Sr. Manager Strategic Relationships (Hybrid - Swords, Ireland) ID 2025-24381 Category Sales & Business Development Position Type Full Time Location : Location IE-Dublin-Swords About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: This role is responsible for the relationship management and driving the sales revenue for one Ireland’s largest institutions through a range of verticals. The role requires dedicated engagement and reporting capability of deliverables with both the client’s senior management team and similarly within BHN itself. This is a multi-million Euro account which requires ongoing sales analysis and sales improvement strategies inclusive of innovation projects. This role reports to the UK Senior Director for Retail and sits within the BHN Commerce Team. The role will have 1-2 direct reports. The purpose of the role is to manage and drive sales in a range of verticals including physical gift card malls, digital gift card malls, secondary placement and marketing, gaming products, BHN own content and additional innovative projects. In addition, there is a requirement to understand relationship management within the B2B and SME/incentive channels, including liaising with the internal BHN Team. Hybrid role - 2 days per week based in Swords, Co Dublin, Ireland. Responsibilities: The role involves a highly commercial skill set and financial acumen with responsibility for the detailed planning and forecasting for short, medium and long-term growth strategies in addition to delivering the annual plan. Ensuring that budgets align with sales forecasts and ongoing targets both internally and externally are achieved or exceeded. Key to this role is the emphasis on developing strong collaborative relationships with the client, across all teams and relevant business areas. Delivering weekly, monthly and quarterly business reviews to senior stakeholders both internally and externally. In addition, this role requires the ability to develop great relationships with BHN internal teams working as one team to deliver success across the board for this client. Underlying the above, strategic thinking and analysis of sales data to understand current and future sales forecasts taking into consideration micro and macro environments to draw conclusions and commentary as to sales performance and progress. Also, the ability to communicate and deliver ideas and results through concise and meaningful presentations to senior stakeholders. As a manager, the ability to lead, mentor and develop the team is important to ensure a successful team dynamic which serves to influence and collaborate with both internal and external teams at all levels. Qualifications: Experience in dealing with and managing a large multi-million-pound account, including forecasting, budgeting and annual plan strategies Ability to work with multiple revenue streams and verticals A sound people manager with the ability to grow and develop the team’s skill set and career goals Relationship management expert regarding day-to-day contacts and senior level / exec members internally and externally Experience in developing and creating strategic plans and growth initiatives Ability to analyse data and form constructive commentary and recommendations Handling contract renewals and business negotiations Securing the participation of BHN own gift card brands in marketing initiatives, digital malls and building out the distribution and sales volumes as well as securing the best positioning on in-store fixtures Present regularly complex and agile plans and reviews to senior stakeholders across both businesses. Understand, translate and pull insightful and informed recommendations from complex data sets End to end responsibility for the Gift Card P+L and driving this forward via delivery of new initiatives and maximising existing opportunities with the account. Pro-actively identifying income, innovation and cost saving opportunities as well as threats to the P+L and driving action plans to address these Overall responsibility for negotiating incremental marketing rate-card income and promotional investment packages from brand card partners Working with the Partner team to identify opportunities to deliver increased BAU and seasonal space and fixture development for gift cards across the Partner estate to deliver increased sales and income Working with the AD to develop strategy and innovation opportunities, marketing and trade planning, ensuring we have the strongest plan in the market across the widest range of gift card categories, making Partner the natural destination for gift cards for both gifting and self-use Work with our Card partner team to ensure new content roadmaps and pipelines are defined, effectively managed and delivered on time. Responsible for weekly content pipeline meetings with Partner and development of short-long term content strategic pipeline. Ensure all new technical developments launch successfully and on time. Ensure that any new product content and innovation developments hit their associated trade and income targets for both BHN and Partner Accountable, for customer research projects working with the commercial manager to define and execute. Manage the partner relationship with the senior commercial lead in Partner, ensuring that our partnership remains one of their most valued and important. Effectively assess and understand all risks associated with the programme, associated controls and gaps along with plans to mitigate for these. This also includes understanding relevant regulations which impact the product such as MLD 5. Be able to communicate and translate these effectively into re-planning opportunities and solution resolution. Work closely with the Partner & their Risk Manager to ensure that all risks associated with the product / supplier are identified, managed appropriately and robust controls are in place and regularly tested Manage a team of three, developing talent through objective setting, PDPs and career development. Essential Skills Financial understanding of forecasts/margin/P&L/budgets Numerate and confidence with numbers and how to effectively analysis data Problem solving and ability to find solutions (objections & negotiation) Working calmly under pressure Ability to present to senior stakeholders Excellent relationship management skills and collaborative approach Strategic planning and recognition of trends and opportunities for growth The ability to juggle multiple priorities and influence the outcome of decisions across a broad spectrum of business departments A strong sense of ownership and accountability The ability to bring structure and procedure to daily work streams Adaptable and agile attitude with regards to workload, priorities and client requirements Understand commercial contracts and ability to help shape these in negotiations. Desirable Skills Knowledge of the gift card industry and/or proven track record in senior relationship management within one or both FMCG and B2B channels in blue chip accounts. Benefits: We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture. Our benefits include: 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group income protection, private medical insurance, employee assistance programme and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health. Additionally, we offer hybrid working, office group activities and free eye tests. As well as a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card or via cyclescheme or home & tech! Options: Apply for this job online Apply Share Employee Referral Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com #J-18808-Ljbffr
Sr. Product Support Specialist ID: 2025-24676 Category: Customer Service Position Type: Full Time Location: IE-Dublin-Swords About Blackhawk Network One4All (part of Blackhawk Network) One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview Job Title: Senior Product Support Specialist Contract: 12 Month FTC Workplace: Hybrid – 2 days in office per week in our Swords (Dublin) Office Hours: 37.5 Hours Overview of Role: We\'re looking for a proactive and detail-oriented team member to support our gift card operations across payments, processors, and product setup. This role involves coordinating with card schemes and suppliers, maintaining BIN records, supporting compliance efforts, and assisting with forecasting and reporting. You\'ll play a key part in ensuring smooth operations and issue resolution across our payment ecosystem. The ideal candidate has a keen interest or some experience in payments, fintech, or gift card systems, with strong organizational and communication skills. You should be comfortable working with data, eager to learn, and thrive in a fast-paced, collaborative environment. Responsibilities Processor & Scheme Coordination: Support communications, monitor performance, and track issues with processors and card schemes. Supplier Management: Help manage supplier relationships and monitor performance against SLAs. Product & BIN Support: Assist with BIN setup, product configurations, and maintain accurate documentation. Forecasting & Reporting: Collaborate with Finance and Data teams to support forecasting and reporting on gift card activity. Compliance & Audit Support: Ensure alignment with regulatory and scheme requirements; assist with audits and compliance checks. Issue Tracking & Resolution: Log, track, and help resolve issues with processors and schemes, keeping stakeholders informed. Qualifications Knowledge & experience in payments, fintech, or gift card operations. Basic knowledge of card schemes and payment processors. Strong organisational skills with attention to detail. Effective communicator, comfortable working cross-functionally. Confident handling data and using reporting tools. Proactive learner with a collaborative and problem-solving mindset. Benefits Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career! Options Apply for this job online Share Employee Referral Application FAQs #J-18808-Ljbffr
Client Sales Support I ID : 2025-24599 Category : Sales & Business Development Position Type : Full Time Location : IE-Dublin-Swords Overview We’re seeking an enthusiastic and customer-focused temporary Client Sales Support to help drive sales during our annual Christmas telesales campaign. In this role, you’ll be reaching out to both existing and potential customers to secure orders for the final quarter of the year. You’ll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment. Responsibilities Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders. Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays. Manage inbound and outbound telesales calls, supporting customer engagement and order placement. Process corporate orders via our sales systems and proactively monitor the corporate sales inbox. Handle sales queries and gift card replacements, including credit note requests and general customer support. Support the field and inside sales teams, and carry out ad-hoc duties as required. Qualifications Proven experience in sales or customer-facing roles, ideally within a corporate environment. Strong IT and administrative skills, with high accuracy and attention to detail. Excellent written and verbal communication, with a client-focused and service-oriented approach. Confident in articulating product offerings to both new and existing clients. Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team. Ability to thrive in a fast-paced environment Benefits Valuable experience in a fast-paced sales environment, ideal for building your CV Supportive team culture with hands-on training and guidance throughout Opportunity to work with well-known clients and contribute to a high-impact campaign Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Interview(s) with Hiring Manager(s) Stage 3: Feedback/Hired #J-18808-Ljbffr
Corporate Sales Support About Blackhawk Network One4All (part of Blackhawk Network) One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview Job Title: Corporate Sales Support Contract: Temporary to 23rd December 2025 Workplace: Swords (Dublin) Office Hours: 37.5 hours per week: Monday – Friday 9:00-5:30 with additional overtime required in the run up to Christmas We are looking for an enthusiastic Corporate Sales Support (Christmas Temp) to contribute to generating sales for our company. You will be responsible for conducting our annual One4all Rewards Christmas telesales campaign, contacting repeat and new customers to secure orders for the final quarter of the year. You will provide administration support to our permanent sales team and assist with uploading orders, handling queries, and facilitating replacements or any ad-hoc duties as required. Responsibilities Conduct Annual Christmas direct mail campaign and contact repeat and new business customers to secure their orders for Quarter 4. Telesales campaign Entry of corporate orders onto the corporate order sales systems Pro-active monitoring of the corporate sales inbox In-Bound & Outbound telesales call handling Sales query handing Supporting the field and inside sales team Processing gift card replacement and credit note requests Undertake any other duties that may be required. Qualifications Proven experience in customer service or sales within a corporate environment. Strong IT and administrative skills, with high attention to detail and accuracy. Excellent written and verbal communication skills in English. Client-focused with the ability to confidently articulate product offerings. Highly organized, proactive, and able to solve problems independently. Team player who thrives in a fast-paced environment and can work on own initiative. Benefits Valuable experience in a fast-paced sales environment, ideal for building your CV Supportive team culture with hands-on training and guidance throughout the campaign Opportunity to work with well-known clients and contribute to a high-impact campaign Application Process Candidate Journey at BHN: Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Options Apply for this job online Share Employee Referral Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com #J-18808-Ljbffr
