**This role is 5 days a week onsite at our office in Bonham Quay.**Genesys is seeking a **Facilities Coordinator** to join our facilities management team at our Galway office. location will be Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties: · Conduct office administrationsuch as stationary stock management, mail & postage, courier requests, coordination of parking requirements, records management, and ensuring general office equipment is functional to meet staff requirements. tasks · Operation of the facilities helpdesk, processing work orders and developing reports for both planned and reactive maintenance. Administration of H&S duties and coordination of all workplace activities and safety training in accordance with the organization’s safety policy. Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties. · Assist with promoting the facilities' function and activities to all staff. Characteristics, Skills, and **Experience required:**Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest in developing within the field Working knowledge of Maintenance Logging System is desirable (Eg, Service Now) Excellentability to communicate effectively verbally and in written format customer service and people skills, with a strong Ability and aptitude to introduce new ideas and bring innovations to the work environment Demonstrate a self-starter attitude and ability to work on own initiative Desire to grow within the role Knowledge of M&E building services is not specifically required, though would be advantageous**Our Benefits:** benefits package ### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
Genesys Cloud Services, Inc. is looking for a Facilities Coordinator to join their team in Galway. This full-time role involves overseeing office administration, managing the facilities helpdesk, and promoting the facilities function to staff. Candidates should have at least 2 years of relevant experience in facilities management or hospitality delivery. The position offers opportunities for personal growth and the chance to work in a dynamic environment. Join a team dedicated to creating the best customer and employee experiences. #J-18808-Ljbffr
## Senior User Experience DesignerGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As a **Senior UX Designer**, you consistently deliver high-quality designs and confidently work on challenging projects with moderate supervision. You possess strong UX skills, actively mentor Associate and Mid-level designers, and effectively collaborate with cross-functional partners. You have experience in leading important aspects of projects, and you're proficient at synthesizing complex user research into clear, actionable design solutions.**Location:** For this position we are open to candidates who wish to work hybrid from our office in Galway or remote within Ireland.*Please note that an online portfolio is a minimum requirement as part of our review process.***Team**Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of the AI group consisting of 5+ passionate UX professionals who work close with our product and R&D partners. Together, we're responsible for advancing and scaling the bot authoring experience for voice and digital channels through Virtual Agents and helping customers build innovative Agentic Virtual Agent experiences through our AI Studio platform. The work you do here empowers organizations to deliver exceptional, personalized customer experiences while reducing unnecessary complexity.**Key Responsibilities:*** **Design Projects:** Lead significant design aspects of projects, clearly defining problem statements, executing user research, and contributing to overall design excellence.* **Autonomy & Ambiguity:** Handle moderate levels of ambiguity independently, escalating critical issues to your manager or partners proactively.* **Team Development:** Mentor mid-level and associate designers and contribute to a high-performing, collaborative design team culture.* **Collaboration & Communication:** Work closely with product managers and engineers to integrate design solutions into product roadmaps. Communicate design concepts and insights clearly to multiple stakeholders.* **Continuous Improvement:** Regularly participate in sprint planning and design reviews, offering constructive critique and promoting continuous improvement within the team.**Experience:*** 4+ years of experience in user experience design, actively participating in the full product lifecycle of a digital product.**Education**:* Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.**Skills:*** Deep knowledge of Figma and low-fi collaboration tools like Miro/FigJam.* Experience working with a design system* Competent in various UX research methodologies.* Experience collaborating with development teams and product management to successfully ship designs.* Strong communication skills, with the ability to explain your designs through visual, verbal, and written communication. This includes articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences.**Our Benefits:**At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:* **Flexible work options** – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.* **Career development & growth** – Access continuous learning opportunities, mentoring, and clear paths for advancement.* **Competitive pension scheme** – Invest in your future with an excellent employer-supported pension plan.* **Annual bonus program** – Be rewarded for your impact and contributions.* **Comprehensive health coverage** – Including private health insurance, access to company dental plan, and wellness supports.* **Financial protection** – Enjoy Income Protection and Life Assurance, along with**access to dedicated financial planning resources t**o help you make confident, informed decisions about your future.* **Family-friendly policies** – Generous paid maternity and paternity#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
## Senior User Experience Designer - Conversational DesignGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As a Senior User Experience Designer with a **Conversational Design Focus**,you bring strong UX fundamentals but more uniquely a deep understanding of conversation or service design. You will be responsible for defining ideal conversational flows for a range of use cases. This means you have a deep understanding of how the best AI Assistants respond, ask follow-up questions, recover from mistakes, or escalate to humans when needed. You are comfortable working in ambiguous, evolving problem spaces with moderate supervision. Your deliverables could include flowcharts, scripts, or storyboards that capture how AI systems behave in real conversations, as opposed to traditional UI designs. You may come from a traditional UX background, or from adjacent fields such as conversation design, content design, or CX, with demonstrated experience building AI-driven experiences in practice.**Team:**You will be part of Genesys design, a roughly 100 person team of designers, researchers, educators, and operations specialists. Your immediate team will have 7 designers, dedicated to crafting powerful employee copilots that explore new ways of interacting using conversation.**Location**: For this position, we are open to candidates who wish to work hybrid from our office in Galway, or remote within Ireland.**Key Responsibilities:*** Conversational Experience Design: Design how AI systems behave in real user interactions, including response patterns, follow-up strategies, clarification, and recovery.* Autonomy & Ambiguity: Operate effectively in ambiguous and fast-moving environments, particularly where AI capabilities and constraints are still evolving. Make thoughtful decisions with incomplete information and escalate when appropriate.* Technology Discovery: Experiment with AI tools in order to be the expert in how they work and the latest interaction patterns. Dive into new tools to prototype your experiences using real technologies.* Collaboration & Communication: Work closely with product managers, engineers, and data/AI partners to shape experiences that are both technically feasible and user-centered. Clearly communicate rationale and tradeoffs to diverse stakeholders.* Continuous Improvement: Participate in sprint planning and design reviews, critiques. Contribute to evolving best practices for designing AI-powered experiences across Genesys.**Requirements:*** Experience: 4+ years of experience in conversation design, UX design, service design, or a related field.* Experience working on AI, NLU, or LLM-based products is strongly preferred.* Experience defining conversational or AI-driven experiences, including multi-turn interactions* Familiarity with AI tools such as Cursor, Claude Code, Codex, or Figma Make* Familiarity with online collaboration tools such as Miro and Figjam* Strong communication skills, including ability to articulate a conversational experience (visually or otherwise), explain decision making and tradeoffs* History of collaborating with cross-functional teams to deliver complex experiences or features**Education:*** Bachelor’s Degree or 4+ years of relevant work experience**Preferred Experience:*** Experience working on AI assistants, copilots, chatbots, or agentic systems* Experience creating conversational flows, especially ones involving interactive components* Experience working with systems that integrate AI responses with structured data or knowledge**Our Benefits**At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:* **Flexible work options** – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.* **Career development & growth** – Access continuous learning opportunities, mentoring, and clear paths for advancement.* **Competitive pension scheme** – Invest in your future with an excellent employer-supported pension plan.* **Annual bonus program** – Be rewarded for your impact and contributions.* **Comprehensive health coverage** – Including private health insurance, access to company dental plan, and wellness supports.* **Financial protection** – Enjoy Income Protection and Life Assurance, along with**access to dedicated financial planning resources t**o help you make confident, informed decisions about your future.* **Family-friendly policies** – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, #J-18808-Ljbffr
Sr. Frontend Engineer page is loaded## Sr. Frontend Engineerlocations: Irelandtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR109614Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Join our team as a Senior Frontend Engineer where you'll play a pivotal role in building new features and delivering high-quality code. As a senior frontend engineer in our customer-oriented group, you will design and build UIs and visualisations in an intuitive, relatable manner. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level.**Key Responsibilities:**As a Senior Software Engineer at Genesys, your responsibilities will include:* Designing and developing robust, testable software to implement key features.* Collaborating with cross-functional teams to define, design, and ship new features.* Writing clean, maintainable, and testable code adhering to coding standards and best practices.- Providing technical guidance and code reviews.- Identifying and addressing performance bottlenecks and other technical issues.- Troubleshooting and debugging production issues promptly.- Ensuring and monitoring application stability.**Minimum Requirements:**We're looking for candidates who possess:- Bachelor’s degree in Computer science, Engineering, or a related field.- 5+ years of professional experience in software development.- Strong experience with a modern web application frameworks - React.- Experience with Typescript and modern ECMAScript.- Sass- Comprehensive testing experience (Jest, Vitest, Playwright)- Excellent problem-solving and analytical skills.**Desirable Skills:****-** Experience with state management- Implementation of accessibility standards and testing techniques- Experience with Node.js and the AWS ecosystem- Continuous integration/delivery practices.**Our Benefits:*** Flexible work schedules and work-from-home options* Development and career growth opportunities* Excellent pension scheme* Bonus scheme* Health Insurance* Income Protection & Life Assurance* Family-friendly leave allowances, including paid maternity and paternity leave.If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
A global technology firm in Ireland is seeking a Senior Software Engineer to build AWS-hosted microservices. The role involves both backend and frontend development using Java, Node.js, and Python. Ideal candidates should possess strong problem-solving skills and a desire to work collaboratively. The position offers flexible work options, competitive benefits, and a focus on team growth and development. #J-18808-Ljbffr
## Principal Product Manager - Digital Experience* Set the vision and strategy for our Multiple Actors roadmap, aligning with collaborator teams.* Own the outcomes-based roadmap with a focus on customer value, market differentiation, and technical feasibility. Build and deliver a forward-looking roadmap that enables Genesys to deliver the digital collaboration features our customers need most.* Engage closely with strategic customers, co-creating innovative use cases and accelerating adoption to ensure measurable success.* Champion your vision for the future of Digital Channel Collaboration with AI capabilities within the component set.* Lead workshops, strategy sessions, and more to drive the future of how Multiple Participants are managed in a conversation.Collaborate cross-functionally with engineering, design, marketing, and services teams to deliver seamless, human-centered collaboration workflows.* Apply design thinking and rapid prototyping to refine agent experiences, ensuring solutions that augment human capability and enhance customer outcomes.* Inspire and align teams across the organization, fostering a culture of innovation, accountability, and empathy while building influence with C-level stakeholders by communicating effectively.* Deliver enterprise-ready products, turning experimental capabilities into scalable solutions.* Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.* Leverage Generative AI, LLMs, and more to help shape collaborative intelligence in digital channels.* Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.* 8 years+ of product management experience in enterprise SaaS or AI-driven platforms.* Demonstrated leadership in defining and delivering AI-powered or collaboration / conversational products.* Proven success in building and scaling API-driven communication products.* Strong analytical skills with a track record of KPI ownership and data-driven decisions.* Experience defining product roadmaps and shipping enterprise-grade features.* Excellent communication and stakeholder management across technical and non-technical teams.* Familiarity with CCaaS products and landscape* Awareness of emerging trends in Generative AI, LLMs, and collaboration. Proven success in leading teams to deliver solutions that reshape customer or employee experiences.* Deep understanding of user-centric design and iterative product development cycles.* Experience of defining product strategy and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain.* Experience working with global, distributed teams and scaling products across multiple regions and markets.* Track record of driving large-scale SaaS portfolios with significant revenue impact.* Success in building multi-billion-dollar growth strategies, potentially through AI-driven innovation.* Prior work in transformational technology initiatives that redefined industries or customer engagement models.* Experience representing products and companies in executive-level customer engagements, analyst briefings, and industry conferences.* Familiarity with the customer experience ecosystem and partnerships across AI, CRM, and workflow automation providers.* Experience driving collaboration initiatives at scale.* Passion for delivering intuitive and human-centric digital experiences.### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
A leading global technology company is seeking a Senior Frontend Engineer in Ireland to design and develop user-friendly interfaces. This role involves collaborating with teams to deliver high-quality code and troubleshoot issues effectively. Candidates should have a Bachelor's degree and over 5 years of software development experience, particularly in React and Typescript. The position offers flexible work schedules, health insurance, and career growth opportunities. #J-18808-Ljbffr
A leading technology company in Ireland is seeking a Principal Product Manager to define and execute the strategy for digital collaboration solutions. The role involves engaging with customers, leading product workshops, and collaborating across teams to deliver human-centered workflows. Candidates must have over 8 years of experience in product management within enterprise SaaS or AI-driven platforms. A strong track record in building innovative, user-centric products is essential. #J-18808-Ljbffr
A leading cloud services provider in Ireland is seeking a Software Engineer to design and build automation systems using AWS serverless architecture. The role involves developing integrations for compliance tools, creating AI-enhanced solutions, and collaborating with teams to meet compliance requirements. Candidates should have at least 3 years of backend development experience, strong Python proficiency, and familiarity with cloud-native applications. This position offers a dynamic environment, emphasizing technical innovation and teamwork. #J-18808-Ljbffr
