FBD Insurance is seeking a Sales Development Co-ordinator in Dublin to drive sales performance and customer service excellence. The role involves achieving individual sales targets, managing office administration, and supporting the sales team. Candidates should be qualified as Approved Product Advisors or equivalent and possess strong communication and organizational skills. This permanent position is open to diverse applicants and offers an inclusive environment to foster growth and development. #J-18808-Ljbffr
FBD Insurance is offering full-time summer placements in Ireland from June to September 2026 across its branches. This role presents a great chance for students to gain hands-on experience in the insurance industry while providing excellent customer service. Responsibilities include supporting management, handling administration tasks, customer service calls, and gaining insights from various departments. Candidates must have good communication and analytical skills, be currently in third-level education, and possess basic computer skills. FBD is an equal opportunity employer. #J-18808-Ljbffr
Talent, Support, Success. About The Role We are pleased to announce that we will be offering full time summer placements starting immediately until September 2026 across a number of our FBD Branches. This is an excellent opportunity for candidates to gain practical experience in an office environment, learn about the insurance industry first‑hand while contributing to the excellent customer service that FBD provides to its customers. If you know of any friends or relatives who would be interested in a summer placement, please encourage them to send on their application to jobs@fbd.ie outlining their preferred branch location. Please be aware we will be unable to facilitate family members working within the same branch. Job Responsibilities Providing dedicated support to the Sales Development Co‑ordinator/Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Attendance at Office Team Meetings in order to gain invaluable onsite experience of a team dynamic. Minute taking of Office Teams Meetings and uploading to Microsoft SharePoint. Opportunity to liaise and gain insight from the many different departments within the Company from Underwriting, Compliance, Risk, Finance, Operations and Claims. Working flexibly within the Sales Office and participating in various office tasks including but Not Limited To. Customer service phone calls Administration duties such as Data entry in order to gain familiarity with the relevant Insurance IT systems. Scanning of documentation. Updating Sales outcomes on the Customer Relationship Management application. Carrying out such duties as management may require from time to time. Education We're looking for a candidate who possess an effective combination of the following qualifications, skills and experiences: Currently undertaking third level education and are available full time from June – September 2026. Must possess knowledge of basic/intermediate literacy and computer skills (MS Office). Experiences Strong analytical skills with excellent attention to detail. Communication skills both verbal & written with good time management skills. Must possess the ability to work as part of a team. Competencies MCC Footer Our Benefits Include This role is being offered on a fixed term contract until September 2026. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances #J-18808-Ljbffr
About The Role The function of the Sales Development Co‑ordinator is to achieve individual sales targets, together with leading and coordinating Commercial and Agri sales and delivering superior customer service within the office. Working closely with and reporting to the Branch Manager, they will be results‑oriented. Job Responsibilities Being proactive in achieving individual sales targets and coordinating prospecting, upselling and cross‑selling within the office. Managing and carrying out daily office administration, ensuring that individual daily tasks are clearly understood and implemented through regular meetings and direction. Dealing with customer queries and referring unresolved or technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Working flexibly within the Sales Office and participating in various office tasks. Acquiring and maintaining comprehensive up‑to‑date knowledge of all the Company’s product range and compliance requirements, and completing relevant industry qualifications as appropriate. Developing mutually beneficial working relationships and working closely with the local FBD Life Financial Planning Adviser to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives of Commercial and Agri business. Partaking in ongoing renewal follow‑ups and revisions; identifying sales opportunities, cover and rate improvements as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit or premium collections. Ensuring dedicated support to the Branch Manager and Sales Executive. Motivating, encouraging and providing leadership, support and development assistance to the Sales Office team. Monitoring and measuring Sales Advisor performance and providing regular feedback and coaching as required. Acting as office contact and support for the sales office staff, head office, Branch Manager, Sales Executive and Regional Sales Manager. Administering Personal Lines, Commercial and Agri business as required. Carrying out administration as required. Carrying out such duties as management may require from time to time. Education Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation. Experiences Previous insurance or financial services experience would be advantageous but not essential. Sales or customer service experience in a similar role would be a distinct advantage. Have the capacity to deal successfully with new challenges and opportunities as they emerge for the Company. Highly computer literate with good knowledge of Progen, TIA and Microsoft Office. Good numeracy and analytical skills are essential. Strong organisational and time management skills and be able to produce accurate, quality information within agreed timescales. Competencies Meet regulatory requirements as described in the Minimum Competency Code and Fitness and Probity Standards. Ability to achieve results through others. Coaching and mentoring. Excellent communication skills. MCC This is a controlled function under the Central Bank of Ireland's Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. Benefits This role is being offered on a permanent contract. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances. #J-18808-Ljbffr
About the Role The Claims Vendor Management Team oversees the management of FBD’s claims service providers. The team plays a key role in delivering core services that support FBD’s Claims Department’s ambition to keep our promise by making good the losses incurred by customers and claimants in the most effective and efficient way possible. The successful candidate will provide support to our Claims Handlers to ensure they can enable customers to quickly progress their claims to settlement with minimum stress and inconvenience. As an In‑House Motor Engineer, Claims Handlers will lean heavily on your expertise and experience in the assessment of all vehicle types, including all types of agricultural machinery. The successful applicant will be able to quickly build rapport and trust‑based relationships and collaborate effectively across the Claims Department and other business areas. Job Responsibilities Reporting to the Claims Vendor Management Team Assistant Manager, the individual will be responsible for a portfolio of desktop assessments. This generally includes standard accidental damage image‑based assessments, pre‑theft valuations, and diminution opinions. Additionally, the individual will also be expected to provide expert opinion on more complex claims, second opinions on not agreed PAV’s, disputed claims, etc. Regular detailed reporting on performance will also be expected. This should include such measures as inspections completed / outstanding, average lifecycle, average and range of agreed labour rates, etc. Attend quarterly business review meetings with key vendors. Provide training to handlers in areas where processes can be improved. Working alongside the Claims Vendor Motor Service Provider Co‑ordinator, co‑ordinate and complete audits on all FBD vehicle‑associated vendors, including our network repairers and motor assessing partners. Drive Continuous Improvement and explore initiatives to deliver better value along with enhancing our processes to achieve a leaner more efficient way of working. The individual will also be expected to provide regular insights into the motor vehicle and repair industry, highlighting market trends, new technologies, challenges and opportunities that may impact FBD’s ability to provide excellent customer service and value for money. This may include involvement across the business teams such as Claims, Underwriting, and Actuarial & Pricing. Education Registered member of the Institute of Automotive Engineer Assessors (IAEA) Experiences Minimum 5 years’ experience working as a Motor Assessor Agricultural Machinery Private & Commercial Motor Vehicles Competencies Expert understanding of the Audatex system Strong negotiation skills Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders Excellent written and verbal communication skills Self‑motivated with the ability to work on your own initiative in order to meet personal and departmental targets. Ability to work under pressure and prioritise key activities. IT literate including all MS platforms, specifically MS Excel and MS Access. This role is being offered on a permanent contract. Our Benefits Include Competitive performance‑related and/or sales bonus Employer pension contributions Private health insurance allowance Paid maternity and paternity leave Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance Wellness wallet and wellbeing initiatives #J-18808-Ljbffr
FBD Insurance is looking for an In-House Motor Engineer to join their Claims Vendor Management Team in Ireland. The role involves managing vehicle assessments, supporting Claims Handlers, and providing expert opinions on claims. Qualified candidates will have a minimum of 5 years' experience and be a registered member of the Institute of Automotive Engineer Assessors (IAEA). Benefits include competitive bonuses, health insurance allowance, pension contributions, and discounts on insurance products. #J-18808-Ljbffr
FBD Insurance in Ireland is seeking an individual to efficiently handle and settle Motor Damage claims. The role demands effective communication and problem-solving skills to manage claims from notification to closure while ensuring compliance with regulatory standards. The ideal candidate should have aspirations towards a Certified Insurance Practitioner qualification. The position emphasizes a customer-centric approach and includes responsibilities such as managing customer communications and fraud detection. #J-18808-Ljbffr
Job Overview To efficiently and cost‑effectively handle, negotiate, and settle claims within designated authority and agreed service standards with a focus primarily on Motor Damage claims. Job Responsibilities Manage the First Notification of Loss to determine the correct area for handling and liability in line with policy cover. Handle all Motor Damage claims from notification through closure within agreed authority limits and service standards, aiming for optimum settlement for both company and customer. Handle all incoming telephone and written communication from customers, policyholders, their representatives, and other interested parties proactively and within SLA’s. Provide excellent claim customer service to customers, representatives, brokers, service providers, and other parties in a friendly, courteous, professional manner, ensuring a positive supportive experience throughout the claim process. Capture critical detail at all stages of the claim comprehensively and accurately. Ensure all claims are handled appropriately. Direct fraud indicator data to the Team Fraud Coordinator or Claims Investigation Team to maximise detection of fraudulent or exaggerated claims. Deal with all policy indemnity and liability issues appropriately and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to the company. Establish and maintain adequate claims reserves. Provide technical advice to customers, loss adjusters, and solicitors about claim processes and next steps. Ensure personal understanding and compliance with regulatory frameworks: Consumer Protection Code (CPC), Consumer Insurance Contract Act (CICA), and Data Protection requirements. Work proactively to ensure personal and team objectives and targets are met. Reflect the Claims Department strategy of a customer‑centric approach. Undertake project work as required. Actively participate in training and identify training needs for the team. Assist in researching new digital solutions to enhance the customer proposition and streamline processes. Education Candidates will ideally be working towards the Certified Insurance Practitioner (CIP) qualification in General Insurance, or holding APA Private Lines and/or Commercial Lines. Experiences Effective handling of claims (including recovery claims), ensuring optimum settlement for company and customer, including public liabilities. Claims review results (quality, claims payments & call evaluations) within or exceeding service level targets. Claims leakage within targets. Claims fraud referrals meeting or exceeding target. Feedback from internal and external stakeholders. Accuracy and adequacy of claims reserves. Effective management of service providers on individual claims: loss adjusters, solicitors, etc. Demonstrate innovation, create and support an innovation culture within the team, and look at alternative processes or procedures that improve customer service or efficiencies. Competencies Excellent interpersonal, numerical, and written and verbal communication skills. Drive for results. Innovation and change orientation. Planning, coordination, and organisation. Problem solving and decision making. High quality standards in all areas. Team building and team player. Technical skills and knowledge. MCC This role has an A CF designation and is a pay grade A. #J-18808-Ljbffr
FBD Insurance in Ireland is seeking an Investment and Investor Relations Analyst. This role offers substantial exposure to decision-making within a regulated PLC. Responsibilities include oversight of investment managers, portfolio performance analysis, and assisting with Investor Relations strategy. A Minimum 2.1 Honours Degree in Finance with an interest in financial markets and investments is required. Benefits include hybrid working, health insurance subsidies, and a defined contribution pension scheme. #J-18808-Ljbffr
FBD Insurance is looking for a full-time Sales Advisor based in Carlow, Ireland. The role is focused on delivering sales results in Personal Lines, Agri, and Commercial business. Responsibilities include achieving sales targets, assisting with customer queries, and maintaining product knowledge. Candidates must have at least a Leaving Certificate or equivalent, and experience in sales and customer service is highly beneficial. Professional certifications in insurance will be supported by the company. #J-18808-Ljbffr
