This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Start your career in tech by helping customers solve real-world problems. The Opportunity Are you passionate about technology and curious about how it helps businesses thrive? Join our Ireland sales team and turn your curiosity into impact. In this early‑career role, you’ll learn how to design smart, scalable solutions that help customers achieve their goals — from cloud to edge and everything in between. You’ll work alongside experienced architects and sales professionals, gaining hands‑on experience with cutting‑edge technologies, and learning how to turn business challenges into technical solutions that deliver real value. Please note: This is a hybrid position and requires a minimum of 3 days per week in our Leixlip office. What You’ll Do Partner with our customer and partner sales teams to understand customer challenges and help design solutions that make a difference. Learn how to translate business needs into technical architectures using our full portfolio — from hardware and software to cloud and services. Contribute to solution proposals, presentations, and demos that inspire confidence and excitement. Stay curious about new technologies and trends, and bring fresh ideas to the team. Support customer engagements by helping to tell the story of how technology can drive transformation. Work with mentors who’ll guide you as you build your expertise and confidence in pre‑sales. Collaborate with internal and partner teams to deliver seamless solutions. Document your work, share ideas, and help us continuously improve. About You Passionate about technology and eager to understand how it solves business problems. A natural communicator — someone who enjoys connecting ideas and people. Analytical and creative — you like solving puzzles and explaining the “why” behind your thinking. Collaborative — you thrive in team settings and enjoy learning from others. Comfortable presenting your ideas, both in person and virtually. What You’ll Bring A degree (or equivalent experience) in a technical, business, or related field. Some exposure to IT, technology, or sales through study, internships, or work experience. A growth mindset and willingness to learn quickly in a fast‑paced environment. Strong written and verbal communication skills. Curiosity about cloud computing, infrastructure, and emerging technologies. Why Join Us Learn from the best: You’ll be mentored by experienced solution architects and sales professionals. Grow your career: We’ll invest in your technical training and professional certifications. Make an impact: You’ll be helping customers innovate, transform, and achieve their goals. Be part of something bigger: Join a culture that celebrates curiosity, collaboration, and courage. Hybrid Working: the flexibility to work from home and our Leixlip office. Our expectation is that you would be in the office 3 days a week. You’ll also have the opportunity to meet with customers and partners face to face. Your Future Starts Here This isn’t just a job — it’s a launchpad for your career in tech. If you’re ready to learn, grow, and help shape the future of how technology empowers businesses, we’d love to meet you. Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Job Sales Job Level TCP_01 Equal Employment Opportunity HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammers impersonate HPE or HPE‑authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. #J-18808-Ljbffr
Hewlett Packard Enterprise is seeking an enthusiastic early-career member for its Ireland sales team. This hybrid position requires working three days a week at the Leixlip office and involves assisting in designing impactful technical solutions for customers. The ideal candidate is passionate about technology, has a degree in a relevant field, and possesses strong communication skills. HPE offers mentorship from seasoned professionals, opportunities for professional development, and a dynamic work environment. #J-18808-Ljbffr
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Role Purpose As the Galway Experience Centre (GEC) Customer Engagement Lead, you will develop and expand the GEC, creating unique experiences for customers and partners. Your responsibilities include designing, implementing, and managing the overall visitor experience for specific segments, products, or solutions. In this position, you will apply advanced subject matter expertise to address complex business challenges and consistently contribute to the development of innovative concepts and methodologies. You will lead or provide specialized knowledge to functional project teams and actively participate in cross-functional initiatives. Based on assessments from experience centre visits, you will offer guidance for process improvements and assist in formulating organizational policies. Additionally, you will frequently represent the company to external customers, partners, and clients. Exercising considerable independent judgment, you will select optimal methods for fulfilling tasks and achieving objectives. Where appropriate, you will mentor and guide customers, partners, and employees. Responsibilities Define customer experience requirements across customer touchpoints typically for multiple products/solutions across several businesses. Apply and tailor customer experience design methods to lead complex cross-functional and cross-partner customer experiences. Influence cross functional teams, including non-company entities to design customer/partner experience across the product sales cycle, including the overall relationship. Partner with horizontal teams to deliver experiences to the market. Establish and execute metrics to assess customer and partner experience. Record and evaluate findings related to experience outcomes. Leverage the experience outcomes to support sales efforts by identifying further opportunities and strengthening relationships with customers and partners Develop and oversee customised customer and partner experiences for the GEC Lead discussions, distil key insights, and determine actionable follow-up plans following briefings. Offer strategic guidance for process enhancement and policy establishment within the GEC. Education and Experience Required BA or BS in Marketing or related field; MBA preferred. 10+ years marketing experience. Industry, sales, channel and/or program experience a plus. Knowledge and Skills Mastery knowledge of marketing fundamentals, products/services/solution lifecycle and knowledge management. Experience across integrated marketing communications. In-depth knowledge of industry and customer segments and demand generation program. Strong partner focus, including experience with global and local ISVs, SI, retail or channel partners. Excellent written/oral communications and analytical skills. Excellent interpersonal skills; ability to build, manage and influence virtual teams. Excellent negotiating skills. Ability to interface effectively with all levels of management and functional disciplines. Excellent influencing, consensus-building and conflict-resolution skills. Impact Scope Initiate/drive innovative/ breakthrough cross-functional and cross-organizational strategies and tactics that generate revenue and share. Complexity High – Extensive cross-functional/cross-organizational senior management, partner and/or customer interface; deals with complex strategic/tactical issues. Additional Skills Accountability Accountability Action Planning Active Learning Active Listening Bias Business Business Planning Coaching Commercial Acumen Computer Literacy Creativity Critical Thinking Customer Insights Data Analysis Management Data Collection Management (Inactive) Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity (Inactive) Long Term Planning Managing Ambiguity Market Analysis {+ 5 more} Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Job Information Marketing Job Level: Master Equal Opportunity Employer HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. #J-18808-Ljbffr
A leading technology company in Galway is seeking a Customer Engagement Lead to enhance the visitor experience at their Experience Centre. The role involves defining customer experience across touchpoints, influencing teams, and leveraging insights to improve outcomes. Candidates should have over 10 years of marketing experience and a background in industry and sales. This hybrid position requires strong interpersonal and analytical skills, ensuring effective partnerships and customer engagement. #J-18808-Ljbffr
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description As a rotational Graduate in our PREP (Professional Readiness & Excellence Program) within the Office of the Chief Operating Officer (OCOO) , you will work on strategic, operational, and transformational initiatives across multiple OCOO teams for 12-24 months in Ireland . Starting in September 2026, you will gain hands‑on experience in service excellence, operations transformation, digital strategy, process engineering, customer delivery, financial analysis, insight generation, and executive‑level program management. Teams Process & Operations Transformation (PRIMARY) Digital Strategy OCOO Strategy & Operations Service Excellence APJ, NA, LATAM, EMEA Service Excellence Embedded Financing This program aims to attract, develop, and retain early‑career talent, preparing them to become the next generation of OCOO leaders. Program Structure You will be part of a global PREP cohort with: Formal onboarding Assigned mentors Soft‑skills and leadership training Monthly check‑ins and development assessments End‑of‑project reporting and executive presentations You will participate in rotations across different teams in the OCOO organization, being assigned to specific projects with goal setting and clear metrics of accomplishments through the duration of your stay. Upon graduation after the 1–2-year program, you would be a candidate to be assigned to a final placement based on your performance, skills developed, profile preference, and business needs. This end‑to‑end structure differentiates PREP as a strategic talent pipeline for OCOO. In this position your focus area will be Process & Operations Transformation. Required Qualifications Recent graduate (Bachelor’s or Master’s) in Business, Finance, Engineering, Data Analytics, Supply Chain, IT, or related fields. Valid work permission for Ireland. Ability to work with cross‑functional teams across global time zones. Demonstrated leadership capability through internships, student leadership, or project work. High learning agility, self‑drive, and adaptability. Outstanding written & verbal English communication. Preferred Qualifications And Competencies Experience with process analysis, financing operations, digital tools, workflow mapping, or automation. Internship experience in financial institutions, operations, strategy, digital, or customer‑facing roles (strongly preferred, given PREP’s rotation opportunities). Strategic thinking & systems understanding. Business acumen and data‑driven decision making. Customer‑centric mindset. Adaptability & comfort navigating ambiguity. Professional maturity and strong relationship‑building skills. What You Can Expect From Us Initial extensive onboarding to support you with adjusting to each role and team. Ongoing learning and development throughout the program. Competitive salary and great benefits. Great work‑life balance, including hybrid working and Wellness Fridays initiative. Additional Skills Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow‑Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Software Development, and 5 more. What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #ireland #grads Job Administration Job Level: Entry Equal Employment Opportunity HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammers impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. #J-18808-Ljbffr
A global edge-to-cloud company is seeking recent graduates for a hybrid Graduate role starting in September 2026. Participants will gain vital experience across strategic, operational, and transformational initiatives in various teams within the Office of the Chief Operating Officer (OCOO). Candidates should have relevant degrees and leadership capabilities, as well as the ability to navigate cross-functional teams. This 12-24 month program is designed to develop future leaders and offers extensive onboarding, competitive salary, and numerous benefits. #J-18808-Ljbffr
A leading technology organization in County Galway seeks an experienced L3 SOC Analyst to monitor security incidents and support the Managed Services Security team. This hybrid role requires expertise in cybersecurity, with responsibilities such as triaging cases, performing deep-dive analyses on incidents, and documenting investigations. Ideal candidates have a bachelor's degree in a relevant field and extensive experience in SOC or incident response. Competitive benefits are offered to support employee wellbeing. #J-18808-Ljbffr
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management. Job Family Definition For Mgr, Progr Mgmt Office Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects. Management Level Definition Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees. Responsibilities Manages customer project delivery. Revenue as detailed in Impact section. Very large/ complex/ single or multiple region. High risk. High complexity legal and commercial issues. Manages project financials including P&L. Meets or exceeds SOAR approved budgets. Provides reliable financial forecasts to the management. Manages business development. Identifies and develops new opportunities with client. Supports early qualification and opportunity assessment for large and complex opportunities. Acts as opportunity manager for high risk deals. Manages client relationships. Manages upper level client delivery relationships. Frequently represents the organization to external customers/clients. Manages project team. Manages internal as well as external resources with a team size less than 40 people. Mentors and encourages skill development of project team members. Provides detail performance review input and development recommendations for team members. Education And Experience Required First Level University degree. 7 years experience in project management or in like roles/businesses. Knowledge And Skills Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to project management methods. Makes use of and contributes to the company's PM Professions community. PMP Certified. Additional Skills Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more} What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job Services Job Level Master HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. #J-18808-Ljbffr
A leading technology company, located in Galway, is seeking an experienced Project Manager to lead customer projects and ensure alignment with scope, budget, and quality standards. The role requires strong project management skills, including handling complex customer relationships and leading a project team. The ideal candidate will have at least 7 years of project management experience, a First Level University degree, and PMP certification. This hybrid position allows for flexible work arrangements. #J-18808-Ljbffr
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Managed Services Security team are made up of teams that provide remote (offsite) service; customer access, pre‑sales, post‑sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Responsibilities Of An L3 SOC Analyst Monitor work queues for new escalations from the L1/L2 team Triage cases when there are multiple escalations in the queue Perform deep‑dive analysis on escalated cases Uses threat intelligence and IOA/IOC data to identify source and impact of attack Clearly document your investigations as they progress and regularly add case notes to the case to maintain situational awareness Complete the investigations and recommend remediations for low and medium severity security incidents Initiate a war room for confirmed or suspected critical security incidents and follow the documented incident response plan Complete Post Incident Review (PIR) documentation for all medium and higher severity security incidents Monitor work queues for new cases requiring review Triage case reviews as required Review cases completed by L1 analysts for quality, accuracy, and completeness Immediately investigate any you suspect to be true security incident falsely closed in L1/L2 Provide feedback, guidance and mentoring to L1/L2 analysts where appropriate to improve their initial investigation skills Recommend exceptions or changes to detection rules to reduce false‑positive detection Proactive Tasks Time permitting, perform proactive reviews of open and acknowledged events currently being triaged by the L1 team Assist the peer L3 team in scheduled threat hunting activities Develop queries or other methods for detecting new or previously undetected exploits, tactics, and techniques. Work with the Engineering team to implement these detections. Maintain situational awareness by: Being aware of new and emerging threats, including vulnerabilities, threat actors, tactics, and techniques Being aware of factors that might place a customer at higher risk of attack, such as holiday long‑weekends, industrial action, and geopolitics Actively participate in end‑of‑shift handovers of ongoing and recently closed investigations Keeping meticulous notes of investigations of confirmed and suspected security incidents Reviewing vulnerability scan data for all customer sites monthly, and being aware of any areas of additional risk (accepted or new) to the organisation Documentation Develop and update playbooks, KB articles and training material as appropriate Review documentation created by L1/L2 analysts for completeness and accuracy Education And Experience Required Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field or equivalent experience desired. Generally, 5+ years in SOC, Incident Response, or Threat Analysis roles. Strong knowledge & understanding of common attack vectors and threat actor tactics, techniques, and procedures Knowledge of Elastic SIEM is preferred. If not experience on any of the other SIEM tools like Sentinel, Splunk, QRadar, LogRhythm Relevant industry qualification where applicable. Knowledge And Skills Excellent verbal and written communication skills in language to be supported. Advanced troubleshooting skills in a technical environment. Excellent analytical and problem solving skills. Advanced Software and hardware knowledge of computing, storage and peripheral devices. Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.). Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support experience. E‑support experience, knowledge and resolution ability. Ability to solve and document solutions for usage of other technicians and customers. Ability to mentor new agents. Ability train peers on solutions. Ability to take full ownership for resolution with escalated customers. Ability to lead technical action plans. Lead or provide expertise to teams or projects. Highly Developed knowledge of more complex solutions. Additional Skills Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let’s Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #bulgaria, #ireland #cybersecurity Job Services Job Level Expert Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE‑authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. #J-18808-Ljbffr
