A leading revenue intelligence company is seeking a seasoned Director to oversee and enhance the global delivery partner ecosystem. This role involves establishing quality assurance frameworks, managing P&L, and fostering relationships with delivery partners to ensure high-quality outcomes. The ideal candidate has extensive experience in service operations and partner management, with a strong capability for strategic leadership. This position also requires exceptional communication skills and the ability to manage complex, global initiatives effectively. #J-18808-Ljbffr
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We are seeking a highly strategic and seasoned Director to own, define, and scale our global delivery partner ecosystem with a critical focus on partner delivery quality and consistency . This ecosystem is vital to Gong's ability to scale and meet the growing demand from our new and existing customer base. You will have a rare opportunity to establish the long-term vision, governance model, and quality assurance framework for how Gong utilizes its delivery partner network. The ideal candidate will be a proven leader able to grow and nurture high-value relationships with each of our delivery partners. You will provide executive-level strategic guidance to the organization on the partner ecosystem's evolution, performance, and where next-generation investment is required. You will manage and grow a team of Partner Delivery Managers and Partner Enablement resources. The Director will possess extensive prior experience leading within a services organization, coupled with a deep, operational understanding of Professional Services P&L management, advanced KPIs, and industry-leading quality standards. RESPONSIBILITIES Establish and Own the Global Partner Delivery Quality Program: Define, implement, and govern a rigorous quality assurance framework and scorecard to ensure consistent, high-quality project delivery across all partner-led implementations. Strategic Capacity and Performance Management: Oversee the entire partner lifecycle, from strategic onboarding and certification to ongoing performance management, ensuring a ready supply of high-capacity, high-quality delivery resources. Drive Partner Certification and Enablement: Elevate the process for certifying delivery partners, including creating comprehensive training and assessment programs focused on Gong's best practices and quality benchmarks. Executive Partnership Management: Serve as the strategic, senior point of contact for all delivery partners, managing all facets of the relationship including: Critical Escalation Management: Taking ownership of high-priority partner-led project escalations and complex delivery issues to ensure rapid resolution and customer satisfaction. Capacity planning, forecasting, and demand-side management. Overseeing compliance with all internal operational processes (e.g., SOW adherence, invoicing, Timesheets). Financial & P&L Ownership: Own and manage the annual partner budget within the Professional Services P&L, focusing on optimizing partner utilization and cost efficiency while maintaining quality. Cross-Functional Leadership: Drive the overall partner strategy across Professional Services, Sales, and other departments to ensure departmental scaling objectives are met and partner quality standards are maintained company-wide. QUALIFICATIONS 8+ years of progressive experience in a leadership role within Professional Services, Partner Management, or Service Operations, with direct responsibility for managing external delivery organizations. 5+ years focused specifically on designing and managing Partner Delivery Quality, Assurance, or Governance programs. Demonstrated experience in P&L management and a deep understanding of services financial metrics (utilization, margin, revenue forecasting). Proven ability to influence and translate effectively across both internal senior leadership and external partner organizational structures. Exceptional organizational, program management, and strategic planning skills with the ability to manage a portfolio of complex, global initiatives simultaneously. Experience in a fast-paced, fast-growing, and dynamic SaaS environment. Strong ability to interface at an executive level with ease and influence outcomes without direct authority. Excellent communication, negotiation, and eloquent writing and presentation skills. Willingness to travel (up to 25%). We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request. #J-18808-Ljbffr
Senior Partner Manager, Reseller and Services, EMEA Dublin Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI‑powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. THE OPPORTUNITY We're looking for an exceptional, results‑driven Partner Manager to manage and significantly scale our Services (Consulting/Agency) and Reseller partner ecosystem across EMEA. This is a critical, dual‑focused role. You will be responsible for nurturing growth within our existing RevOps/Services partners (like Towa, Revops Automated, etc.) and, simultaneously, establish the foundational strategy and execution for our emerging Reseller channel in the region. RESPONSIBILITIES Reseller Channel Strategy & Execution Program Establishment: Define and lead the foundational launch and scaling of the Gong Reseller Motion across strategic EMEA territories. Recruitment & Onboarding: Identify, recruit, and onboard high‑potential Value‑Added Resellers (VARs), Distributors, and Managed Service Providers (MSPs) who align with Gong's ideal customer profile and market strategy. Commercial & Legal: Negotiate commercial terms and operational agreements (e.g., contracts, margins, incentive programs) with new reseller partners. Sales Alignment: Establish clear rules of engagement, deal registration processes, and sales‑to‑channel handoffs to prevent channel conflict and maximize collaborative sales efforts. Demand Generation: Partner with the EMEA Marketing team to build joint marketing campaigns and demand generation activities that drive pipeline for and with Resellers. Service and Partner Partner Relationship Management: Own and nurture relationships with a portfolio of existing and emerging EMEA RevOps services partners. Joint Business Planning: Develop and execute joint GTM (Go‑to‑Market) and business plans with key partners to drive sourced revenue with these partners. Enablement & Certification: Ensure partners are fully enabled, trained, and certified on the latest Gong platform features, services offerings, and implementation best practices. Performance Monitoring: Track, analyze, and report on partner performance metrics, including sourced and co‑sell revenue, certified consultants, service quality, and customer success outcomes. Collaboration: Work closely with Gong's Direct Sales, Customer Success, and Professional Services teams to ensure seamless joint engagement and delivery quality. REQUIRED SKILLS & EXPERIENCE 8+ years of demonstrated experience in Partner/Channel Management within a high‑growth SaaS or B2B technology environment, with a focus on EMEA. Proven track record managing Services, Agency, or Consulting partnerships, ideally within the Revenue Operations or B2B technology space. Direct experience developing, launching, and managing a successful Reseller or Channel Partner program from the ground up is highly desirable. Strong commercial acumen with experience negotiating complex partnership agreements and managing partner compensation models (e.g., margins, rebates, MDF). Exceptional communication and presentation skills in English; fluency in another major European language is a plus. Ability to travel regularly across the EMEA region to meet with partners and attend events. DESIRED ATTRIBUTES Entrepreneurial Mindset: Ability to operate independently and thrive in an ambiguous, fast‑paced environment where you are building a new business motion. Collaborative Leader: A natural leader who can influence cross‑functional teams (Sales, Marketing, Product) without direct authority. Results‑Oriented: Focused on measurable outcomes and exceeding revenue targets, with meticulous attention to detail in partner reporting and pipeline management. PERKS & BENEFITS We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs. Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work‑life blend. Paid parental leave to support you and your family. Company‑wide recharge days each quarter. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request. #J-18808-Ljbffr
An innovative revenue intelligence company based in Dublin is seeking a Senior Partner Manager to manage and expand its Reseller and Services partner ecosystem across EMEA. This role involves defining and executing strategies for Reseller partnerships, nurturing existing RevOps partners, and collaborating across departments to drive revenue. Candidates should have significant experience in channel management in a SaaS context and excel in communication. This position offers competitive compensation and comprehensive benefits. #J-18808-Ljbffr
Gong transforms revenue organisations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io . NOTE: This position is a hybrid-based role (office 3 days a week and remote) As a Sales Engineer on the team, you’ll fill a key role in ensuring our Enterprise Prospects and Customers have a high-quality experience. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to work with Gong's largest opportunities in EMEA and solve complex use cases when no one else can. Think of us as superheroes called into action when needed! RESPONSIBILITIES Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor. Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users. Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology. Assist prospects and customers with Business Assessments (POCs, Pilots). Execute the build and delivery of solution-based demos/solution architecture diagrams for customers that have highly complex use cases. Craft content to show customers how to leverage Gong for specific use cases. Solution complex business and technical requirements and explain them in simple terms. Assist with RFPs and questionnaires in the context of sales cycles. Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line. Partner with and support Marketing on demand gen activities (webinars, conferences, events). Contribute reusable assets to the Sales Engineering team and the company at large. Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies. QUALIFICATIONS 5+ years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience. A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems. Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON Understanding of security and privacy pertaining to SaaS systems. Business understanding of GTM sales teams and processes. Excellent verbal and written communication skills. Strong interpersonal and teamwork skills. Passion for technology and problem solving. Able to make the complex sound simple! Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you legally authorized to work in Ireland? * Select... Will you now or in the future require sponsorship for an immigration-related employment benefit? * Select... Data Privacy & Protection * Select... Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request. #J-18808-Ljbffr
A leading revenue intelligence platform is seeking a Sales Engineer in Dublin to provide expert technical advice and ensure customer success. You will collaborate with sales and support teams, demo technology, and assist with complex use cases. The ideal candidate will have at least 5 years of relevant experience, strong communication skills, and a passion for technology. This hybrid-based role allows for flexibility between office and remote work. #J-18808-Ljbffr
A leading revenue intelligence platform provider is seeking a Senior EMEA Enterprise Customer Success Manager in Dublin. The role involves driving customer retention and upsell opportunities, managing relationships with key stakeholders, and ensuring clients maximize their value from the platform. Ideal candidates should have over 10 years of experience in customer success or account management within a B2B SaaS context. Competitive compensation and benefits are offered. #J-18808-Ljbffr
A leading revenue optimization platform is seeking a Demo Solutions Engineer to transform how they showcase their platform. The role involves collaborating with cross-functional teams to create impactful demo environments, influencing how potential clients experience the product. Candidates should have over 5 years in demo or sales engineering roles, strong communication skills, and expertise in technical problem-solving. The position is based in Dublin, Ireland and offers competitive compensation. #J-18808-Ljbffr
Join to apply for the Demo Solutions Engineer role at Gong About Gong Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. About the Role The Demo Solutions Engineer is a high impact role at Gong that is built to transform how we show the power of Gong to prospects, customers, and partners. As our Demo Engineer, you’ll be the go-to expert behind the tailored, story-driven demos that fuel our entire sales cycle and customer journey. You’ll collaborate closely with Sales, Product, Engineering, and Partner teams to design demo environments that don’t just show Gong’s value; they prove it in real time. This role gives you a front-row seat to Gong’s full product suite and the chance to influence how it’s experienced by every GTM team member and external partners. Responsibilities Demo Environment Partner with GTM, Marketing, and Product teams to build and maintain demo solutions that illustrate the value of the Gong platform. Ensure there are demo solutions for each persona that benefit from Gong. Document demo workflows and build additional content as needed. Partner with our 3rd Party Provider to gather data requirements, upload data for demos, and test workflows for accuracy. Partner with Gong Product team to identify new feature functionality being released in each product. Update demos to reflect new features and business value. Partner with Gong Engineering to maintain demo environments, ensure uptime, and submit tickets for platform enhancements and issue resolution. Communicate new demo features and solutions to the field on a regular basis. Sandbox Environments Partner with our 3rd Party Provider to set up customer sandboxes, configure them, analyze usage, and report back to sales & customer success teams. Maintain sandbox environments: creating and deleting unused customer sandboxes. Communicate sandbox usage to field teams. Field Support Participate in initiatives, ensuring the internal sales team has everything needed on the front line. Create and deliver content for Sales and Presales teams. Conduct demos to enable internal teams and support conferences and analyst reviews. Help lead and own demo-based initiatives, including building project timelines and setting deliverables. Identify project challenges/risks and ways to overcome them. Report on project status, provide insights/results to Presales Leadership & GTM Demo Committee. Research emerging markets/new verticals and the challenges facing specific buyer personas within Gong’s target markets. Thoroughly understand all aspects of the Gong platform to explain technology to all types of users. Contribute reusable assets to the Sales Engineering team and the company at large. Assist prospects and customers with Business Assessments (POCs, Pilots). Assist with RFPs and questionnaires in the context of sales cycles. Qualifications 5+ years in a demo engineering/sales engineering role or a combination of pre‑sales and other relevant experience involving program and project teams. In‑depth knowledge of sales processes and personas that support a revenue organization to ensure data is aligned with customer outcomes. Experience with demo frameworks such as 6 Habits of Highly Effective Demo Leaders and Demo2Win. Experience with demo solutions such as TestBox, Demostack, Saleo, Consensus, etc. Experience solving tough technical and integration challenges. Experience creating and maintaining demo datasets, scripts, and recordings. Experience working with and presenting to senior audiences in a professional and articulate manner. Experience creating processes and enabling internal teams on these processes. Solid track record of creating and managing programs and projects with tight deadlines. Excellent verbal and written communication skills. Strong interpersonal and teamwork skills. Fast learner, adaptable, highly tolerant of change. Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
A revenue optimization platform provider in Dublin is seeking a Demo Solutions Engineer to enhance the sales cycle by delivering impactful demonstrations. You will work closely with various teams to build demo environments that showcase the platform's capabilities. Ideal candidates should have significant experience in demo engineering or sales engineering, with strong project management and communication skills. This role offers competitive compensation and embraces diversity as integral to success. #J-18808-Ljbffr
