Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention Job Responsibilities Working closely with and reporting to a Team Leader and Support Manager, you will be results focused and your key responsibilities will include: Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBDs customer care ethos Delivery on agreed targets for new business and retention through the use of selling and retention skills Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization Working closely with team colleagues to collectively achieve overall targets set Ensuring all systems and procedures as lady down by the Company are complied with Accruing and maintaining comprehensive up to date knowledge and information of the Companys Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification. Competencies Customer focused Excellent communication & organisational skills Previous sales or customer service experience Proactive, energetic approach and positive outlook Proficient in MS Office Suite- MS Word, Excel, Powerpoint MCC Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Influencing and negotiation Footer This role sits within the pay grade A of the Commercial Department. FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. Skills: Develop and maintain customer relationships Ambitious Target driven TLNT1_IJ
Company description: FBD Holdings PLC Job description: Talent, Support, Success. FBD is Irelands largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers needs. As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work-life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBDs strategic goals. About the Role The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include: Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Companys commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Job Responsibilities Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Sales/customer service experience. Proactive / energetic approach / positive outlook Customer focused Excellent communication and organisational skills. Competencies Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBDs Sales Functions Pay band. Our Benefits Include: Competitive performance-related bonus Employer pension contributions Private health insurance allowance Paid maternity and paternity leave Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance Professional Development Opportunities Wellness wallet and wellbeing initiatives Skills: Sales Customer Service Financial Services Benefits: Bonus Paid Holidays Parking Pension TPBN1_IJ
Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention Job Responsibilities Working closely with and reporting to a Team Leader and Support Manager, you will be results focused and your key responsibilities will include: Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBDs customer care ethos Delivery on agreed targets for new business and retention through the use of selling and retention skills Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization Working closely with team colleagues to collectively achieve overall targets set Ensuring all systems and procedures as lady down by the Company are complied with Accruing and maintaining comprehensive up to date knowledge and information of the Companys Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification. Competencies Customer focused Excellent communication & organisational skills Previous sales or customer service experience Proactive, energetic approach and positive outlook Proficient in MS Office Suite- MS Word, Excel, Powerpoint MCC Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Influencing and negotiation Footer This role sits within the pay grade A of the Commercial Department. FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. Skills: Develop and maintain customer relationships Ambitious Target driven TPBN1_IJ
Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include: Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Companys commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Job Responsibilities Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Sales/customer service experience. Proactive / energetic approach / positive outlook Customer focused Excellent communication and organisational skills. Competencies Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBDs Sales Functions Pay band FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. We offer: This is an FBD Branch Office based role. Skills: Sales Customer Service Financial Services Benefits: Bonus Health Plan Paid Holidays Pension TPBN1_IJ
Company description: FBD Holdings PLC Job description: Talent, Support, Success. About the Role The function of the Sales Development Co-ordinator is to achieve individual sales targets, together with leading / co-ordinating Commercial / Agri sales and superior customer service within the office. Working closely with and reporting to the Branch Manager, they will be results orientated. Job Responsibilities Being proactive in achieving individual sales targets together with coordinating prospecting, up selling and cross selling within the office. Managing and carrying out daily office administration, ensuring that individual daily tasks are clearly understood and implemented through regular meetings and direction. Dealing with customer queries and referring unresolved / technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Working flexibly within the Sales Office and participating in various office tasks. Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Companys product range and compliance requirements and completing relevant industry qualifications as appropriate. Developing mutually beneficial working relationships and working closely with the local FBD Life Financial Planning Adviser, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives of Commercial and Agri business. Part-taking in on-going renewal follow ups / revisions; identifying sales opportunities, cover / rate improvements, as appropriate. Job Responsibilities Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Ensuring dedicated support to the Branch Manager / Sales Executive. Motivating, encouraging and providing leadership, support and development assistance to the Sales Office team. Monitoring and measuring Sales Advisor performance and providing regular feedback and coaching also as required. Acting as office contact and support for the sales office staff, head office, Branch Manager, Sales Executive and Regional Sales Manager. Administration of Personal Lines business as required. Administration of Commercial/Agri business as required. Carrying out administration as required. Carrying out such duties as management may require from time to time. Education Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation. Experiences Previous insurance/financial services experience would be advantageous but not essential. Sales/customer service experience in a similar role would be a distinct advantage. Have the capacity to deal successfully with new challenges and opportunities as they emerge for the Company. Highly computer literate with good knowledge of Progen, TIA and Microsoft Office. Good numeracy and analytical skills are essential. Strong organisational and time management skills and be able to produce accurate, quality information within agreed timescales. Competencies Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). Ability to achieve results through others Coaching and mentoring Excellent communication skills MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. Footer Our Benefits Include: This role is being offered on a permanent contract. FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. Skills: Sales Financial Services Insurance Benefits: Bonus Paid Holidays Pension VHI TPBN1_IJ
Company description: FBD Holdings PLC Job description: Job Overview To plan, execute and evaluate the FBD and FBD Trust agri marketing and events calendar. The role holder will ensure that the FBD presence at events is optimised in line with well-managed budgets ensuing return on investment and stakeholder engagement is key. Job Responsibilities Develop and manage the annual FBD and FBD Trust agri marketing and event plan to support business KPIs. Manage the relationship between FBD Insurance & FBD Trust in relation to events, shows, conferences, exhibitions, awards etc. Activate Trust sponsorships where appropriate Produce and present quarterly report detailing the Trust sponsored activations in Trust board meetings Hold quarterly updates with key stakeholders across the business with a view to keeping them up to date on all upcoming Trust initiatives Develop and maintain a good relationship with FBD Trust stakeholders and beneficiaries ensuring proactive communication all year round. Develop the PR and contact strategy plan to champion FBD and FBD Trust event programme internally and externally. Evaluate all events and recommend optimisation or changes as appropriate. Contribute to the ESG strategy for FBD and how this can be integrated with FBD Trust activity. Work with Marketing agency partners and key external and internal stakeholders to deliver best in class work and value for the brand. Ensure execution of budget in line with the procurement policy Job Responsibilities Understand the customer, agricultural sector and market trends Drive for identifying new opportunities and new and innovative ways of executing engaging events. Demonstrate focus on measurement & effectiveness across marketing activity and budgets. Take action to ensure marketing delivers best the return on investment. Education Will ideally have a degree in Marketing, Business Studies, Agriculture or equivalent. Experiences Previous marketing and event management experience is essential for this role Strong agricultural sector knowledge is essential 5 years+ experience in a similar role, experience does not have to be limited to Financial Services Competencies Outstanding commercially focused marketing professional with proven ability in leading and managing a busy events calendar. High levels of organisation, customer focus, external orientation and excellence in execution. Energy, enthusiasm, and an ability to work cross-functionally. Strong interpersonal and communication skills with the ability to build relationships and influence those around them. Eager to drive and execute innovative work in a results-orientated environment. Company Benefits Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 8% if you contribute 2%). Annual performance related bonus and pay review. Generous holiday allowance days plus bank holidays Health Insurance contributions. Approved Profit Share Scheme. Cycle to Work benefit scheme. TaxSaver Travel Scheme. Family friendly parents maternity, paternity and parent's leave. €200 wellness allowance. Employee Assistance Programme. Professional qualification and exam support. Footer This role is being offered on a permanent contract with a closing date of 23rd October 2025. We offer: Hybrid Working Skills: Agri Experience Marketing Insurance Benefits: Work From Home Bonus Paid Holidays Parking Pension Profit Share TPBN1_IJ
Company description: FBD Holdings PLC Job description: Talent, Support, Success. . About the Role The Senior Facilities Coordinator plays a key role in ensuring the smooth, safe and sustainable operation of FBDs facilities. This is a hands-on, on-site role that requires good judgment, clear communication, and the ability to manage a variety of day-to-day tasks and projects. You will create a positive experience for employees, contractors, and visitors while maintaining high service standards, cost efficiency and regulatory compliance. Job Responsibilities Deliver and oversee facilities services, meeting service level agreements (SLAs) and operational standards. Promote, monitor, and maintain a safe and secure workplace acting as the main on-site contact for visitors, contractors and deliveries. Oversee routine operational tasks such as post handling, meeting room setup and consumables while manage stocks, ensuring cost-effective ordering and minimal waste. Managing logs and participating in Health & Safety and Fire Safety activities. Coordinate contractors and suppliers, ensuring good performance and value for money while processing purchase orders, invoices and supplier payments. Assist with compliance requirements, including HEVAC, Legionella and Mechanical & Electrical obligations. Develop working knowledge of building systems (BMS) and maintenance processes. Support sustainability, cost-efficiency and continuous improvement initiatives assisting Facilities leadership with planning, communication and general coordination. Prepare simple management reports and maintain accurate records. Carry out any other duties needed to support smooth and effective facilities operations. Education Minimum Leaving certifcate or qualification to at least FETAC Level 5, ideally in a related field. Experiences At least 18 months of experience in a similar operational role and/ or environment. Experience in Health & Safety, Fire Safety, and environmental compliance. Strong communication skills with fluency in English (written and spoken). Familiarity with Building Management Systems (BMS) and experience in implementing energy-efficient practices is an advantage. Proficiency using IT as part of work tool kits. A proactive, self-motivated and solutions-focused approach to work. Competencies Strong numeracy, organisational and time-management skills. Ability to work with multiple tasks and stakeholders effectively. Good attention to detail, especially in compliance and reporting. Ability to interpret simple layouts, maps or technical drawings. Proficiency in Microsoft Office (especially Excel). Confident communicator able to build positive relationships. A team player who promotes efficiency, safety and professionalism. Experience with AutoCAD and similar software is a bonus. MCC Footer This role is being offered on a permanent contract. Our Benefits Include: FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances Skills: Office Maintenance Facilities Pro Active Benefits: Bonus Paid Holidays Pension TPBN1_IJ
Company description: FBD Holdings PLC Job description: Talent, Support, Success. FBD is Irelands largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers needs. As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work-life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBDs strategic goals. About the Role The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include: Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Companys commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Job Responsibilities Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Sales/customer service experience. Proactive / energetic approach / positive outlook Customer focused Excellent communication and organisational skills. Competencies Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBDs Sales Functions Pay band. Our Benefits Include: Competitive performance-related bonus Employer pension contributions Private health insurance allowance Paid maternity and paternity leave Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance Professional Development Opportunities Wellness wallet and wellbeing initiatives Skills: Sales Customer Service Financial Services Benefits: Bonus Paid Holidays Pension TPBN1_IJ
Company description: FBD Holdings PLC Job description: Talent, Support, Success. Talent, Support, Success. About the Role The company is recruiting for an Investment and Investor Relations Analyst. The role is split across two functions and offers unique exposure to top-level decision making within the setting of a regulated plc. Closing date to apply is Friday 24th May 2026. Job Responsibilities The Investments role primarily involves providing analytical and operational support to the Head of Investments and the Investment Committee covering the companys investment strategy, asset allocation, performance measurement, risk management, investment reporting and implementation of the investment ESG strategy. Assist in the implementation of the firms existing Strategic Asset Allocation, Investment Policy, ALM Policy and continuous revalidation of these to optimise returns Assist in the oversight of external investment managers portfolio performance, risk and operational capabilities and undertaking periodic due diligence Managing the monthly investment accounting process and ensuring a strong control environment Assist in the oversight of external service providers such as custodians and accounting providers to improve processes and drive efficiencies across all aspects of the investment department Preparation and presentation of Board and Investment Committee reporting including portfolio performance and risk analysis, macro and market analysis and analysing and proposing investment recommendations Assisting in the management of the strategic cash allocations in accordance with the Liquidity Policy Ongoing management of an investment property and relationship with external property manager Ensuring implementation of the ESG strategy and continuous monitoring of developments in ESG investing and ESG corporate reporting Assist in management of internal audit, compliance and regulatory reviews and stress tests Management of fee payment processes Investor Relations Responsibilities: The investor relations roles will support the Head of Investor Relations in the delivery of the investor relations strategy including integrating finance, communication and strategy to manage the flow of information and build/maintain relationships with investors and shareholders in the company. Job Responsibilities: Support formulation & delivery of the IR Strategy Managing day to day operations including email & communication tracking Website & IRM monitoring; management + development Develop out IR reporting & MI for Board & EMT Financial Modelling including Consensus build & 3 year metrics Tracking and updating consensus, monitoring FBDs performance relative to Consensus. Support Investor Roadshow preparation Support the Planning, organising of investor meetings, investor road shows and other (equity days etc). Prepare presentations to accompany these meetings. Daily monitoring of share volume and price movements. Work collaboratively with other FBD teams in areas such as management of the corporate website, preparation of the Annual Report and any Sustainability requirements. Education Minimum 2.1 Honours Bachelors Degree in a Finance related field ideally with a strong focus on Investments. Studying for or intending to pursue a relevant professional qualification within a reasonable timeframe e.g. CFA, CAIA etc. Experiences The ideal candidate will be a professional with 2 years experience, but the role may also suit an exceptional graduate. Competencies Demonstrable interest in and aptitude for financial markets, economics and geopolitics is a pre-requisite Demonstrable understanding of investments and of portfolio management and investment accounting concepts Excellent analytical, financial modelling and quantitative skills Strong communication and presentation skills; verbal and written High level of competence in Microsoft Office products (particularly Excel, Outlook, Word, PowerPoint) High level of accuracy with strong attention to detail The ability to add value from day one and contribute in a meaningful manner to the results of the functions MCC Customer Focus Risk Management and Compliance Insurance Principles and Practise Cultivating Relationships Quality control and attention to detail Footer This role sits within the B pay grade in the Finance Department. FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. Our Benefits Include: Hybrid working 2 days in the office / 3 days working from home Health Insurance subsidy for employee and family Wellbeing allowance Defined Contribution Pension Scheme Tax Saver Schemes Lunch Allowance Discounts off home, car and travel insurance. Annual bonus Education support Free parking Skills: Customer Focus Risk Management and Compliance Insurance Principles TPBN1_IJ
Company description: FBD Holdings PLC Job description: Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; Be a point of contact and support for colleagues; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLAs; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process; Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that; All claims are handled appropriately; and that The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims. Job Responsibilities Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD; Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to); Ensure best practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and evaluation and availing of every opportunity to settle in the most cost effective settlement channel, with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals; Authorisation of claims payments within agreed authority levels; Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors; Job Responsibilities Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); and Data Protection requirements. The ability to work proactively to ensure that personal and team objectives and targets are met; Reflect the Claims Department strategy of the customer centric approach; Undertake project work as required; and Actively participate in training and identifying training needs for team. Education Candidates will ideally be Qualified Certified Insurance Practitioner (CIP) in General Insurance Experiences Claims handling expertise, ideally a minimum of two years handling motor damage claims. Competencies Excellent Interpersonal; numerical and communication (written and verbal) skills Drive for results Innovation and change orientation Planning; co-ordination and organising Problem solving / decision making Quality: High standards in all areas Team Building / Team Player Technical skills and knowledge MCC This is a CF5, CF6 control function role. Footer FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. We offer: Hybrid Working Skills: Claims Handling Insurance Customer Service Benefits: Bonus Paid Holidays Pension TPBN1_IJ
