Our mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience at every stage of their journey to build lasting relationships, commitment and trust for the road ahead. We are Frank Keane Volkswagen. We are seeking a Stock Presentation Coordinator to assist our Sales Team in our Volkswagen Dealership in Liffey Valley. Reporting to the Head of Sales, this is an exciting and challenging role at a time when Volkswagen is bringing many new and ground-breaking models to the Irish market. The ideal candidate will have a passion for Volkswagen cars and a willingness to learn from a very experienced and process-driven team of sales professionals. Key Objectives: Ensuring all of our cars are in the right places at the right times will be one of the key initial responsibilities of the Stock Presentation Coordinator. Being responsible for our online presence for used cars in stock. This includes liaising with our Vehicle Preparation Team to ensure stock vehicles are progressing through our preparation process so that they can be available to photograph for our online sales channels. Adding photographs and detailed descriptions of all used cars to our online sales channels. Ad-hoc duties as instructed by the Sales Controller and Management Team including collection and delivery of stock vehicles and some administrative duties relating to vehicle paperwork. Critical Skills: Full clean Irish driving licence. Excellent attention to detail. A personality which is both hard-working and ambitious. Ability to take direction from multiple stakeholders. Ability to liaise with multiple stakeholders from cross-departmental operations. Keen interest in cars would be a distinct advantage. A flair for high-quality photography is also advantageous. To apply, please send your CV and a cover note stating why you believe you are the right person for this role via the email link below. Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted. Skills: Attention to detail Hardworking Can-do attitude Benefits: Excellent hands-on training Career development opportunities for the right candidate Competitive salary and bonus structure #J-18808-Ljbffr
MISSION/VISION STATEMENT Our mission is to drive the standard for excellencein the automotive retail industry. Our people are enabled to provide customers with an innovative, personalised, and premium experienceat every stageof their journey. Together we build lasting relationships, commitment, and trust for the road ahead. We are Frank Keane Volkswagen #accountability#honesty#passion#communication#teamwork#success Job Summary: The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring the timely and effective completion of all repairs and services. You will coordinate technicians, manage workload distribution, and maintain the highest standards of customer service in line with Frank Keane Volkswagen's brand values. Key Responsibilities: Workforce Management: Allocate work to technicians based on skills and experience, ensuring an even distribution of tasks and timely completion. Monitor technician productivity and efficiency, ensuring repair standards are met. Provide guidance and support to the workshop team, fostering a collaborative and high-performance environment. Workshop Operations: Ensure the workshop operates in accordance with Volkswagen's health and safety standards. Monitor and manage the workflow, ensuring optimal use of resources and minimal downtime. Coordinate repairs, services, and diagnostics, ensuring that work is completed within agreed timeframes. Customer Service: Liaise with the Service Advisors to ensure customers are kept informed about the progress of their vehicle. Assist with resolving technical and service-related customer queries in a professional and timely manner. Ensure that quality control processes are followed for all vehicles serviced or repaired. Technical Expertise: Provide technical support to technicians on complex repair issues. Ensure that diagnostic equipment is used effectively and kept in good condition. Stay up to date with the latest Volkswagen technical bulletins, service manuals, and industry trends. Administration & Reporting: Maintain accurate records of repairs, diagnostics, and parts used. Ensure all job cards and associated paperwork are completed in a timely and accurate manner. Report on workshop performance metrics such as technician efficiency, productivity, and job completion times. Inventory & Parts Management: Collaborate with the parts department to ensure timely availability of parts. Monitor stock levels and place orders as needed for workshop supplies. Required Skills & Experience: Previous experience as a Workshop Controller, ideally within a Volkswagen dealership or a similar automotive environment. Strong technical knowledge of vehicle repairs, diagnostics, warranty processes and maintenance, preferably with Volkswagen vehicles. Excellent leadership and team management skills. Strong communication skills, with the ability to liaise effectively with customers, technicians, and service advisors. Ability to work under pressure and meet tight deadlines. Proficiency in workshop management systems and relevant diagnostic tools. Qualifications: Qualified Technician Volkswagen certification or knowledge of Volkswagen systems would be an advantage. Additional Requirements: A valid driving license. Flexibility to work some weekends or additional hours during peak times. Why Join Us? Competitive salary with performance-based bonuses. Opportunities for continuous professional development and training with Volkswagen. A friendly and supportive working environment with a focus on career progression.
Our mission is to drive the standard for excellencein the automotive retail industry. Our people are enabled to provide customers with an innovative, personalised, and premium experienceat every stageof their journey. Together we build lasting relationships, commitment, and trust for the road ahead. We are Frank Keane Volkswagen #accountability#honesty#passion#communication#teamwork#success Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit an experienced Service Advisor for an immediate start in our Dealership in Sandyford. Reporting to the Service Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey. Job Summary: As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process. Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition. Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services. Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity. Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges. Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance. Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required. Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs. Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards. Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally. Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders. Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories. Qualifications: Previous experience in a Service Advisor role is desirable. CDK / Keyloop (Kerridge) experience is advantageous. Strong communication and interpersonal skills. Proficiency with computer software and service management systems. Ability to work in a fast-paced, team-oriented environment. Excellent problem-solving and organisational skills. Must possess a valid driver's licence Rewards: You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential. We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role. At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible. Skills: Excellent customer service Confidence Communication Benefits: Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus
Join to apply for the Service Advisor - Sandyford role at Frank Keane Volkswagen Due to increased demand from our customers, Frank Keane Volkswagen is looking to recruit an experienced Service Advisor for an immediate start at our Sandyford dealership. Reporting to the Service Manager, this role is essential to the smooth operation of our Aftersales Department, as we aim for a 5-Star Service experience for our customers. Job Summary: As a Service Advisor, you will provide excellent customer service and manage the servicing and maintenance needs of our customers. You will act as a liaison between customers and the service department to ensure efficient service delivery. Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on manufacturer guidelines and vehicle condition. Service Recommendations: Communicate vehicle issues and service suggestions, including repairs and preventive maintenance. Service Scheduling: Schedule appointments and manage loan vehicles as needed. Service Estimates: Provide transparent cost estimates for services and repairs. Vehicle Inspection: Conduct inspections, document conditions, and prioritize repairs. Communication: Keep customers informed about service progress and delays. Parts Ordering: Order parts to ensure timely repairs. Quality Assurance: Ensure work meets Volkswagen standards. Billing and Invoicing: Prepare invoices, handle payments, and warranty claims. Customer Satisfaction: Address concerns professionally to ensure high satisfaction. Documentation: Maintain accurate service records. Sales Opportunities: Identify upsell opportunities for packages, warranties, and accessories. Qualifications: Experience as a Service Advisor is desirable. Knowledge of CDK / Keyloop (Kerridge) systems is advantageous. Strong communication and interpersonal skills. Proficiency with service management software. Ability to work in a fast-paced, team environment. Excellent problem-solving and organizational skills. Valid driver’s license required. Rewards: Highly competitive salary with a generous, uncapped bonus structure. Manufacturer and in-house training programs. Career progression opportunities with regular performance reviews. Skills: Customer service, confidence, communication. Benefits: Manufacturer and in-house training Ongoing development Paid holidays Performance bonus #J-18808-Ljbffr
We are currently recruiting for the role of Business Manager in Frank Keane Volkswagen Sandyford . We operate an extremely fast-paced and dynamic business where customer satisfaction is our number one priority. The candidate must demonstrate a customer-oriented focus and approach to maximize all opportunities for the retail centre. The ideal candidate will have a minimum of 2 years Business Manager experience working in a franchised dealership and must meet criteria as set out in the Central Bank of Ireland minimum competencies code (2011). Reporting directly to the General Manager, your key responsibilities will be: Ensure sales and profit targets are met by working closely with sales executives. Report on F&I performance through the development and preparation of F&I KPIs on a daily/weekly/monthly basis. Develop and maintain the necessary skills to fulfill the business management role professionally and effectively. Ensure all finance administration procedures are completed in a timely and accurate manner. Work enthusiastically, ensuring customers and prospects are treated with courtesy and respect. Share market intelligence and developments in the F&I sector with the Sales Department. Stay up to date with alternative finance providers and insurance products to keep Frank Keane Volkswagen’s rates competitive and attractive. Ensure sales staff are fully knowledgeable about all finance and insurance products to help close sales and enhance opportunities. Train, mentor, and coach sales executives on the features and benefits of finance products. Re-market to previous and existing customers when appropriate. Work with sales staff to increase vehicle sales through active prospecting. Control the deposit process and ensure all incoming monies are accounted for prior to vehicle release, managing all debts promptly. Verify that all finance-related documents are correct and complete before vehicle release. Ensure compliance with all regulatory requirements regarding finance products. Provide cover for Group branches when required. Key Competencies: Ability to work on own initiative Driven and ambitious to meet targets monthly Strong communication skills with customers and internally Analytical skills to gather and record verbal and numerical data effectively Computer literate, ideally experienced with Kerridge/Drive/Keyloop Minimum 2 years’ experience within a main dealer & CPD qualified This position offers great career prospects, attractive high earnings OTE, and a fully expensed company car. If you have the required skills and experience, please apply directly through the provided channel. #J-18808-Ljbffr
Frank Keane Volkswagen are currently looking for ambitious and career orientated individuals to work in our state of the art Volkswagen dealership. Future-proof yourself in the motor trade as the role we are advertising is for ideally someone looking to progress their career through training and development in a fast paced modern dealership. We are actively looking to fast track our technicians through training and High Voltage training to provide our customers with a standard of work 2nd to none. The Role The ideal candidates will be based in our Sandyford dealership, experienced in all aspects of vehicle servicing and diagnostics and be capable of producing high quality work in a busy environment. Responsibilities include Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Volkswagen standards. Communicating with parts department to obtain needed parts, inform workshop manager if vehicle is awaiting parts and pursue special order of parts if necessary. Diagnosing cause of any malfunction and perform repair after confirming authorization by customer. Saving and tagging any and all parts if the job is under warranty or if requested by customer. Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required. Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed within the time promised. Road-testing vehicles to spot check work performed. Keeping abreast of Volkswagen technical bulletins and attend factory sponsored training classes. Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards Requirements Qualified technician, ideally working with a Volkswagen Group brand, however not completely necessary. Ability to clearly complete job card write ups with a thorough understanding of the requirements of factory standards for warranty write-ups. Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required. Previous experience on engine/transmission repairs/rebuild/replacement would be an advantage. Full valid Drivers Licence is required for this role. Rewards A higher than standardsalary & bonus package, tool allowance and workwear provided combined with a 100% commitment to training and career development in a financially secure and expanding dealership group. Application To apply, please send your CV and a covering note via the email link below. Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted. Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. Our mission is toset the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premiumexperience at every stage of the their journey to build lasting relationships, commitment and trustfor the road ahead. We are Frank Keane Volkswagen. Skills: Vehicle Repairs Diagnosis Engine & Transmission Motor vehicle Benefits: Manufacturer Training Development Opportunities Performance Bonus
Frank Keane Volkswagen are currently looking for ambitious and career orientated individuals to work in our state of the art Volkswagen dealership. Future-proof yourself in the motor trade as the role we are advertising is for ideally someone looking to progress their career through training and development in a fast paced modern dealership. We are actively looking to fast track our technicians through training and High Voltage training to provide our customers with a standard of work 2nd to none. The Role The ideal candidates will be based in our Liffey Valley dealership, experienced in all aspects of vehicle servicing and diagnostics and be capable of producing high quality work in a busy environment. Responsibilities include Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Volkswagen standards. Communicating with parts department to obtain needed parts, inform workshop manager if vehicle is awaiting parts and pursue special order of parts if necessary. Diagnosing cause of any malfunction and perform repair after confirming authorization by customer. Saving and tagging any and all parts if the job is under warranty or if requested by customer. Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required. Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed within the time promised. Road-testing vehicles to spot check work performed. Keeping abreast of Volkswagen technical bulletins and attend factory sponsored training classes. Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards Requirements Qualified technician, ideally working with a Volkswagen Group brand, however not completely necessary. Ability to clearly complete job card write ups with a thorough understanding of the requirements of factory standards for warranty write-ups. Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required. Previous experience on engine/transmission repairs/rebuild/replacement would be an advantage. Full valid Drivers Licence is required for this role. Rewards A higher than standardsalary & bonus package, tool allowance and workwear provided combined with a 100% commitment to training and career development in a financially secure and expanding dealership group. Application To apply, please send your CV and a covering note via the email link below. Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted. Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. Our mission is toset the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premiumexperience at every stage of the their journey to build lasting relationships, commitment and trustfor the road ahead. We are Frank Keane Volkswagen. Skills: Vehicle Repairs Diagnosis Engine & Transmission Motor vehicle Benefits: Manufacturer Training Development Opportunities Performance Bonus
We are currently recruiting for the role of Business Manager in Frank Keane Volkswagen Sandyford. We operate an extremely fast paced and dynamic business where customer satisfaction is our number one priority. Hence the candidate must be able to demonstrate a customer orientated focus and approach to the role while maximising all opportunities for the retail centre. The ideal candidate will have a minimum of 2 years Business Manager experience working in a franchised dealership and must meet criteria as set out in the Central Bank of Ireland minimum competencies code (2011). Reporting directly to the General Manager, your key responsibilities will be: To ensure sales and profit targets are met by working closely with sales executives. To report on F&I performance through the development and preparation of F&I KPIs on a daily/weekly/monthly basis. To develop and maintain the necessary skills to fulfil the business management role in a highly professional and effective manner. To ensure that all finance administration procedures are completed in a timely and accurate manner. To work enthusiastically and ensuring that customers and prospects are treated with courtesy and respect. To share market intelligence and information about developments in the F&I sector with the Sales Department. To keep up to date with regard to alternative finance providers and insurance products to ensure that Frank Keane Volkswagen's rates are both competitive and attractive to customers. To ensure that sales staff are fully conversant with all finance and insurance products available, in order to help close sales or enhance opportunities. To train, mentor and coach sales executives to fully understand the features and benefits of the finance products. To look to renew, revisit and re-market to previous and existing customers, finance and insurance products when appropriate. To work with sales staff to increase vehicle sales through active prospecting. To control the deposit process and ensure all incoming monies from customers are accounted for prior to the release of all vehicles including management of all debt in a timely manner. To ensure all finance related documents are correct and in full prior to the release of vehicles. Ensure the compliance of Frank Keane Volkswagen with all regulatory requirements in respect of finance products. Be comfortable with providing cover for our Group branches when required. Key Competencies: Must be able to work on own initiative Driven and ambitious in meeting targets on a monthly basis Strong communication skills with customers and internally Analytical ability - Gather and record verbal and numerical data in a comprehensive and effective manner. Needs to be computer literate, ideally have experience using Kerridge/Drive/Keyloop. Minimum 2 years experience within a main dealer & CPD qualified This is an exciting position in a company that offers great career prospects, an extremely attractive high earnings OTE along with a fully expensed company car. If you feel you have the skillset and experience for this position please apply directly through Skills: Finance Management Reporting Sales Motor Retail Benefits: Company Car & Fuel Mobile Phone
