Job Description The PSC Assistant Account Manager, under the direction of the PSC Account Manager Team Leader, will carry out a range of technical and client facing activities within the Personal Services Company (PSC) division, for an assigned portfolio of clients. Responsibilities will include carrying out various tax and accounting responsibilities for PSC clients in line with KPIs and service level targets. Additionally, a key focus will be on creating and delivering a strong, positive customer experience by supporting the onboarding of new clients, managing queries and providing advice throughout their lifecycle with us in a proactive manner and reviewing their bookkeeping and accounting on a regular basis. Full training and ongoing support will be provided. Job Requirements Whilst not essential, experience in bookkeeping, preparing VAT returns and processing payroll is an advantage. A strong focus on and interest in customer experience; be passionate about our services and our vision for customer experience, committed to delivering high-quality for our clients, and always seek to create positive experiences for our clients; A good track record in identifying, planning and supporting business improvement initiatives, with a particular focus on customer experience, operational efficiencies and service delivery is an advantage. Personally demonstrate the Fenero brand values and support this values within our culture and with interactions with colleagues and customers; Highly collaborative and team focused, demonstrates high emotional intelligence and empathy when working within a team; Ability to work well in a fast paced, deadline driven environment and support colleagues to achieve the same. Job Responsibilities The day-to-day delivery of tax and accounting services to a portfolio of PSC clients including: Dealing directly with clients by phone and email on their queries relating to VAT, payroll, and other general tax and accounting queries under the guidance of the account manager team leader Preparation, submission and review of client VAT returns under the guidance of the account manager team leader Preparation, submission and review of client payroll returns under the guidance of the account manager team leader Undertake regular reviews of clients trial balances, providing feedback and advice where appropriate under the guidance of the account manager team leader Support the PSC accounting team in the preparation of clients annual financial accounts, Support the PSC accounting team with tax, accounting and company secretarial work in connection with client company closures and voluntary strike off; Preparation and review of annual B1 returns for the Companies Registration Office and other company secretarial documentation Reviewing tax and accounting work undertaken by colleagues Monitoring workflow trackers to ensure above activities are being carried out in line with service level targets Carrying out onboarding activities and support of new PSC clients in a timely and friendly manner, adhering to agreed KPIs at all times and working in conjunction with Onboarding Specialists in our Customer Experience Team; Escalate technical concerns, issues or challenges to other senior members of the account manager team Identify clients who are operating beyond the scope of our standard PSC services so as we can advise such clients appropriately; Working in conjunction with the PSC Division Manager and PSC Account Manager Team Leader to support continuous improvement initiatives wherever possible, particular in connection to customer experience, quality and operational efficiency; Support the work and success of the wider PSC team by assisting on other tasks within the division as required or during peak periods, such as the work of our FLC service, improvement of Zendesk macros, development of customer guides and engagement with our Onboarding Specialists; Supporting other team members with clients within their portfolio during peak times and periods of leave; Undertake ongoing learning and upskilling to increase skills and knowledge associated with technical, operational and customer experience responsibilities. Job Benefits 23 days annual leave plus service leave after 3, 5 and 10 years Employer pension contribution from date of commencement Life assurance benefit x4 times annual salary 24/7 Employee Assistance Programme Annual subsidy towards health and wellbeing activities and physical health screening Annual subsidy towards home office PHI (income protection) insurance benefit available after 6 months service
