Senior Software Engineer - Customer Experience Platform Apply for the Senior Software Engineer - Customer Experience Platform role at Hopper . About The Team The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: Customer self-serve experiences within the Hopper app and partner-integrated flows Internal agent platforms that enable efficient, high-quality human resolution HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners Together, these platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post-booking experiences worldwide. About The Job As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI‑driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self‑service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner‑specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self‑service UX. What Would Your Day‑to‑Day Look Like Design, build, and improve the backend and/or full‑stack systems that power HTS Assist, internal agent tools, and customer self‑serve flows. Develop scalable APIs, microservices, and orchestration logic that support complex post‑booking journeys across AI, chat, voice, and web. Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency. Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments. Own features end‑to‑end, from technical design through implementation, testing, deployment, monitoring, and iteration. Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices. Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction. Minimum Qualifications 3+ years of experience in software engineering, ideally building large‑scale distributed systems or customer‑facing applications. A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure. Experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems. Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar). Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively. Strong communication skills and comfort collaborating with cross‑functional teams. Preferred Qualifications Experience with conversational AI, LLM orchestration, or automation systems. Experience building customer service, CRM, telephony, contact center, or workflow automation tools. Familiarity with React, TypeScript, or modern frontend frameworks for engineers who want to contribute full‑stack. Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs). Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required. #J-18808-Ljbffr
A leading travel technology company is seeking a remote Product Manager for Flights Supply. This position requires at least 6 years of product management experience within high-growth environments. You will lead the integration of airline and third-party partners and optimize processes for a seamless booking experience. The ideal candidate has technical fluency in APIs and a strong collaborative spirit. This role offers competitive salary, startup culture, and the opportunity to impact product direction significantly. #J-18808-Ljbffr
About the Role As the Product Manager for Flights Supply, you will lead the critical execution of integrating global airline and third-party partners to scale our inventory and ensure a world-class booking experience. You will own the technical delivery and continuous optimization of our supply ecosystem, leveraging AI-driven automation to accelerate partner onboarding and drive industry-leading performance across price competitiveness, bookability, and latency. This is a high-impact role where your ability to bridge complex API architecture with commercial goals will directly determine the depth and reliability of Hopper’s flight marketplace. This role is 100% remote. What would your day-to-day look like Lead the end-to-end integration of external flight supply partners including airlines, aggregators, and GDS via high-performance connectivity APIs. Translate complex commercial and technical requirements into clear product specifications for shopping, booking, and post-booking automation. Prioritize and manage a high-velocity roadmap focused on improving integration quality, reducing time-to-market, and minimizing system defects. Monitor and optimize core supply metrics such as price competitiveness, booking success rates, and API latency to ensure a seamless user experience. Collaborate with engineering teams to build scalable, stable backend solutions that align with internal platform standards. Implement AI-native solutions for anomaly detection in pricing, automated issue handling, and partner data mapping. Work closely with commercial and partner success teams to onboard new supply sources and resolve performance gaps in availability or functionality. Standardize integration processes to improve the scalability of partner onboarding and operational efficiency. Communicate progress, technical hurdles, and performance results to cross-functional stakeholders across the business. An ideal candidate has At least 6 years of product management experience, specifically within high-growth, execution-focused environments. Technical fluency in APIs, backend systems, and third-party integrations to effectively partner with engineering on complex connectivity challenges. A data-driven approach to product ownership with the ability to define, track, and move needle-moving metrics like conversion, bookability, and latency. An AI-native mindset and a strong interest in applying machine learning to automate repetitive workflows and improve data quality. Exceptional collaborative skills to navigate the intersection of engineering, commercial operations, and external partner requirements. Professional experience in travel, flights, GDS, or supply-heavy domains to provide a deep understanding of airline distribution and pricing logic. Familiarity with inventory management or booking systems to drive improvements in post-booking automation and ancillary coverage. Exposure to AI-driven products or data enrichment workflows to accelerate partner onboarding and operational efficiency. Benefits Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Carrot Cash travel stipend Flexdesk All Access Pass & Work-from-home stipend Entrepreneurial culture where pushing limits and taking risks is everyday business Open communication with management and company leadership Small, dynamic teams = massive impact #J-18808-Ljbffr
A leading travel technology company in Dublin is seeking a Senior Software Engineer focused on enhancing post-booking experiences. This role involves designing and building scalable systems, including APIs and microservices, while collaborating closely with product, design, and AI teams. The ideal candidate will have over 3 years of experience in software engineering, particularly in distributed systems and cloud infrastructure. This position offers a dynamic work environment and the chance to impact millions of travelers worldwide. #J-18808-Ljbffr
A leading travel technology company is seeking an exceptional AI-native Senior Product Manager to build the intelligence backbone for travel solutions. This role involves strategizing pricing intelligence, managing predictive models, and ensuring operational excellence across cross-functional teams. The ideal candidate will have 5+ years of experience in product management with a focus on AI systems, strong SQL skills, and a deep understanding of marketplace dynamics. The position offers competitive compensation and unique growth opportunities in a dynamic startup environment. #J-18808-Ljbffr
A leading travel technology firm is seeking a Sr. Business Development Manager to oversee airline partnerships across Europe. This role requires managing relationships, negotiating commercial terms, and optimizing performance for strategic airline accounts. The ideal candidate will have significant experience in airline distribution and a strong commercial mindset. With the opportunity to work with major European carriers, this position promises a dynamic and impactful career in a fast-growing company. #J-18808-Ljbffr
A leading travel platform in Dublin seeks a Finance Engineer to enhance strategic decision-making through automated reporting and advanced financial modeling. The candidate will architect forecasting models, automate performance metrics, and collaborate with Sales on innovative Go-To-Market strategies. Ideal applicants will have 5-7 years of experience in tech, expertise in SQL, and proficiency with AI tools like Claude to drive efficiencies. This role operates as an Independent Contractor with a competitive salary and considerable growth potential. #J-18808-Ljbffr
A leading travel technology firm based in Dublin is seeking a Senior Site Reliability Engineer to join their Cloud FinOps team. This role involves optimizing cloud infrastructure in Google Cloud, driving cost efficiency, and participating in incident response. Candidates should have a strong background in SRE, DevOps, or Software Engineering, along with troubleshooting skills and a good knowledge of cloud services, especially Google Cloud. Competitive salary and substantial equity options are offered. #J-18808-Ljbffr
About the Role We are seeking an exceptional, AI-native Senior+ Product Manager to build and lead the intelligence and reconciliation backbone of HTS across Flights, Hotels, Cars, and Ancillaries. This role owns the systems that define pricing intelligence, supplier performance reporting, and financial truth across millions of travel transactions. You will design and scale model-driven infrastructure that continuously interprets transactional data, generates reference pricing, detects performance shifts, reconciles financial flows, and governs revenue integrity in real time. This is a foundational role at the intersection of marketplace economics, machine learning, and financial systems. You will partner deeply with Data Science and Engineering to productionize predictive models, define evaluation frameworks, manage model lifecycles, and ensure intelligence systems are measurable, adaptive, and trusted. The work you do will directly shape partner economics, supplier transparency, and HTS’s global commerce platform. What Would Your Day-to-day Look Like Own the end-to-end strategy and roadmap for pricing intelligence, supplier performance intelligence, and financial reconciliation across all travel verticals. Architect and evolve reference pricing systems leveraging predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection. Build the supplier intelligence layer, transforming transactional data into automated performance signals, demand insights, and pricing diagnostics. Establish and govern the canonical source of truth for revenue, margin, take rate, transactions, and cancellations across systems and partners. Design model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement mechanisms. Implement automated reconciliation and anomaly detection systems to proactively surface financial inconsistencies at scale. Drive cross-functional execution across Engineering, Data Science, Finance, Commercial, and Supply to deliver production-grade, model-integrated infrastructure. An Ideal Candidate Has 5+ years of Product Management experience, including ownership of AI-native products and model-driven systems in production. You have built and scaled systems where AI is foundational to product behavior — not an additive feature. Hands‑on experience writing prompts, designing evaluation harnesses, or prototyping with LLMs/foundation models as part of their PM workflow (not just overseeing others doing it). Demonstrated experience operating as an AI-native PM, with hands‑on ownership of model lifecycle management including problem framing, signal design, evaluation metrics (e.g., precision/recall tradeoffs, forecasting accuracy), monitoring frameworks, drift detection, and retraining strategies. Experience shipping predictive systems, anomaly detection platforms, automated decisioning infrastructure, or model-driven pricing systems at scale. Strong fluency with SQL and large-scale transactional datasets. Experience owning pricing systems, financial reporting platforms, marketplace intelligence tools, or reconciliation frameworks. Deep understanding of marketplace economics, revenue mechanics, and pricing strategy. Track record of delivering complex, cross-functional systems with measurable business impact. Exceptional communicator able to operate effectively across technical, financial, and commercial stakeholders. Bonus Prior experience in Data Science, Engineering, or a highly technical role. Background in travel commerce, fintech, ads, or other transaction-heavy marketplace environments. Perks And Benefits Of Working With Us Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre‑IPO equity packages. Carrot Cash travel stipend Flexdesk All Access Pass & Work-from-home stipend Entrepreneurial culture where pushing limits and taking risks is everyday business Open communication with management and company leadership Small, dynamic teams = massive impact Engagement Status: Independent Contractor Note on Contractual Status: This position is offered as an independent contractor engagement (Contract for Services) and does not constitute an offer of direct employment. The successful candidate will operate as a self‑employed individual or through a Personal Service Company (PSC). You will be responsible for your own tax, PRSI, and VAT compliance in accordance with Irish Revenue Commissioners regulations. Engagement is contingent upon providing proof of valid business registration and appropriate professional indemnity insurance. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world‑class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no‑questions‑asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co‑develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen‑Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Come take off with us! #J-18808-Ljbffr
A leading travel platform in Dublin is seeking a Revenue Operations Manager to enhance revenue operations and analytics. This role involves designing and implementing data models and reporting frameworks while improving revenue workflows. The ideal candidate will have 3-5 years in a similar role, with strong skills in SQL and familiarity with BI tools. This position offers a competitive salary, independence as a contractor, and numerous perks including a travel stipend and a work-from-home arrangement. #J-18808-Ljbffr
