Senior Property Loss Adjuster We are seeking an experienced Property Loss Adjuster to oversee both household and commercial claims from initiation to resolution, ensuring a customer‑focused experience throughout the process. With excellent knowledge in domestic and commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries. Key Responsibilities Oversee both household and commercial claims from initiation to resolution, ensuring a customer‑focused experience throughout the process. Utilize negotiation skills to aim for optimal outcomes in claims settlements while providing excellent customer service and fostering relationships with clients. Prepare and deliver case decisions and solutions to the customer, in line with agreed processes at the designated level authority, to meet business objectives and the customer proposition. Manage multiple cases effectively and participate in surge event management to provide vital support during critical times. Manage customer interactions efficiently, courteously, and in a timely manner, escalating to more senior and/or qualified colleagues as necessary to deliver high standards of customer satisfaction. Provide expert advice, guidance, and coaching to less experienced colleagues to develop knowledge and understanding of customers, customers’ businesses, and associated commercial drivers and risks. Requirements Dip LA / ACILA / ACII (required) +10 years loss‑adjusting experience (required) Experience dealing with brokers and a wide variety of customers Experience dealing with commercial insurance claims, including business interruption Good verbal and written communications skills This role is field based A full driving licence is required Regulatory Requirements Subject to Fitness & Probity Standards issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and be in a position to fully comply with them at all times. This role falls within the scope of the Minimum Competency Code (MCC); therefore the role requires the jobholder to have attained the status of ‘Qualified Person’ in the relevant functions. The jobholder must also comply with all CPD requirements as outlined in the MCC. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join to apply for the Customer Service Operations Underwriter role at Intact Insurance IE . Join Intact Insurance and make a difference everyday. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values; we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Customer Service Operations Underwriter - Galway Here, at Intact Insurance, we pride ourselves on having a highly skilled Customer Operations Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, Brokers, and Affinity Partners. We have an exciting new career opportunity to enter the Insurance industry as a General Insurances Underwriter (Car & Home). This is a unique opportunity to join our dynamic and fast paced team as we grow our operations. The role is a full‑time position, and training takes place in our Knocknacarra, Galway offices. You will be a principal point of contact for our customers and brokers, primarily communicating via telephone and email. Our customer services centre is fast‑paced, and the role involves managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of underwriting professionals who are passionate about delivering best‑in‑class service. If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you! Key Responsibilities You will spend most of your time on the phone providing excellent customer service, and making underwriting decisions on car and home insurance Working within your underwriting licence, and escalating underwriting decisions to senior team members Meeting and exceeding your assigned individual, and team targets Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills Fulfil any additional administration duties in support of the role What we need from you Minimum requirement – Leaving Certificate or mature students Previous experience in the insurance sector is highly desirable, although not essential Great communication skills with a superb telephone manner Exposure to large multinational call centre environments would be an advantage Strong computer skills with experience in Microsoft Word and Excel Excellent organisational skills with focus on accuracy & attention to detail Strong track record, demonstrating ability to meet targets Regulatory Requirements Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/CIP or other recognised qualification) This role is a “controlled function” as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Seniority level Entry level Employment type Full‑time Job function Customer Service and Administrative Insurance #J-18808-Ljbffr
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Desktop Property Claims Adjuster The Desktop Property Claims Adjuster role involves undertaking assessments of household property claims and making associated settlement recommendations in line with designated authority levels, policy cover and customer propositions. You will spend the majority of your time gathering relevant claim information from customers, adjusting claim submissions in line with policy cover and informing customers of settlement outcomes. You will be desk based, working in a team with other Property Claims colleagues in our Galway office. You will have strong analytical, communication and organisation skills. Key Responsibilities: As a Desktop Property Claims Adjuster, you will oversee household desktop claims from initiation to resolution, ensuring a customer‑focused experience throughout the process. With knowledge in property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries. Utilizing your negotiation skills, you will aim for optimal outcomes in claims settlements, while providing excellent customer service. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition. This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Providing expert advice, guidance and coaching to less experienced colleagues to develop knowledge and understanding of desktop claims adjusting best practice. Customer satisfaction and retention levels Quality and levels of service delivered Operational efficiency Personal contribution to team productivity Application of Brand Beliefs Compliance with legal, regulatory and policy requirements Requirements: CIP qualified (desired but not essential) +3 years property claims handling experience +2 years desktop claims handling experience (required) Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status #J-18808-Ljbffr
A leading insurance provider in Galway is seeking a Customer Service Operations Underwriter. This entry-level role involves providing exceptional customer service and making underwriting decisions on car and home insurance. The ideal candidate will possess great communication skills and a strong attention to detail. Previous insurance experience is a plus, but not required. We offer a hybrid work environment, allowing flexibility to thrive and develop professionally. #J-18808-Ljbffr
A leading insurance provider in Galway is seeking a Desktop Property Claims Adjuster. In this role, you will handle household property claims from initiation to resolution, ensuring a customer-focused experience. You will need strong analytical, communication, and organizational skills, with 3+ years in property claims and 2+ years in desktop claims handling. The position offers opportunities for professional growth in a hybrid work environment, emphasizing teamwork and effective customer service. #J-18808-Ljbffr
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Reserving Consultant Controls The key purpose of the Reserving Consultant Controls role is to carry out high-quality uplift and operation of the actuarial controls which oversee the reserve review and booking processes. This will involve working with external consultants, Group Financial Control, Corporate Actuarial and Finance teams to uplift, design, build, train other in, implement and operate an updated actuarial controls process. The Reserving Consultants Controls will support wider Corporate Actuarial work as necessary and embrace new technology, techniques and processes to help drive continuous change and improvement. Consultants will typically be around the nearly or newly qualified actuary level. Consultants can work independently and with accountability for their work, seeking support from Senior Consultants, Directors or Principals where appropriate. This role reports to the Head of Reserving (Director, Corporate Actuarial) and will work closely with the UK&I Actuarial Principal (Controls). The role is for an initial term to end 2027 but may be extended into 2028 depending on business requirements. Key Responsibilities Delivery of high-quality actuarial controls to ensure effective oversight & control of the reserve review and results booking processes. Carrying out actuarial process and controls management such that all relevant professional standards, regulatory standards, and IFC policies and principles are achieved and continuously complied with. Includes completion of appropriate controls documentation. Working with Group Financial Control who set the controls environment in which we operate to ensure a compliant and appropriate Actuarial controls process. Link into other related group projects to ensure any Actuarial process changes arising from those projects are factored into the Actuarial controls process and uplift requirements. Development of data inflow (information produced by entity) and management review controls documentation & training materials including training of the team, to meet these requirements and allow the operation of the uplifted controls within UK&I Corporate Actuarial. Working with key business stakeholders in other teams including Finance, Claims and Underwriting & Pricing to ensure appropriate control oversight and management of data flows between those teams and UK&I Corporate Actuarial. Embrace new techniques, technology, improvements and developments led by Group Financial Controls leadership, Actuarial leadership and the UK&I leadership. Building and maintaining effective working relationships with other business areas to maximise effective operation of the function. Contributing to the learning, development, coaching and motivation of fellow team members and junior/ less experienced colleagues. Requirements Appropriate actuarial training, qualification and experience commensurate to the expectations set out above for consultants. Newly or nearly qualified actuary or Accountant. Existing knowledge general insurance reserving is essential, whilst audit and controls knowledge would be advantageous within Accountancy. Existing knowledge of IFRS17 actuarial reporting would be advantageous. Ability to document process control flowcharts in IBM Blueworks controls software would be advantageous. Credibility to operate in support of the UK&I Actuarial leaders, work as part of an effective team, and to drive continuous improvement. Relationship and trust building with senior actuarial colleagues and the business is paramount. Minimum 40% of working time in the office. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally #J-18808-Ljbffr
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Head of Property & Motor Damage Claims As the Head of Property & Motor Damage Claims, you will lead multiple operational teams and play a central role in shaping and executing our claims strategy. Reporting directly to the Chief Claims Officer, you will combine strategic oversight, operational excellence, and people‑focused leadership to deliver exceptional outcomes for our customers and our business. You’ll thrive here if you’re energised by transformation, passionate about customer advocacy, and motivated by building and nurturing teams that deliver consistently high performance. Key Responsibilities: Strategic & Operational Leadership Lead high‑performing Property & Motor Damage Claims teams, fostering a culture of engagement, accountability, and continuous improvement. Provide coaching and development to team leaders to drive capability growth and performance excellence. Oversee delivery of the Property & Motor Damage Claims Strategy, ensuring alignment with business goals. Transforming the Future of Claims Lead major multi‑year transformation programmes across telephony, IVR, workforce management, and knowledge systems. Develop modern digital solutions and improve claims journeys to enhance customer experience. Driving Performance & Customer Excellence Own operational performance, KPIs, customer satisfaction, quality assurance, and resource optimisation. Evolve claims handling techniques and oversee indemnity and cost management using emerging insights. Build the strategic customer proposition across digital, supply chain, and segment‑specific initiatives. Governance, Compliance & Risk Management Ensure a robust control environment aligned to regulatory, legislative, and internal policy requirements. Operate as a “controlled function,” meeting Fitness & Probity and MCC requirements. Partner with cross‑functional stakeholders to influence decisions and deliver high‑impact outcomes. Manage panel suppliers and represent Claims at key governance and performance forums. Advocate for diversity, equity, inclusion, and a culture where people thrive. Drive continuous improvement across people, processes, and technology to deliver exceptional service. Requirements: You are an experienced Claims or Operations leader who combines strategic thinking with hands‑on delivery. You bring: 5 – 8 + years’ experience in a senior claims, operations, or customer service leadership role. Strong leadership capability, managing multiple teams in a fast‑moving environment. Knowledge of contact centre technologies, customer journey optimisation, QA, complaints handling, and WFM. Excellent communication, analytical skills, and stakeholder management. CIP (minimum) or equivalent qualification, and compliance with MCC requirements. If you’re motivated by driving transformation, elevating customer experience, and developing exceptional teams, this is a role where you can truly make an impact. Regulatory Requirements: Subject to Fitness & Probity Standards issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and be in a position to fully comply with them at all time. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally #J-18808-Ljbffr
A leading insurance company in Galway is seeking a Head of Property & Motor Damage Claims. In this role, you'll lead operational teams to shape and execute the claims strategy, ensuring high performance and exceptional customer outcomes. Candidates with 5-8+ years in claims or operations leadership and strong communication skills will excel. The company offers a hybrid work environment and values employee growth and development. #J-18808-Ljbffr
