Job Description Join our award-winning team at HYDE Bar & Gin Parlour as a Restaurant Supervisor. Reporting to the Restaurant Manager, youll play a key role in providing refined, engaging service to every guest. Duties & Responsibilities Ensure appropriate levels of customer service at all times Oversee all front and back of house catering operations Promote good team relations in F&B team ensuring fairness and consistency Manage and monitor product quality and service in the restaurant and function rooms Maintain quality control for all food served Lead, support, inform and guide team members in all restaurant activities and operations Assist in the onboarding of new F&B staff and ensure they complete SOP training Assist with and carry out training within the department to ensure consistency of the required standards Assist in ensuring all sections are allocated appropriately amongst the team Monitor, observe and assist in evaluating team member performance Support and assist team members in handling guest inquiries and requests and in resolving customer complaints Ensure team compliance with health, safety, sanitation and alcohol awareness standards Seek ways to cut waste and decrease operational costs Assist in driving and implementing company initiatives as assigned by management Evaluate and highlight issues to management and make improvements accordingly Professional Requirements and Experience Minimum of 2 years' continuous working experience in a fast-paced food and beverage environment Be passionate about the hospitality industry Excellent communication and interpersonal skills Skills: Communication Interpersonal Skills Time Management Benefits: Gym Meal Allowance / Canteen Employee Assistance Programme Bike to Work Scheme Wellness Programme Company Events
