Genesys is seeking a **Facilities Coordinator** to join our facilities management team at our Galway office. location will be Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties: · Conduct office administrationsuch as stationary stock management, mail & postage, courier requests, coordination of parking requirements, records management, and ensuring general office equipment is functional to meet staff requirements. tasks · Operation of the facilities helpdesk, processing work orders and developing reports for both planned and reactive maintenance. Administration of H&S duties and coordination of all workplace activities and safety training in accordance with the organization’s safety policy. Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties. · Assist with promoting the facilities' function and activities to all staff. Characteristics, Skills, and **Experience required:**Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest in developing within the field Working knowledge of Maintenance Logging System is desirable (Eg, Service Now) Excellentability to communicate effectively verbally and in written format customer service and people skills, with a strong Ability and aptitude to introduce new ideas and bring innovations to the work environment Demonstrate a self-starter attitude and ability to work on own initiative Desire to grow within the role Knowledge of M&E building services is not specifically required, though would be advantageous**Our Benefits:** benefits package ### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Senior Software Development Engineer in Test (SDET) builds and maintains the automated test infrastructure that validates Genesys Cloud's outbound digital messaging platform — SMS, email, MMS, and WhatsApp campaigns, campaign scheduling and recurrence, digital rules and data actions, and contact list management.You'll write tests, improve frameworks, and keep CI/CD pipelines healthy across 18+ global production regions. This is a hands-on role where you'll spend most of your time writing code, with opportunities to influence testing practices and mentor teammates.**What you'll do:*** Build and maintain automated API and UI tests for outbound digital messaging services using Java and TestNG* Write browser-based UI tests using Playwright for campaign configuration, scheduling, diagnostics, and rules management* Maintain and improve CI/CD test pipelines in Jenkins (Groovy shared libraries, parameterized multi-region jobs)* Contribute to shared test frameworks used across Outbound and other Genesys Cloud teams* Validate messaging campaign behavior across channels — SMS, email, MMS, and WhatsApp — including content templates, contact filtering, DNC lists, attempt limits, and message rate controls* Test campaign scheduling features including recurring schedules, static schedules, timezone-aware delivery, and division-based permissions* Validate digital rule sets, pre/post-contact actions, data action conditions, and rule-based campaign behavior* Support scale testing for high-volume messaging campaigns and campaign aggregation* Triage test failures, distinguish real bugs from flaky tests, and build tooling to reduce noise* Validate services across dev, test, and 18+ production environments worldwide* Participate in design and code reviews with a focus on testability and quality* Investigate production issues alongside development and support teams using logs and observability tools* Identify coverage gaps and automate tests for the highest-risk areas* Help define acceptance criteria for new features**What we're looking for:*** 5+ years of experience in software testing or test automation* Strong proficiency in Java or other OOP language* Experience building or contributing to test frameworks (TestNG, JUnit, or similar)* Experience with REST API testing* Familiarity with CI/CD pipelines and deployment automation (Jenkins preferred)* Comfort working with cloud infrastructure (AWS)* Ability to read and reason about service logs using observability tools (Sumo Logic, New Relic, or similar)* Understanding of service-oriented and microservice architectures* Clear written and verbal communication skills* BS in Computer Science or equivalent experience**Nice to have:*** Experience with Groovy or Jenkins pipeline scripting* Familiarity with messaging channels and protocols (SMS, email/SMTP, MMS, WhatsApp)* Experience with outbound campaign systems, contact list management, or digital messaging platforms* Experience with scale or load testing* MS in Computer Science or Software Engineering**Our Benefits:**At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:* **Flexible work options** – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.* **Career development & growth** – Access continuous learning opportunities, mentoring, and clear paths for advancement.* **Competitive pension scheme** – Invest in your future with an excellent employer-supported pension plan.* **Annual bonus program** – Be rewarded for your impact and contributions.* **Comprehensive health coverage** – Including private health insurance, access to company dental plan, and wellness supports.* **Financial protection** – Enjoy Income Protection and Life Assurance, along with**access to dedicated financial planning resources t**o help you make confident, informed decisions about your future.* **Family-friendly policies** – Generous paid maternity and paternity#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
A leading technology company in Ireland is seeking a Principal Engineer to design backend platforms for AI products. The role involves owning backend strategies, ensuring system reliability, and collaborating closely with AI specialists. Applicants should have over 8 years of experience, strong skills in Java and Python, and be comfortable working on AWS cloud infrastructure. Flexible working arrangements are available, with hybrid options from the Galway office. #J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Genesys Digital & AI group builds the innovations that power customer experiences for 8,000+ organisations worldwide.As a **Principal Engineer** you’ll design and evolve the backend platforms that make our Agentic AI products possible. You’ll own the technical strategy for core services, data, and runtime foundations; partner closely with Agentic AI specialists; and lead multiple teams to deliver secure, reliable, low‐latency systems at global scale.**Location:** This role is open to candidates who wish to work in a hybrid capacity from our Galway office or remotely within Ireland. Please note that the team collaborates regularly in our Galway office, and remote employees will be expected to attend in person a minimum of 2–3 times per month.**What You Will Do:*** Own the multi‐year backend strategy. Define north‐star architectures for APIs, data flows, events/streams, storage, consistency, and multi‐tenant isolation that underpin Agentic AI workloads.* Standardise service templates, libraries, REST/event patterns, schema versioning, automated testing, and documentation that accelerates multiple teams.* Design for scale, reliability, and cost. Drive SLOs/SLA design, capacity planning, graceful degradation, performance engineering, and cost/stewardship for traffic and LLM‐adjacent workloads.* Comply with Data platform & governance rules. Shape ingestion, transformation and cataloguing; ensure lineage, retention, residency and privacy‐by‐design; make data easy to use and hard to misuse.* Ensure operational excellence. Lead CI/CD, IaC, progressive delivery, runtime hardening, observability and on‐call practices; turn incidents into systemic fixes.* Put security first. Champion threat modelling, least‐privilege IAM, secrets management, API authz/authn, and compliance controls.* Partner with AI specialists. Co‐design interfaces, contracts and back‐pressure strategies for agents, RAG, tool calling and eval loops; hide complexity behind stable, well‐documented APIs.* Lead major programmes. Cross‐team migrations, region expansion, service architecture, eventing upgrades, tech debt reduction and deprecations.* Influence through writing and reviews. Review PR’s, give constructive feedback, create/update high level architecture docs; communicate decision trade‐offs clearly to engineers, PMs and execs.* Multiply talent. Coach Staff Engineers and tech leads; raise the bar on design, code quality and operational maturity across multiple teams.**What We're Looking For:*** Bachelor’s or Master’s in Computer Science or related disciplines.* 8+ years building and operating backend / platform software, with evidence of technical leadership and impact across teams.* Deep skill in Java and/or Python, and strong fundamentals in algorithms, data structures and distributed-systems design.* Proven experience with event‐driven and service‐oriented architectures (e.g., Kafka/Kinesis/SQS; REST APIs), schema evolution, idempotency, and backwards‐compatible APIs.* Expertise running on AWS at scale (IAM, networking, DynamoDB/RDS, S3, ECS/serverless, CloudWatch/OpenTelemetry) and modern DevOps/SRE (CI/CD, IaC, automated testing, runbooks).* Track record of setting standards and unblocking/aligning multiple teams via influence; excellent communicator who maps technical choices to business outcomes.* Evidence of performance and cost optimisation in latency‐sensitive, high‐throughput systems (profiling, caching, load shedding, rate limiting, async pipelines).* Comfortable partnering with AI/ML teams and supporting LLM‐adjacent systems (feature stores, vector stores, evaluation harnesses, safety/guardrails) even if you’re not the model expert.* Pragmatism, bias to action, and a growth mindset.**Desirable Experience or Appetite to Learn:*** Analytics and data science frameworks/technologies, e.g. Apache Spark, Pandas.* Machine learning concepts and frameworks.* LLM systems concepts (tooling, retrieval, evals) and cost/latency trade‐offs.* Security, privacy and governance of enterprise software.**Our Benefits:**At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:* **Flexible work options** – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.* **Career development & growth** – Access continuous learning opportunities, mentoring, and clear paths for advancement.* **Competitive pension scheme** – Invest in your future with an excellent employer-supported pension plan.* **Annual bonus program** – Be rewarded for your impact and contributions.* **Comprehensive health coverage** – Including private health insurance, access to company dental plan, and wellness supports.* **Financial protection** – Enjoy Income Protection and Life Assurance, along with**access to dedicated financial planning resources t**o help you make confident, informed decisions about your future.* **Family-friendly policies** – Generous paid maternity and paternityIf a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data #J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Senior Software Engineer Department & Team: CX and Core ServicesLocation: IrelandThe Genesys Cloud Platform API Team builds and maintains a suite of business-critical, high-throughput microservices at the core of Genesys Cloud. Our systems are foundational to the platform, with a strong focus on reliability, scalability, and performance to ensure seamless operation for both customers and the internal teams who build on top of it.As the platform continues to evolve, we are expanding the team’s scope to include AI infrastructure that supports emerging patterns such as MCP and A2A.Our mission is to enable product teams to focus on delivering customer value, while we provide the scalable building blocks they rely on. While this role includes exposure to modern distributed AI systems, the primary focus is designing and operating the infrastructure that enables teams to build AI-powered features. Familiarity with MCP and A2A is helpful, but most important is the ability to translate evolving concepts into clear requirements and robust systems.**As a member of the team, you will:**· Develop and deploy highly available, scalable, and fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform.· Work with a distributed team.· Be expected to operate independently but have ample, friendly support available.· Actively review code, mentor, and provide peer feedback.· Champion large projects and mentor junior members on the team.· Partner with other teams to transform concepts into requirements and requirements into services and tools.· Build, deploy, maintain, and automate large global deployments in AWS.· Troubleshoot production issues and come up with solutions as required.· Participate in an on-call rotation with the rest of the team. We take pager fatigue very seriously and tune alerts to be relevant and actionable.**What you need to be successful in this role:**· You will likely have at least a BS in Computer Science or related field.· You have a minimum of 4 years’ experience working with Java in industry.· You are self-driven and comfortable taking the initiative to work asynchronously with your team.· You can breakdown complex problems to find and implement the simplest solutions.· You are prepared to dig in deep to understand a wide area of necessary domain knowledge. Many problems will be new, never been seen before. Your first job is to understand.· You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.· You should be comfortable developing software in Java or a similar modern, multi-paradigm language.· You have very strong communication and collaboration skills.· You have a solid understanding of concurrent or multi-threaded programming.· You have worked with and understand NoSQL/Key-Value data storage technologies.· Familiarity with MCP, agentic AI systems, and Agent-to-Agent protocols is a plus**Technologies we embrace:**· “Right tool for the right job” over “we always did it this way”· Jenkins and Ansible for immutable machine images and automation· AWS for cloud infrastructure· Infrastructure (and everything, really) as code· Distributed version control with Git and BitBucket· Automation for everything. CI/CD, testing, scaling, healing, orchestration, etc.· Kafka for stream processing· DynamoDB and Redis / Valkey for storage and query#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
A global technology company in Ireland is seeking a Senior Software Engineer for its CX and Core Services team. The position involves developing scalable, fault-tolerant software that enhances the Genesys Cloud platform. Candidates should have at least 4 years of Java experience, strong problem-solving skills, and familiarity with NoSQL technologies. This role requires collaboration with a distributed team and promises the opportunity for impactful contributions through AI-powered features. Generous benefits are provided along with an engaging work environment. #J-18808-Ljbffr
A technology company in Ireland is seeking a Senior UX Designer who will lead significant design aspects of projects and mentor other designers. Candidates should have over 4 years of experience in user experience design, a strong knowledge of Figma, and excellent communication skills. The role offers hybrid work options from the office in Galway or remote within Ireland. Benefits include flexible work schedules, career development opportunities, and comprehensive health coverage. #J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Senior UX Designer , you consistently deliver high‑quality designs and confidently work on challenging projects with moderate supervision. You possess strong UX skills, actively mentor associate and mid‑level designers, and effectively collaborate with cross‑functional partners. You have experience in leading important aspects of projects, and you’re proficient at synthesizing complex user research into clear, actionable design solutions. Location For this position we are open to candidates who wish to work hybrid from our office in Galway or remote within Ireland. Please note that an online portfolio is a minimum requirement as part of our review process. Team Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of the AI group consisting of 5+ passionate UX professionals who work close with our product and R&D partners. Together, we’re responsible for advancing and scaling the bot authoring experience for voice and digital channels through Virtual Agents and helping customers build innovative Agentic Virtual Agent experiences through our AI Studio platform. The work you do here empowers organizations to deliver exceptional, personalized customer experiences while reducing unnecessary complexity. Key Responsibilities Design Projects: Lead significant design aspects of projects, clearly defining problem statements, executing user research, and contributing to overall design excellence. Autonomy & Ambiguity: Handle moderate levels of ambiguity independently, escalating critical issues to your manager or partners proactively. Team Development: Mentor mid‑level and associate designers and contribute to a high‑performing, collaborative design team culture. Collaboration & Communication: Work closely with product managers and engineers to integrate design solutions into product roadmaps. Communicate design concepts and insights clearly to multiple stakeholders. Continuous Improvement: Regularly participate in sprint planning and design reviews, offering constructive critique and promoting continuous improvement within the team. Experience 4+ years of experience in user experience design, actively participating in the full product lifecycle of a digital product. Education Bachelor’s or equivalent experience in Design, Human‑Computer Interaction (HCI), Interaction Design, or a related field. Skills Deep knowledge of Figma and low‑fi collaboration tools like Miro/FigJam. Experience working with a design system. Competent in various UX research methodologies. Experience collaborating with development teams and product management to successfully ship designs. Strong communication skills, with the ability to explain your designs through visual, verbal, and written communication, including articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences. Our Benefits At Genesys, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits package includes: Flexible work options – Choose what works for you with hybrid schedules, work‑from‑home flexibility, and the option to collaborate onsite in our state‑of‑the‑art Galway office. Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement. Competitive pension scheme – Invest in your future with an excellent employer‑supported pension plan. Annual bonus program – Be rewarded for your impact and contributions. Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports. Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future. Family‑friendly policies – Generous paid maternity and paternity. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response. Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
A global experience orchestration company in Ireland is recruiting a Senior User Experience Designer with a Conversational Design Focus. The role involves designing AI interactions and requires strong communication skills and a background in UX or service design. Flexible hybrid work options are offered, along with competitive benefits such as a pension scheme and comprehensive health coverage. Candidates must have at least 4 years of relevant experience and familiarity with AI tools. #J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior User Experience Designer with a Conversational Design Focus , you bring strong UX fundamentals but more uniquely a deep understanding of conversation or service design. You will be responsible for defining ideal conversational flows for a range of use cases. This means you have a deep understanding of how the best AI Assistants respond, ask follow-up questions, recover from mistakes, or escape to humans when needed. You are comfortable working in ambiguous, evolving problem spaces with moderate supervision. Your deliverables could include flowcharts, scripts, or storyboards that capture how AI systems behave in real conversations, as opposed to traditional UI designs. You may come from a traditional UX background, or from adjacent fields such as conversation design, content design, or CX, with demonstrated experience building AI-driven experiences in practice. Team You will be part of Genesys design, a roughly 100 person team of designers, researchers, educators, and operations specialists. Your immediate team will have 7 designers, dedicated to crafting powerful employee copilots that explore new ways of interacting using conversation. Location For this position, we are open to candidates who wish to work hybrid from our office in Galway, or remote within Ireland. Key Responsibilities Conversational Experience Design: Design how AI systems behave in real user interactions, including response patterns, follow-up strategies, clarification, and recovery. Autonomy & Ambiguity: Operate effectively in ambiguous and fast-moving environments, particularly where AI capabilities and constraints are still evolving. Make thoughtful decisions with incomplete information and escalates when appropriate. Technology Discovery: Experiment with AI tools in order to be the expert in how they work and the latest interaction patterns. Dive into new tools to prototype your experiences using real technologies. Collaboration & Communication: Work closely with product managers, engineers, and data/AI partners to shape experiences that are both technically feasible and user-centered. Clearly communicate rationale and tradeoffs to diverse stakeholders. Continuous Improvement: Participate in sprint planning and design reviews, critiques. Contribute to evolving best practices for designing AI-powered experiences across Genesys. Requirements Experience: 4+ years of experience in conversation design, UX design, service design, or a related field. Experience working on AI, NLU, or LLM-based products is strongly preferred. Experience defining conversational or AI-driven experiences, including multi-turn interactions. Familiarity with AI tools such as Cursor, Claude Code, Codex, or Figma Make. Familiarity with online collaboration tools such as Miro and Figjam. Strong communication skills, including ability to articulate a conversational experience (visually or otherwise), explain decision making and tradeoffs. History of collaborating with cross‑functional teams to deliver complex experiences or features. Education Bachelor’s Degree or 4+ years of relevant work experience. Preferred Experience Experience working on AI assistants, copilots, chatbots, or agentic systems. Experience creating conversational flows, especially ones involving interactive components. Experience working with systems that integrate AI responses with structured data or knowledge. Our Benefits Flexible work options – Choose what works for you with hybrid schedules, work‑from‑home flexibility, and the option to collaborate onsite in our state‑of‑the‑art Galway office. Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement. Competitive pension scheme – Invest in your future with an excellent employer‑supported pension plan. Annual bonus program – Be rewarded for your impact and contributions. Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports. Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future. Family‑friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
