FMI is a leading provider of professional services, specializing in Field Management, Brand Management, Distribution, Contact Centre solutions, and Marketing Services. Our expertise spans multiple sectors, including FMCG, Drinks, Utilities, Telecommunications, and Government. We are committed to delivering innovative and tailored solutions that meet the specific needs of our clients. At FMI, we foster a dynamic and collaborative work environment that supports professional growth and development. Account Manager This role will support the successful delivery of key client accounts by ensuring strong day‑to‑day client management, consistent KPI tracking, service level adherence, andaccuratereporting. The Account Manager will work closely with the Field Management team to support field execution,monitorperformance, and help ensure clientobjectivesare delivered on time and within budget. The role also has an important people management element, requiring a supportive, hands‑on approach to leading and developing team members. The successful candidate will be comfortable managing performance through regular coaching, guidance, and constructive counselling, helping individuals to improve, stay engaged, and deliver to a high standard. The ideal candidate will be highly organised, commercially aware, and confident managing multiple priorities in a fast‑paced environment. They will bring strong relationship management skills, attention to detail, and a proactive approach to supporting both clients and internal teams. Key Responsibilities Client Management & Support Support the day‑to‑day management of client accounts,maintainingstrong and professional working relationships. Act as a key contact for clients in relation to KPI performance, SLAs, reporting deadlines, and ongoing account queries. Ensure client expectations are understood and supported through consistent communication and follow‑up. Assistin preparing for client meetings, performance reviews, and regular updates. KPI, SLA & Reporting Management Monitor account performance against agreed KPIs and service level agreements. Track reporting deadlines and ensure all client reports are delivered accurately and on time. Work with internal teams to ensure performance data is gathered, reviewed, and presented clearly. Identifyany risks to KPI delivery or SLA compliance and elevate issuesin a timely manner. Support to Field Management Team Act as a support function to the Field Management team in the coordination and delivery of field activity. Help translate client priorities and performance requirements into clear actions for the field team. Assistwith tracking field performance, following up on actions, and helping to close performance gaps. Support communication between head office, the field team, and clients to ensure smooth execution. People Management & Team Support Support the day‑to‑day management of field team members through regular communication, coaching, and guidance. Foster a positive and supportive team culture focused on engagement, accountability, and continuous improvement. Provide constructive feedback and manage performance in a supportive, counselling‐based manner. Helpidentify development needs and work with the Field Managers to support individual growth and capability building. Support the resolution of team issues in a fair, professional, and people‑focused way. Budget Management Support the management of account budgets, ensuring costs are tracked and aligned to agreed plans. Assistin monitoring spend across accounts to helpmaintain profitability and budget control. Work with finance and operational teams to ensureaccuratebudget reporting and forecasting. Help ensure client activity is delivered efficiently and with a strong focus on return on investment. Contract Delivery & Operational Coordination Support the execution of client contracts and agreed deliverables across multiple accounts. Ensure internal processes are followed to deliver a high standard of service and consistent account support. Coordinate with cross‑functional teams to ensure reporting, field activity, and client deliverables are completed to schedule. Maintainaccurateaccount documentation and performance records. What Success Looks Like KPIs and client SLAs are consistently met. Reporting is delivered accurately and on time. Client relationships arewell managedand professionally supported. The Field Management team is effectively supported in driving field execution. Team members are managed in a supportive, constructive, and performance‑focused way. Account budgets are closelymonitoredand well controlled. Issues areidentifiedearly and resolved quickly to protect delivery standards. Your Profile Key Requirements 2–4 years’ experience in account management, client services, sales support, or a similar commercial support role withinFMCG. FMCG experience is essentialfor this role. Experience supporting client accounts, reporting processes, and service delivery against KPIs and deadlines. Experience supporting or managing people, with a coaching, mentoring, and counselling‑based approach to performance management. Strong organisational skills with the ability to manage multiple tasks and priorities effectively. Good commercial awareness, with experience supporting budget tracking and cost control. Strong relationship management skills and confidence dealing with clients and internal stakeholders. Comfortable working with data, performance reports, and KPI tracking. Strong communicationskills, both written and verbal. Proactive, detail-oriented, and solution‑focused, witha strong supportmindset. Preferred Qualifications Bachelor’s degree in business, sales, or a related field desirable but not essential. Knowledge of the Irish FMCG market is an advantage. #J-18808-Ljbffr
FMI - Field Management is seeking an experienced Account Manager to oversee key client accounts in a dynamic environment in Dublin, Ireland. The ideal candidate will bring 2-4 years of experience in account management within the FMCG sector, ensuring strong day-to-day client relations and meeting KPIs. Responsibilities include managing budgets, tracking performance, and fostering team collaboration. A Bachelor's degree is desirable, along with strong organizational and relationship management skills. #J-18808-Ljbffr
