Fitzpatrick Castle Hotel in Leinster, Ireland is hiring for a Receptionist. The role involves providing top-notch guest service, checking guests in and out, and handling inquiries effectively. Ideal candidates will have strong communication skills and experience in customer service. Responsibilities include adhering to hotel policies, promoting sales, and maintaining hygiene regulations. Join a dedicated team focused on providing the highest quality standards of service and care. #J-18808-Ljbffr
Fitzpatrick Castle Hotel Lifeguard Location Fitzpatrick Castle Hotel Killiney Reporting To Club Manager Assistant Manager Deputy Manager Liaison With The Club Co-workers Scope & General Purpose of Job Under the guidance of the Health Club Manager, the main responsibility is to increase guest and client satisfaction by providing efficient, prompt, high levels of service, to carry out the role of Lifeguard and to ensure member safety at all times by preventing and responding to emergencies. Accountabilities Maintain constant surveillance and visually scan assigned area of responsibility every 10 seconds. Walk the area to monitor activities, provide instructions, and prevent accidents. Provide general information on pool operations to members. Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations. Respond to all illness and injury incidents around the entire pool facility immediately and appropriately, performing lifeguarding skills, first aid, CPR, and other until arrival of emergency medical services. Rescue swimmers in danger of drowning. Maintain a clean, safe and orderly pool, deck, reception area, and locker rooms. Inspect facilities regularly and report any unsafe conditions/equipment to supervisor or facilities manager immediately. Perform pool chemical checks at designated times. Keep accurate records of pool usage, chemical levels, pool closures, etc. Maintain the safety and wellbeing of members and guests using the facilities. Maintain a clean and safe environment. Maintain the highest standards of service, presentation and professional advice offered to customers using the facilities. Contribute to the general operation of the facilities through ideas and support. Perform any other duties as directed by management. Work as part of the team, being aware of colleagues and their needs, and be flexible at all times to the requests of management. Have pride and commitment in your area of work. Attend training sessions as required. Attend appraisal/assessments as required. Attend hotel and departmental meetings as required, ensuring effective communication at all levels. Maintain all company policies and procedures. Ensure that all hygiene regulations are adhered to at all times as required by law. Comply with statutory and legal requirements for health & safety, fire, hygiene, licensing and employment as required by law. This is not a full and final list of duties and responsibilities, and you may be required to carry out other tasks as directed by management. #J-18808-Ljbffr
SCOPE & GENERAL PURPOSE OF JOB To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times. ACCOUNTABILITIES To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times. Specific Responsibilities include: The checking in and out of guests on arrival and departure; Dealing with enquiries via the telephone and at the Front Desk; Ensuring all procedures are followed in relation to the handling of cash and keys. To offer the highest level of Guest Care in line with the standards set within the department Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner. Ensure accurate and complete entries in Guestline system in accordance with established procedures. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities. To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times. To promote sales within the department and across the hotel To have pride and commitment in your area of work. To attend training sessions as required. To attend appraisal / assess as required. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels. To maintain all company policies and procedures. To ensure that all hygiene regulations are adhered to at all times. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management. #J-18808-Ljbffr
Fitzpatrick Castle Hotel in Dublin is looking for a dedicated Fitness Instructor to enhance guest satisfaction by providing top-notch customer service and managing fitness programs. Responsibilities include conducting fitness assessments, supervising customers, and maintaining a clean and safe environment. The ideal candidate should possess a current first aid and lifeguard qualification, have strong communication skills, and be flexible to the needs of the team. Join us to promote health and wellness in a prestigious setting. #J-18808-Ljbffr
SCOPE & GENERAL PURPOSE OF JOB Under the guidance of the Health Club Manager, the main responsibility is to increase guest and customer satisfaction by providing efficient, prompt, high levels of customer service, carry out the role of Fitness Instructor, and ensure presentation and cleanliness of the facilities. ACCOUNTABILITIES Complete all inductions, fitness assessments and programme prescriptions in a professional manner. Devise personal exercise programs for individuals according to age and level of fitness. Supervise and motivate all health club customers. Teach Exercise To Music studio based classes. Maintain a high level of knowledge, keeping abreast of new trends within the industry. Maintain a current first aid and lifeguard qualification. Perform swimming pool water testing, backwashing and plant room duties according to centre policy and training. Complete all cleaning schedules with records kept up to date. Ensure maintenance checks are done and records kept up to date in accordance with the manufacturers' recommendations. Work at the reception desk to take bookings or provide information about facilities. Take prospects on tours of the club and sell club memberships. Maintain the club's membership database. Maintain the safety and well-being of members and guests using the facilities. Maintain a clean and safe environment. Maintain the highest standards of service, presentation and professional advice offered to customers using the fitness facilities. Contribute to programming and general operation of the facilities through ideas and support. Perform any other duties as directed by management. Work as part of the team, being aware of colleagues and their needs, and be flexible at all times to the requests of management. Promote sales within the department and across the hotel. Have pride and commitment in your area of work. Attend training sessions as required. Attend appraisal / assessments as required. Attend hotel and departmental meetings as required, ensuring effective communication at all levels. Maintain all company policies and procedures. Ensure that all hygiene regulations are adhered to at all times as required by law. Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management. #J-18808-Ljbffr
Overview MUST HAVE A MINIMUM OF ONE YEARS (FULL TIME) EXPERIENCE WORKING IN SIMILAR ROLE IN A 4/5* PROPERTY. SCOPE & GENERAL PURPOSE OF JOB To exhibit at all times the demeanor and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest caliber and service levels by using the tenets of Service Excellence. Accountabilities To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times. To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality. To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies. To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management. To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay. To ensure that all credit cards and cheques are dealt with in accordance with hotel policy. To offer the highest level of Guest Care in line with the Company Guest Care Policy. To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management. To promote sales within the department and across the hotel. To have pride and commitment in your area of work. To attend training sessions as required. To attend appraisal / assessments as required. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management. #J-18808-Ljbffr
Fitzpatrick Castle Hotel in Dublin is seeking candidates for a role in Food & Beverage service. The ideal candidate will have a minimum of one year's full-time experience in a similar position within a 4 or 5-star property. Responsibilities include providing exceptional guest service, adhering to performance standards, controlling stock, and promoting sales. Candidates should possess strong product knowledge and teamwork skills while maintaining high service standards. #J-18808-Ljbffr
A premier hospitality venue in Dublin seeks an experienced individual to manage Food & Beverage areas. The role demands a minimum of two years of experience in a 4/5-star property, coupled with strong leadership and guest care skills. Responsibilities include supervising staff, ensuring excellent service standards, and addressing guest complaints. This position is vital for maintaining high service quality and staff performance in a dynamic hospitality environment. #J-18808-Ljbffr
MUST HAVE A MINIMUM OF TWO YEARS EXPERIENCE WORKING IN A 4/5* GRADE PROPERTY Scope & General Purpose of Job To be accountable for all Food & Beverage areas of the hotel whilst on duty, with a focus specifically on Guest Care and Service. Working with the team to ensure that all sales opportunities are maximised; employees are developed in a structured manner; and the customers are offered the highest quality standards and value for money. Accountabilities To maintain a constant management presence and be a direct and immediate point of contact for all guests. To assume duty management shifts as necessary. To ensure all guests are greeted in a warm, friendly and courteous fashion, all hotel services are offered and made available to all guests and tended to in a professional manner. To oversee all F&B staff and to take responsibility for the punctuality, appearance and training of same. To be responsible for guest service in all Front of House areas, dealing with all customer complaints/comments with appropriate follow up/investigation and passing on relevant information to relevant department heads. To deal with guest complaints in a friendly and efficient manner, ensuring highest standard of care and guest satisfaction at all times. Ensure all guest enquiries are handled professionally and provide information regarding hotel services available. Working with the Departmental Managers to ensure that standards of performance within all departments are adhered to, ensuring all services offered are of the highest quality and all employees are trained in the delivery of same. To supervise all staff on the floor, deputising when HOD's are off duty and taking responsibility for service in all departments. To monitor staffing levels in all departments with a view to ensuring optimum staffing levels while adhering to agreed to labour budgets. To train, manage and motivate team leaders and staff and ensure they are constantly developed and challenged. Completion of projects and assignments as delegated by the Managing Director, Deputy Manager and Food & Beverage Manager. To take responsibility for the development of your role; attending courses and seminars as and when necessary and liaising with HR regarding same. To record and deal with any incidents/accidents that may occur under your jurisdiction - to include any issues brought to your attention by staff, customers or the general public. To ensure that all hygiene regulations are adhered to at all times and all areas front of house are maintained at a consistently high level of cleanliness. To attend Hotel and Group Meetings as required, ensuring effective communication at all levels. To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work. To ensure rostered hours are adhered to and employees do not work outside of hours without management request, and that labour is controlled at all times. To assist in establishing, implementing, and re‑training on standards of performance (SOP) within the Restaurants and Bars, ensuring all standards are followed and all employees are trained in the delivery of same. To comply with all cash procedures and ensure that all co‑workers comply with same, and report back any breach of procedures to Management. To oversee and help control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management. To ensure that the F&B areas have safe working practices and procedures in operation and that these procedures are adhered to at all times and any and all accidents are reported immediately in writing to the relevant members of management. To deal with all guest complaints in the absence of Management and to document same. To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law. To ensure that the Health and Safety procedures are adhered to and implemented at all times. To implement and maintain company policies and procedures. To operate within the guidelines of the law. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by senior executives. #J-18808-Ljbffr
