Sous Chef @Hilton Dublin Charlemont Who are we? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotels has its own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests. MAIN PURPOSE OF THE JOB:Assist the Kitchen Management Team with the operation of the kitchen(s), including food preparation and quality, physical maintenance, and inventory functions, to ensure hotel quality standards and revenue goals are met and food and supply costs are controlled MAIN DUTIES AND RESPONSIBILITIES Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day. Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents. Comply with all Company policies and procedures as outlined in your Team Member Handbook and new policies and procedures as introduced from time to time. Assist in the documentation of all quality standards and the adherence to these standards. Maintain all assigned areas to the highest standards of cleanliness and tidiness Maintain exceptional standards of personal grooming and appearance Complete forecasts, plans, and departmental production reports for management. Fill and sign food and beverage requisitions for the kitchen's needs. Participate in all food inventories. Ensure the food cost for the hotel is at a minimum Assist the Executive Head Chef in planning of food budgets and forecasts. Manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure team members have the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other special events. Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Assist in the recruitment of new team members. Assist with addressing customer questions and issues relating to kitchen services. Ability to develop creative menus and daily specials and supervise their implementation, making sure that menus are prepared correctly and ready for service. Ensure the security and proper storage of food products (HACCP), inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste and pilferage. Respond properly in any hotel emergency or safety situation SERVICE STANDARDS The quality of the services we provide are central to the future success of the Company and vital to earning a loyal customer base. Give a good first impression to the Kitchen Team by reporting for duty on time and ensuring that you wear the required clean uniform and that you maintain the highest level of personal and work cleanliness and hygiene. Assist the Kitchen Team with the operation of the kitchen(s), including food preparation and quality, physical maintenance, and inventory functions, to ensure hotel quality standards and revenue goals are met and food and supply costs are controlled Ensure that all menu items are prepared and presented according to established recipes and standards. Develop menu design and concepts for all food and/or bar outlets, and catering events. Monitor competitor and industry trends. Deliver guest requests to high standard, exceeding expectations where possible. Maintain procedures to ensure the security and proper storage of food (HACCP), inventory and equipment. Replenish supplies in a timely manner and minimise waste and pilferage. Ensure that all kitchen equipment and storerooms are in proper operational condition and are cleaned on a regular basis. Adhere to governmental regulations as well as brand standards and hotel or company policies and procedures. Conduct proper food inventory procedures. Determine minimum and maximum stocks for all food, material, and equipment. Communicate all relevant information to team members in a timely manner to create an inclusive environment. Monitor closely all hotel communication channels such as Beekeeper and notice boards. Deliver and receive corrective or developmental feedback in a professional manner. Value the contribution of all team members, recognising and celebrating success and good performance. Identify training and development opportunities for self and team members to achieve career goals. HEALTH & SAFETY To ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers and any third-party service providers on the premises at all times. Adhere to all regulations in respect of health and safety, customer safety, fire regulations, emergency procedures and chemical safety. Ensure that any cleaning and maintenance issues are reported to the appropriate person in accordance with Company procedures. Ensure that to maintain your work area in a clean, tidy and safe manner at all times. Ensure that any incidents or accidents are reported to the relevant Manager and recorded in accordance with the Company Accident Reporting Procedures. GENERAL To reflect and enhance the Companys mission statement and objectives in all activities. Be aware of both environmental concerns and energy conservation throughout your workplace. To attend and have input at meetings as required. Carry out any other duties as requested by management. Skills: Culinary Food hygiene Menu Development Menu Costing
MHL Hotel Collection and Hilton Dublin Hilton Dublin in Charlemont Place, Dublin 2 are looking for a Director of Sales & Marketing to join their team. * Please note, the successful candidate must have extensive previous hotel sales & marketing experience. Main Purpose of the Job: The management and implementation of the Hotel Annual Sales and Marketing strategy for the Hilton Dublin Hotel. The Director of Sales and Marketing functions as the strategic leader and driver of hotel sales and has responsibility for achieving property revenue goals, & guest satisfaction. Leads and manages all day-to-day activities related to the proactive sales and marketing function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives. What will I be doing? Sales Growth Responsible for the development and implementation of sales and marketing strategies for growth by: Develop, implement and monitor the annual Sales and Marketing plan for the hotel. Manage own portfolio of accounts in Corporate, MICE, Business groups, Airlines, Agent, Tour Operator, and Leisure segments in local, regional and global markets. Seeking out and secure new corporate and leisure business, in line with the Hotels budgetary requirements. To participate in and activate the agreed strategy in the annual RFP process in conjunction with the Cluster Revenue Manager to ensure maximum RFP acceptance. Seek to maximise all revenue opportunities from existing accounts through strategic planning and effective account management. Deliver budgeted room sales in key segments the DOSM has responsibility over: corporate/corporate group/consortia/conference in house/ad hoc tour series and tour series/Airline etc. Deliver budgeted M&E sales with focus on food and beverage sales along with yielding room hire rates. Delivery of Christmas party night / BBQ target cover and developing evening events with food and beverage opportunities. Assist with delivering budgeted Food and Beverage sales with specific focus on the restaurant & bar. Lead team to identify and develop new business from new accounts through strategic activities research, face to face calls, networking proactive campaigns, sales missions, trade shows etc, to target and convert new business and provide effective account management. Core focuses on corporate transient, MICE, Social Events, Local Corporate Relationships, MICE agents and airlines. Leverage the Hilton International brand and global account managers to exploit all existing and new business opportunities. Monitor and lead M&E Pipeline analysis identifying gaps vs budget, and actioning as appropriate with the M&E Team. Participating and supporting the offsite cluster Sales teams with customer visits, including face to face sales calls, site inspections and familiarization trips, networking events, workshops etc. Targeting of new Tour series and Ad Hoc leisure group business, in line with the hotels business objectives and in conjunction with the Cluster Revenue Manager. Completing regular SWOT analysis of competitor hotels identifying market threats, pressures and opportunities, ensuring sales activities reflect these, and advising senior management of this market information. Manage and undertake local, regional and national key account activities including trade shows, networking events, workshops, presentations and sales missions. Promote and represent the hotel professionally and effectively in the domestic and overseas markets through a range of B2B and B2C events including Hilton trade shows and key account workshops and FAM trips. To design, implement, and monitor sales and marketing plans for all Food and Beverage and Meeting and Event outlets. Marketing and PR To promote the hotels brand identity in all markets by: Marketing Plan to design and direct the implementation of online and offline marketing initiatives and activities to support the hotel revenue objectives, in all rooms and MICE segments, and in all outlets. Track return on investment vs KPIs and amend activity to meet hotels budgetary objectives. Hotel website strategy and management of the website function and directing the marketing team to manage the Hilton brand website content, e-marketing, SEO, and PPC strategy. Lead the management and planning of offline marketing & PR opportunities (self-generated in-house and agency) and projects, as per business requirements. PR: develop new products / packages / services to generate positive PR for the hotel, to support sales budgets. What are we looking for? A candidate with extensive experience in a similar role in the hotel sector, preferably Hilton experience The ability to prioritise in a fast-paced environment. Accuracy and strong attention to detail. Flexibility in day-to-day task demands, remain focused when priorities and practices change. To be clear, concise and professional in all communications both written and verbal. To be resourceful and creative when faced with obstacles. The ability to follow up and see project through to completion. To adhere to deadlines. Take ownership for assigned responsibilities. Genuine, approachable and enthusiastic. Polished and professional demeanour when client facing. Benefits: Competitive salary package with bonus based on KPI's Wellbeing payment Pension Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotels has its own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests. Skills: Sales Marketing Hotel Knowledge
