About the job Great National Hotel Ballina, Co. Mayo has a fantastic opportunity for a Food and Beverage Manager to join their exceptional and expanding team and oversee the daily food and beverage operations of the hotel. Reporting to the General Manager, the Food and Beverage Manager will oversee the running of the key functions and have a key role in maximising opportunities in the Mc Shane's Bar and Restaurant and all conference and banqueting food and beverage offerings. Ensuring the Food & Beverage service team are developed in a structured manner and the customers are offered the highest quality standards and value for money, whilst at the same time achieving all Food & Beverage operational key targets. With specific responsibility for training, stock control, payroll management/rostering and cash procedures. The ideal candidate will have a strong background in hospitality management with extensive F&B managerial experience. You will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish, while having a strong focus on business efficiency and performance. We are proudly certified as a Great Place to Work since October 2023 and are certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset. If you are looking to progress to the next step of your career, we would love to hear from you. Duties & Responsibilities: To maintain the highest standard of customer service by promoting and encouraging a friendly and efficient service to all guests and inspiring & motivating your team to do likewise. To deal with customer queries and complaints in a friendly, efficiently, and courteous manner. To promote good communications within your team so that all staff are aware of the business within the hotel any change, standards of service etc. To set a good example for the staff regarding punctuality, attendance, attitude and hygiene. To be actively involved in the training and re training of new and existing staff, ensuring staff are equipped to work in a fast-paced busy restaurant/ bar on all shifts. To ensure rostered hours are adhered to and staff do not work outside of hours without management request and that labour is always controlled. To assist in establishing, implementing, and re-training on standards of performance (SOP) within the service areas, ensuring all standards are followed and all employees are trained in the delivery of same. To ensure that security systems & procedures relating to the bar stock and cash are implemented, till procedures are followed correctly and cashed up as per SOP's. To be responsible for maintaining correct levels of bar stock and carry out monthly stocktake of all assets within the department. To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct and signed for same. To ensure that the gross margin is maximised through the implementation and monitoring of established Bar Controls/Procedures, being familiar with stock ordering, goods inwards, correct storage, approved purchasing agreements. To ensure that all staff are wearing full branded uniform and name badge when they arrive for work and are always fit for service before receiving our customers as per Great National standards, having pride and commitment in your area of work. To actively promote the sale of food and drinks in the bar and devise various promotion campaigns encouraging staff to employ recognised and effective selling techniques. To advise staff of unavailability, composition of dishes (allergen awareness), information relation to drinks, wines, cocktails etc., and any other relevant information to ensure the efficient operation of the Bar. To manage all people related KPI's within the team including performance appraisals, internal training schedules, disciplinary related matters, recruitment attraction and retention campaigns and overall employee engagement and wellbeing for the department and wider hotel team. To achieve the best standards of cleanliness and hygiene for the restaurant through organised cleaning and check that such cleaning is carried out on an on-going basis i.e. morning, throughout the day and end of days service. To ensure that the F&B areas have safe working practices and procedures in operation for both customers and staff and that these procedures are adhered to at all times and all accidents are reported immediately in writing to the relevant members of management. To be fully competent in the Fire Drill procedures and ensure that your staff understand the same. To carry out duty management shifts when required and any other duties that may be assigned from time to time. To attend hotel and departmental meetings as required, ensuring effective communication at all levels to support the maintaining of all company policies and procedures and ensure all necessary information is communicated to all team members. To comply with all legal regulations pertaining to Health, Safety, Fire, Employment legislation and the Intoxicating Liquor Act and to ensure that all hygiene regulations are always adhered to. The Ideal Candidate: Relevant Food & Beverage Manager experience in the hospitality sector or similar. A minimum of 3 years' experience as a Food & Beverage Manager is preferable. Previous experience with KPI's, budgets, stock control, and forecasting Exceptional leadership skills to effectively manage and motivate the team to achieve a high level of performance. Excellent attention to detail Excellent presentation and approachable nature Level-headed with a proven ability to work under pressure and delegate duties to the team. Positive, outgoing, and friendly personality Associate degree, diploma, or certification in a relevant Food & Beverage qualification is advantageous. Sound knowledge and passion for food handling, food standards and presentation. Excellent organizational skills and ability to multitask and adapt to change during busy service times. Adaptable and willing to work a flexible schedule, including weekends as per operational requirements (must be available for weekends, early starts and late finishes) Effective collaboration and communication and strong team player skills. Have full permission or hold a valid visa to work in the EU What we can offer you: Company funded educational programmes. Advanced online training programs through our E-learning personal development platform Employee Social Events to celebrate our team's success together Industry leading complimentary meals on duty and barista style coffee Attractive 10% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN sister Hotels nationwide. Save money and be healthy with our Bike to work scheme. Xmas savings club On site parking #J-18808-Ljbffr
The Great National Hotel Ballina is seeking a Duty Manager with Food & Beverage expertise to join their management team. You will be responsible for supporting the management team to ensure the smooth running of the hotel's bars, restaurants, meeting rooms, and banqueting areas, focusing on delivering excellent service and driving revenue and profit growth. The ideal candidate will have a passion for the hospitality industry, previous food and beverage experience, and strong leadership and organisational skills to motivate and develop a team of staff. We are proudly certified as a Great Place to Work since October 2023 and are certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset. If you are looking to progress to the next step of your career, we would love to hear from you. The key responsibilities of this role are: Support the management team ensuring the smooth running of the hotel operation. Be aware of the business in the hotel and work with each department to ensure delivery of exceptional guest service. Deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction. Ensure the best levels of customer care within the property. Ensure all guests are greeted in a warm, friendly and courteous fashion. Champion Service Excellence in the Hotel. Encourage guest feedback through personal contact with customers and staff, implement a system for addressing comments to ensure guest satisfaction and continuous improvement. Deal with telephone, email and fax enquiries. Ensure complaints are dealt with in a professional and timely manner and monitor and track these complaints. Ensure all adverse comments are investigated immediately and responded to. Operate to the standards as outlined in the SOP Manuals. Be fully compliant with HACCP. Work in conjunction with Management Team, Supervisors & Staff to ensure the smooth and efficient running of the Hotel. Implement and maintain the highest standard operating procedures for all service areas. Supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised. Ensure all aspects of the property, particularly the F&B outlets, are well maintained at all times. Ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation. Ensure an organised order of work is in place in all areas and that appropriate service systems are in use. Communicate with all departments and work closely with all department heads. Ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties efficiently and organised. Liaise with the General Manager regarding all operational issues. Be responsible for the achievement of the GP for the bar (66% 2019). Follow correct procedures for all expenditure requests. Ensure all cash, charge, float and till procedures are carried out in compliance with company policy. Ensure all staff and supervisors are trained in cash handling procedures. Liaise with accounts regarding accounting procedures. Operate effective control systems in the hotel. Be involved in all stock takes that are carried out for the bar. Carry out stock checks and ensure all members of managers are doing. Ensure all advertising, match schedules, music listings are correct and displayed. Ensure the restaurant is adequately stocked and secured at all times on your shifts. Minimise waste of materials and energy through careful monitoring of staff. Ensure FIFO is carried out and displays are always tidy and facing out towards guest. Ensure organised and clean drink stock areas. Maximise revenue through the encouragement of up selling and cross selling. Organise Bar meetings, ensuring strong communication with all staff members. Carry out job chats and performance appraisals. Inform the GM of any issues relating to staff and be involved in disciplinary procedures where necessary. Maintain and record all training records as required consistently and in a timely manner. Respond to staff suggestions appropriately. Assist the HR Manager with the Health and Safety Committee ensuring a highly motivated team. Ensure all equipment and furniture in the Hotel is maintained and not abused. Report for duty clean and tidy, wearing the correct uniform to Company standard. Ensure a high standard of personal hygiene. Be fully aware of all policies as detailed in the staff handbook. Implement all Health and Safety policies. Health & Safety Fulfil your obligations under the Health & Safety at Work Act 1989. Ensure reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises. Keep work areas tidy and safe and report any hazard, loss or damage to management. Be aware of trained first-aid personnel on the premises and the location of first aid box. Observe all safety rules and procedures. Carry out and promote fire and accident/other safety drills as directed by the hotel safety officer. Participate in all Health and Safety training scheduled for you and your team. Inform Management immediately if you are involved in any accident or incident on the hotel grounds. Flexibility/Inter-changeability Be flexible and co-operative in the workplace to ensure the smooth operation of the hotel. Flexibility within each job category/functional area will be required by the company. Assist with duties as directed by Management in various areas of the hotel. Requirements: Must have previous experience in a similar role within busy 3*/4* hotels. Must have a strong knowledge of the Food & Beverage Industry. Must have strong people management & communication skills. Must be able to work as part of a team and on own initiative. Job Type: Full-time Benefits: Free parking Free staff meals while on duty Gym Membership Excellent Training Opportunities Staff Reward & Recognition Initiatives. A very attractive remuneration package is available for the right candidate. #J-18808-Ljbffr
Job Title: Leisure Centre Attendant Location: Great National Hotel Ballina, County Mayo, Ireland Job Type: Part-time/Full-time The Great National Hotel Ballina is seeking a friendly and professional Leisure Centre Attendant to join our team. The successful candidate will be responsible for ensuring the smooth and efficient operation of our leisure centre, maintaining a clean and safe environment, and providing excellent customer service to our guests. Responsibilities: Greet guests and provide information about the leisure centre and its facilities Ensure the leisure centre is clean, organized, and safe for guests to use Monitor the pool and other facilities to ensure guest safety and compliance with health and safety regulations Perform basic maintenance tasks, such as cleaning equipment and changing pool filters Provide assistance and instruction to guests using the equipment and facilities Maintain accurate records of pool usage, equipment maintenance, and other relevant data Enforce leisure centre policies and procedures to ensure a safe and enjoyable experience for all guests Assist with other tasks as needed to ensure the smooth operation of the leisure centre and hotel Requirements: Previous experience in a similar role preferred Excellent communication and customer service skills Ability to work independently and as part of a team Strong attention to detail and ability to multitask Familiarity with health and safety regulations and procedures Availability to work a flexible schedule, including weekends and holidays If you are passionate about providing exceptional customer service and enjoy working in a dynamic and diverse team environment, we encourage you to apply for this exciting opportunity at the Great National Hotel Ballina. #J-18808-Ljbffr
