About Global Payments Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our’import‑connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly. Global Payments is a large‑sized enterprise software company (27,000 employees) undergoing product‑led and customer‑centric transformation. Role Overview We are seeking an experienced Product Operating Model Snr Program Manager to support driving a critical Product Operating Model Enterprise Transformation initiative. This role sits at the intersection of traditional project‑led operating models and modern product operating models, requiring someone who can bridge both worlds effectively. As a Product Operating Model Snr Program Manager, you will be responsible for orchestrating cross‑functional initiatives, managing dependencies across multiple transformation initiatives throughout Design‑Pilot‑Scale iterations ensuring our transformation efforts deliver measurable business outcomes. You’ll work closely with transformation leaders, product leaders, engineering teams, shared services and business stakeholders to establish governance frameworks that enable velocity while maintaining strategic alignment. Program Management Support leading end‑to‑end planning, execution, and delivery of assigned transformation initiatives spanning globally across multiple product teams and business units Develop and maintain integrated program roadmaps that align product initiatives with enterprise transformation objectives Manage program‑level dependencies, risks, and resource constraints across concurrent initiatives Establish and track program‑level KPIs and OKRs, providing executive visibility into progress and outcomes Facilitate planning ceremonies and ensure alignment between transformation initiatives and transformation goals Drive financial tracking Manage procurement and legal requests for staffing and onboarding the resources required for the execution Transformation Leadership Champion the adoption of product‑led ways of working, including Agile, Lean, PDLC and outcome‑based delivery models Support design and implement change management strategies to accelerate organizational adoption of new processes and mindsets Lead workstream governance forums with senior stakeholders, providing transparent reporting on health, risks, and value delivery Identify transformation bottlenecks and work collaboratively with leaders to remove impediments Build capability within teams through coaching, training, and establishing communities of practice Stakeholder Engagement & Communication Drive capturing and maintaining documentation on workstream status, escalations, and strategic decisions Support preparation and facilitation of executive steering committees and decision‑making forums with C‑suite and senior leadership Build trusted relationships across product, engineering, operations, and business functions Manage stakeholder expectations and negotiate trade‑offs between competing priorities Governance & Continuous Improvement Establish lightweight governance frameworks that enable autonomy while ensuring accountability Design and implement program management tooling, templates, and best practices Conduct retrospectives and implement lessons learned to continuously improve delivery effectiveness Ensure compliance with enterprise project management standards while advocating for appropriate flexibility Monitor industry trends in product management, payments and transformation to bring fresh perspectives Strategic Thinking Ability to connect program‑level work to broader business strategy and transformation vision Comfortable operating at multiple altitudes—from 30,000‑foot strategy to on‑the‑ground execution Change Leadership Skilled at navigating organizational resistance and building coalition for change Empathetic approach that recognizes the human dimensions of transformation Communication & Influence Exceptional written and verbal communication with ability to adapt style to audience Political savvy and ability to navigate complex stakeholder landscapes Adaptive Problem‑Solving Comfortable with ambiguity and able to create clarity from complexity Pragmatic approach that balances ideal solutions with organizational reality Collaboration & Team Building Natural connector who builds bridges between siloed teams Servant leadership mindset with focus on enabling others’ success Delivery Excellence Relentless focus on outcomes over outputs Data‑driven decision maker who balances intuition with evidence 8+ years of progressive experience in program management, portfolio management, or management consulting 4+ years leading large‑scale transformation initiatives, preferably in product‑led or Agile environments Demonstrated success managing complex, cross‑functional programs with budgets exceeding $5M Deep expertise in Agile frameworks (Scrum, Kanban, SAFe) or product development methodologies Proven ability to influence and drive decisions without direct authority in matrixed organizations Strong analytical skills with experience creating executive‑level dashboards and reporting Excellent facilitation skills with ability to हुए lead diverse groups toward consensus Bachelor’s degree in Business, Computer Science, Engineering, or related field Seniority Level Mid‑Senior Level Employment Type Full‑time Job Function Project Management and Information Technology;ացնելFinancial Services and IT Services and IT Consulting #J-18808-Ljbffr
A global payment technology company is seeking a Product Operating Model Snr Program Manager in Dublin. This full-time position involves leading transformation initiatives, fostering collaboration between product and engineering teams, and driving compliance with project management standards. Ideal candidates will have over 8 years of program management experience, exceptional analytical skills, and a track record in Agile environments. This role is pivotal for delivering measurable business outcomes while managing stakeholder engagement effectively. #J-18808-Ljbffr
A leading financial services firm seeks a Technical Trainer for Ecommerce Support in Dublin to provide operational guidance and training to customer support teams. The ideal candidate will have a degree in IT or related fields, expertise in eCommerce solutions, and experience in planning training for diverse audiences. Responsibilities include maintaining training resources, coaching staff, and ensuring high-quality customer support. This full-time role offers a mid-senior level position in a dynamic environment. #J-18808-Ljbffr
Join to apply for the Technical Trainer, Ecom Support role at Global Payments Inc. Purpose The primary purpose of this role is to provide operational support to multiple teams that offer customer support to our suite of Ecommerce solutions. You will require an expert understanding of Global Payments Ecommerce products and technologies and an appreciation of how they fit in with the wider payments ecosystem. You will be responsible for ensuring that the support methodology that our new teams develop is in line with our current practices and that all teams are working towards the same goal of providing first‑class customer experiences. Description Your duties will include carrying out training sessions for new and existing customer support personnel of varying levels of ability and knowledge, including in support of our new hire boarding processes; preparing relevant training material to support those sessions; maintaining our documentation and ensuring that updates are regularly made so our internal resources are always accurate; being involved in discussions about roll‑out plans to future regions; understanding regional challenges that arise so that you can provide feedback to assist resolving them; planning, preparing and coordinating other people or teams who may need to host training sessions or prepare documentation. This role is extremely varied and will require some elements of travel to support new regions during the phases of their go‑live planning, and subsequently post‑launch to ensure that our expected approach to support has been implemented successfully and to make suggestions on improvements. You will be regarded as the voice of the UK&I team and given authority to discuss matters on behalf of the Ecom I&DS Leadership Team. Duties and Responsibilities Subject‑matter expert providing advice, coaching and mentoring to both existing I&DS support specialists and new team members. Plan and host training sessions for other teams around both the EU and further afield, as needed. Custodian of our Support “manual” and training library, ensuring resources are up‑to‑date, accurate and accessible for teams in other languages. Build a support network to fully deliver on all expectations and maintain strong working relationships with other areas of the business. Collaborate with Customer Support and Product teams to drive supportability and support readiness (training, knowledge, documentation). Proactively look for opportunities to improve knowledge, skills, processes, systems and tools. Ensure consistency of support across all regions, following known processes to deliver quality, reliable, fast support. Make sure users know how to use merchant configuration and diagnostic applications, and that they remain fit for purpose. Provide feedback to the business about issues with tools, applications or processes. Competencies Confidence designing training packs for multi‑regional consumption. Excellent written, verbal and listening communication skills. Experience coaching peers and less seasoned team members. Commitment to developing and enhancing our internal knowledge bases with high accuracy. Ability to collaborate cross‑functionally and translate business requirements into actionable plans. Confidence delivering project updates to a wide range of stakeholders. Proven customer‑service experience. Skill in building relationships both internally and externally. Strong attention to detail and ability to breakdown large projects into manageable parts. Capacity to manage multiple projects or tasks simultaneously, set priorities and adapt to changing conditions. Understanding of the changing business environment and its impact on delivery timelines. In‑depth knowledge of e‑Commerce and digital payments products and platforms. Qualifications / Requirements Degree in IT, Computer Science or L&D with a focus on technical/software training. Previous work experience in a technical training or coaching capacity, preferably SaaS or Fintech. Prior experience working in customer/technical support in a SaaS environment. Experience planning and delivering training sessions to audiences of varying abilities. Excellent written communication skills for consistent, digestible documentation. In‑depth knowledge of eCommerce solutions and business operations. Good knowledge of real‑world use cases of web and application technologies and frameworks including HTTP, HTML, CSS, JSON, etc. Valid passport and ability to travel internationally. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Financial Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Global Payments Inc. by 2x #J-18808-Ljbffr
A leading financial services company in Dublin is seeking a Customer Support Manager to oversee the call center operations. The role requires a minimum of 5 years in service delivery and proven expertise in managing teams in a fast-paced environment. You will be responsible for leading a team, managing performance, and ensuring high standards of customer service. Strong communication and analytical skills, along with a relevant degree, are essential for success in this role. A full-time position with competitive compensation is offered. #J-18808-Ljbffr
Inside & Partner Sales Team Leader at Global Payments Inc. Join to apply for the Inside & Partner Sales Team Leader role at Global Payments Inc. Location: Dublin, County Dublin, Ireland Salary: €60,000.00‑€70,000.00 Description Summary of this role: Supports various sales teams & Sales managers such as field sales, inside sales, partner channel sales or third party sales responsible for market penetration through campaigns that deliver incremental revenue from new and/or existing clients. Defines and communicates the sales process and the sales effectiveness drivers. Leads induction courses for new reps and collaborates with Sales L&D to identify and deliver ongoing training/coaching to the wider sales organisation. What Part Will You Play? Support the Inside Sales Manager with the day to day management of our telesales and partner sales teams Ensure delivery of sales targets for above team through effective and regular Sales training and coaching Lead as Coach and trainer for all new and existing sales staff across the channel Support Field Sales Manager with any sales coaching needs they have Ensure training materials are kept up to date and work with L&D on further enhancing sessions/materials Works collaboratively with all sales and support channels to ensure a positive client on‑boarding and activation experience through the delivery of unparalleled service and an amazing customer experience during the business development process Undertake sales related projects as directed by Sales Leadership Works collaboratively with sales leadership, product development and client support to ensure early adoption of all assigned company initiatives Provides input to sales leadership regarding business intelligence, departmental effectiveness, process improvements and growth opportunities Not an exhaustive list; other duties as assigned What Are We Looking For? Minimum Qualifications Relevant Experience or Degree in related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 4‑6 years working in a Sales Development organisation Related professional experience and prefer a minimum of 1‑2 years experience in a supervisory or team leader position (Preferably leading a sales team) Preferred Qualifications None Identified What Are Our Desired Skills and Capabilities? None Identified Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Financial Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Global Payments Inc. by 2x #J-18808-Ljbffr
Role Purpose The Customer Support Manager will have overall responsibility for the day‑to‑day running of the call centre supporting EVO in the UK & Ireland market. Engaging with key stakeholders internally and externally you will act as a brand ambassador representing the organisation. With previous contact centre expertise, 3 direct reports and up to 24 indirect reports you will spearhead projects, lead the team, and meet internal and external deadlines ahead of target and to budget while continuing to drive SLAs and KPIs on a daily basis. Job Background / Context You will be responsible for the daily running and management of the call centre through the management of three Team Leads with experience in creating a positive and engaging working environment. You will provide leadership and motivation through a strong work ethic, coaching, mentoring and leading by example, ensuring that direct reports and indirect reports are motivated and the business is understood. Key Responsibilities Lead the customer services team handling queries, escalations and day‑to‑day reports. Maintain and improve Call‑centre operations by monitoring systems and individual performance, identifying and resolving problems, preparing and completing action plans, conducting system audits and analysis, and managing process improvement and quality assurance programmes. Meet call centre financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions. Prepare call centre performance reports by collecting, analysing and summarising data and trends to generate insight. Maintain equipment by evaluating and installing equipment, developing preventive maintenance programmes, calling for repairs, and implementing upgrades. Accomplish organisational goals by accepting ownership for new and different requests. Record statistics, user rates and performance levels of the centre and prepare reports. Organise schedules, including shift patterns and staffing levels to meet demand. Strong focus on communication and ensuring that any systems or operational issues impacting merchants are proactively reported to relevant teams. Attend weekly operations meetings, review operational performance trends and present action plans addressing performance gaps while capturing and following through on implementation of new customer requirements. Coordinate staff recruitment and liaise with HR. Provide ongoing coaching, mentoring and development through performance reviews for the team. Drive operational process improvements within the team to effectively support customer needs. Additional Job Duties Other job duties and responsibilities as assigned. Education and/or Experience Hold a minimum of a NFQ degree‑level qualification in a relevant discipline such as business studies, economics or computing. Have at least 5 years recent satisfactory experience relevant to Service Delivery, including change and incident management with 3 of those years being the management of people and/or projects. Proven expertise in a fast‑paced contact centre. Proven SLA/KPI implementation and management within a call centre environment. Proven excellent customer service focus – solution‑focused individual. Experience of IVR and phone system set‑up and management. Proven performance incident management experience. Productivity reporting, data analysis and financial acumen. Highly detail‑oriented and organised in work, with the ability to provide high‑quality verbal and written communication. Well‑developed listening and documentation skills. Excellent interpersonal, communication and problem‑solving capability. High level of initiative and integrity, consistently bringing new ideas to the table. Strong organisational, presentation, meeting and communication skills. Proven ability to mentor, coach and lead a team to success. Strategy, product and technical acumen and expertise. Proficient in Microsoft Office Suite, specifically Excel and PowerPoint. Strong knowledge of customer service and industry practices. Technical aptitude and ability to learn software programs. Generate and share resources, trainings and best practices. Be self‑motivated and effectively manage your workload. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Financial Services IT Services IT Consulting Referrals increase your chances of interviewing at Global Payments Inc. by 2x Get notified about new Customer Service Support Manager jobs in Dublin, County Dublin, Ireland . #J-18808-Ljbffr
A financial technology company is seeking an Inside & Partner Sales Team Leader to manage telesales and partner sales teams in Dublin. The candidate will provide training and coaching, ensuring sales targets are met and assisting with onboarding processes. This mid-senior level role requires 4-6 years of sales development experience and at least 1-2 years of team leadership. It offers a full-time employment opportunity with competitive salary ranging from €60,000 to €70,000. #J-18808-Ljbffr
Join to apply for the Manager, Systems Engineering role at Global Payments Inc. Lead our high‑performing Systems Engineering team and drive technical excellence across cloud infrastructure and DevOps automation in the global payments industry. Location: Warsaw (Hybrid). What You’ll Do Team Leadership & Management Lead and manage a team of Engineers across cloud infrastructure and pipeline automation domains. Provide technical mentorship and career development guidance to team members with diverse skill sets (GCP/AWS, Terraform, Ansible, Jenkins, Harness). Conduct regular 1:1s, performance reviews, and facilitate professional growth through training and certification programs. Foster a collaborative culture that promotes knowledge sharing. Recruit, onboard, and retain top‑tier talent in competitive markets for cloud and DevOps engineering roles. Establish team goals, KPIs, and success metrics aligned with business objectives and technical excellence standards. Coordinate cross‑functional collaboration with development teams, security, and operations to ensure seamless service delivery. Technical Strategy & Architecture Define and drive the technical strategy for cloud infrastructure evolution and CI/CD automation advancement. Oversee the design and implementation of scalable, multi‑cloud infrastructure solutions across GCP and AWS platforms. Guide the development of enterprise‑grade CI/CD pipelines and automation frameworks using Jenkins, Harness, and related technologies. Ensure adherence to Infrastructure as Code principles using Terraform, Ansible, and configuration management best practices. Drive adoption of cloud‑native technologies, containerization, and microservices deployment patterns. Establish technical standards, coding practices, and architectural guidelines for both infrastructure and automation domains. Lead technical decision‑making processes and provide guidance on complex infrastructure and automation challenges. Strategic Planning & Stakeholder Management Collaborate with senior leadership to align infrastructure and automation roadmaps with business objectives. Manage planning, resource allocation, and capacity planning for infrastructure and tooling investments. Present technical strategies, progress updates, and risk assessments to stakeholders. Coordinate with project managers and product owners to ensure infrastructure and automation support for product deliveries. Lead cross‑departmental initiatives and represent the team in architectural review boards and technical committees. Who You Are A Bachelor's or Master’s degree in Computer Science, Engineering, or a related technical field. 5+ years of experience in systems engineering, DevOps, or cloud infrastructure roles with at least 3 years in technical leadership positions. Proven experience managing teams with diverse technical specialisations. Strong technical background spanning both domains: Cloud Infrastructure: GCP, AWS, Terraform, Ansible, Kubernetes, networking, security. DevOps Automation: Jenkins, CI/CD pipelines, Bash/Groovy scripting, deployment automation. Strong understanding of financial services regulations and compliance requirements (PCI DSS). Excellent leadership and communication skills with the ability to influence and motivate technical teams. Proven track record of driving technical strategy and delivering complex infrastructure projects. Experience with resource planning. Polish and English at least C1 (both spoken and written). Leadership & Management Experience Demonstrated success in building and scaling high‑performing engineering teams. Experience with hiring, performance management, and career development of technical professionals. Ability to balance technical hands‑on involvement with strategic leadership responsibilities. Experience managing distributed teams and hybrid/remote work arrangements. Strong conflict resolution and change management capabilities. Nice to Have Advanced cloud certifications (GCP Professional Cloud Architect, AWS Solutions Architect Professional). Experience with additional platforms and tools (Azure, GitLab CI, Kubernetes operators, service mesh). Experience with global team management across multiple time zones. Who We Are Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our Systems Engineering organisation is the technical foundation that enables secure, reliable, and scalable payment processing at global scale. As a Systems Engineering Team Leader, you’ll be at the centre of our technology transformation, leading teams that manage billions of dollars in transaction processing infrastructure. You’ll guide the evolution of our cloud‑first architecture while ensuring the highest standards of availability, security, and performance that our customers and partners depend on. We operate in a fast‑paced, innovation‑driven environment where technical excellence and operational reliability are paramount. Your leadership will directly impact our ability to scale globally, enter new markets, and deliver cutting‑edge payment solutions while maintaining the trust and confidence of financial institutions worldwide. Global Payments is committed to Diversity, Equity, and Inclusion (DEI). As "Champions of Inclusion", we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment. What We Offer Hybrid working model with flexibility to support distributed team management. Access to cutting‑edge cloud platforms, automation tools, and enterprise technologies. Opportunity to build and lead world‑class engineering teams in a mission‑critical environment. Exposure to executive leadership and participation in strategic technology decisions. Impact on global payment infrastructure serving millions of transactions daily. Collaborative environment. #J-18808-Ljbffr
Senior Corporate Counsel - Privacy & AI Global Payments Inc. seeks an experienced B2B software and/or financial services attorney to engage in a wide-ranging practice with an emphasis on compliance with consumer privacy and artificial intelligence (AI) laws in the United States, United Kingdom, and European Union. Experience in other jurisdictions, particularly the APAC region, is a plus. We value a demonstrated record of understanding regulatory requirements and advising business teams in a forward‑looking, solution‑oriented manner. In this role you will work closely with business and technology teams across Global Payments to identify legal risks, help create solutions, and collaborate on strategies to enable business success in this rapidly evolving regulatory environment. The position is part of a collegial team of attorneys and other privacy professionals that form the Global Payments Privacy Office. Responsibilities Advise business teams (including marketing, sales, IT, and operations) regarding compliance with privacy, AI, and related laws and work collaboratively with Privacy Office peers to provide advice for projects with both regional and global scope. Advise on data protection terms in agreements including license, vendor, SaaS, technology, master services, confidentiality and other agreements. Provide guidance on product strategy, considering data protection laws, customer and partner relationships, consumer rights, third‑party rights and obligations, and business needs. Draft privacy policies, notices, related disclosures, DISCLAIMERS, FAQs and communications to support and enable business unit compliance. Perform privacy impact assessments, responsible AI assessments, and other governance tasks; contribute to the maintenance of records of processing and the satisfaction of privacy‑by‑design and privacy‑by‑default requirements. Advise sales and marketing teams on compliance implications of various marketing initiatives including online advertising, behavioural advertising, affiliate marketing, mobile applications, social networking, email, SMS/text, and other consumer‑facing communications. Work closely with Information Security, Data Governance, Risk, and Audit teams to identify and mitigate data protection compliance risks, including issue‑spotting and advice related to cybersecurity and data incidents. Qualifications, Skills & Experience Professional Qualifications J.D. degree or equivalent (e.g., Master in Law) with strong academic performance. 3+ years experience practicing law in a relevant field. Licensed to practice law in the U.S., U.K., or a member state of the European Union. Required Skills & Experience Deep subject‑matter expertise with at least one major data privacy framework such as the General Data Protection Regulation (GDPR), Gramm‑Leach‑Bliley Act (GLBA), or the California Privacy Rights Act (CPRA). Experience interpreting regulatory guidance and drafting relevant privacy notices, policies, and procedures. Experience advising corporate clients on compliance matters. Experience negotiating and drafting contracts. Flexibility and willingness to work on a broad variety of legal matters. Excellent oral and written communication skills. Ability to work collaboratively with business partners across levels and show leadership on complex, high‑priority issues. Desired Skills & Experience Experience in the payments industry or financial services industry. Ability to engage in technical discussions with IT teams regarding ad tech, data anonymization, and security/access controls related to cloud computing. CIPP/US and CIPP/E certification. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Legal #J-18808-Ljbffr
