TITLE: Food & Beverage Assistant REPORTING TO: Food & Beverage Manager, Assistant Food & Beverage Managers, Supervisors, Restaurant Manager, Bar Manager, Duty Manager. MAIN PURPOSE OF THE JOB: To ensure that customers are served efficiently and that orders are served accurately and with courtesy to the standards required by the Company. MAIN DUTIES AND RESPONSIBILITIES Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day. Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents. Greet customers in a welcoming manner and seat them where appropriate. Deliver a customer service experience that is warm, personal and engaging. Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times. Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card. Check frequently that guests are content with meal/beverage/service and ensure that all guests receive polite and courteous attention. Ensure tables are always free of unnecessary crockery, cutlery, sauces etc. Assist in the documentation of all quality standards and adhere to these standards at all times. Value the importance of teamwork showing respect for all members. Maintain a close working relationship with the Kitchen Team and other associated departments. Strive to have a complete knowledge of all elements of the food and beverage product in order to communicate comprehensively this product to the customer. You are responsible for efficient service with minimum fuss or delay. Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required. Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking. Adhere to all purchasing and stock control systems and procedures in place. Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed. Complete any reasonable task that is given to you by your supervisor without complaint or question Actively monitor the hotels communication channels for updates and information such as Beekeeper and notice boards Respect guests and colleagues privacy and regard all information as confidential Skills: Hospitality Industry Hotel Benefits: Parking Paid Holidays Meal Allowance / Canteen Gym
TITLE: Bartender REPORTING TO: Bar Manager, F&B Manager and Hotel Management MAIN PURPOSE OF THE JOB: To work with the Food & Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. MAIN DUTIES AND RESPONSIBILITIES Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day. Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents. Prepare the bar area with all items required to deliver a high quality customer experience. Greet guests in a welcoming manner and seat them where appropriate. Deliver a customer service experience that is warm, personal and engaging. Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times. Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card. Check frequently that guests are content with beverage/meal service and ensure that all guests receive polite and courteous attention. Ensure tables are always free of unnecessary glassware, crockery, cutlery, sauces etc. Assist in the documentation of all quality standards and the adherence to these standards at all times. Value the importance of teamwork showing respect for all members. Maintain a close working relationship with the Kitchen Team and other associated departments. Strive to have a complete knowledge of all elements of the beverage/food product in order to communicate comprehensively this product to the guest. Maximise revenue opportunities through effective customer service and selling practices You are responsible for efficient service with minimum fuss or delay. Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required. Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking. Adhere to all purchasing and stock control systems and procedures in place. Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed. Complete any reasonable task that is given to you by your supervisor without complaint or question. Respect guests and colleagues privacy and regard all information as confidential. Actively monitor the hotels communication channels for updates and information such as Beekeeper and notice boards Skills: Bartending Bar Management Welcoming restaurant guests Benefits: Gym Meal Allowance / Canteen Parking
The 4* Galmont Hotel (Part of the MHL Hotel Collection) is currently recruiting for Waiting staff and Bartenders PRIMARY OBJECTIVE OF POSITION To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guest in the bar & lounge in line with departmental and hotel guidelines. This is a very busy four star hotel with a large Bar, lounge and Terrace area. We serve food all day so it is very busy. We are therefore looking for candidates with previous experience as both a member of the Bar and Lounge Team in a four star hotel. Responsibilities: Provides efficient, prompt, trouble-free, and courteous service by bussing, serving and setting tables Accurately records, pre-checks, and picks up all food and beverage orders Serves guests their food and beverage promptly and courteously Sets tables as needed prior to guest arrival Ensures that the working area and station are stocked with mise-en-place and kept clean and tidy at all times Ensures the smooth running of the assigned station at all times Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures Benefits: Bike to work scheme Employee assistance program Discounted On-site gym On-site parking Wellness program Staff Meals Staff Discounts Benefits: Gym meals discounts
As Chef De Partie with The Galmont Hotel & Spayou will work to assist the Kitchen Management Team with the operation of the kitchen(s), including food preparation and quality, physical maintenance, and inventory functions, to ensure hotel quality standards and revenue goals are met and food and supply costs are controlled Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day. Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents. Comply with all Company policies and procedures as outlined in your Team Member Handbook and new policies and procedures as introduced from time to time. Assist in the documentation of all quality standards and the adherence to these standards. Maintain all assigned areas to the highest standards of cleanliness and tidiness Maintain exceptional standards of personal grooming and appearance Ensure that all menu items are prepared and presented according to established recipes and standards. Develop menu design and concepts for all food and/or bar outlets, and catering events. Monitor competitor and industry trends. Exceptional attention to detail and commitment to the highest standards of service and customer care within the food service department. Deliver efficiently and to a high standard all guest requests. Full adherence to all training requirements for self and team. Assist with training delivery for new recruits including departmental induction. Set, monitor and communicate targets and goals for your section and those under your supervision. Identify development opportunities for direct reports and self to constantly improve performance. Recognize and celebrate success within the team. Ensure that all kitchen equipment and storerooms are in proper operational condition and are cleaned on a regular basis. Adhere to governmental regulations as well as brand standards and hotel or company policies and procedures. Conduct proper food inventory procedures. Determine minimum and maximum stocks for all food, material, and equipment. Ensure the security and proper storage of food products (HACCP), inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste and pilferage. Respond properly in any hotel emergency or safety situation Perform other tasks or projects as assigned by hotel management. Benefits: Bike to work scheme Employee discount Food allowance On-site parking Benefits: Parking meals Staff Discounts
