About FBD FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs. As an Irish‑owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work‑life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals. About the Role Efficiently and cost‑effectively handle, negotiate and settle claims within designated authority and agreed service standards. Handle all claims from notification through to closure within agreed authority limits and service standards, aiming for optimum settlement for company and customer. Assist the management team to monitor workflow (telephony, electronic correspondence, mail), outstanding caseloads, processes, tasks, and distribution of new claims. Act as a point of contact and support for colleagues. Handle all incoming telephone and written communication from customers, policyholders, their representatives and other interested parties in a pro‑active manner within SLAs. Provide excellent claims customer service to customers, their representatives, brokers, service providers and interested parties in a friendly, courteous, and professional manner. Capture critical detail at all stages of the claim to ensure: All claims are handled appropriately. The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator or Claims Investigation Team to maximise detection of fraudulent or exaggerated claims. Job Responsibilities Deal with all issues in terms of policy indemnity and liability, managing each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Establish and maintain adequate claims reserves in line with prudent reserving policy. Ensure best‑practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, and a proactive approach to information gathering, investigation and evaluation. Authorise claim payments within agreed authority levels. Provide technical advice to customers (claims process and next steps), loss adjusters, and solicitors. Regulatory & Compliance Maintain personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC), Consumer Insurance Contract Act (CICA), and Data Protection requirements. Work proactively to meet personal and team objectives and targets. Reflect the Claims Department strategy of a customer‑centric approach. Undertake project work as required. Actively participate in training and identify training needs for the team. Education & Experience • Candidates will ideally hold a Certified Insurance Practitioner (CIP) in General Insurance qualification. • Minimum of two years of claims handling experience, preferably with motor damage claims. Competencies Excellent interpersonal, numerical, and written and verbal communication skills. Drive for results. Innovation and change orientation. Planning, coordination, and organisation. Problem solving and decision making. Commitment to high quality standards. Team building and teamwork. Technical skills and knowledge. MCC This is a CF5, CF6 control function role. Benefits Competitive performance‑related bonus. Employer pension contributions. Private health insurance allowance. Paid maternity and paternity leave. Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance. Professional development opportunities. Wellness wallet and wellbeing initiatives. Monthly lunch allowance (subject to eligibility). Hybrid working model: 3 days from home, 2 days in the office (subject to eligibility). Location dependent. #J-18808-Ljbffr
Job Overview Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer. Assisting the management team to monitor workflow (telephony, electronic correspondence, mail), outstanding caseloads, processes, tasks and distribution of new claims. Being a point of contact and support for colleagues. Handling all incoming telephone and written communication from customers, policyholders, their representatives and all other interested parties in a pro‑active manner and within SLA’s. Providing excellent customer service to customers, their representatives, brokers, service providers and other interested parties in a friendly, courteous and professional manner; ensuring a positive supportive experience throughout the claim process. Ensuring critical details are captured at all stages of the claim as comprehensively and accurately as possible. Directing fraud indicator data to the Fraud Coordinator and/or Claims Investigation Team to maximise detection of fraudulent or exaggerated claims. Job Responsibilities Managing all issues relating to policy indemnity and liability, and resolving each claim to a satisfactory conclusion while maximising customer satisfaction and minimising cost. Establishing and maintaining adequate claims reserves in accordance with prudent reserving policy. Encouraging best practice handling behaviour, attention to detail, independent decision making, proactive information gathering, investigation and evaluation, and pursuing the most cost‑effective settlement channel. Authorising claims payments within agreed authority levels. Providing technical advice to customers (claims process and next steps), loss adjusters and solicitors. Ensuring understanding of regulatory frameworks and compliance with standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); Data Protection requirements. Working proactively to meet personal and team objectives and targets. Reflecting the department strategy of a customer‑centric approach. Undertaking project work as required and actively participating in training and the identification of training needs for the team. Qualifications Preferred: Qualified Certified Insurance Practitioner (CIP) in General Insurance. Minimum two years of claims handling experience, ideally motor damage claims. Competencies Excellent interpersonal, numerical and communication (written and verbal) skills. Drive for results. Innovation and change orientation. Planning, coordination and organising. Problem solving / decision making. High quality standards in all areas. Team building and collaboration. Technical skills and knowledge. This is a CF5, CF6 control function role. The position is being offered on a part‑time basis. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. #J-18808-Ljbffr
FBD Insurance, located in Mullingar, is seeking a Claims Handler to efficiently manage and settle claims within agreed service standards. The role requires handling all claims processes, providing customer service and technical advice, while ensuring compliance with regulatory standards. Candidates should have at least two years of claims handling experience, ideally in motor damage claims, and a Certified Insurance Practitioner qualification. The position offers a hybrid working model and various employee benefits. #J-18808-Ljbffr
About The Role The Reinsurance Function falls under the remit of the Chief Underwriting Officer and works closely with the underwriting, claims, actuarial and finance departments. We are looking for a Reinsurance Operations Analyst to join our small team in Bluebell. This role will be based in our Head Office – Dublin 12. We operate a hybrid model of 2 days in the office and 3 days working from home. We are looking for a data‑curious individual who enjoys supporting day‑to‑day operational delivery and is motivated by having an impact on the business. Job Responsibilities Technical and Operational Support the review of and accurate recording of various reinsurance programmes and terms. Produce and manage claims notifications for excess of loss programmes, and the subsequent cash flows. Process premiums, claims recoveries, cash allocations and settlements in line with agreed procedures and reporting requirements. Liaise with reinsurers and brokers regarding claim notifications, settlements and ad‑hoc queries. Review, validate and reconcile bordereaux and reinsurer/broker statements. Ensure all activities are performed in line with regulatory requirements, audit standards, and internal policies. Maintain process and procedure documentation aligned to internal controls. Insights and Analytics Maintain, update and manage reinsurance databases for premiums, claims and participations. Prepare and maintain all reinsurance related reporting, enhancing and automating current processes including support to the monthly and quarterly close process. Enhance data for the assessment and monitoring of programme performance and support continuous improvement. Review internal and external reinsurance reports and accounts. Support renewals with data and information packs, programme reviews and scenario views; partnering with key stakeholders. Present to internal and external senior stakeholders when required. Liaise and support other departments as and when required. Education Third level qualification in a science, mathematics or insurance discipline with 2‑3 years’ relevant experience. Working in a reinsurance environment is advantageous. Other related experience/factors will be considered as appropriate. Experience 2–3 years’ direct experience working in a Reinsurance environment familiar with coverages, accounting and claims procedures. Strong SQL experience is essential with capability to write queries and an appetite for continuous learning. Strong problem‑solving, analytical skills and decision‑making ability. Experience with large data sets, data manipulation and data cleansing. Strong knowledge of Microsoft Office package including Excel, Word, PowerPoint etc. Familiarity with visualisation and reporting tools such as Tableau. Effective communication, presentation and interpersonal skills. Competencies Self‑motivated with the ability to work on own initiative and an active desire to develop knowledge and experience. Ambitious, self‑aware and willing and able to grow and develop further assuming increased responsibility. Support collaborative work ethic in a small team environment. Strong focus on quality, continuous improvement, completeness and accuracy. Effective planning, organisation and problem‑solving skills. Excellent oral and written communication skills, with an ability to discuss and explain report findings clearly. Good relationship development skills and capability of working proactively with internal and external business colleagues. MCC (Core Competencies) Customer Focus Risk Management and Compliance Insurance Principles and Practice Cultivating Relationships Quality control and attention to detail Pay Band This role sits within Pay Band C of FBD’s Commercial Underwriters Pay band. Benefits Competitive market‑leading salary depending on skills, experience and qualifications. Generous pension (employee contribution matching of up to 8% if you contribute 2%). Annual performance‑related bonus and pay review. Generous holiday allowance plus bank holidays. Health Insurance contributions. Approved Profit Share Scheme. Cycle to Work benefit scheme. TaxSaver Travel Scheme. Family‑friendly parent’s maternity, paternity and parent's leave. €200 wellness allowance. Employee Assistance Programme. Professional qualification and exam support. We are proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities and social backgrounds. We are dedicated to fostering a diverse, equitable and inclusive workplace. #J-18808-Ljbffr
FBD Insurance is seeking a Sales Advisor in Galway to deliver sales of Personal Lines, Agri, and Commercial Business. This role involves achieving sales targets, managing customer queries, and complying with company procedures. Candidates should have a Leaving Certificate or equivalent, and relevant qualifications such as APA or CIP are desired. The position offers a permanent contract with competitive benefits, including a performance-related bonus, pension contributions, and health insurance allowances. #J-18808-Ljbffr
About The Role The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Responsibilities Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up‑to‑date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on‑going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time. Education Leaving Certificate or equivalent and/or a relevant third level qualification. Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experience Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook. Previous insurance/financial services experience would be advantageous. Sales/customer service experience. Proactive / energetic approach / positive outlook. Customer focused. Excellent communication and organisational skills. Competencies Develop and maintain customer relationships. Ambitious. Target driven & results oriented. Problem solving. Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC: This is a controlled function under the Central Bank of Ireland’s Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. This role is being offered on a permanent contract. This role sits within Pay Band A of FBD’s Sales Functions Pay band. Benefits Competitive performance‑related bonus. Employer pension contributions. Private health insurance allowance. Paid maternity and paternity leave. Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance. Professional Development Opportunities. Wellness wallet and wellbeing initiatives. #J-18808-Ljbffr
About The Role The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Responsibilities Being proactive in achieving individual sales targets including prospecting, up‑selling and cross‑selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up‑to‑date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Participating in ongoing renewal follow‑ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time. Education Leaving Certificate or equivalent and/or a relevant third‑level qualification. Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired; however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experience Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook. Previous insurance/financial services experience would be advantageous. Sales/customer service experience. Proactive / energetic approach / positive outlook. Customer focused. Excellent communication and organisational skills. Competencies Develop and maintain customer relationships. Ambitious. Target driven & results orientated. Problem solving. Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Ireland’s Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4 designation. This role is being offered on a permanent contract. This role sits within Pay Band A of FBD’s Sales Functions Pay band. Benefits Competitive performance‑related bonus. Employer pension contributions. Private health insurance allowance. Paid maternity and paternity leave. Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance. Professional Development Opportunities. Wellness wallet and wellbeing initiatives. #J-18808-Ljbffr
A leading Irish insurance provider is seeking a dedicated Sales Advisor to enhance customer care and drive sales in Personal Lines, Agri, and Commercial Business. This permanent position involves achieving sales targets, managing customer queries, and maintaining compliance with company standards. Ideal candidates will have a strong sales/customer service background and proficiency in Microsoft Office. Benefits include competitive bonuses, pension contributions, and private health insurance allowance. #J-18808-Ljbffr
Job Overview This is a challenging and vibrant role which entails, but is not limited to, reviewing complaints received via the sales channels, ensuring absolute compliance with all regulatory requirements. The role also involves providing support and assistance with complaint handling and identifying any system/process/service deficiencies. Job Responsibilities Key Duties & Responsibilities Analysis of informal (Stage 1) complaints, recorded within the sales channels, to ensure full adherence with CPC requirements. Investigation, handling and drafting of responses to all assigned formal (Stage 2) complaints, received within the sales channels, in line with Consumer Protection Code guidelines, in a timely manner for review and sign off prior to issue. With supervision of the Operations Complaints Manager/Specialist manage complaints escalated to the Financial Services & Pensions Ombudsman’s office. Review and collate complaint data to detect trends and root causes, communicating findings to the Complaints Manager for escalation to relevant stakeholders including the Complaints Forum/Complaints Steering Group, to promote learning and aid behavioural/process change. Ensure any quality issues highlighted through complaints are identified and feedback is provided to the relevant area/team. Investigate possible breaches of CPC requirements. Identify and assist with training requirements on Complaint Handling where required. Support the communication of all relevant complaint management processes. Provide assistance to the Quality Team where required. Any other duties/responsibilities as may be reasonably assigned by your Line Manager in line with company requirements. Education Qualifications suitable for a CF8 role (Grandfathered, CIP, ACII or FCII) Competencies Strong communication and negotiation skills. Experience dealing with customers. Must be methodical, high degree of accuracy and attention to detail. Strong organizational and administrative skills with a disciplined approach to tasks/duties. Proficiency in all Microsoft Office packages. Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders. A proactive and energetic approach with the ability to prioritise workloads, in order to achieve deadlines. MCC Customer Focus Risk Management and Compliance Insurance Principles and Practise Cultivating Relationships Quality control and attention to detail This role sits within Pay Band B of FBD’s General Functions Pay band. This role is being offered on a 12 month fixed-term contract. This is a Control Function 8 (CF 8) position under the Central Bank of Ireland’s Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. #J-18808-Ljbffr
Job Overview To plan, execute and evaluate the FBD and FBD Trust agri marketing and events calendar. The role holder will ensure that the FBD presence at events is optimised in line with well‑managed budgets ensuring return on investment and stakeholder engagement is key. Job Responsibilities Develop and manage the annual FBD and FBD Trust agri marketing and event plan to support business KPIs. Manage the relationship between FBD Insurance & FBD Trust in relation to events, shows, conferences, exhibitions, awards etc. Activate Trust sponsorships where appropriate Produce and present quarterly report detailing the Trust sponsored activations in Trust board meetings Hold quarterly updates with key stakeholders across the business with a view to keeping them up to date on all upcoming Trust initiatives Develop and maintain a good relationship with FBD Trust stakeholders and beneficiaries ensuring proactive communication all year round. Develop the PR and contact strategy plan to champion FBD and FBD Trust event programme internally and externally. Evaluate all events and recommend optimisation or changes as appropriate. Contribute to the ESG strategy for FBD and how this can be integrated with FBD Trust activity. Work with Marketing agency partners and key external and internal stakeholders to deliver best‑in‑class work and value for the brand. Ensure execution of budget in line with the procurement policy. Understand the customer, agricultural sector and market trends. Drive for identifying new opportunities and new and innovative ways of executing engaging events. Demonstrate focus on measurement & effectiveness across marketing activity and budgets. Take action to ensure marketing delivers best the return on investment. Education Will ideally have a degree in Marketing, Business Studies, Agriculture or equivalent. Experiences Previous marketing and event management experience is essential for this role Strong agricultural sector knowledge is essential 5 years+ experience in a similar role, experience does not have to be limited to Financial Services Competencies Outstanding commercially focused marketing professional with proven ability in leading and managing a busy events calendar. High levels of organisation, customer focus, external orientation and excellence in execution. Energy, enthusiasm, and an ability to work cross‑functionally. Strong interpersonal and communication skills with the ability to build relationships and influence those around them. Eager to drive and execute innovative work in a results‑oriented environment. Company Benefits Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 8% if you contribute 2%). Annual performance related bonus and pay review. Generous holiday allowance days plus bank holidays. Health Insurance contributions. Approved Profit Share Scheme. Cycle to Work benefit scheme. TaxSaver Travel Scheme. Family friendly parent’s maternity, paternity and parent's leave. €200 wellness allowance. Employee Assistance Programme. Professional qualification and exam support. #J-18808-Ljbffr
