Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Fin is one of the fastest‑growing products in the CX and AI space, and we’re looking for a proven enterprise sales leader to accelerate our expansion across Europe . This is a unique opportunity to build and scale the enterprise motion in a region with tremendous untapped potential — combining the agility of a startup with the platform, brand, and momentum of a global category leader. You’ll be the founding enterprise sales leader for Europe , responsible for defining the GTM playbook, building a high‑performing team, and establishing Fin as the default AI solution for large‑scale customer support organizations. What will I be doing? Own enterprise sales execution across Europe: define regional strategy, drive disciplined outbound prospecting, and embed Command of the Message and MEDDPICC in every deal. Build and lead a team of top‑performing Enterprise AEs; coach for excellence and drive consistent attainment. Partner cross‑functionally with Product, Marketing, and Engineering to ensure customer needs and regional insights shape roadmap and GTM strategy. Establish scalable processes for forecasting, pipeline management, and operational rigor tailored to European market dynamics. Personally model excellence in prospecting and executive engagement — from first meeting through multi‑stakeholder negotiations. Shape market strategy , including segmentation, vertical prioritization, and regional partnerships across key countries (UK&I, DACH, France, Nordics, and Southern Europe). What skills do I need? 5+ years of enterprise sales experience closing complex, strategic deals in Europe. 3+ years leading enterprise sales teams with consistent overachievement. Deep operational rigor and fluency in forecasting, pipeline discipline, and GTM execution. Expertise in Command of the Message and MEDDPICC methodologies. Ability to sell complex, technical products , ideally with AI or SaaS platform experience . Demonstrated success in partnering with product and engineering to shape customer outcomes. A builder’s mindset — you thrive in ambiguity, attract top talent, and create repeatable success in new markets. Strong understanding of European enterprise buying dynamics and comfort working across multiple cultures and languages. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Senior Software Engineer, Infrastructure Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows, so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized, often AI-assisted, data solutions. Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects. We’re looking for a Senior Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives, who is passionate about providing solid foundations for providing high quality data to our consumers. What will I be doing? Evolve the Data Platform by designing and building the next generation of the stack. Develop, run and support our batch and real-time data pipelines using tools like Airflow, PlanetScale, Kinesis, Snowflake, Tableau, all in AWS. Collaborate with product managers, data engineers, analysts and data scientists to develop tooling and infrastructure to support their needs. Develop automation and tooling to support the creation and discovery of high quality analytics data in an environment where dozens of changes can be shipped daily. Implement systems to monitor our infrastructure, detect and surface data quality issues. Recent projects the team has delivered: Refactoring of our MySQL Ingestion pipeline for reduced latency and 10x scalability. Redshift -> Snowflake migration Unified Local Analytics Development Environment for Airflow and DBT Building our next generation company metrics framework, adding anomaly detection and alerting, and enabling easier discovery and consumption. About you You have 5+ years of full-time, professional work experience in the data space using Python and SQL. You have solid experience building and running data pipelines for large and complex datasets including handling dependencies. You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs. You have a solid understanding of data security practices and are passionate about privacy. You can demonstrate the significant impact that your work has had, both on the technology side as well as with the teams you’ve been part of. You have a great sense of what should be worked on next and know how to break big ambiguous problems into small workable chunks. You love helping people grow and recognise where your mentorship might be more valuable than your direct technical contributions on a project. You care about your craft In addition it would be a bonus if you have Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful. Experience or understanding of tools and technologies included in the modern data stack ( Snowflake , DBT ) Industry awareness of up-and-coming technologies and vendors. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience. You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization. People management – Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers Culture – Motivate and ensure the CS team is deeply aligned and committed to Intercom’s strategy, vision, and core values CS results – Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization. Building – Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things Cross‑functional projects – partner with marketing & sales, and R&D as the voice of CS and our customers. Process – Develop and improve our processes and policies to drive simplicity and results Intercom is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way. What skills do I need? 4+ years experience working in a customer support/service capacity – SaaS or technology company highly desired Minimum of 3 year experience in a role where you directly led and managed team of people and built a strong team culture Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings Customer focus – you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture Comprehensive knowledge of and interest in the technology industry Ability to recognize patterns in data and provide recommendations based on those patterns A sense of optimism, flexibility, resilience, grit, and creativity We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI‑powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product‑focused team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting‑edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. If you are an experienced product engineer who takes an analytical approach to development and has some hands‑on experience with ML systems, we’d love to hear from you! What will I be doing? Build the systems that power Intercom’s flagship AI products. Work in our ML Python tech stack, and occasionally across the product on our Rails app. Collaborate with ML scientists to bring proof‑of‑concept code to production, ensuring robustness and scalability for real‑world use. Partner with product teams outside of our group to shape the best AI‑powered product experience for customers. Contribute to all phases of software development including ideation, prototyping, implementation, and testing. Play an active role in hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. Key Qualifications These are meant to be indicative, not hard requirements. 5+ years of experience shipping high‑quality products. No ML experience required; bring excellent software engineering skills and a willingness to learn ML on the job. Demonstrated significant impact in previous work. Strong technical fundamentals; love learning and investing in development. Strong willingness to fight for good outcomes. Bias towards progress over perfection. BSc in Computer Science, Maths or Statistics or related discipline. Previous experience in data analytics or a statistical role. Benefits Competitive salary and equity in a fast‑growing start‑up. Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Life assurance, comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, and 6 weeks paternity leave for fathers. Cycle‑to‑Work Scheme with secure bike storage. MacBooks are the standard; Windows is available for certain roles when needed. Working Arrangement Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Fair Employment & Inclusion Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local law. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands‑on, technical role, that is much broader than a typical ticket‑based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem‑solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers. This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full‑time if that is preferred. What will I be doing? Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too Owning customer communications and issues from initial contact until resolution Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug‑free, and fast as possible Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams What your first 6 months will look like: In your first 30 days you will: Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals Dive into CS‑specific trainings to learn the product and CS workflows and successfully pass relevant assessments Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions Showcase successful and proactive communication about your training progress and needs/questions that arise In your first 60 days, you will: Continue to complete CS trainings and pass relevant assessments successfully and on schedule Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query Demonstrate ownership in the execution of your work Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda In your first 90 days, you will: Receive QA reviews and action feedback Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development Contribute outside of the inbox via sharing suggestions and ideas for how we can improve Successfully meet KPI targets and/or goals Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy What skills do I need? 1‑2 years of technical support experience Understanding of REST API, SDKs & Webhooks Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.) Strong customer focus (excels at + enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) Strong problem solving skills (ability to think critically and learn on‑the‑fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on + action feedback Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Completion of technical coding bootcamps, programs, courses, etc. Previous experience working in a troubleshooting environment Understanding code syntax or use of specifically supported frameworks Experience configuring our supported iOS/Android Plugins (mobile SDKs) Familiarity with native mobile development Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Join to apply for the IT Operations Specialist 1 role at Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity At Intercom, the IT Operations team is dedicated to delivering a five‑star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting audio & video conferencing systems, troubleshooting hardware, software and third‑party tools, and managing user access, provisioning and security. This role goes beyond traditional IT support – it’s about creating a lasting impression through every interaction. From welcoming new Intercomrades during onboarding to resolving day‑to‑day IT needs, you’ll be focused on delivering a five‑star user experience. You’ll take pride in ensuring our people feel supported, empowered and confident with their technology, contributing to a workplace where great support is a core part of the Intercom experience. As an IT Operations Specialist, you will be the first point of contact for employees’ IT needs, ensuring a smooth and supportive technology experience. You’ll assist with onboarding new Intercomrades, managing IT assets and resolving day‑to‑day support requests with care and efficiency. This role is hands‑on and people‑focused – ideal for someone passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast‑paced, collaborative environment. What I’ll Be Doing Provide help desk support to internal employees Own account provisioning and deprovisioning, onboarding and offboarding processes, and the maintenance of our application stack and integrations Work extensively with Jamf, Okta, Intune, Jira, and GitHub, contributing ideas for management, organisation and basic troubleshooting Maintain and enrich our knowledge base with documentation to support end users and enhance our AI‑driven help desk User hardware setup and provisioning – Apple, Windows and other platforms What Skills Do I Need Strong ability to troubleshoot and resolve hardware and software issues, with a focus on documenting solutions to prevent recurrence Experience supporting and onboarding users in a predominantly Mac environment Genuine passion for IT support and continuous learning in a dynamic setting Familiarity with MDM platforms for device management Proficiency with support ticketing systems Bachelor’s degree in a relevant field or equivalent practical experience Hands‑on experience managing productivity and communication tools (e.g., Google Workspace, Okta, Slack) and guiding users in their effective use Experience tracking and maintaining IT assets through an asset management system (e.g., Oomnitza, Jira, or similar) Bonus Skills & Attributes Basic scripting proficiency Basic understanding and/or experience with automation Jamf and Okta Admin certification Relevant certifications (A+, Network+, AWS certs, Google Admin, etc.) Programming language proficiency, e.g., Ruby, Python, Perl – note that the language doesn’t have to be one that we use here Cloud‑heavy IT infrastructure experience Experience with Office Buildouts Location This is a primarily in‑office role based in Dublin (minimum 4 days per week). While some flexibility is available, regular on‑site presence is essential due to the hands‑on nature of the work and responsibilities. Benefits We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews – we reward great work Pension scheme and match up to 4% Life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave and 6 weeks paternity leave for fathers Cycle‑to‑Work Scheme and secure bike storage MacBooks are our standard, but we also offer Windows for certain roles when needed Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Senior Engineering Manager – Pricing & Packaging Join Intercom as a Senior Engineering Manager and lead a team at the heart of Growth Engineering – our Pricing & Packaging team. We are the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and transform their customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. What’s the opportunity? Lead a high‑impact, high‑accountability team that’s helping define how the software industry monetizes AI. Bring focus, clarity, and technical leadership to a group that moves fast and operates with deep cross‑functional collaboration. What will I be doing? Lead a team of talented engineers who build the systems and integrations that power how Intercom prices, packages, and launches new products. Collaborate with Product, Finance, and GTM teams to deliver features that make pricing and billing simple, transparent, and scalable. Drive technical strategy for pricing infrastructure — ensuring systems integrate cleanly across billing, contracts, trials, and internal APIs. Accelerate time‑to‑market for new product launches — shortening release cycles from weeks to days through smart automation and solid foundations. Balance speed and safety in a high‑stakes environment where accuracy, compliance, and reliability matter. Mentor engineers and foster growth, supporting staff‑ and senior‑level development within your team. Shape the culture of high trust and high ownership within Growth Engineering — enabling autonomy while maintaining excellence. Collaborate closely with other Growth teams (Billing, Order, Self‑Serve) to ensure seamless customer experiences from quote to payment. Represent the Pricing & Packaging function in strategic planning, helping align engineering work with business growth goals. What skills do I need? 5+ years managing software engineering teams building customer‑facing or revenue‑impacting systems. Strong technical depth — comfortable engaging in system design, data modeling, and architecture reviews across distributed, integrated systems. Proven track record of leading teams that deliver high‑quality, high‑availability infrastructure. Demonstrated ability to translate complex business and financial requirements into robust technical solutions. Excellent collaboration skills — thrives at the intersection of product, engineering, and go‑to‑market. Deep sense of ownership and accountability; measure success by the business outcomes your team delivers. Experience guiding teams through large system migrations or integrations (e.g., Stripe, Salesforce CPQ, or financial systems). Fluent in using AI tools to solve problems and accelerate execution — helping shape a culture that embraces AI as leverage. Bonus Skills & Attributes Experience in pricing, billing, or monetization platforms within SaaS. Familiarity with Stripe Billing, Salesforce CPQ, or NetSuite integrations. Experience in a scale‑up or similarly high‑velocity, high‑ownership environment. Comfortable working in systems that combine technical complexity with financial accuracy. Why join us The Pricing & Packaging team sits at the heart of how Intercom grows — powering product launches, monetization, and strategic agility. Every line of code affects revenue. Every decision shapes how we bring innovation to market. If you want to work where engineering meets business impact — and play a pivotal role in defining how the software industry monetizes AI — Growth Engineering is the place to do it. Benefits Competitive salary and equity in a fast‑growing startup. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Seniority level Not Applicable Employment type Full‑time Job function Engineering and Information Technology – Technology, Information and Internet Referrals increase your chances of interviewing at Intercom by 2x Dublin, County Dublin, Ireland €110,000.00 - €110,000.00 #J-18808-Ljbffr
Senior Engineering Manager - AI Core Platform Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re hiring a Senior Engineering Manager (or high‑potential EM2) for the Core Platform team in the AI Group . The AI Platform team builds and operates the foundational infrastructure that powers Intercom’s AI products, including developer tooling, inference infrastructure, and reliability systems. The team ensures that engineers and scientists can rapidly & safely build our flagship AI product Fin, while also ensuring it remains stable and performant in production. This is a hands‑on EM role — you’ll lead a senior‑heavy team of 4–6 engineers while remaining hands‑on in the codebase . We believe that an EM who occasionally works alongside ICs writing code will build up the knowledge and context required to inform strategic decision‑making and better support engineers in their team. This isn’t a temporary “player‑coach” setup — it’s a deeply technical leadership role where coding and architecture work are core to the job. This is a fantastic opportunity for an experienced engineering manager without prior AI experience to step directly into the world of AI systems. You’ll learn what it takes to run AI‑powered production systems, and shape the platform that enables fast, safe, and reliable iteration on cutting‑edge AI products. What will I be doing? Lead a high‑performing team building the platform and infrastructure that power Intercom’s AI capabilities. Contribute directly to production code, staying close to the work and building knowledge & context through first‑hand experience. Support teams of ML scientists and engineers building AI powered capabilities. Plan, prioritize, and deliver high‑impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation. Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon. Empower the engineers on the team to act with agency and maximize their impact. Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow. Must‑haves Experience leading engineering teams, ideally across infrastructure or platform domains. Recent hands‑on coding experience — you’ve shipped production code in the last couple of years. Strong technical judgment and the ability to coach senior engineers through complex architectural trade‑offs. Adaptable leadership style suited to a group that will grow quickly, and change shape over time. Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production. Nice‑to‑haves Previous experience in hands‑on EM/IC role. You’ve alternated between EM and IC roles during your career. Previous experience building AI powered products or platforms. Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews — we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Referrals increase your chances of interviewing at Intercom by 2x. Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
Senior Engineering Manager - AI Core Platform Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core Platform team in the AI Group . The AI Platform team builds and operates the foundational infrastructure that powers Intercom’s AI products, including developer tooling, inference infrastructure, and reliability systems. The team ensures that engineers and scientists can rapidly & safely build our flagship AI product Fin, while also ensuring it remains stable and performant in production. This is a hands-on EM role — you’ll lead a senior-heavy team of 4–6 engineers while remaining hands-on in the codebase . We believe that an EM who occasionally works alongside ICs writing code, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where coding and architecture work are core to the job. This is a fantastic opportunity for an experienced engineering manager without prior AI experience to step directly into the world of AI systems. You’ll learn what it takes to run AI-powered production systems, and shape the platform that enables fast, safe, and reliable iteration on cutting-edge AI products. Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities. Contribute directly to production code , staying close to the work and building knowledge & context through first-hand experience. Support teams of ML Scientists and Engineers building AI powered capabilities . Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation. Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon. Empower the engineers on the team to act with agency and maximize their impact. Expand your scope over time , potentially taking ownership of additional platform domains as the team and AI initiatives grow. What skills do I need? Must-haves Experience leading engineering teams, ideally across infrastructure or platform domains. Recent hands-on coding experience — you’ve shipped production code in the last couple of years. Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs. Adaptable leadership style suited to a group that will grow quickly, and change shape over time. Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production. Nice to haves Previous experience in hands-on EM/IC role . You’ve alternated between EM and IC roles during your career.. Previous experience building AI powered products or platforms. We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select... Current Location * Select... NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Select... Current or most recent company? * Have you previously worked for Intercom? * Select... LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Select... Please email me about future job openings * Select... #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. About the Role We’re looking for a Senior Software Engineer to join our GTM Systems team. This role sits at the intersection of engineering, data, and business operations. You’ll be building the tools and systems that power our go‑to‑market teams, working across Salesforce and other internal platforms, and shaping how our revenue teams operate at scale. You’ll combine strong engineering skills with a curiosity for business processes, tackling ambiguous problems and turning them into clear, scalable solutions. What You’ll Do Design, build, and maintain scalable internal systems to support GTM workflows. Work closely with stakeholders to translate fuzzy business needs into clear technical solutions. Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake). Build and extend agentic/AI‑driven tooling to accelerate workflows. Contribute to technical design and code reviews, ensuring high‑quality, maintainable code. Mentor and support other engineers, helping to grow technical depth within the team. Balance speed and long‑term scalability, knowing when to prototype and when to harden solutions. What We’re Looking For Strong Python, SQL and Apex programming skills , proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase. Solid experience with data engineering/analytics tooling , especially Snowflake and DBT modelling. Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders. Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes. Experience with backend or systems engineering – building APIs, integrations, or internal tooling. Excellent problem‑solving and communication skills, especially in collaborative, cross‑functional settings. Track record of operating at a Senior Engineer level : mentoring peers, leading projects, and delivering end‑to‑end solutions. Nice to Have Experience with agentic development or AI‑powered internal tools. Background spanning both analytics engineering and software engineering . Experience with Node.js, React. Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar). Why Join Us Work on complex, high‑impact problems that sit right at the heart of how our GTM teams run. Collaborate with an experienced team where you’ll have autonomy and ownership from day one. Competitive compensation with relocation support if moving to San Francisco or Chicago. Opportunity to grow into a Staff‑level role as the team scales. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
