Manager, Relationship Managers (SMB) Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Responsibilities Lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA region. Develop and execute a value‑led sales strategy focused on Fin and other Intercom offerings. Recruit, coach, and develop a diverse team of Relationship Managers. Plan and run a highly performing team, building efficient, customer‑centric processes. Own a book of business covering top accounts in EMEA, engaging, managing, supporting, and growing this business. Collaborate closely with Customer Success, Engineering, Product, Onboarding, Support, and Sales teams to ensure customers achieve their objectives using the Intercom Platform. Execute sales strategy: define and implement effective strategies for the EMEA Midmarket segment, oversee development of sales plans and tactics, monitor pipeline, and drive expansion through cross‑sell and upsell while managing retention. Build data‑driven outreach programs based on customer behaviour and white‑space opportunities. Translate company strategy into actionable, measurable team and individual goals. Set standards of excellence, inspire the team, and manage performance through clear expectations, KPIs, and analytics. Collaborate with marketing, product, and customer success to develop tailored go‑to‑market strategies and ensure seamless customer experiences. Act as the voice of the customer internally, ensuring their perspectives and priorities are represented across product, marketing, and leadership discussions. Identify opportunities to educate customers on emerging trends, hosting sessions or sharing insights that position Intercom as a trusted advisor. Qualifications 2+ years experience managing a team of client‑facing sales or account management professionals. Previous experience in account management, interfacing with existing clients as an individual contributor or manager. Proven experience and passion for teaching and developing talent. Experience developing GTM strategy, building and executing operational plans. Successful track record of designing, implementing, and validating processes and programs. Strong communicational skills across a variety of mediums (written, verbal, presentation, and interpersonal). Exemplary sales fundamentals and understanding of different sales frameworks and tools. Adaptive ability to balance short‑term and long‑term priorities. Builder of businesses with the ability to attract and develop the best talent in the industry. Benefits Competitive salary and equity in a fast‑growing start‑up. Weekly lunch and a variety of snack foods with a fully stocked kitchen. Regular compensation reviews – rewarding great work. Pension scheme & match up to 4%. Life assurance, comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave and 6‑week paternity leave for fathers. Cycle‑to‑Work scheme with secure bike storage. MacBooks standard; other equipment as needed. Relocation support for those moving to our offices. Policies Hybrid working policy – employees expected to be in the office at least three days per week. Radically open and accepting culture; no advocacy on social or political topics in internal or external communications. Equal Employment Opportunity – Intercom will not discriminate against an applicant or employee on any legally protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Employment type Full‑time Job function Sales and Business Development Industries Technology, Information and Internet #J-18808-Ljbffr
About Intercom Intercom is an AI customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer‑service AI agent on the market, lets businesses deliver always‑on, impeccable service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI‑powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product‑focused team. We work in partnership with Product and Design functions of teams we support. Our dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting‑edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. Responsibilities Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. Work alongside our ML Scientists to bring proof‑of‑concept code to production; ensuring it’s robust and scalable for real‑world use. Partner with product teams outside of our group to shape the best AI‑powered product experience for our customers. Contribute to all phases of software development including ideation, prototyping, implementation and testing. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. Profile we’re looking for 10+ years of experience shipping high‑quality products. No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team. You can demonstrate significant impact in the work that you have done. You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development. Deep knowledge of a high‑level programming language (for example, Ruby, Python, JavaScript, etc.) but it doesn’t need to be a language that we use here! Strong willingness to fight for good outcomes. Bias toward progress over perfection. BSc in Computer Science, Maths or Statistics or related discipline. Bonus skills & attributes Previous experience in data analytics, or statistical role. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done. Relocation support for those moving to our offices. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. #J-18808-Ljbffr
Join to apply for the Full Stack Marketer role at Intercom Get AI-powered advice on this job and more exclusive features. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product, and a leader in our category. We just launched Fin 3, our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. Fin is delivering huge value for our customers, and is helping them transform their operations. Fin is a deep AI product, built on a proprietary stack that includes a sophisticated RAG system, and custom models. Fin works seamlessly with the rest of the Intercom product. When Fin can’t answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are currently early in executing on a new vision for Fin, where Fin will expand to become a full Customer Agent, expertly managing all customer communications to deliver an unparalleled customer experience. The Company Intercom is an often cited, standout example, of a company that has successfully transitioned from SaaS to AI. This is because we bet on AI very early, and radically changed what we prioritise and how we work. We have undergone a massive transformation internally to set us up to win in the coming years. We have made multiple big bets, each of which has paid off: We bet the entire company on AI over 2.5 years ago, and completely changed our product strategy and execution. This has enabled us to be a market leader with Fin. We bet on and built a full AI stack, including the best RAG system for our category, and our own custom models trained on millions of customer interactions. This gives us an important competitive edge. We executed a full Intercom rebrand, inventing a new style anchored in futurism and art, that has been copied many times since. This has made our new Fin brand remarkable, and memorable. We redesigned pricing from first principles to be customer first, and were first to bring outcome‑based pricing to market. This has set up a win‑win dynamic for us and our customers. We split Fin and our Helpdesk into two separate products, so Fin could be marketed and sold independently. This enables us to sell Fin to businesses who can’t switch off large legacy competitors. We completely redesigned how we build software, fundamentally changing how our product and engineering teams work. This has enabled us to ship product updates a lot faster. We think long term. We are only 2 years into the AI technology cycle, and much has changed, but even more change is to come. We will continue to make very big bets, because we believe it is necessary to win in AI. Intercom is growing fast with a lot of opportunities to grow faster. Q1 this year was our largest revenue quarter in our history. Q2 beat Q1. Fin is our fastest growing product ever, and revenue is growing over 300% year over year. The Marketing Organisation Just as we have reinvented how we build software, we are reinventing how we market our products. Marketing is changing rapidly, it is very clear that what worked for the past decade will not work for the next. AI is a convergent force, it collapses the boundaries between roles. For the last 20 years, marketing in technology companies has become increasingly specialized. This made sense because digital channels increased and became fragmented, martech stacks exploded, and every function was expected to prove its ROI. To manage that complexity, teams built deep specialists for every channel, every stage, every metric. This Led To Two Big Things Hyper specialization, driven by an obsession with attribution and RoI, led to demand teams having a lot more influence than brand teams. As teams increased in size, coordination costs compounded. Adding a 5th person to a team adds 4 additional relationships. With so much planning and so many handoffs, progress became slower. AI markets reward neither of these things. It is so fast moving, that speed is more important than precision in attributing RoI. What matters most is how fast you can learn in public. The market is hyper competitive, where companies can quickly replicate each other's differentiating features. Therefore, the only true differentiator is brand. That includes credibility, trust, and taste. We believe there is a new way for marketing in the AI age, and we have been pioneering many of these ideas in the market. As well as executing this new way, we are experimenting with different things, including the work we do, and how we organise ourselves. The environment is very fast paced, we ship a lot, we learn hard, and we iterate constantly. We follow new Marketing Principles. We believe that Marketing teams in the future will be filled with generalists. We call them full‑stack Marketers : people who are builders by default, people who can create and ship across any part of a marketing org. There are three reasons why generalist, full‑stack Marketers will become common: Speed will win. Therefore increases in quality through specialization are not worth the slowness that comes from bigger teams. AI is a convergent force. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. For example: A generalist with an AI powered video tool can produce work close to an experienced editor. A generalist with an agent trained on your strategy, positioning, messaging, brand voice etc. can produce PMM team quality content. The skills and traits that make great marketers great, are universal and independent from their specialism: Deeply understands the customer and market Deeply understands the product Excellent ability to synthesise patterns across both Clarity of thought in turning the synthesis into customer communication Excellent writer and content creator We’re hiring full‑stack marketers who can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. These full stack marketers will still work with specialists at times. Specialism isn’t dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers. What is a Full Stack Marketer? You’ve probably never seen the title “Full‑Stack Marketer” before, and that’s because it’s not really a thing. At least, not yet. But we think it will be. We borrowed the idea from engineering, where full‑stack engineers take ownership across everything from back‑end to front‑end UI. At Intercom, our product engineers work that way—and it’s how we want marketers to work too. Not as hand‑offs between specialist silos, but as owners of ideas, stories, and outcomes. Too often, marketing is fragmented—one person owns messaging, another handles channels, a third builds content, and a fourth organizes the whole thing. And suddenly, instead of actually marketing, you’re managing handoffs, blockers, and backlog tickets. We want to break that model. We believe marketing should be faster, more creative, and more connected to the product and the customer. A full‑stack marketer here can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. You’ll work directly on product launches, content campaigns, events, and a lot more. You’ll collaborate with others, but not in a way that creates gatekeeping or dependency. Full stack Marketers turn ideas into market impact with speed, creativity, and technical depth, and what will matter most is shipping great work. You’ll use AI tools to move faster, raise the quality bar, and invent new ways to market. You don’t need to be an expert in everything. No one is. Just like full‑stack engineers spike in different layers of the stack, we expect people to have deeper skills in some areas. But you’ll be someone who’s excited to learn across the whole journey, to try new things, and to take full ownership. This model is rare at scale, but common at great startups. It’s how the best stories are told, and the most interesting work gets out into the world. If that sounds like your kind of energy, we’d love to talk. Experience Required We’re not looking for years of marketing experience. We’re looking for people who match a set of attributes and skills, because we think these are required to do the job, and people with these will love the work. Attributes we’re looking for Ambitious – You want to have a very successful career. You want to stand out in your field and be the best you can be. You think big. The companies that will win in AI will all be very ambitious. Competitive – You want to win. You'll always go the extra mile to do what it takes. This is a highly competitive time, AI makes it easy to start new companies, copy features, and be in the game quickly. Confident – You're willing to be wrong. You don't look for approval. You back yourself and your team. You prioritize progress and shipping over slowing things down to get leader input. You ask for forgiveness, not permission. Curious – You want to learn. You're constantly reading, trying new technology, and asking why things are the way they are. You seek new ideas and better ways of working. Someone Who Delivers Great Work – You have high output that passes our standards. You make every day count. You don't like any day where something wasn't made, built, or shipped. You put no value on docs or meetings for their own sake. You reliably ship. A Hard Worker – You want to work. You love work. You find great meaning in work. This is a time of hard work‑competitors are working very hard, and we must too. Intellectually Engaged – You use your brain to the absolute maximum. AI is moving fast and it's technical. You need full brain power and full attention to keep up. Internet‑Native – You live in the medium you build. You understand how digital culture works, what resonates, and what feels outdated. The medium is changing fast—what worked before doesn't work anymore. You can't be successful with a technology you don't personally use and understand. Someone With Taste – The hardest thing to measure, maybe the most important thing on this list. You understand the zeitgeist and stay on top of trends. You use your experience to deliver things that deeply resonate emotionally with people. You grow your experience by immersing yourself in art, design, and culture. Technical – You're passionate about technology. You love learning how it works. You try new products to understand them. This is a technical time—you need to understand the technology you're helping support. Impatient – You optimize for shipping. You believe all that matters is what exists outside our office walls. You hate when we're slow and work hard to eradicate the root causes. Someone Who Loves Change – You thrive in ambiguity. You love leading people through transformation and building something new and better. Skills We’re Looking For Research – You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers—what does a sales rep need? What blockers does a Marketing Generalist face? Communication (Especially Writing) – You're excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk. Critical Thinking – You reason from first principles. You don't accept “that’s how it's always been done.” You question assumptions and find better ways forward. Creativity – You come up with new ideas and new ways of doing things. You see connections others miss. You're not constrained by how things worked before. Collaboration – You work well across functions. You build trust quickly. You make other people better and more effective. Relationship Building – You're good at making connections and building relationships—from internal stakeholders to customers to external partners. Analysis – You measure whether what you're doing is having impact. You use data to make decisions and iterate quickly. Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews— we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed How to apply This isn’t your typical marketing role, and we’re not looking for a typical application. If this resonates with you, show us why. Pick a product, any product, doesn’t have to be Fin. Identify something about it that’s good, that has been under‑marketed. Build something to market that well: could be anything, for example a video, a landing page, a display ad, etc. If you’re a good match for this role, this exercise should sound like a lot of fun, and you’d spend multiple hours on it. Include it as a link or attachment to your application. **Please note — If your application does not include the above exercise, it will not be reviewed.** Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Seniority level Not Applicable Employment type Full‑time Job function Marketing and Sales Technology, Information and Internet Referrals increase your chances of interviewing at Intercom by 2x Get notified about new Marketer jobs in Dublin, County Dublin, Ireland . Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 3 days ago Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? This is an exciting and unique opportunity to join a high‑growth SaaS company and directly support senior leadership. In this role, you’ll have the opportunity to work closely with strategic, driven, and fast‑paced senior level leadership, who are critical to the success of the company and need an Executive Assistant who can enable them to do their best work. The ideal candidate is exceptional at tactical administration (mastering calendars, travel logistics, and operational flow), as well as someone who thrives on removing friction from their leaders’ worlds through administrative excellence and AI‑enabled tooling. This exciting role requires an ability to proactively anticipate needs and think critically to effectively mitigate risks for your leaders. What will I be doing? Provide direct support to senior leadership, ensuring their time and energy are maximised on the most important matters. Manage high-volume, complex calendars with frequent reprioritisation, with the ability to prioritise access to your Leaders based on their evolving needs. Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience. Assist with organising successful leadership or departmental events, such as off‑sites. Handle expenses and reimbursements within your leader’s departments in an effective and timely manner. Handle personal tasks on behalf of the leaders you support. Experiment with AI-powered tools to improve efficiency for yourself and your leaders. Collaborate closely with other EAs within your team to cover absences and deliver cross‑team projects. Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers / reprioritisation. Maintain the highest standard of professionalism and confidentiality in all matters. Handle other operational and administrative tasks as required. Thrive in a fast‑paced, high‑performing environment while contributing to a positive, energetic workplace culture. What skills do I need? 3+ years’ experience in an administrative role in a fast‑paced environment. Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination. Ability to prioritise your own workload to manage multiple requests from leadership or stakeholders at the same time. High bar for professionalism and confidentiality. Highly dependable, detail‑oriented, resourceful, and consistent in execution. Comfortable with ambiguity and the ability to stay calm under pressure. Excellent communication skills, adapting to the style and needs of different stakeholders. Interest in technology and openness to using AI tools to streamline and improve workflows. Above all, we’re looking for somebody smart, hungry, flexible, who loves and is excellent at tactical administration. Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools. We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as six weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr
Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Company Bet the entire company on AI over 2.5 years ago, completely changing our product strategy and execution. Built a full AI stack, including the best RAG system for our category and custom models trained on millions of customer interactions. Executed a full Intercom rebrand, inventing a new style anchored in futurism and art. Redesigned pricing from first principles to be customer first and introduced outcome‑based pricing. Split Fin and our Helpdesk into two separate products to enable independent sales. Redesigned how we build software, fundamentally changing how our product and engineering teams work. Product Fin is our flagship product, an AI Agent for Customer Service. It delivers outstanding customer service across a wide range of queries and channels, building on a proprietary stack that includes a sophisticated RAG system and custom models. When Fin can’t answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are early in executing on a new vision for Fin, where Fin will expand to become a full Customer Agent, managing all customer communications to deliver an unparalleled customer experience. The Role The Director of PMM will manage specialist PMMs and full‑stack marketers, working across PMM, content, and advocacy. They will own core PMM artifacts: positioning, messaging house, and sales enablement content. The role involves translating complex customer requirements and AI technology into compelling market stories and working daily with product, engineering, and AI teams. A highly creative leadership position. Responsibilities Lead and develop the PMM team, including specialist PMMs and full‑stack marketers. Own and evolve key PMM artifacts: positioning, messaging house, and sales enablement content. Translate complex customer requirements and AI technology into compelling market stories. Collaborate daily with product, engineering, and AI teams to align messaging and positioning. Drive marketing strategy for Fin and related products, ensuring cohesive go‑to‑market execution. Experience Required Proven experience leading Product Marketing teams. Experience in fast‑growing startups or high‑velocity environments. Already practicing aspects of the “new way” of marketing—creative, fast, anti‑cookie cutter. What We're Looking For Ambitious & competitive: high bar for success and willingness to go the extra mile. Confident & decisive: self‑reliant, cautious of approval seeking, and momentum‑oriented. Curious & intellectually engaged: constant learner and experimenter, exploring AI tools. Delivers great work & works hard: reliable shipping, data‑driven, and effort‑focused. Technical & internet‑native: deep understanding of technology and digital culture. Tasteful & creative: design‑savvy and emotionally resonant. Impatient & change‑oriented: beats slow processes, thrives in ambiguity. Skills Research: deep customer and stakeholder insight. Communication (especially writing): clear briefs and synthesis memos. Critical thinking: first‑principles reasoning. Creativity: innovative idea generation. Collaboration: cross‑functional trust building. Relationship building: internal and external stakeholder connections. Analysis: measurement, data‑driven decisions, rapid iteration. Benefits Competitive salary and equity in a fast‑growing start‑up. Lunch served every weekday, plus snack foods and a fully stocked kitchen. Regular compensation reviews. Pension scheme & match up to 4%. Life assurance and comprehensive health and dental insurance for you and dependents. Flexible paid time off policy. Paid maternity leave and 6‑week paternity leave. Cycle‑to‑Work scheme with secure bike storage. Standard MacBooks; Windows available for certain roles. Policies Intercom has a hybrid working policy: employees should be in the office at least three days per week, with flexibility for remote work. We foster a radically open and accepting culture, avoiding divisive topics in internal or external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity, complying with all federal, state, and local laws. #J-18808-Ljbffr
Account Executive, MidMarket - German Speaking Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? As a Mid‑Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world‑class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Evangelize our product by spearheading the growth and adoption of Intercom across our Mid‑Market segment Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up‑to‑date knowledge of our evolving products and processes Create your own demonstrations, tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross‑functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up‑level the team What skills do I need? 5+ years experience as an Account Executive 3+ years of SaaS experience selling similar products Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communication Fluent German Comfortable and energized operating and problem‑solving in a fast‑moving organization, working inbound and outbound opportunities across a range of industries and company sizes Ability to close net new business in a competitive landscape Exhibits a growth mindset, intellectual curiosity, and ambition Benefits Competitive salary and equity in a fast‑growing start‑up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr
Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Opportunity At Intercom, you’ll have the chance to shape the future of how we hire and grow our teams at a company that’s redefining customer service through AI. As the Recruiting Operations Lead, you’ll play a pivotal role in building the systems, processes, and programs that enable us to attract, hire, and develop the talent powering our mission. Your work will directly impact our ability to scale smarter and faster, ensuring we remain the category leader in AI‑first customer service. Role Summary You’ll join Intercom’s Recruiting Operations team, a group dedicated to optimizing every aspect of our hiring journey. Our mission is to ensure every candidate and interviewer has a seamless, equitable, and impactful experience. Your role will be central to aligning recruiting operations with broader company objectives, owning systems, tools, and processes while mentoring the Dublin‑based recruiting coordinators. Responsibilities Own and optimize all recruiting systems and processes; evaluate, implement, and integrate emerging tools and automation to drive efficiency, data accuracy, and scalability. Oversee the recruiting tech stack as system admin; drive updates, integrations, and explore emerging technologies (including AI and automation) to improve team efficiency and candidate experience. Own the RecOps ticketing process and team support; proactively resolve issues and drive continuous improvements to daily recruiting operations. Drive strategic, cross‑functional initiatives that strengthen recruiting infrastructure, enable data‑driven decision‑making, and enhance overall team effectiveness. Provide guidance and support to the Dublin recruiting coordination team; offer mentorship, assist with escalations, and maintain strong stakeholder relationships. Deliver data‑driven insights and reporting to track hiring progress and optimize recruitment processes by creating robust dashboards to inform decision making. Elevate candidate and interviewer experience by identifying pain points and implementing targeted process improvements. Represent recruiting operations as a key point of contact for cross‑org and company‑wide projects. Required Skills 5+ years of experience in recruiting operations, program management, or a related field, ideally in a fast‑paced, high‑growth tech environment. Strong analytical and process optimization skills, with a track record of driving measurable improvements. Skill in leveraging data to inform decisions and drive outcomes. Excellent project management skills with the ability to manage multiple priorities and senior stakeholders across the organization effectively. Comfort with data, reporting tools (e.g., Ashby), and workflow automation. Exceptional communication and collaboration skills. Growth mindset, resilience, and curiosity. Passion for AI and its potential to transform how we work. Bonus Skills & Attributes Experience working with technical recruiting stakeholders, especially within engineering. Experience supporting high‑volume recruiting or scaling hiring programs. Experience with a robust recruiting tech stack (e.g., Greenhouse, BrightHire, Ashby Analytics). Prior exposure to AI‑driven tools or a strong interest in AI innovation. Benefits Competitive salary and equity in a fast‑growing start‑up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. Cycle‑to‑Work Scheme with secure bike storage. MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Equal Employment Opportunity Statement Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
Join to apply for the Customer Success Manager, High Touch role at Intercom Join to apply for the Customer Success Manager, High Touch role at Intercom Get AI-powered advice on this job and more exclusive features. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers What skills do I need? 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams Experience establishing yourself as a trusted advisor with customer partners to guide outcomes Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified Ability to understand and communicate complex problems clearly and concisely to different audiences Self-motivating and entrepreneurial team player Experience building lasting relationships with customers and colleagues Experience setting up and using SaaS Communication Products Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Intercom by 2x Sign in to set job alerts for “Customer Success Manager” roles. Dublin, County Dublin, Ireland 6 days ago Customer Success Manager (Spanish Speaking) Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 3 days ago Senior Customer Success Manager, Mid-Market | EMEA Dublin, County Dublin, Ireland 5 days ago Dublin, County Dublin, Ireland 3 months ago Dublin, County Dublin, Ireland 5 days ago Dublin, County Dublin, Ireland 2 weeks ago Customer Success Strategy and Operations Manager Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 3 hours ago Dublin 4, County Dublin, Ireland 3 weeks ago Dublin, County Dublin, Ireland 3 months ago Dublin, County Dublin, Ireland 3 months ago Entry-level Customer Success Manager at Dublin Tech Company (€30-45k base salary + Hybrid) Dublin, County Dublin, Ireland $30,000.00-$45,000.00 1 week ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 3 weeks ago Customer Success Manager - Dublin, Ireland Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 2 weeks ago Dublin, County Dublin, Ireland 3 months ago Customer Success Manager - Nordics speaker Dublin, County Dublin, Ireland 2 weeks ago Customer Success Manager - Spanish speaker Dublin, County Dublin, Ireland 2 weeks ago Securities Services - Customer Success Manager - Vice President Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 4 days ago Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland €57,000.00-€62,000.00 5 hours ago Dublin, County Dublin, Ireland 1 week ago Customer Success Manager, Integration/ Automation Solutions - Arabic Speaking Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 1 hour ago LTS Implementation Consultant (French Speaking) Dublin, County Dublin, Ireland 2 days ago Dublin, County Dublin, Ireland 2 weeks ago Customer Success Manager - French Speaking Dublin, County Dublin, Ireland 2 weeks ago We’re unlocking community knowledge in a new way. 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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Opportunity We are hiring a Director to lead Product marketing. This is a very important, strategic role in the company, working directly with the senior leadership team. We’re reinventing how we market, and this role will play a major part in defining and executing a new better way. PMM is a small team based in London and Dublin, and we need the leader to be located with the team to maximise pace of progress. Ideally physically in our office, or in a similar timezone with frequent travel to collaborate in person. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product, and a leader in our category. We just launched Fin 3 , our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. Fin is delivering huge value for our customers , and is helping them transform their operations. Fin is a deep AI product, built on a proprietary stack that includes a sophisticated RAG system, and custom models. Fin works seamlessly with the rest of the Intercom product. When Fin can’t answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are currently early in executing on a new vision for Fin , where Fin will expand to become a full Customer Agent, expertly managing all customer communications to deliver an unparalleled customer experience. The Company Intercom is an often cited, standout example, of a company that has successfully transitioned from Saas to AI. This is because we bet on AI very early, and radically changed what we prioritise and how we work. We have undergone a massive transformation internally to set us up to win in the coming years. We have made multiple big bets, each of which has paid off: We bet the entire company on AI over 2.5 years ago, and completely changed our product strategy and execution. This has enabled us to be a market leader with Fin. We bet on and built a full AI stack, including the best RAG system for our category, and our own custom models trained on millions of customer interactions. This gives us an important competitive edge. We executed a full Intercom rebrand, inventing a new style anchored in futurism and art, that has been copied many times since. This has made our new Fin brand remarkable, and memorable. We redesigned pricing from first principles to be customer first, and were first to bring outcome-based pricing to market. This has set up a win-win dynamic for us and our customers. We split Fin and our Helpdesk into two separate products, so Fin could be marketed and sold independently. This enables us to sell Fin to businesses who can’t switch off large legacy competitors. We completely redesigned how we build software, fundamentally changing how our product and engineering teams work. This has enabled us to ship product updates a lot faster. We think long term. We are only 2 years into the AI technology cycle, and much has changed, but even more change is to come. We will continue to make very big bets, because we believe it is necessary to win in AI. Intercom is growing fast with a lot of opportunities to grow faster. Q1 this year was our largest revenue quarter in our history. Q2 beat Q1. Fin is our fastest growing product ever, and revenue is growing over 300% year over year. The Marketing Org Just as we have reinvented how we build software, we are reinventing how we market our products. Marketing is changing rapidly, it is very clear that what worked for the past decade will not work for the next. AI is a convergent force, it collapses the boundaries between roles. For the last 20 years, marketing in technology companies has become increasingly specialized. This made sense because digital channels increased and became fragmented, martech stacks exploded, and every function was expected to prove its ROI. To manage that complexity, teams built deep specialists for every channel, every stage, every metric. This led to two big things: Hyper specialization, driven by an obsession with attribution and RoI, led to demand teams having a lot more influence than brand teams. As teams increased in size, coordination costs compounded. Adding a 5th person to a team adds 4 additional relationships. With so much planning and so many handoffs, progress became slower. AI markets reward neither of these things. It is so fast moving, that speed is more important than precision in attributing RoI. What matters most is how fast you can learn in public. The market is hyper competitive, where companies can quickly replicate each other's differentiating features. Therefore, the only true differentiator is brand. That includes credibility, trust, and taste. We believe there is a new way for marketing in the AI age, and we have been pioneering many of these ideas in the market. As well as executing this new way, we are experimenting with different things, including the work we do, and how we organise ourselves. The environment is very fast paced, we ship a lot, we learn hard, and we iterate constantly. We follow new Marketing Principles . We believe that Marketing teams in the future will be filled with generalists. We call them full-stack Marketers: people who are builders by default, people who can create and ship across any part of a marketing org. There are three reasons why generalist, full-stack Marketers will become common: Speed will win. Therefore increases in quality through specialization are not worth the slowness that comes from bigger teams. AI is a convergent force. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. For example: A generalist with an AI powered video tool can produce work close to an experienced editor. A generalist with an agent trained on your strategy, positioning, messaging, brand voice etc. can produce PMM team quality content. The skills and traits that make great marketers great, are universal and independent from their specialism: Deeply understands the customer and market Deeply understands the product Excellent ability to synthesise patterns across both Clarity of thought in turning the synthesis into customer communication Excellent writer and content creator We’re hiring full-stack marketers who can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. These full stack marketers will still work with specialists at times. Specialism isn’t dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers. The Role Director of PMM The Director of PMM will manage specialist PMMs and full stack marketers, working across PMM, Content, and Advocacy. They will own core PMM artifacts: Our messaging house They are responsible for translating complex customer requirements and AI technology into compelling stories in the market, working daily with our Product, Engineering and AI team. Intercom is a very creative company, we pride ourselves on inventing new and better ways to do things, so this role is a very creative one. Experience Required: Proven experience leading Product Marketing teams. Experience in fast-growing startups or high-velocity environments. What We're Looking For: Attributes we're looking for Ambitious & Competitive - You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow. Confident & Decisive - You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning. Curious & Intellectually Engaged - You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work. Delivers Great Work & Works Hard - You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard. Technical & Internet-Native - You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand. Tasteful & Creative - You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply. Impatient & Change-Oriented - You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast. Skills we’re looking for Research - You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face Communication (Especially Writing) - You're excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk. Critical Thinking - You reason from first principles. You don't accept "that's how it's always been done." You question assumptions and find better ways forward. Creativity - You come up with new ideas and new ways of doing things. You see connections others miss. You're not constrained by how things worked before. Collaboration - You work well across functions. You build trust quickly. You make other people better and more effective. Relationship Building - You're good at making connections and building relationships-from internal stakeholders to customers to external partners. Analysis - You measure whether what you're doing is having impact. You use data to make decisions and iterate quickly. We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What\'s the opportunity? The Global Mobility Program Manager is a key member of the People Operations team responsible for building and maintaining end-to-end relocation, immigration and transfer programs and supporting our remote employees via our EOR program in close coordination with internal partners and external vendors. The Global Mobility Program Manager will play an integral role that supports Intercom’s relocation practices. We’re looking for a meticulous project manager, comfortable working in ambiguous situations and providing outstanding customer experience. What will I be doing? Own all stages of relocating new hires and current employees globally. Support Remote workforce through the EOR setup as well as own the vendor relationship. Draft and maintain internal documentation on relocation and immigration policies. Develop recommendations on relocation and immigration mobility strategy and compliance under guidance from outside counsels and vendors. Compile training resources and guidance for different stakeholders, as well as host training sessions. Analyse immigration and mobility data and compile it into reports for internal stakeholders. Assist the Recruiting team with providing a first-class experience to new hires requiring relocation and advising on hiring strategy and best practices. Manage day-to-day relationship with external relocation and immigration vendors to ensure continuous level of service. Serve as a global mobility liaison, resolving employee, Manager and the People team related queries and issues. Partner with vendors and cross-functional teams including Recruiting, Payroll, Legal, Business Partners to ensure smooth operation of global mobility programs and legal compliance. Identify, assess, and analyze gaps and deficiencies in our current offerings and administration processes, and make recommendations for improvements. Document and maintain administrative procedures for global mobility assigned processes and programs. Other projects, as needed in the Global Mobility space. What skills do I need? Minimum of 4+ years experience in relocation and immigration, 2+ years of in-house corporate mobility experience both international and US domestic strongly preferred. Ability to stay organized and effectively handle a high volume of relocations while providing spectacular customer service. Ability to effectively convey complex relocation guidance to employees, managers, leaders as well as external partners. You have a successful track record of supporting relocation and immigration programs. Experience managing relationships with external partners and vendors to support our mobility program The ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment. Workday experience is desired. Able to combine great people\'s intuition, business judgement and discretion in your decision-making. Knowledge of relocation, immigration and tax compliance regulations and laws, and industry best practices. Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment. A Bachelor degree or equivalent from an accredited university is preferred. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you\'re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you\'re looking for? Join our Talent Community to stay connected with us. Job details Employment type: Full-time Job function: Project Management and Information Technology Industries: Technology, Information and Internet We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
