About Us: Bluegate Carstore is a busy and customer-focused motor dealership based in Dublin. We are seeking a proactive and highly organised Executive Support Assistant to join our team. This role is essential to the day-to-day running of the business, supporting both operational and customer service functions. The Role: You will work closely with the General Manager and Business Manager, supporting administrative processes across sales, stock, customer service, and compliance. The role also involves assisting with showroom enquiries, ensuring a smooth and professional customer experience. Key Responsibilities: Customer Support: Assist with showroom walk-ins in a professional and friendly manner. Support the call centre team in resolving customer queries. Executive & Admin Support: Provide admin support to the General Manager and Business Manager. Prepare reports, and assist with documentation for internal processes. Stock & Vehicle Admin: Manage vehicle buy-ins. Maintain in-stock notes , tagging, and stock price adjustments. Add cost lines in CDK (Keyloop) and manage prep work coordination. Ownership & Compliance: Process SIMI ownerships, tax, VRT, AA cover, warranties, and logbook transfers. Handle fines, tolls (Eflow), and documentation issues (VLC, ownerships). Reporting & Documentation: Update sales reports and stocklists. Maintain accurate vehicle documentation, support trade invoicing, and resolve ownership issues. Requirements: Experience in a dealership or similar admin role is highly preferred. Familiarity with CDK or dealership management systems preferred. Excellent communication, organisation, and problem-solving skills. Ability to handle confidential information professionally. Knowledge of Irish motor trade processes (SIMI, VRT, ownership) is an advantage. What We Offer: A friendly and supportive working environment. Exposure to all areas of dealership operations. Development opportunities as part of a growing team. Skills: Attention to detail Organisational skills
As a Senior Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process. Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition. Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services. Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity. Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges. Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritize necessary repairs and maintenance. Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required. Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs. Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards. Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally. Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders. Qualifications: Previous experience the automotive service advisory role is necessary. Knowledge of Multi Brand vehicles and their maintenance requirements is a significant advantage. Strong communication and interpersonal skills. Proficiency with computer software and service management systems. Ability to work in a fast-paced, team-oriented environment. Excellent problem-solving and organisational skills. Must possess a Full valid driver's license. Skills: Aftersales Motor vehicle Customer Service
