A dynamic AI Customer Service firm in Dublin is seeking a Director, Content to manage content teams and drive innovative content strategies. The ideal candidate will have strong skills in communication, creativity, and critical thinking. Responsibilities include creating engaging multi-format content and leading a dynamic team. This role offers competitive salary, equity, and a flexible working environment. #J-18808-Ljbffr
Join to apply for the Director, Content role at Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product and a leader in our category. We just launched Fin 3, our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. It works seamlessly with the rest of the Intercom product. When Fin can’t answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. The Company Intercom is an AI‑focused company that has transitioned from SaaS to AI, betting on and building a full AI stack, including the best RAG system for our category and our own custom models. We rebranded, redesigned pricing, split Fin and our Helpdesk into two separate products, and redesigned how we build software to ship updates faster. The Marketing Org Marketing is reinventing how we build products. We believe in generalists – full‑stack marketers who can create and ship across any part of a marketing org. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. The Role Manages Editors and Full Stack Marketers across Content, PMM, and Advocacy. Owns core content artifacts: content strategy, thought leadership, proof library, and a high‑velocity content operation designed for speed, experimentation, and technical credibility. Turns complex technology and strategy into clear, credible, and creative stories that build belief in Intercom and Fin. Creates and scales multi‑format content including writing, video, product demos, customer stories, social, and education. Works daily with Product, Design, PMM, and Integrated Marketing to ensure everything published is fast, technically grounded, and reflects our Marketing Principles. Leads a creative, fast‑moving content organization that invents new ways to do things. Attributes We're Looking For Ambitious & Competitive: sets high bars and goes the extra mile. Confident & Decisive: backs themselves and their team, optimizes for progress over consensus. Curious & Intellectually Engaged: constantly learning and experimenting. Delivers Great Work & Works Hard: reliably ships and values effort. Technical & Internet‑Native: understands technology they use. Tasteful & Creative: resonates emotionally and draws from design, art, and culture. Impatient & Change‑Oriented: thrives in ambiguity and leads transformation. Skills We're Looking For Research: investigates customers, stakeholders, and internal customers. Communication (Especially Writing): writes crisp briefs, synthesis memos, and updates. Critical Thinking: reasons from first principles and questions assumptions. Creativity: throws new ideas and sees connections others miss. Collaboration: works well across functions and builds trust quickly. Relationship Building: builds connections with internal stakeholders, customers, and partners. Analysis: measures impact and uses data to make decisions. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We have a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment. We respect personal opinion and expression on personal social platforms and do not challenge or confront anyone for their views on non‑work related topics. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. EEO Statement Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product, and a leader in our category. We just launched Fin 3 , our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. Fin is delivering huge value for our customers , and is helping them transform their operations. Fin is a deep AI product, built on a proprietary stack that includes a sophisticated RAG system, and custom models. Fin works seamlessly with the rest of the Intercom product. When Fin can’t answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are currently early in executing on a new vision for Fin , where Fin will expand to become a full Customer Agent, expertly managing all customer communications to deliver an unparalleled customer experience. The Company Intercom is an often cited, standout example, of a company that has successfully transitioned from Saas to AI. This is because we bet on AI very early, and radically changed what we prioritise and how we work. We have undergone a massive transformation internally to set us up to win in the coming years. We have made multiple big bets, each of which has paid off: We bet the entire company on AI over 2.5 years ago, and completely changed our product strategy and execution. This has enabled us to be a market leader with Fin. We bet on and built a full AI stack, including the best RAG system for our category, and our own custom models trained on millions of customer interactions. This gives us an important competitive edge. We executed a full Intercom rebrand, inventing a new style anchored in futurism and art, that has been copied many times since. This has made our new Fin brand remarkable, and memorable. We redesigned pricing from first principles to be customer first, and were first to bring outcome‑based pricing to market. This has set up a win‑win dynamic for us and our customers. We split Fin and our Helpdesk into two separate products, so Fin could be marketed and sold independently. This enables us to sell Fin to businesses who can’t switch off large legacy competitors. We completely redesigned how we build software, fundamentally changing how our product and engineering teams work. This has enabled us to ship product updates a lot faster. We think long term. We are only 2 years into the AI technology cycle, and much has changed, but even more change is to come. We will continue to make very big bets, because we believe it is necessary to win in AI. Intercom is growing fast with a lot of opportunities to grow faster. Q1 this year was our largest revenue quarter in our history. Q2 beat Q1. Fin is our fastest growing product ever, and revenue is growing over 300% year over year. The Marketing Org Just as we have reinvented how we build software, we are reinventing how we market our products. Marketing is changing rapidly, it is very clear that what worked for the past decade will not work for the next. AI is a convergent force, it collapses the boundaries between roles. For the last 20 years, marketing in technology companies has become increasingly specialized. This made sense because digital channels increased and became fragmented, martech stacks exploded, and every function was expected to prove its ROI. To manage that complexity, teams built deep specialists for every channel, every stage, every metric. This led to two big things: Hyper specialization, driven by an obsession with attribution and RoI, led to demand teams having a lot more influence than brand teams. As teams increased in size, coordination costs compounded. Adding a 5th person to a team adds 4 additional relationships. With so much planning and so many handoffs, progress became slower. AI markets reward neither of these things. It is so fast moving, that speed is more important than precision in attributing RoI. What matters most is how fast you can learn in public. The market is hyper competitive, where companies can quickly replicate each other's differentiating features. Therefore, the only true differentiator is brand. That includes credibility, trust, and taste. We believe there is a new way for marketing in the AI age, and we have been pioneering many of these ideas in the market. As well as executing this new way, we are experimenting with different things, including the work we do, and how we organise ourselves. The environment is very fast paced, we ship a lot, we learn hard, and we iterate constantly. We follow new Marketing Principles . We believe that Marketing teams in the future will be filled with generalists. We call them full‑stack Marketers: people who are builders by default, people who can create and ship across any part of a marketing org. There are three reasons why generalist, full stack Marketers will become common: Speed will win. Therefore increases in quality through specialization are not worth the slowness that comes from bigger teams. AI is a convergent force. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. For example: A generalist with an AI powered video tool can produce work close to an experienced editor. A generalist with an agent trained on your strategy, positioning, messaging, brand voice etc. can produce PMM team quality content. The skills and traits that make great marketers great, are universal and independent from their specialism: Deeply understands the customer and market Deeply understands the product Excellent ability to synthesise patterns across both Clarity of thought in turning the synthesis into customer communication Excellent writer and content creator We’re hiring full‑stack marketers who can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. These full stack marketers will still work with specialists at times. Specialism isn’t dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers. The Role The Director of Content will manage editors and full stack marketers, working across Content, PMM and Advocacy. They will own core Content artifacts: Our content strategy: what we say and how we say it Our thought leadership and proof library A high‑velocity content operation designed for speed, experimentation, and technical credibility. They are responsible for turning complex technology and strategy into clear, credible and creative stories that build belief in Intercom and Fin. They will create and scale multi‑format content including writing, video, product demos, customer stories, social, and education. They will work daily with Product, Design, PMM, and Integrated Marketing to ensure everything we publish is fast, technically grounded and reflects our Marketing Principles . Intercom is a very creative company, we pride ourselves on inventing new and better ways to do things, so this role is a very creative one. Attributes we're looking for: Ambitious & Competitive – You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow. Confident & Decisive – You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning. Curious & Intellectually Engaged – You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work. Delivers Great Work & Works Hard – You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard. Technical & Internet‑Native – You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand. Tasteful & Creative – You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply. Impatient & Change‑Oriented – You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast. Skills we're looking for: Research – You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers‑what does a sales rep need? What blockers does a Marketing Generalist face? Communication (Especially Writing) – You’re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk. Critical Thinking – You reason from first principles. You don’t accept "that’s how it’s always been done." You question assumptions and find better ways forward. Creativity – You come up with new ideas and new ways of doing things. You see connections others miss. You’re not constrained by how things worked before. Collaboration – You work well across functions. You build trust quickly. You make other people better and more effective. Relationship Building – You’re good at making connections and building relationships‑from internal stakeholders to customers to external partners. Analysis – You measure whether what you’re doing is having impact. You use data to make decisions and iterate quickly. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A leading AI customer service company is seeking a Director of Content to manage a team and oversee content strategy. This creative role involves shaping narratives, producing diverse content, and working closely with cross-functional teams. Ideal candidates should possess strong communication, creativity, and analytical skills. The workplace offers a hybrid model with competitive benefits and a vibrant culture. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team’s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting‑edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Being pragmatic, but innovating right to the cutting‑edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialise learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? 1‑3 years of ML experience . Ideally, in a fast‑moving environment (like Intercom), but it’s also fine if you worked on interesting and complex problems in research (e.g. as a postdoc or a research assistant, or even in your PhD) Intermediate programming skills . You should be comfortable with writing code (mostly) autonomously, considering edge cases and knowing how to test your work Solid theoretical foundation in stats and ML. We don’t expect you to know how an LLM like Mistral works at low level (although it’s great if you do know it!), but you should be well‑familiar with things like classification and regression, as well as testing of statistical hypotheses and evaluation of ML models Scientific mindset. You’re naturally critical and rely on data and evidence when making judgements. You’re ready to abandon ideas that turned out to be bad, even if they were your own Strong communication skills. You mostly will be communicating to members of engineering teams, but occasionally you’ll also have to explain something to a less technical person Advanced education in ML or related field (e.g. PhD or MSc) Deep experience in NLP or LLMs Strong visualisation and data wrangling skills We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A leading customer service AI firm in Dublin is seeking a Machine Learning Engineer to mentor junior engineers and develop innovative ML products. The role requires 5-8 years of experience with a strong focus on applying ML technologies to improve customer experiences. This position offers a competitive salary, equity, and a hybrid working environment where employees work at the office three days a week. #J-18808-Ljbffr
A leading technology company in Dublin is seeking a Machine Learning Engineer to join their product-focused team. You will help define and develop cutting-edge ML features, work closely with product and design teams, and have a significant impact on customer experiences. Ideal candidates have 5-8 years of applied ML experience, strong communication skills, and a track record of shipping ML products. This role offers competitive salary, equity, and flexible working arrangements. #J-18808-Ljbffr
A tech company focused on customer service in Dublin is seeking a Machine Learning Engineer to identify opportunities for ML, research algorithms, and collaborate with teams to drive product development. Ideal candidates have a strong background in machine learning, programming skills, and a scientific mindset. This role embraces innovation within a dynamic work environment offering competitive compensation and a hybrid work model. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team’s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting‑edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Being pragmatic, but innovating right to the cutting‑edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialise learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? 1‑3 years of ML experience . Ideally, in a fast‑moving environment (like Intercom), but it’s also fine if you worked on interesting and complex problems in research (e.g. as a postdoc or a research assistant, or even in your PhD) Intermediate programming skills . You should be comfortable with writing code (mostly) autonomously, considering edge cases and knowing how to test your work Solid theoretical foundation in stats and ML. We don’t expect you to know how an LLM like Mistral works at low level (although it’s great if you do know it!), but you should be well‑familiar with things like classification and regression, as well as testing of statistical hypotheses and evaluation of ML models Scientific mindset. You’re naturally critical and rely on data and evidence when making judgements. You’re ready to abandon ideas that turned out to be bad, even if they were your own Strong communication skills. You mostly will be communicating to members of engineering teams, but occasionally you’ll also have to explain something to a less technical person Advanced education in ML or related field (e.g. PhD or MSc) Deep experience in NLP or LLMs Strong visualisation and data wrangling skills We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
A leading AI Customer Service company in Dublin seeks a Senior Manager, Forward-Deployed Data Science to lead a team and drive the adoption of AI solutions. This role involves engaging with customers to understand their needs and guiding them through AI implementation, with the goal of enhancing customer experiences. Ideal candidates will have strong leadership skills and experience in AI-driven environments. #J-18808-Ljbffr
