A leading data integration company in Dublin is seeking a Support Account Manager to enhance the customer support experience for assigned accounts. You will manage case coordination, communicate effectively with clients, and collaborate across teams to ensure timely issue resolution. This role requires strong organizational skills and the ability to work under pressure. The position is full-time and offers a hybrid work model, balancing remote work with in-office collaboration. #J-18808-Ljbffr
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Support Account Manager (IC3). You will serve as a key operational owner of the customer support experience for your assigned accounts. You will ensure cases move forward with urgency, customer expectations are well managed, and internal teams remain aligned on priorities, owners, blockers, and next steps. You will play an important role in both proactive account support and escalation execution; helping identify risk before it grows, restoring momentum when cases stall, and coordinating complex or business‑critical issues with discipline and clarity. Success in this role requires strong communication, thoughtful prioritization, and the ability to translate technical investigation into business‑relevant updates for customers and internal stakeholders. This is a full‑time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in‑person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Zendesk SupportLogic Jira Looker (basic reporting/metrics) Backstage AI‑enabled tools and automation What You’ll Do Account support & case coordination Own the support experience for a portfolio of accounts by coordinating ticket progress, follow‑ups, and customer communications. Track and manage follow‑up SLAs / status update cadence, ensuring customers receive timely updates, next steps, and realistic ETAs. Partner with Support Engineers to convert technical investigation into clear customer‑facing updates. Maintain accurate case hygiene (severity, business impact, owner, next update due, blockers, links to Jira work). Monitor customer sentiment and satisfaction signals and flag risks early (stalled investigations, repeat issues, frequent reopenings). Escalation support & stakeholder management Assist in prioritizing and triaging escalated cases based on severity, impact, and urgency; ensure the right resources are engaged. Serve as a customer‑facing coordinator for critical or complex cases, ensuring communication is timely and consistent. Collaborate with cross‑functional teams (Engineering, Product, Customer Success) to unblock progress and drive toward resolution within established timelines. Track progress on escalations and ensure action items are clear, owned, and timeboxed; escape to Support leadership when SLAs are at risk. Identify trends in escalations (recurring failure modes, process gaps) and contribute recommendations for improvements. Support post‑incident follow‑ups by documenting key learnings, ensuring customer confirmation, and helping drive completion of follow‑up actions. Coverage / flexibility Participate in a weekend rotation (as needed) to support Premium customers and critical issues, ensuring timely communication and coordination during off‑hours. Skills We’re Looking For 4 years of experience in customer support operations, technical account coordination, customer success, or support program management (or equivalent). Strong written and verbal communication: ability to deliver crisp updates to customers and internal stakeholders, including executives when needed. Strong organizational skills and follow‑through; able to manage multiple accounts/issues simultaneously. Comfort working cross‑functionally and navigating ambiguity to drive next steps. Technical aptitude and ability to learn complex systems quickly (SaaS, cloud, data integration preferred). Solid judgment: knows when to elevate, how to set expectations, and how to balance urgency with accuracy. Flexibility to support occasional after‑hours needs, including participation in a weekend/on‑call rotation. Calm under pressure, customer‑empathetic, and team‑oriented. Comfortable using AI‑powered tools responsibly. Bonus Skills Experience with Zendesk, SupportLogic, Jira, Looker, or similar tooling. Familiarity with cloud platforms (AWS/GCP/Azure), data warehouses, ELT/ETL, APIs, or SaaS support environments. Experience supporting enterprise customers, executive‑facing comms, or participating in QBRs. Interest in support analytics (SLA compliance, escalation rate, CSAT) and operational improvement work. #1Team1Dream mentality—collaborative, proactive, accountable and customer‑focused. Perks And Benefits 100% employer‑paid medical insurance Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team‑building activities Monthly cell phone stipend Access to an innovative mental health support platform *May vary by country and worker type – please reach out to your recruiter for more information Click here to learn more about Fivetran’s Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high‑quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. #J-18808-Ljbffr
A technology company specializing in data solutions is seeking a Senior Manager of Sales Engineering to lead a team in maximizing revenue growth. The successful candidate will work with various stakeholders to implement strategies, coach team members, and ensure timely technical leadership. This full-time position is remote, available across France, Ireland, or the UK, and requires a background in Enterprise Sales Engineering. Benefits include employer-paid medical insurance and generous PTO. #J-18808-Ljbffr
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data‑driven. About The Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We are looking for a proven leader to join our Sales Engineering team and oversee the Enterprise Sales Engineering team at Fivetran. As a Senior Manager of Sales Engineering, you will manage a team of approximately 6‑8 Sales Engineers. The team specializes in achieving the “technical win” in interactions with technical and business stakeholders across a multitude of verticals. In this strategic role you will adopt and optimize the Fivetran playbook to maximize revenue growth while partnering closely with Fivetran Account Executives, Account Management, Marketing, and Partner Alliances, thereby orchestrating interpersonal engagement. You will also develop deep relationships with our technology and implementation partners to accelerate market share capture and joint success. The ideal candidate is a high‑impact individual capable of driving outstanding business results and continual employee development. This leader is fully responsible for managing the team to generate exceptional results among direct reports, accelerating the progression of business through the sales journey, and driving the technical win. It is a full‑time position based remotely in France, Ireland, or the UK reporting to the Director of Sales Engineering, EMEA. Responsibilities Implement and optimize strategies to maximize revenue growth Ensure that direct reports provide timely and accurate technical leadership in the sales process Coach your team members to maximize performance and prepare them for future roles Affirm that the team documents opportunities to drive prospect engagements and communicates within the team Be driven by data and affirm that we capture data for continuous forecast improvement Help your team win technically within key accounts Collaborate with Sales Leadership on strategies and tactics to win new and maintain customers Communicate with sales leadership the progression of opportunities and forecast technical wins Meet all defined goals and metrics Communicate and present complex solutions to C‑level executives Provide market feedback to management to optimize sales strategy and positioning Act as an escalation point for key deals in the pre‑sales process Work with product management and engineering teams to prioritize enhancements and technical issues Qualifications Experience in Enterprise Sales Engineering as a Manager or Senior/Lead Sales Engineer for a SaaS platform Best‑in‑class communication skills Superior technical skills Proven experience collaborating with a peer Sales Director to drive successful sales outcomes Extensive experience with databases, replication, cloud warehouses, and APIs Proven ability to lead a team of technically‑minded direct reports A coach‑first mentality Personal Attributes Honesty/integrity: does not cut corners, earns and maintains trust, does what is right Analytical skills: creates and leverages data insights to draw conclusions Positive attitude & enthusiasm: exhibits a “can‑do” attitude Strategic thinker: sees and communicates the big picture in an inspiring way Ability to hire and develop ‘A’ players: sources, selects, and sells top performers Ability to coach and develop team members: prepares them for career advancement Flexibility/adaptability: adjusts quickly to changing priorities and conditions Detail‑oriented and technical: aptitude for understanding and teaching technology Calm under pressure: maintains stable performance under stress Creative/innovative: generates new approaches to problems Listening skills: lets others speak and seeks to understand their viewpoints Openness to criticism/ideas: solicits feedback and reacts calmly Benefits 100% employer‑paid medical insurance Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team‑building activities Monthly cellphone stipend Access to a mental‑health support platform offering personalized care and resources such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their dependents *May vary by country and worker type – please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. #J-18808-Ljbffr
A leading data solutions provider in Dublin is seeking a Sales Engineer to work closely with the sales team in understanding customer data replication needs. The role focuses on providing technical expertise and ensuring successful proof‑of-value throughout the sales cycle. Candidates should have strong communication skills, a technical background, and experience in data replication technologies. This full-time position offers a hybrid work model, promoting collaboration and flexibility. #J-18808-Ljbffr
Technologies You’ll Use AWS GCP Azure Snowflake BigQuery Databricks Kubernetes Docker Podman Grafana Linux Windows Python Java From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a talented Sales Engineer to join our Commercial sales team. As a Commercial Sales Engineer, you will work closely with our sales team to understand our Commercial customers’ complex business needs and showcase how Fivetran’s data replication solutions can help them achieve their desired business outcomes. You will be responsible for providing technical expertise, identifying technical requirements, and ensuring a successful proof‑of‑value throughout the sales cycle. This is a full‑time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in‑person collaboration, including two days in the office each week to connect and build as a team. What You’ll Do Work with Commercial customers to understand their business, use cases, and data replication requirements. Develop and deliver technical presentations to Commercial audiences. Ensure the technical win by running an organized proof‑of‑value process. Work closely with multiple cross‑functional organizations driving change and improvements to Fivetran as a whole. Work closely with multiple Sales representatives, while maintaining a high level of customer focus and technical excellence. Stay up‑to‑date on the latest technologies and trends in our industry. Assist team members in advanced technical or business roadblocks. Skills We’re Looking For 4+ years in data replication, sales engineering, or a related technical field. Strong technical background covering database replication, cloud infrastructure, and data replication technologies with some form of hands‑on experience. Experience with modern data analytics technologies, including cloud data warehouses, transformation tooling, data catalogs, and BI tools. Excellent communication and presentation skills with a keen ability to explain complex technical concepts to both technical and non‑technical stakeholders. Strong problem‑solving and analytical skills. Experience with Oracle, SQL Server, Postgres, MySQL, and NoSQL databases. Hands‑on experience with other data replication or ETL tools. Experience with self‑hosted software applications and supporting infrastructure. Hands‑on networking experience both in the cloud and on‑premise. Bonus Skills Experience developing partner relationships. Specialized expertise in security posture. Experience with self‑hosted and SaaS software applications. Hands‑on experience with DBT. Perks And Benefits 100% employer‑paid medical insurance. Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. RSU stock grants*. Professional development and training opportunities. Company virtual happy hours, free food, and fun team‑building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information. Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. #J-18808-Ljbffr
Senior Software Engineer - Core Databases 5 days ago Be among the first 25 applicants From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Software Engineer to join our core team and perform a healthy mix of design and implementation tasks to advance the technical foundation behind the Fivetran product offering. This team is tasked with evolving a high performance extract-load-transform data integration system that enables our engineering teams to correctly implement hundreds of data connectors with minimal maintenance effort. The role will challenge you to reason about relational semantics, powerful abstractions, data representation, and software performance. You don’t need to be a subject matter expert before you join us (you will be one before you leave!), but you will need to have experience working carefully with a high impact software team – especially in environments where the best option may not be obvious, your decisions have cascading implications, and where you sometimes need to measure twice before you cut once. A successful candidate will be humble enough to collect diverse input and build consensus, will be experienced and confident enough to be decisive when it’s needed, and will be practical enough to build and iterate on the system while it’s in production. We are also looking for expertise and productivity with both modern and legacy software development environments. This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use C (our main language), Python (used in testing), relational databases (Postgres, Oracle, SQL Server), make GitHub Copilot, Claude Code, Jenkins, GCP, Azure, AWS macOS/Linux/Unix/Windows, git What You’ll Do Learn deeply about Fivetran in order to focus development on practical and relevant system improvements Contribute to the development and planning of our roadmap Collaborate with a small but mighty core team, and with a broader set of stakeholders Work across the project lifecycle: requirements, design, prototype, implementation, review, release, monitoring Review and approve pull requests Care and feel ownership of our product, and leverage your skills towards improving it Skills We’re Looking For You are execution‑oriented, and understand the need to target your “innovation budget” for the greatest impact: you find the middle ground between “perfect, but takes forever to code” and “fixes it now, but nobody will ever be able to understand what I did” You know how to design and code systems and software that is effective, intuitive, easy‑to‑operate, and elegantly simple You have worked with the relevant tooling and techniques: cloud services, network protocols, serialization, relational databases, etc. You have knowledge of complex structures, object orientation, exceptions, memory management techniques. Bonus Skills Experience with data replication, ETL/ELT tools, cloud and software defined infrastructure tools (for instance AWS Cloud Formation, Kubernetes, Docker), API technologies and analytics is definitely a plus Knowledge of DBMS internals is a strong plus Familiarity with low level concepts, such as encoding and the internals of network communication, is a strong plus Familiarity with system level programming (such as process and memory management and inter‑process communication) is a plus Perks And Benefits 100% employer‑paid medical insurance Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team‑building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high‑quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Software Development Referrals increase your chances of interviewing at Fivetran by 2x #J-18808-Ljbffr
