A leading customer service technology firm in Dublin seeks a Solutions Engineer to join their dynamic team. The role involves collaborating with sales, conducting technical discovery sessions, and delivering tailored solutions for enterprise customers. Applicants should have at least 6 years of experience in a relevant role, demonstrate strong technical and communication skills, and be able to manage complex sales cycles. A competitive salary and a flexible hybrid working model are offered. #J-18808-Ljbffr
An innovative tech company is seeking a Director of Content to manage editors and marketing teams. The role involves owning the content strategy, creating impactful multi-format content, and ensuring technical credibility. The ideal candidate will have strong research and writing skills, a creative mindset, and the ability to communicate complex ideas clearly. This role is vital in shaping brand narratives and engaging audiences effectively. Competitive salary and benefits are offered, with a flexible hybrid work policy. #J-18808-Ljbffr
A leading AI customer service platform in Dublin is looking for a Team Lead to oversee a team of Technical Support Specialists. You will ensure exceptional customer experiences, manage team performance, and collaborate on projects to improve customer service. The ideal candidate has extensive customer service experience in a SaaS environment and demonstrates strong leadership and communication skills. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‐enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s The Opportunity? Intercom is seeking a standout Solutions Engineer to join our dynamic Customer Solutions organization. In this role, you’ll collaborate closely with the sales team while serving as a trusted advisor to prospects and customers, guiding them through the entire sales cycle and clearly articulating the value of Intercom at scale. Your natural curiosity, independent thinking, and problem‑solving abilities will also make you a key partner to our, R&D, and Engineering teams to ensure customer needs and insights are at the core of our AI‑powered solutions. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. What will I be doing? Lead technical discovery sessions with Intercom's customers to deeply understand their complex needs and align them with the right solutions. Deliver an exceptional pre‑sales experience by articulating Intercom's technical strengths and business value to large organizations. Conduct impactful, value‑based solution reviews and deep‑dive technical sessions tailored to enterprise requirements. Design and deliver tailored Proof of Concepts (POCs) that showcase Intercom’s capabilities in enterprise environments. Respond to RFPs and address enterprise customer security, compliance, and scalability questions with precision. Collaborate cross‑functionally with Product, Engineering, and R&D to represent the customer voice, gathering feedback and insights for product planning. Build strong, trust‑based relationships with enterprise customers by approaching challenges with empathy and curiosity. Coordinate with marketing and partners on expanding lead generation and brand presence within the Medium / Enterprise segment. Drive continuous improvement by optimizing internal processes and contributing to the growth of a global Solutions Engineering team. Commit to customer success, proactively solving problems and ensuring lasting value. What skills do I need? Minimum of 6 years of experience as a Solutions Engineer or Architect, with significant experience supporting Medium / Enterprise SaaS, customer communication, or related technology solutions. Strong technical acumen with experience in conducting technical discovery and delivering high‑impact presentations to Medium / Enterprise audiences. Ability to solve complex problems independently while thriving in collaborative team environments. Proven time management skills in a dynamic, focused team environment. Demonstrated ability to quickly identify and communicate the value proposition throughout long and complex sales cycles. Extensive experience working with APIs and integrating data from 3rd party data sources in large‑scale environments. Familiarity with managing POCs, RFPs, and addressing advanced security, compliance, and integration questions. Experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day‑to‑day. Experience working closely with product and engineering teams to communicate enterprise customer feedback and influence product direction. Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity. Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks for enterprise customers. Bring an open mind, be a collaborative colleague with a commitment to going above and beyond to drive the success of your team and the company. Willing and able to travel up to once a month to meet with our clients. Experience with Salesforce Service Cloud, Zendesk, Service Now and other Helpdesk platforms is a nice‑to‑have. Benefits A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers. Opportunities for professional development and growth. A culture that fosters curiosity, customer obsession, and technical excellence. Competitive salary and meaningful equity. Comprehensive medical, dental, and vision coverage. Regular compensation reviews—great work is rewarded! Flexible paid time off policy. Paid parental leave program. In‑office bicycle storage. Fun events for Intercomrades, friends, and family! Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
A leading AI customer service company in Dublin is seeking a Senior Sales Outbound Programs Manager to enhance outbound automation through AI. This pivotal role requires 8+ years in Sales or Revenue Operations within a B2B SaaS setting and expertise in managing outreach technologies like Salesforce. Join us to shape innovative strategies that drive pipeline and revenue growth. We offer a competitive salary and a hybrid working model. #J-18808-Ljbffr
A leading AI customer service company in Dublin is looking for a Team Lead for the Technical Support team. You will manage approximately 10 team members, ensuring exceptional customer experiences and collaboration across functions. The position requires significant experience in customer service and team leadership within a tech setting. This company offers a competitive salary, various employee benefits, and a hybrid work policy. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience. You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization. People management – Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers Culture – Motivate and ensure the CS team is deeply aligned and committed to Intercom’s strategy, vision, and core values CS results – Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization. Building – Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things Cross‑functional projects – partner with marketing & sales, and R&D as the voice of CS and our customers. \ Process – Develop and improve our processes and policies to drive simplicity and results Intercom is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way. What skills do I need? 4+ years experience working in a customer support/service capacity – SaaS or technology company highly desired Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings Customer focus – you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture Comprehensive knowledge of and interest in the technology industry Ability to recognize patterns in data and provide recommendations based on those patterns A sense of optimism, flexibility, resilience, grit, and creativity We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Staff Machine Learning Scientist at Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence Identify areas where ML can create value for our customers Identify the right ML framing of product problems – working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research – deeply understand the problem area Research and identify the right algorithms and tools – being pragmatic, but innovating to the cutting‑edge when needed Perform offline evaluation to gather evidence that an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of the team, and others, to build excellent ML products What skills might I need? 5‑8 years applied ML experience Previous background in a senior/staff role (data science, software development or academic) Significant, demonstrated impact that your work has had on the product and/or the teams Strong programming skills Experience as the primary technical leader for a team Strong communication skills, both within engineering teams and across disciplines Comfort with ambiguity Advanced education in ML or related field (e.g. MSc) Scientific thinking skills Bonus skills & attributes Track record shipping ML products PhD or other experience in a research environment Deep experience in an applicable ML area – e.g. NLP, deep learning, Bayesian methods, reinforcement learning, clustering Strong stats or math background Visualization, data skills, SQL, matplotlib, etc. Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews – we reward great work Pension scheme & match up to 4% Life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme, with secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you do your job Relocation support for those moving to our offices Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Equal Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
A leading technology company in Dublin is seeking a Machine Learning Scientist to define new ML features and collaborate with product and design teams. The ideal candidate will possess 1-3 years of ML experience, robust programming skills, and a strong theoretical foundation in statistics. This role offers a hybrid work model with competitive benefits including health insurance and flexible time off. #J-18808-Ljbffr
Join to apply for the Machine Learning Scientist role at Intercom . Intercom is an AI‑driven customer service company that empowers businesses to deliver outstanding customer experiences. Our flagship AI agent, Fin, delivers always‑on, seamless support and can be paired with our Helpdesk to form the Intercom Customer Service Suite. Opportunity The Machine Learning team defines new ML features, researches appropriate algorithms, and rapidly prototypes solutions for our customers. The team is product‑centric, working closely with Product and Design to ship prototypes to beta in weeks. Responsibilities Identify areas where ML can create value for customers Frame product problems into ML opportunities Collaborate with teammates and Product/Design stakeholders Conduct exploratory data analysis and research Deeply understand problem domains Research and identify appropriate algorithms and tools Balance pragmatism with cutting‑edge innovation when needed Perform offline evaluation to validate algorithm feasibility Work with engineers to bring prototypes to production Plan, measure, and share learnings to drive iteration Partner closely with the wider team to build excellent ML products Required Skills 1‑3 years of ML experience, preferably in a fast‑moving environment (academic research experience is acceptable) Intermediate programming skills with autonomy, edge‑case awareness, and testing proficiency Strong theoretical foundation in statistics and ML (formal knowledge of LLM internals is a plus) Scientific mindset: data‑driven decision making and willingness to abandon unproductive ideas Strong communication skills, able to explain concepts to both technical and non‑technical audiences Bonus Skills & Attributes Advanced education in ML or related field (PhD or MSc) Deep experience in NLP or large language models Strong data visualisation and wrangling skills Benefits Competitive salary and equity in a fast‑growing start‑up On‑site lunch every weekday, snacks, and a fully stocked kitchen Regular compensation reviews with performance‑based rewards Pension scheme with 4% matching Life assurance and comprehensive health & dental insurance for employees and dependents Flexible paid time off policy Paid maternity leave and 6‑week paternity leave for fathers Cycle‑to‑Work Scheme with secure bike storage Standard MacBooks; equipment can be adjusted to fit your needs Policies Intercom operates a hybrid work model. Employees are expected to be in the office at least three days per week to support collaboration while offering flexibility for remote work. Intercom values diversity and is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, marital status, or any other protected class. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Equal Employment Opportunity Statement Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
