stakes initiatives A genuine interest in AI technology and a willingness to get‑on with the product Taste. You know what good looks like and you can explain why Experience Required Proven experience owning major PMM work end to end for complex products Already working in the “new way” of marketing: fast, creative, non‑cookie‑cutter Background in fast‑growing startups or high‑velocity environments Attributes we’re looking for Ambitious & Competitive – You want a very successful career, think big, set a high bar, and always go the extra mile. Confident & Decisive – Back yourself and your team, take risks, and optimize for progress over consensus. Curious & Intellectually Engaged – Always learn, read, experiment, and ask why. Delivers Great Work & Works Hard – Reliable shipping, daily impact, and a relentless drive. Technical & Internet‑Native – Comfortable with technology, products, and digital culture. Tasteful & Creative – Inspired by design, art, and culture to create resonant ideas. Impatient & Change‑Oriented – Thrive in ambiguity, fix root causes, and lead transformation quickly. Skills We’re Looking For Communication (Especially Writing) – Clear briefs, memos, and updates that drive alignment. Creativity – New ideas and ways of doing things. Critical Thinking – Reason from first principles, challenge assumptions. Research – Understand customers, stakeholders, and internal needs. Collaboration – Build trust quickly and make others more effective. Relationship Building – Connect across functions, customers, and partners. Analysis – Measure impact, use data to decide and iterate. Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews – we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, and comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, and 6 weeks paternity leave for fathers Cycle‑to‑Work Scheme with secure bike storage MacBooks are our standard, but we’re happy to provide whatever equipment helps you get your job done Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is not to advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on personal social platforms during personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Location Dublin, County Dublin, Ireland #J-18808-Ljbffr
A dynamic technology company in Dublin is seeking a Principal Product Marketing Manager to lead product positioning and messaging. The ideal candidate will have deep B2B product marketing experience and a knack for simplifying complex AI technology for customers. This role offers the opportunity to collaborate closely with product and engineering teams, craft high-impact narratives, and drive go-to-market strategies. A commitment to continuous learning and creativity is essential in this fast-paced environment. #J-18808-Ljbffr
