Security Control Room Operators (SOC) Ballycasey, Shannon / Limerick €28.00 per hour | 24/7 shifts We are currently recruiting Security Control Room Operators to join a professional team based in Ballycasey. This is a control room–based role, supporting the monitoring of CCTV, alarms, and site systems, and responding to incidents in real time within a structured environment. Key Responsibilities Monitor CCTV, alarms and access control systems Respond to and elevate incidents in line with procedures Maintain accurate logs and reports Communicate effectively with on‑site teams and management What We’re Looking For Previous control room / CCTV monitoring experience is required Valid PSA Licence (essential) Strong communication and decision‑making skills Good IT skills and attention to detail Ability to work 24/7 shift patterns What We Offer €28.00 per hour Structured environment with clear procedures Ongoing training and development Long‑term, stable roles #J-18808-Ljbffr
ICTS UK & IRELAND is seeking a proactive Area Supervisor in Tallaght, Ireland, responsible for operational management across multiple Data Centre sites. Applicants should have a valid PSA Licence and relevant security experience, ideally at a supervisory level. The role involves providing leadership and support to security teams, conducting audits, managing training coordination, and ensuring compliance with security protocols. This position offers a salary of EUR 21/hour and includes opportunities for further training and professional development. #J-18808-Ljbffr
Overview Role Summary: We are seeking a proactive and highly organised Area Supervisor to support the Cluster Account Manager and Training Account Manager in the day-to-day operational management of multiple Data Centre sites. This role is central to ensuring smooth service delivery, maintaining high security standards, coordinating training activities, and providing strong leadership to security teams across the cluster. You will act as the operational link between management and site teams, ensuring consistency, compliance, and exceptional service across all locations. Responsibilities Support the Cluster Account Manager with daily operational oversight across multiple sites. Assist the Training Account Manager with planning, coordinating, and delivering training activities. Provide leadership, mentoring, and performance support to security officers. Conduct site visits, audits, and compliance checks. Manage administrative tasks including reporting, scheduling, and documentation. Ensure adherence to security protocols and client requirements. Respond promptly to operational issues and escalations. Build strong working relationships with clients, site teams, and management. Work shift patterns, including nights, as required operationally. Participate in regular out-of-hours emergency on-call duties. Essential Requirements Valid PSA Licence Security experience, ideally at a supervisory level Full driving licence with access to a vehicle (multi-site travel required) Administrative experience with strong organisational skills Excellent IT skills, with the ability to work confidently across multiple systems and programs Proven ability to lead, mentor, and support security officers Ability to work to tight deadlines and manage competing priorities Flexibility to work shift patterns, including nights Willingness to undertake regular on-call responsibilities Desirable Qualifications & Experience Previous Data Centre security experience Manual Handling and Safe Pass certification (or willingness to obtain) Train the Trainer qualification (or willingness to obtain) Salary & Benefits Eur 21/hour On-call allowance Opportunities for further training and professional development #J-18808-Ljbffr
A leading security services provider is seeking a Lead Security Control Room Operator in Shannon, Ireland. The role involves full command of security operations across multiple sites, requiring strong incident management skills and effective coordination under pressure. Ideal candidates will have over 5 years in a control room and proven supervisory experience, coupled with excellent communication skills. The position offers a competitive hourly rate of €28.00 and a 24/7 rotational shift pattern, ensuring an engaging work environment. #J-18808-Ljbffr
Location: Ballycasey Multi-Site Operations Shift Pattern: 24/7 rotational shifts (days/nights/weekends) Reporting To: Security Manager / Head of Security Operations Hourly Rate: €28.00 per hour The Opportunity We are appointing a Lead Security Control Room Operator to take full on-shift command of security operations across a multi-site environment. This is an operational leadership position requiring proven incident command capability, decisive judgement under pressure, and the ability to coordinate personnel, systems, and external agencies in real time. You will act as the single point of control during incidents, maintaining situational awareness, directing response teams, and ensuring structured escalation and resolution. Key Responsibilities Act as on-shift authority for all security incidents Lead incidents end-to-end: detection, validation, escalation, coordination, containment, resolution, and review Direct on-site response teams and allocate resources effectively Liaise with emergency services, law enforcement, facilities, and senior stakeholders Maintain command logs and ensure a full audit trail Deliver structured post-incident debriefs and lessons identified Control Room Leadership Lead and supervise control room operators during shift Maintain discipline, focus, and procedural compliance Set operational priorities based on risk and impact Approve escalations and critical decisions Mentor and develop operator capability Systems & Intelligence Oversight Oversee CCTV, access control, intrusion detection, alarm monitoring, and incident management systems Validate alarms and reduce false positives through structured assessment Maintain situational awareness across multiple sites Identify emerging risks, patterns, and vulnerabilities Ensure compliance with data protection and evidence-handling standards Governance & Compliance Operate in line with SOPs, post orders, and regulatory requirements Ensure compliance with licensing and industry standards Support audit preparation and evidence gathering Contribute to continuous improvement of procedures and response frameworks Essential Requirements Minimum 5 years experience in a security control room or SOC environment Minimum 2 years in a supervisory or lead operator role Demonstrable experience managing live security incidents Strong working knowledge of CCTV, access control, and alarm systems Experience liaising with emergency services PSA licence (or eligibility to obtain) Excellent written and verbal communication skills Ability to make sound decisions under pressure High level of integrity and professionalism Desirable Experience within critical infrastructure, data centre, aviation, pharmaceutical, or corporate environments Formal Incident Command or crisis management training CCTV certification First Aid / Emergency Response training Knowledge of ISO-aligned environments Advanced report writing and documentation capability What Success Looks Like Incidents are controlled swiftly and proportionately Escalations are accurate and timely Control room discipline is maintained under pressure Stakeholders have confidence in operational command Documentation withstands audit and regulatory scrutiny Important Note This role is not suitable for junior or monitoring-only control room operators. Applicants must have demonstrable experience leading and commanding security incidents. How To Apply Please send your CV, reference details and relevant certifications to the contract security manager Caroline.Woods@icts.ie. Applications will be reviewed on a rolling basis. #J-18808-Ljbffr
A leading security service provider is seeking a Data Centre Security Officer in Tallaght, Ireland. In this role, you will ensure the security and safety of premises and people. You will manage access control, patrol the premises, and monitor security systems. A valid Private Security Authority license and full-time availability are essential. The company provides full training and necessary equipment. Join us to contribute to a secure environment while working in a modern and dynamic setting. #J-18808-Ljbffr
ICTS are looking for reliable and technology savvy Data Centre Security Officers to ensure the security and safety of premises and people amongst their sites. You’ll be required to work 12 hour shifts, and be part of a Data Centre team that will support the ongoing operation to cover holiday and leave. An experienced Security Officer, you will carry out a range of duties in a modern and fast paced environment, including: Managing access control for buildings and car-parks - for employees, visitors, and contractors. Patrolling the buildings, car parks, and grounds to deter and detect problems. Checking and challenging ID passes with a professional and friendly approach. De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems The following would also be useful, but are not essential: SIA Public Space Surveillance (PSS) (CCTV) licence First Aid qualification Experience in a similar role Essential Requirements Valid Private Security Authority (PSA) License Full-time availability for all shifts (days, nights, weekends) Strong communication and teamwork skills Demonstrated professionalism and integrity Five years' checkable history and references To pass a criminal records check (CRC) to the required standards Preferred Qualifications Valid Safe Pass certification Customer service experience Advanced IT skills Full training, uniform and health and safety equipment (PPE) are provided. Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same. #J-18808-Ljbffr
