The Hyatt Centric is delighted to invite applicants for the position of Receptionist . Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital. Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve. Responsibilities Greet and welcome guests in a courteous and professional manner Process guests check-ins and check-outs efficiently and ensure accurate billing Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions Handle phone, email, and online bookings, ensuring accurate input into the system Carry out all Reception duties as per the agreed standards Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and lift to management if necessary Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations Handle cash, credit, and other payment transactions accurately Coordinate with maintenance, and other departments to meet guest needs Deal with Lost Property as per hotel policy Requirements Previous experience as a Receptionist in a hotel Excellent communication and interpersonal skills Ability to handle multiple tasks and work under pressure Proficiency in Opera Professional appearance and a positive attitude Flexibility to work shifts, including evenings, weekends, and holidays #J-18808-Ljbffr
Hyatt Centric The Liberties Dublin is seeking an Assistant Night Manager to ensure smooth hotel operations during night hours. Responsibilities include managing night staff, overseeing front desk duties, and ensuring cleanliness and safety throughout the hotel. Ideal candidates will have previous experience as an Assistant Night Manager or Night Supervisor, alongside strong customer service skills. The position involves varied working hours to suit operational needs. Competitive pay and training opportunities available. #J-18808-Ljbffr
The Hyatt Centric is delighted to invite applicants for the position of Assistant Night Manager. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital. Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve. Job Purpose: To ensure the smooth running of the Hotel between the hours of 11pm and 7.30am. Main Duties: To manage and take responsibility for the hotel at night in the absence of the Night Manager To ensure the Switchboard is manned at all times. To carry out occasional Reception duties, i.e. check-in, check-out as directed by Reception. To be responsible for the preparation and setting of all function and meeting rooms. To be responsible for looking after guests needs as directed by Reception. To ensure toilets and cloakrooms are kept clean and tidy at all times. To perform security checks and fire checks at regular intervals. To operate machinery and care for it as necessary, ensuring adherence to Health and Safety procedures. To use soaps, solvents and chemicals as directed. To carry out the Hotel's customer relations policy and to communicate Hotel services to guests. To ensure a high standard of personal hygiene and grooming and to wear relevant uniform and name badge at all times. To ensure that reasonable care is taken for the Health & Safety of yourself, other employees, guests and any other persons on the Hotel premises. To carry out fire and accident drills. To observe all safety rules and procedures. To ensure that all materials and equipment are not left in a hazardous state. To report and where possible, take action on incidents of accidents, fire loss or damage. Any other duties as directed by the Management Hours of Work: Due to the nature of the business, your working hours will vary from week to week. As such, your exact working hours will be advised to you on a weekly basis by your manager in advance on the weekly roster. Skills Required: Previous Assistant Night Manager/Night Supervisor experience is essential for this role. Previous Bar/Reception experience is desired. Must be computer literate - knowledge of Front Desk Systems an advantage, however you will receive training on Opera. Should be motivated team player with excellent organisational and people management skills. Possess good communication and interpersonal skills. Ensure customer service and hospitality levels are kept to an exceptional level. Excellent planning and organisational skills. This job description is neither definitive nor restrictive and may be modified occasionally to meet the changing needs of the business. #J-18808-Ljbffr
