Great National Hotel Ballina We are currently seeking an experienced, driven, and commercially focused Deputy General Manager to join our senior leadership team at the Great National Hotel Ballina. This is an exciting opportunity for a hospitality professional with strong operational expertise, leadership capability, and a passion for delivering exceptional guest experiences. The successful candidate will play a pivotal role in supporting the General Manager in the day-to-day strategic and operational management of the hotel while leading teams to achieve operational excellence, revenue growth, and outstanding service standards. Key Responsibilities Support the General Manager in the overall day-to-day operation of the hotel, ensuring the highest standards across all departments. Take direct operational responsibility for Front Office, Food & Beverage, Conferences & Banqueting, and overall guest experience delivery. Lead and coordinate the activities of all operational departments including Front Office, Food & Beverage, Maintenance and Events. Complete Duty Management shifts as required, ensuring efficient and effective hotel operations at all times. Drive exceptional guest satisfaction by maintaining consistently high service standards and proactively anticipating guest needs. Manage guest feedback professionally and efficiently, ensuring prompt resolution and continuous improvement of the guest journey. Ensure labour costs, departmental expenses, and operational resources are effectively managed in line with budgetary targets and business levels. Work closely with Heads of Department to monitor financial performance, departmental KPIs, labour percentages, forecasting, and cost controls. Assist in the preparation, analysis, and implementation of hotel budgets, forecasts, and business strategies. Recruit, lead, motivate, train, and develop departmental managers and team members to achieve operational and personal development goals. Conduct annual appraisals, performance reviews, and succession planning initiatives across departments. Support the implementation of structured training and development programmes through the Great National Training Academy. Chair and coordinate weekly Heads of Department meetings, ensuring clear communication, accountability, action plans, and follow-up reporting. Ensure all departments operate in compliance with company policies, brand standards, statutory regulations, and health & safety requirements. Maintain strong visibility throughout the hotel operation, leading by example and fostering a positive and professional working environment. Prepare and present regular operational, financial, and guest satisfaction reports to senior management. Analyse business trends, guest feedback, and operational data to support strategic decision-making and continuous improvement initiatives. The Ideal Candidate Will Have Previous senior management experience within a busy hotel environment. Preferably in a similar role. Strong operational knowledge across Rooms Division and Food & Beverage operations. Excellent leadership, communication, and people management skills. Strong commercial awareness with experience managing budgets, labour control, and departmental profitability. A hands‑on leadership approach with excellent problem‑solving and decision‑making abilities. Proven ability to lead teams in a fast‑paced, customer‑focused environment. Excellent organisational, planning, and reporting capabilities. Flexibility to work evenings, weekends, and operational shifts as required. What We Offer Career progression opportunities within the Great National Group Continuous training and development Staff meals and employee benefits Complimentary leisure club membership Employee Assistance Programme Supportive and dynamic working environment #J-18808-Ljbffr
A leading hotel in Ballina is seeking an experienced Bartender to deliver exceptional service in a dynamic team environment. Responsibilities include operating F&B services, maintaining cleanliness, and providing friendly service to guests. The role requires previous experience, fluency in English, and flexibility for various shifts. Benefits include weekly pay, educational programs, and an employee discount on food. This is an exciting opportunity for those passionate about customer service in a well-regarded hotel. #J-18808-Ljbffr
The award winning Mc Shane Bar at The Great National Hotel, Ballina is now recruiting an experienced Bartender. Bartender Staff Roles And Responsibilities To operate the F&B service to the agreed standard operating procedures (SOP's) for F&B in the hotel To ensure the bar, is set up and ready to open as per the agreed & advertised times & maintained on an ongoing basis To maintain the Food & Beverage areas in a clean and tidy condition Responsible for maintaining a comfortable atmosphere in the Restaurant ,by controlling and monitoring heating, lighting and music / TV's To provide an efficient and friendly service to guests at all times To portray a positive attitude to both customers and employees at all times Up-sell and maximise sales revenue whenever and wherever possible. Completing daily SOP'S checklists ensuring high standards of staff training is maintained at all times Completing daily and weekly cleaning checklists ensuring high standards of hygiene at all time Bartender Requirements Previous experience is essential. Fluent English and excellent communication skills. Tills and operating systems Experience would be preferable Flexible and available to work variety of shifts including midweek and weekends. A good team player Hardworking and dedicated to their role If you are passionate about providing exceptional customer service and enjoy working in a dynamic and diverse team environment, we encourage you to apply for this exciting opportunity at the Great National Hotel Ballina. What we can offer you: Weekly Pay Company funded educational programmes Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide. Advanced online training programs through our E-learning personal development platform Access to GN Employee Assistance & Digital Wellbeing Program Access to Mental Health First Aiders on site Recruitment bonus through our GN Refer a Friend scheme Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days Employee Social Events to celebrate our team's success together Industry leading complimentary meals on duty and barista style coffee Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide. Save money and be healthy with our Bike to work scheme Xmas savings club On site parking Uniform provided. #J-18808-Ljbffr
A leading hotel in Ballina is seeking an experienced Duty Manager to support the senior management team in ensuring the smooth operation of the hotel, focusing on guest experience and team performance. The ideal candidate will have a strong background in hotel management, lead effectively, and uphold high standards of service. This role presents an excellent opportunity to advance your career within a busy 4-star hotel environment, with attractive benefits and internal progression opportunities. #J-18808-Ljbffr
The Great National Hotel Ballina has an exciting opportunity for an experienced and motivated People & Culture Executive to join the team on a part-time contract (3 days initially). The successful candidate will oversee the day-to-day People & Culture operations and training function for the Great National Hotel Ballina, ensuring compliance, consistency, and a positive employee experience. The objective of the role is to ensure the Hotel achieves and maintains full HR compliance, while leading and supporting employee engagement and wellbeing initiatives in the Hotel. The role requires close collaboration with Heads of Department and General Managers to align people strategy with operational goals and deliver a consistent, positive employee experience. We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people. If you are looking to progress to the next step of your career in HR, we would love to hear from you. Candidate will be responsible for: Hold accountability for the day-to-day delivery of People & Culture operations, projects, and employee lifecycle activities across the Hotel. Ensure full HR compliance at each site through the maintenance of accurate HR records and the completion of regular HR audits, in line with company policy and statutory requirements. Oversee and manage the Learning Management System (LMS), including planning, coordination, monitoring, and reporting on mandatory and operational training. Compile and consolidate the GN HR KPI reporting matrix, ensuring consistency and accuracy of data across sites. Chair monthly employee forums and wellbeing and engagement committee meetings, ensuring follow-up actions are implemented and tracked. Oversee the end-to-end recruitment process through the GN recruitment portal and coordinate with Heads of Department. Oversee induction, onboarding, and probation processes, ensuring consistency, compliance, and timely completion across sites. Support the implementation, maintenance, and optimisation of HR systems, ensuring effective adoption and continuous improvement. Provide guidance and support to Heads of Department and General Managers on HR matters, supporting effective people management and compliance. Ensure awareness of, and compliance with, Health & Safety legislation and internal work practices, including statutory requirements such as First Aid coverage. Manage internal employee communications via the GN employee portal, digital news feed, and notification boards. The Ideal candidate will have: At least 1 year's experience in a HR administration or L&D role Relevant qualification in HRM or equivalent. Train the trainer qualification QQI Level 5/manual handling instructor desirable but not essential Hospitality experience is a distinct advantage. Excellent administration and MS Office skills. Team player with good interpersonal and communication skills. Work on your own initiative and be able to take ownership for their area of responsibility and work to set deadlines and timescales. Excellent organisational skills, good attention to detail and accuracy. Have full permission or hold a valid visa to work in the EU What we can offer you: Advanced online training programs through our e-learning personal development platform Access to GN Employee Assistance & Wellbeing Program Recruitment bonus through our GN refer a friend scheme Excellent Employee Recognition Programme Employee Social Events Industry leading complimentary meals on duty Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide. Free use of Gym Bike to work scheme Xmas savings club On site parking If you would like a confidential discussion about this opportunity, please reach out to Stephen at stephen.clarke@hotelballina. #J-18808-Ljbffr
DEPARTMENT: ALL AREAS AS DM RESPONSIBLE TO: DEPUTY GM & GENERAL MANAGER LOCATION: HOTEL BALLINA DUBLIN ROAD, BALLINA About The Role The Great National Hotel is currently recruiting an experienced Duty Manager to join our management team. This is an excellent opportunity for a motivated hospitality professional looking to take the next step in their career within a busy 4* hotel environment. As Duty Manager, you will play a key role in supporting the senior management team to ensure the smooth day-to-day operation of the hotel, delivering exceptional guest experiences while driving revenue, efficiency, and team performance. Key Responsibilities Operations & Guest Experience Support the management team in the effective and efficient running of the hotel Champion service excellence across all departments Ensure all guests are welcomed in a warm, professional, and courteous manner Handle guest enquiries, complaints, and feedback promptly and professionally Monitor and respond to all adverse guest comments and complaints Encourage guest feedback to drive continuous improvement Ensure full compliance with SOPs, HACCP, and hotel standards Leadership & Team Management Supervise daily operations across all service areas, ensuring appropriate staffing levels Work closely with Managers and Department Heads Support disciplinary procedures in conjunction with senior management Respond constructively to staff feedback and suggestions Promote a positive, motivated, and professional team culture Financial & Commercial Responsibilities Maximise revenue through effective upselling and cross-selling Monitor and control costs, waste, and energy usage Ensure compliance with all cash handling, till, float, and accounting procedures Liaise with the Accounts Department regarding financial processes Operate effective control systems across the hotel Health, Safety & Compliance Ensure full compliance with Health & Safety legislation and hotel policies Maintain high standards of hygiene and cleanliness throughout the property Participate in and promote health & safety training, fire drills, and safety procedures Report all accidents, incidents, hazards, or damage immediately Property & Standards Ensure all areas of the hotel are well maintained at all times Monitor the condition and correct use of equipment and furniture Maintain high standards of personal presentation and hygiene Ensure correct signage, advertising, music listings, and displays are in place Flexibility Be flexible and cooperative to meet the operational needs of the business Assist in other departments as required, depending on business levels Requirements Previous experience in a similar Duty Manager or supervisory role within a busy 4* hotel Strong knowledge of hotel operations and the hospitality industry Excellent leadership, communication, and people management skills Ability to work both independently and as part of a management team Strong organisational skills with a hands‑on, proactive approach What we can offer you Attractive weekly pay structure Company funded educational programmes Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide Advanced online training programs through our E‑learning personal development platform Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health Recruitment bonus through our GN refer a friend scheme Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days Employee Social Events to celebrate our teams success together Industry leading complimentary meals on duty and barista style coffee Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member Save money and be healthy with our Bike to work scheme Xmas savings club On site free parking Great National Hotel Ballina is an equal opportunities employer. #J-18808-Ljbffr
A leading hotel in Ireland is looking for a motivated People & Culture Executive. This part-time position involves overseeing HR compliance, managing employee engagements, and ensuring a positive employee experience. The ideal candidate has HR administration experience, holds a relevant qualification, and possesses excellent interpersonal skills. The hotel offers various benefits such as advanced training programs, well-being support, and employee discounts. #J-18808-Ljbffr
