Fexco Tech are currently recruiting for a Platform Engineer to join their team. This role is a permanent, full-time position with the opportunity to work from our offices based in Killorglin, Co. Kerry with flexibility to work a hybrid model. The Role: We need someone to build and run our cloud infrastructure, the actual platforms and tooling that let engineering teams ship products without infrastructure becoming a bottleneck. You will be working primarily in GCP and Azure, writing Terraform, managing Kubernetes clusters, and building the automation that makes everything self-service. If you have done platform engineering before, you know what this looks like, infrastructure that deploys through pipelines, scales automatically, and doesn't need manual intervention every time someone needs something. We're building cloud native infrastructure where manual configuration doesn't scale. You need to think Infrastructure as Code first, if your instinct is to click through a console to fix something, this is not the role for you. Core Responsibilities: Build and maintain GCP infrastructure and Azure using Terraform - everything as code Run Kubernetes clusters (GKE, AKS) with Helm, Kustomize, and ArgoCD for GitOps Maintain GitLab CI/CD pipelines for infrastructure and application deployments Set up monitoring with Grafana and Prometheus - dashboards, alerts, the works Automate everything using Bash, Python/Ruby/Go, and Packer for images Design cloud networking: VPCs, peering, VPNs, network policies, SDNs Implement IAM/RBAC and authentication (SAML, OIDC, LDAP), we're in financial services so security matters Manage platform services: DNS (Cloudflare), messaging (PubSub, Apache MQ), API Gateways Write documentation, build self-service tooling, and share on-call duties with the team Nice to Have: GCP certs, Azure certs, Kubernetes CKA, experience in financial services or regulated environments, compliance frameworks (PCI-DSS, ISO 27001), secrets management tools (Vault, Google Secret Manager), eBPF if you are into advanced networking. Essential Skills: Cloud Platforms: Production experience with GCP/Azure core services (GCE, GKE/AKS, VPCs, Cloud IAM, PubSub, Cloud Storage, Cloud SQL, etc) Hands-on with Cloud VPN, VPC peering, and network policies Know how Security Command Center works Infrastructure as Code & Automation: Terraform is your main tool - you write modules, not just use them Strong Bash scripting (not copy-paste from Stack Overflow) Python, Ruby, or Go for anything Bash can't handle Used Packer for building images Kubernetes & GitOps: Production Kubernetes experience (GKE or AKS) Helm charts, Kustomize configs, ArgoCD deployments Container security basics covered CI/CD & Version Control: Git beyond basic commits Built actual GitLab CI/CD pipelines Know what makes pipelines good versus bad Networking & Security: TCP/IP, DNS, VPNs, BGP, L2-L7 fundamentals Set up network policies and IAM/RBAC Implemented SAML, OIDC, or LDAP Monitoring: Grafana and Prometheus in production Build useful dashboards and alerts that don't cause noise What We Offer: Competitive salary, pension scheme, professional development budget for certifications and training, cloud platform learning resources. Hybrid working at our Kerry office. The team is agile enough that you will have a real impact on how we build infrastructure, but big enough that you are not the only person who knows how anything works. We are trying to do platform engineering properly by building self-service capabilities, not being a ticket queue for other teams. Note: This role requires occasional travel to our Kerry office for team meetings and collaboration. While day-to-day work can be hybrid, you need to be willing to travel to Kerry when needed.
Fexco Drive Technology are currently recruiting for a IT Service Delivery Manager to join their team. This role is a permanent, full-time position with the opportunity to work from our offices based in Killorglin, Co. Kerry with flexibility to work a hybrid model. Job Purpose: As part of Fexco Tech, the IT Service Delivery Manager plays a critical role in ensuring the smooth, efficient, and customer-focused delivery of IT services across the organisation. This role is accountable for driving operational excellence, strengthening service performance, and embedding a culture of continuous improvement aligned with business and technology strategy. You will lead a multidisciplinary team of service analysts and infrastructure engineers across both Applications and IT Infrastructure, ensuring service stability, high-quality delivery against service level agreements, and effective incident, problem, and change management. A key aspect of the role is proactively planning capacity, scheduling work effectively, and evolving services to support a modern, cloud-first engineering-led environment. You will champion process optimisation, automation, and agile ways of working while maintaining ISO 20000 accreditation and ensuring compliance with regulatory and security requirements. Through strong leadership, collaboration, and a commitment to service excellence, you will ensure that IT services are reliable, resilient, and continually improving to meet internal and external customer expectations. Main Responsibilities: The successful candidate will be responsible for: People Leadership & Team Management Lead, mentor, and develop service analysts and infrastructure engineers across applications and infrastructure teams. Plan and manage team capacity, ensuring appropriate resourcing to support service demands. Oversee day-to-day scheduling and prioritisation of workloads across teams. Provide coaching and guidance to develop technical, operational, and behavioural capabilities. Promote a culture of accountability, and continuous learning focused on service excellence. Service Delivery & Operational Excellence Monitor service health, performance, and trends to identify risks early and prevent service impact. Ensure adequate capacity, availability, resiliency and service quality to meet business expectations. Ensure delivery of changes adheres to change control criteria and production stage gates. Drive continuous improvement through structured service reviews, improvement plans, and optimisation iniatives. Maintain service documentation, operational processes, and readiness assessments. Incident, Problem & Risk Management Champion effective incident and problem resolution with clear coordination and communication Oversee major incident response within your domain and coordinate technical teams to minimise business impact. Ensure root cause analysis leads to meaningful, measurable service improvements. Maintain readiness for business continuity ensuring resilience aligns with RTO/RPO requirements. Stakeholder Management & Communication In partnership with our Service Delivery Managers, build strong relationships with business units, communicating service performance transparently and effectively. Translate technical information into clear, meaningful business language for stakeholders. Understand stakeholder needs and ensure commitments are realistic, tracked, and delivered. Partner with Product, Engineering, Security, and Compliance to ensure secure, compliant service delivery. Service Performance & Continuous Improvement Monitor customer sentiment and service quality, taking action where service levels fall short. Lead service improvement initiatives aligned with SFIA improvement mindset. Own service reporting, and dashboards, to provide insights for business and technical stakeholders. Governance & Compliance Ensure compliance with ISO standards, ITIL practices, and regulatory requirements (PCI, DORA, GDPR etc.). Support audit activities and maintain accurate, reliable service data and processes. Ensure security, privacy, and ethical principles are upheld within all service operations. Qualifications / Experience Required: Proven people leadership in IT service delivery or operations, managing diverse technical teams. Hands-on experience in capacity management, and workload planning. Technical background across both applications and infrastructure comfortable engaging with technical teams without needing deep hands-on expertise. Third Level qualification in IT/relevant field or demonstrable similar experience in a current/past role. Strong working knowledge of ISO 20000 & ITIL (Intermediate Qualification is an advantage. Excellent communication skills with the ability to translate technical topics for business audiences Track record of continuous improvement, data-driven decision making, and stakeholder relationship management. Working knowledge of Platform Engineering, DevOps, and SRE is highly desirable. Understanding of software development practices, project management and agile methodologies is an advantage. Prior experience servicing hybrid environments across public cloud and on-prem datacentres is a significant advantage. Competencies Required: Communication and collaboration clear, timely, and audience-appropriate. Leadership and decision-making guides teams, takes ownership, and makes balanced calls. Improvement mindset and problem solving proactively identifies opportunities and delivers results. Planning and adaptability organises work and responds to change without sacrificing quality. Digital mindset and ethics use modern tooling while upholding security, privacy, and compliance. Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
