Customer Service Specialist II ID: 2026-26399 Category: Customer Service Position Type: Full Time Location: IE-Dublin-Swords About Blackhawk Network One4All (part of Blackhawk Network) One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview Job Title: Customer Service Specialist II Contract: Permanent Workplace: Hybrid – 2 days in office per week Hours: 37.5 Reports to: Director, Customer Service The Customer Service Department is responsible for providing first and second line customer support for our products and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe and outsourced partners. We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer service in an effective and efficient way ensuring we promote the values of our brands and meet the requirements of our clients and regulators while delivering feedback on customer behaviour to help shape business decisions. Responsibilities Act as key point of contact for all relevant One4all programmes serviced from our offshored Customer Service Centres. Ensure all Work Instructions, training, processes, and procedures are regularly reviewed and followed. Liaise between relevant functions such as Account Management, Product Management, Technology, Finance and global outsourced providers. Ensure Service Levels and Quality Assurance scores meet required levels while working alongside offshore and local teams to recommend actions and improvements if needed. Assist with rollout of new programs, technology, and ways of working as required. Produce Management Reports on service performance and customer contact drivers to aid improvements to programs and Customer Service Delivery. Support outsourced teams handling customer escalations by telephone, email, social media, and internal cases, ensuring complaints are handled in line with relevant regulatory frameworks. Take ownership of internal audits. Work with internal teams on improvements to customer journey, customer knowledge base and other opportunities to drive automation and cost optimisation. Work with stakeholders to be the “voice of the customer” using data and insight to ensure new activity or enhancements reduce customer friction and contact. Champion investments in new technology or ways of working by devising business cases and plans to gain business buy in and investment. Use peak performance to develop a Customer Service project roadmap for the following year and be hands on in the delivery of this. Be an active part of the wider Swords based Customer Service Management team supporting other colleagues as needed. Support and liaise with BHN Customer Support colleagues within the European Customer Service function and globally. Proactively review and work within company policies, standard operating procedures, company, and legislative updates to ensure you are working in line with best practice and business risk is minimised. Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative). Qualifications Experience of working within a fast-paced customer services environment. Experience working as part of a virtual team alongside colleagues in overseas remote locations. Solution focused and able to use critical thinking to offer best resolutions. Experience delivering accountability both for delivering their work and that of the outsourced teams. Experience in project management and working with multiple stakeholders. Confidence in dealing with difficult and complex customer situations. Excellent verbal and written communication skills. Confident presenting and leading meetings involving stakeholders of varying levels of seniority. Experience and confidence with Microsoft Office Products. Ability to work both as part of a team whilst also able to work independently. Strong reliability and adaptable to fast changing objectives and priorities. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our one4all cards. Flexibility & Engagement: Office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs. Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr
FyrFly Venture Partners is seeking a Customer Service Specialist II in Dublin. You will play a crucial role providing first and second line customer support through various channels. Responsibilities include managing programs, ensuring compliance, and driving service improvements. Candidates should have solid experience in customer service, critical thinking, and project management. The position allows for a hybrid working model with a focus on work-life balance and professional development. #J-18808-Ljbffr
Corporate Inside Sales Representative Job Title: Corporate Inside Sales Representative Contract: Permanent Workplace: Hybrid – 2 days in office per week Hours: 37.5 Reports to: Manager, Sales Development We are looking for an enthusiastic Corporate Inside Sales Representative to contribute to generating sales for our company. They will be allocated an account base across the SME sector and will be responsible for managing and developing these accounts selling the One4all Corporate suite of products. The individual will show initiative and be proactive in securing new logo business for the company. They will be a team player and work collaboratively to achieve their individual and company targets. Responsibilities Working on targeted quarterly outbound sales campaigns Contacting potential sales leads to inform them about the suite of One4all products Using the tools provided to inform the customer of the cost saving benefits of One4all Keep records of calls and sales and update One4all CRM system Processing sales orders during peak sales periods Liaise with Ireland Accounts function to ensure timely resolution of queries Weekly reporting to Management team Entry of corporate orders onto the corporate order sales system Pro‑active monitoring of the corporate sales inbox In‑bound/Outbound telesales call handling General sales query handing Admin support to Corporate Sales team Processing gift card replacement and credit note requests Qualifications Experience in inside sales or account management Experience in achieving sales targets Good customer service skills Client focused Good written and verbal English Good administrative skills Accuracy and attention to detail Good organizational skills Pro active / Problem solving skills Team player but ability to work independently and of their own initiative Essential Skills Good IT and administrative skills Customer service experience Previous experience in a corporate work environment Client focused Confident and ability to articulate One4all product suite to potential and existing clients Ability to work within a face paced working environment Benefits Work‑Life Balance: 23 days annual leave, birthday time off and volunteering leave Health & Well‑being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our One4all cards Flexibility & Engagement: Office group activities and support for physical and mental health Recognition: Participate in Flyers, our leading recognition program with financial rewards Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr
FyrFly Venture Partners in Dublin seeks a Corporate Inside Sales Representative to drive sales in the SME sector. The role involves managing accounts and proactively securing new business by promoting the One4all Corporate product suite. Candidates should have experience in inside sales, excellent customer service skills, and be proactive team players. The position supports hybrid work arrangements and offers attractive benefits including private medical insurance and a pension scheme. #J-18808-Ljbffr
FyrFly Venture Partners seeks a Customer Service Operations Manager in Dublin to lead the operational delivery of customer service for One4All. The role requires proven leadership in managing high-performing teams, ensuring compliance with regulations, and driving customer satisfaction. Responsibilities include overseeing outsourced service management, continuous improvement initiatives, and strategic project leadership. Candidates should demonstrate a strong customer-first mindset and possess excellent communication skills. The position offers hybrid working with benefits including medical insurance and annual leave. #J-18808-Ljbffr
Customer Service Operations Manager About Blackhawk Network: One4All (part of Blackhawk Network) One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title: Customer Service Operations Manager Contract: Permanent Workplace: Hybrid – 2 days in office per week Hours: 37.5 Reports to: Director, Customer Service This role leads the operational delivery of customer service for the One4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHN’s growth and customer experience strategy. Responsibilities: Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights. Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date. Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development. Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams. Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options. Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service. Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals. EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning. Qualifications: Proven leadership in building and managing high-performing Customer Service teams. Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction. Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact. Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance. Comfortable operating in matrix structures and outsourced environments across different time zones. Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our one4all cards. Flexibility & Engagement: Office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs. Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career! Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr
Job Description Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high‑value opportunities, accelerate business outcomes, and build reusable AI‑native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission‑critical challenges. By embedding in real‑world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. As a FDE Build Manager, you operate on the frontlines of transformation. You will support ServiceNow’s cross‑functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions that solve our customers’ most mission‑critical challenges. You’ll work in a fast‑paced environment as our FDE team partners with key strategic customers to accelerate time to value. You will provide a proactive, strategic perspective, manage customer relationships, and drive tactical execution from initial conception through FDE build development, delivery, and successful completion. Who You Are: You are a dynamic and innovative problem‑solver who thrives in complex, fast‑paced environments. You have a strong analytical mindset while still keeping focus on the bigger picture. You have a background managing SDLC processes while keeping a customer‑first mentality. You have a passion for AI and scaling innovation. You excel at transforming ambiguity into clarity and have hands‑on experience driving projects/programs end to end. What You’ll Do: Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission‑critical challenges using AI Collaborate directly with customers to co‑innovate AI solutions tailored to their needs, acting as the first point of contact or escalation Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery – this includes supporting and holding resources accountable for their responsibilities within the build Drive large scale, cross‑functional, high‑visibility AI software development builds on condensed timelines Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your builds, translating business objectives into execution strategy (tactical and strategic) Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives, especially on the AI/ML deployment front Help manage risks, dependencies and elevate impediments, as well as releases and navigating AI release requirements Drive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasks Coordinate day‑to‑day activities required to deliver a great solution on time, as well as create transparency through reports, dashboards, and status updates Seek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture Qualifications 10+ years of project/program management experience in mid/large size software development companies A solid understanding of SDLC and release management practices in cloud‑based SaaS product organizations Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact Familiarity with AI governance, compliance, and enterprise security practices This role includes occasional travel Preferred Qualifications: Demonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics Outstanding collaboration and communication skills – clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executives Passion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functions Strong leadership and relationship building skills to influence and motivate without authority – masterful in the art of bringing people together Strong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in view Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end‑to‑end development, deployment, and release processes Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
A leading technology firm in Dublin is seeking an experienced FDE Build Manager to oversee the delivery of AI solutions. You will coordinate with various teams to ensure successful project execution and manage relationships with key stakeholders. The ideal candidate has over 10 years of relevant experience and a solid understanding of software development processes. This role requires a dynamic individual capable of leading cross-functional initiatives and driving strategic objectives. #J-18808-Ljbffr
A technology-driven payment solutions provider in Dublin is looking for a Director of Regulatory Compliance. This senior role involves leading compliance efforts and engaging with regulators while providing strategic advice to the Board. Candidates should have significant experience in compliance frameworks, excellent communication skills, and a deep understanding of financial regulatory requirements. The role offers a hybrid working model with great benefits including private medical insurance and work-life balance initiatives. #J-18808-Ljbffr
Director, Regulatory Compliance About Blackhawk Network: One4All (part of Blackhawk Network) is the UK and Ireland’s leading multi‑store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview Contract: Permanent Workplace: Hybrid – 2 days in Swords Office Hours: 37.5 Reports to: Sr. Director, Operations We are seeking an experienced Regulatory Compliance Director, to act as the single point of contact for all regulatory and AML/CTF requirements for GVS Prepaid Europe (GVSPE), working closely with the Blackhawk EMEA Legal & Compliance team. This is a senior leadership role, holding PCF‑12 (Head of Compliance) and PCF‑52 (Head of AML & CTF) under the Central Bank of Ireland Fitness & Probity regime. You will serve as a trusted advisor to the Board and Senior Management, providing clear, pragmatic guidance on regulatory and legislative change and its impact on the business. The role is responsible for designing, embedding, and driving an effective compliance framework across GVSPE and its Agents and Distributors (currently Ireland and the Netherlands), ensuring regulatory excellence and best‑practice standards. Responsibilities Act as the regulatory subject matter expert for GVSPE, interpreting CBOI regulations and assessing their impact on the business. Lead and oversee compliance with all regulatory and AML/CTF obligations, including the design, implementation, monitoring, and reporting of effective compliance frameworks. Serve as the primary point of contact with external stakeholders, including the Central Bank of Ireland, law enforcement, and key partners, ensuring consistent and effective regulatory engagement. Hold PCF‑12 (Head of Compliance) and PCF‑52 (Head of AML & CTF) approval, demonstrating regulatory best practice to the CBOI, Board, partners, and customers. Provide timely, practical compliance advice to the Board and Senior Management, including regular reporting and insight on legislative and regulatory developments. Maintain and enhance policies, procedures, controls, and second‑line compliance frameworks to support a commercial, risk‑based approach. Oversee financial crime obligations, including review and escalation of suspicious activity, sanctions and PEP alerts, and AML/CTF reporting where required. Design and deliver effective compliance and regulatory training, ensuring employees understand their obligations and the consequences of non‑compliance. Qualifications Strong understanding of compliance and regulatory frameworks within financial services, including CBOI rules relevant to electronic money, payments, and financial promotions. Experience leading or managing compliance activities within a CBOI‑regulated financial services environment; payments or e‑money experience is desirable. Demonstrated ability to interpret regulation and apply it pragmatically within a commercial business context. Experience engaging with regulators and managing internal and external stakeholders effectively. Well‑developed written and verbal communication skills, including the ability to produce clear regulatory and management reporting. Compliance qualification or equivalent professional experience, with PCF approval experience advantageous. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Hybrid – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs. Candidate Journey at BHN: Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career! Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr
