Join to apply for the Housekeeping Manager role at Glenlo Abbey Hotel & Estate Currently we have an exciting vacancy for a Housekeeping Manager to join our award-winning team on a Full-time basis. The Housekeeping Manager will ensure that all rooms and public areas of the hotel are maintained to 5-star standard, overseeing and developing the accommodation team. Responsibilities Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements. Carry out room checks to ensure that Housekeeping standards are followed at all times. Monitor and oversee the Hotel laundry to ensure that output is kept in line with needs. Ensure that staffing is adequate in all areas. Deal with all VIP customers and make sure that their rooms are checked and that they have all the requirements requested. Ensure that all checklists and reports are completed by the relevant person before the end of the shift. Ensure that Housekeeping Storerooms and any areas used by Housekeeping are kept clean and tidy at all times. Ensure that all public areas are cleaned and well maintained. Responsible for managing all lost property including logging and following up with Guest queries. Ensure that you complete a handover at the end of your shift to ensure awareness of any issues that need to be followed up. Management of the payroll system Alkimii, ensuring rostering targets are met. Ensure that a high level of security is followed in relation to the control of master keys and guest bedrooms. Ensure that an up-to-date maintenance log is maintained and that all issues are prioritized, and tasks assigned to the Maintenance Department. Identify opportunities for resources and facilities to be shared between the properties and implement best practices. Active participation in all elements of the recruitment of departmental employees. Carry out appraisals with staff on a regular basis. Ensure effective planning of staff holidays and lieu time. Establish and maintain the highest standards of cleanliness in all rooms and public areas. Create routine cleaning plans so that all furniture, fittings, carpets, and coverings are maintained at the highest standard. Ensure high standards of linen are maintained and that regular supply is ensured. Ensure effective communication with Front Office departments in support of maximum efficiency of both bedrooms letting and servicing. What We Offer Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Shift Work & Flexibility Are Required In This Position. About the MHL Hotel Collection MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business revolves around our exceptional people. We provide a comprehensive on-boarding, upskilling, and professional development process. Skills Attention to detail Luxury Accommodation Standards Team Motivation Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Laundry and Drycleaning Services #J-18808-Ljbffr
Join to apply for the Hotel Receptionist role at Glenlo Abbey Hotel & Estate . The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection) Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range. This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection. Responsibilities Greeting guests and completing procedures on check in & check out Processing payments and balancing financial records Handling guest enquiries & complaints in a professional manner Delivering excellent customer service to all guests at all times Answer any queries the guest may have on in house facilities and tourist information. Take responsibility for the security of the keys. Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently. Liaise with colleagues, management and external stakeholders as required. Other related ad-hoc administrative tasks where necessary. What We Offer Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Birthday Gift Ideal Candidate Will Possess Role would suit someone with previous Hotel Reception experience along with a detailed working knowledge of a Hotel reservations system (e.g. Hotsoft) would be an advantage. Fluent English and strong Customer Service Skills. A willingness to progress their career with the MHL Hotel Collection. Shift Work & Flexibility Are Required In This Position. About the MHL Hotel Collection MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. Skills Computer Literate Fluent in English Reception Experience Seniority level Entry level Employment type Full-time Job function Other Industries: Hotels and Motels #J-18808-Ljbffr
Join to apply for the Head Chef - Palmers Bar and Kitchen role at Glenlo Abbey Hotel & Estate . The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection) is currently recruiting for a Head Chef - Palmer's Bar and Kitchen. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range. Main Purpose of the Job: Assist in the planning, preparation and delivery of a 5 star level of food production for menu items in the designated outlet. Also helping to implement and maintain food standards across the outlet. Main Duties And Responsibilities: Oversee daily operations and ensure seamless service during busy shifts. Foster a culture of excellence, trust, and collaboration. Act as a role model and encourage high performance across the team. Maintain Culinary Excellence. Develop innovative menus and food presentations. Ensure the highest food quality, sanitation, and safety standards. Collaborate with the Executive Chef on kitchen operations, purchasing, and storage. Prepare and present exquisite dishes that elevate the guest experience. Lead the team in providing outstanding guest experiences. Monitor and maintain service standards, addressing any issues proactively. Empower your team to deliver exceptional service consistently. Meet and exceed performance and financial targets. Organise and plan kitchen operations to achieve business objectives. Support staff development, training, and career progression. What We Offer: Competitive Salary. Meals whilst on duty in our employee restaurant. Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit. Employee Recognition Awards. Career Progression. Recommend a Friend scheme. Travel and Bike to Work Tax saving Scheme. Shift Work & Flexibility Are Required In This Position. About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Skills: Culinary Skills, Food Prep, Restaurant kitchen. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries: Food and Beverage Manufacturing #J-18808-Ljbffr
Join to apply for the Sommelier role at Glenlo Abbey Hotel & Estate The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection) Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range. This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection. We are currently seeking to recruit an experienced Sommelier for our exclusive Pullman Restaurant at the Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection). The Pullman Restaurant is Galway's most unique dining experience. Diners take a step back in time aboard the Orient Express, which comprises of 2 original carriages from the Orient Express, beautifully restored without losing any of their original character and set on the grounds of the hotel with views of the golf course, Lough Corrib. Key Responsibilities We are looking for experienced beverage professionals as exceptional as the Pullman restaurant itself. Collaborate with the Wine/Beverage team to curate our wine and beverage program. Wine menu management, constantly sourcing new and relevant wines to match the Food Profile. Balancing the wine list. Working closely with Chef de Cuisine with tasting and matching wines. Serving guests upon arrival, taking aperitif orders, presenting wine lists and providing knowledgeable service to boost sales and guest experiences. Training in pre / post dinner drinks, assisting in sparking the passion within the service team. A genuine passion for all things beverage. Offering personalized food and wine pairings to Guests. Ensuring that wines are served at the perfect temperature and in appropriate glassware. Engaging in wine and beverage training for the service team, enhancing their knowledge and confidence is a must and a big part of job description. To set the restaurant Mise en Place to the required standard and Mise en Place of beverage area when required. Assisting in the deliveries and cellar maintenance. To update inventory daily. Assist the Restaurant Manager in the management of the Service team. To restock all wines sold during the previous service. Other duties as assigned by the Management. What We Expect From You 3 years proven work experience as a Sommelier / Head Sommelier. WSET Level 3 as a minimum standard. Comprehensive knowledge of different types of wines, wineries, regions and vineyards. Excellent communication and presentation skills - Strong time management and organizational skills. High standards of hygiene and personal grooming. A self-motivated and personable individual. Ability to provide exceptional customer service and a natural want to make a difference. Ability to work well with others, inspire & lead. Why Join Us Be part of a prestigious and vibrant hotel / restaurant with a reputation for excellence. Work with a team of dedicated professionals who are passionate about hospitality. Opportunities for professional development and career progression. Competitive salary and benefits package. A supportive and inclusive work environment. What We Offer Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL/SLH Hotels Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Birthday Gift Shift work & flexibility are required in this position. About The MHL Hotel Collection MHL group is a renowned portfolio of well-known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. #J-18808-Ljbffr
Join to apply for the Chef de Partie role at Glenlo Abbey Hotel & Estate . The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection) is currently recruiting for a Chef de Partie. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range. Main Purpose of the Job Assist in the planning, preparation and delivery of a 5 star level of food production for menu items in the designated outlets in accordance with standards and plating guide specifications. Main Duties And Responsibilities Prepare mis-en-place as required. Prepare and present food to Company standards as instructed by your Manager. Ensure correct portion control as instructed by your Manager. Operate with a cost effective approach that will not damage the quality of the product provided. Maintain a close working relationship with the rest of the Kitchen Team and those in other areas as required in order to provide a smooth and efficient service. Assist with menu designs that are popular, stylish and sell well, as well as group menus that exceed the wishes of clients. Keeping equipment costs as low as possible, managing the overall maintenance and service program for your section and keeping all equipment properly cleaned and maintained. Carrying out regular stock takes to ensure costs are controlled and that all stocks are accounted for. Apply all aspects of our Health and Safety and Food Hygiene protocols. What We Offer Competitive Salary Meals whilst on duty in our employee restaurant Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Shift Work & Flexibility Are Required In This Position. About the MHL Hotel Collection: MHL group is a renowned portfolio of well-known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. Skills Culinary Skills Food Prep Restaurant kitchen Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Food and Beverage Manufacturing #J-18808-Ljbffr
Join to apply for the Spa Manager role at Glenlo Abbey Hotel & Estate . This is an exciting opportunity to join an innovative and progressive Irish hotel group and work with the Team at Glenlo Abbey Hotel and Estate Galway. Following a multi-million euro expansion, be part of the development of a brand new Spa concept on the estate. Glo Spa & Wellness features 4 treatment rooms overlooking the Golf course, where guests will enjoy the tranquility of nature and experience pure relaxation with an extensive selection of facial and body treatments. The main purpose of the role is to assist in the delivery of hotel revenue and profit growth through good planning, efficient production, and cost control, particularly in your area(s) of responsibility and within the Spa Department as a whole. About The Role Oversee the entire Spa operation to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all health & safety requirements. Be passionate about world-class hospitality service in a 5* environment. Responsibility for the financial returns of the Spa and driving the business forward. Management of a team of highly trained Spa therapists and Attendants with a focus on training and development. Ideal Candidate The ideal candidate will have 3 years of Spa experience with at least 2 years in a management role. CIBTAC, ITEC, or CIDESCO qualifications are desirable. In return, we will give you a competitive salary and benefits package as well as opportunities to learn new skills and grow your career. Skills Spa Management Spa treatment CIBTAC, ITEC or CIDESCO qualifications Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr
Join to apply for the Switchboard Operator role at Glenlo Abbey Hotel & Estate Join the team at the 5-star Glenlo Abbey Hotel and Estate. Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th-century manor house dating back to the 1740s. The hotel comprises 73 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Suite (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, The Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, and a GUI accredited Championship 9 Hole Golf Course with a 21 bay driving range. We are currently seeking applications from suitably qualified candidates for the role of Switchboard Operator. The role of the Switchboard Operator will be responsible for providing prompt and correct communications support. Reporting to: The Front Office Manager The Ideal Candidate Will Be Standards driven and detail-oriented. Have the ability to multi-task in a fast-paced environment. Extremely customer focused on delivering five-star service. Have an excellent command of the English language, both spoken and written. Willing to work a 5-day week which will include weekends. Tasks And Responsibilities Provides courteous service to customers by operating the switchboard according to standards. Communicates clearly and courteously. Demonstrates fluency in the use of equipment. Transfers incoming calls promptly to the appropriate extension. Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them. Responds to customer questions regarding the hotel, in-house facilities, and local events. Provides courteous, prompt, and accurate inter-hotel communications to staff and customers. Takes and delivers accurate and complete messages. Communicates with authorized employees by using the paging system and/or radio. Follows established hotel security and safety policies as required. Identifies and forwards customer mail, packages, and messages promptly. Prepares lists and reports as requested. Responsible for reservations tasks outside of departmental opening hours. Checks the daily arrival list. What We Offer Career Progression opportunities within the MHL Hotel Collection. Meals on Duty. Health & Wellness Contribution. Complimentary provision of Uniform. Discounted room rates within MHL Hotel Collection and Small Luxury Hotels worldwide. About The MHL Hotel Collection MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive onboarding, upskilling, and professional development process. Skills Switchboard Making Reservations Booking Systems Guest Assistance Seniority level Entry level Employment type Full-time Job function Administrative Industries Telephone Call Centers #J-18808-Ljbffr
Join to apply for the Restaurant Host role at Glenlo Abbey Hotel & Estate The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection) Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range. This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection. We are currently seeking to recruit an experienced Restaurant Host/Hostess for our exclusive Pullman Restaurant at the Glenlo Abbey Hotel & Estate. The Pullman Restaurant is Galway's most unique dining experience. Diners take a step back in time aboard the Orient Express, which comprises of 2 original carriages from the Orient Express, beautifully restored without losing any of their original character and set on the grounds of the hotel with views of the golf course, Lough Corrib. Role Overview As a Host/Hostess in The Pullman, you will be the welcoming face of our famous and unique restaurant. Your warming personality and attention to detail will ensure our guests have an exceptional and delightful experience from the moment they arrive until they depart. Key Responsibilities Greet and welcome guests with a friendly and professional demeanor. Manage reservations and seating arrangements efficiently, follow up confirmations and maximizing seating arrangements / table plans. Provide guests with information about our menu, special dietary options, and seasonal offerings. Maintain a clean, organized, and visually appealing reception area. Anticipate and respond promptly to guest inquiries and needs. Work closely with the service team to ensure a smooth and enjoyable dining experience, relaying guests communications. Uphold the highest standards of health, safety, and hygiene. Handle guest feedback and concerns with grace and efficiency, ensuring a positive resolution. Receiving payments, cash handling. Requirements Previous experience in a similar role within a high-end hospitality environment. Exceptional customer service skills with a genuine passion for creating memorable guest experiences. Strong communication and interpersonal abilities. Ability to work effectively in a fast-paced, dynamic environment. Flexibility to work various shifts, including weekends and holidays. A keen eye for detail and a commitment to maintaining the highest standards. Why Join Us Be part of a prestigious and vibrant hotel with a reputation for excellence. Work with a team of dedicated professionals who are passionate about hospitality. Opportunities for professional development and career progression. Competitive salary and benefits package. A supportive and inclusive work environment. Join us at Glenlo Abbey at the Pullman restaurant and become an essential part of the team. Apply now and start your journey with us! What We Offer Competitive Salary Meals whilst on duty in our employee restaurant. Complimentary provision of uniforms. Excellent Employee discount in all MHL/SLH Hotels. Employee Recognition Awards. Career Progression. Recommend a Friend scheme. Travel and Bike to Work Tax saving Scheme. Birthday Gift. Shift work & flexibility are required in this position. About The MHL Hotel Collection MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business revolves around our exceptional people. We provide a comprehensive onboarding, upskilling, and professional development process. Skills Excellent customer service communication skills, organized and detail-focused. #J-18808-Ljbffr
