A technology services company in Ireland is seeking an experienced IT Support Engineer to provide high-quality technical support to end users. The role involves delivering Level 1 and Level 2 support, managing user accounts, and troubleshooting hardware and software issues in a dynamic environment. Candidates should have at least 2 years of relevant experience, strong knowledge of Windows and Microsoft 365, and excellent customer service skills. This is a full-time position with no visa sponsorship available. #J-18808-Ljbffr
IT Support Engineer Role Overview We are seeking an experienced IT Support Engineer to provide high-quality technical support to end users in a professional corporate environment. The role involves delivering Level 1 and Level 2 support , resolving hardware and software issues, and ensuring smooth day‑to‑day IT operations. This position is ideal for candidates with hands‑on IT support experience who are customer‑focused and comfortable working in fast‑paced environments. Key Responsibilities Provide first and second‑line IT support to end users Diagnose and resolve hardware, software, and connectivity issues Support desktops, laptops, printers, and peripheral devices Deliver on‑site and remote technical support Systems & Account Management Manage user accounts and permissions (Active Directory / Microsoft 365) Support email and collaboration tools (Outlook, Teams, OneDrive) Install, configure, and maintain IT hardware and applications Networking & Infrastructure Support Troubleshoot basic networking issues (LAN/Wi‑Fi, DNS, DHCP) Support VPN and remote access connectivity Escalate complex technical issues to senior teams when required Ticketing & Documentation Log, track, and resolve incidents using ticketing systems Maintain accurate IT documentation and asset records Follow IT security policies, procedures, and SLAs Required Skills & Experience 2+ years of experience in an IT Support / Helpdesk / Desktop Support role Strong knowledge of: Windows 10/11 Microsoft 365 Experience with: Active Directory user administration Hardware and software troubleshooting Basic networking concepts Strong communication and customer‑service skills Preferred / Advantageous Skills Experience with ITIL‑based support processes Familiarity with device management tools (Intune, SCCM – advantage) IT certifications (CompTIA A+, Network+, Microsoft) Education Diploma or Bachelor’s degree in IT, Computer Science, or a related field (preferred) Relevant professional experience will be considered in place of formal education Work Authorisation Candidates must have the right to work in Ireland . Visa sponsorship is not available for this role. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
