FBD Group is seeking an experienced Infrastructure Engineer to join their IT Service Operations team in Dublin. The role involves supporting the core infrastructure, managing Microsoft 365 environments, and ensuring network security. Candidates should have over 5 years of experience, relevant certifications, and strong problem-solving abilities. Benefits include competitive bonuses, pension contributions, and discounts on insurance. #J-18808-Ljbffr
We are looking for a skilled Infrastructure Engineer to join our IT Service Operations team. In this role, you will support our core infrastructure, Microsoft 365 environment, and network security tools—while also contributing to key IT projects and service improvements. This is a hands‑on technical position focused on delivering stable, secure, and high‑performing IT services across the organisation. Job Responsibilities Administer and support Microsoft 365 (Exchange Online, Entra ID, Intune) Manage Windows/Linux servers, virtualisation platforms, and cloud environments Oversee general networking and firewall operations (Cisco and Palo Alto) Troubleshoot complex infrastructure, network, and M365 issues Support IT projects from planning through to implementation Work closely with outsourced service providers and support partners, ensuring high‑quality delivery, effective escalations, and strong operational coordination Maintain robust security practices, monitoring, vulnerability management, and patching processes Conduct and document Disaster Recovery (DR) testing where required Create and maintain technical documentation and contribute to ongoing service improvements Education Relevant industry certifications e.g. Azure Administrator Associate (AZ ‑ 104), Intune Administrator (MD‑102), Cisco CCNA, Palo Alto PCNSA, CompTIA Security+, ITIL 4 Foundation Experiences 5+ years in systems engineering or infrastructure operations Strong systems administration experience in medium to large environments Strong understanding of security requirements, best practices, and controls Good knowledge of networking fundamentals and firewall technologies (Palo Alto desirable) Experience working in a regulated industry is an advantage Strong problem‑solving ability and a collaborative, customer‑focused approach Comfortable working across both BAU operations and project delivery activities MCC Customer Relationship Management Planning & Organisation Interpersonal, communication and organisational skills. Problem solving & Decision making Drive for results This role sits within Pay Band D of FBD’s IT Pay band FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. Our Benefits Include Competitive performance-related and/or sales bonus Employer pension contributions Paid maternity and paternity leave Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance Wellness wallet and wellbeing initiatives #J-18808-Ljbffr
FBD Group is looking for a Sales Advisor in Letterkenny, Ireland. The candidate will support the sales of Personal Lines, Agri, and Commercial Business while ensuring excellent customer service. Responsibilities include achieving sales targets, dealing with customer queries, and assisting in various office tasks. The ideal candidate will have a relevant qualification and experience in insurance or financial services. This position is permanent, and FBD Group promotes an inclusive workplace. #J-18808-Ljbffr
Select how often (in days) to receive an alert: The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Working closely with and reporting to the Branch Manager and Sales Development Co‑ordinator, you will be results focused and your key responsibilities will include: Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on‑going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Job Responsibilities Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Proactive / energetic approach / positive outlook Excellent communication and organisational skills. Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBD’s Sales Functions Pay band FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. #J-18808-Ljbffr
FBD Group, located in Mullingar, is seeking a Claims Handler to efficiently manage and settle claims while ensuring excellent customer service. The ideal candidate will have at least two years of experience in handling motor damage claims and possess strong interpersonal, numerical, and communication skills. The role offers a competitive performance-related bonus, a hybrid working model, and opportunities for professional development and wellness initiatives. #J-18808-Ljbffr
Location: Mullingar, Co. Westmeath, IE, N91 Y5RE Category: Claims Job Type: Professionals Talent, Support, Success. FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs. As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work‑life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals. About the Role To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Assist Management team where required, to monitor workflow (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; Be a point of contact and support for colleagues; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro‑active manner and within SLA’s; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process; Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that; All claims are handled appropriately; and that The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims. Job Responsibilities Dealing with all issues in terms of Policy indemnity and liability in an appropriate manner and managing each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD; Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to); Ensure best practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and evaluation and availing of every opportunity to settle in the most cost effective settlement channel, with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals; Authorisation of claims payments within agreed authority levels; Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors; Job Responsibilities Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); and Data Protection requirements. The ability to work proactively to ensure that personal and team objectives and targets are met; Reflect the Claims Department strategy of the customer centric approach; Undertake project work as required; and Actively participate in training and identifying training needs for team. Education Candidates will ideally be Qualified Certified Insurance Practitioner (CIP) in General Insurance Experiences Claims handling expertise, ideally a minimum of two years handling motor damage claims. Excellent Interpersonal; numerical and communication (written and verbal) skills Drive for results Innovation and change orientation Planning; co‑ordination and organising Problem solving / decision making Quality: High standards in all areas Team Building / Team Player Technical skills and knowledge MCC This is a CF5, CF6 control function role. Footer This role is being offered on a fixed term contract. Our Benefits Include: Competitive performance‑related bonus Employer pension contributions Paid maternity and paternity leaveDiscounts on insurance: 50% off private car and home insurance, 30% off travel insurance Professional Development Opportunities Wellness wallet and wellbeing initiatives Monthly lunch allowance Hybrid working model: 3 days from home, 2 days in the office #J-18808-Ljbffr
FBD Group in Carlow is looking for a Sales Advisor to drive sales across Personal Lines, Agri, and Commercial Business. The role requires the advisor to assist with customer queries while achieving sales targets and ensuring compliance with company procedures. Candidates should have a Leaving Certificate or relevant qualification, with prior insurance experience being advantageous. The position is permanent and offers a comprehensive approach to customer service, contributing to the overall FBD brand reputation. #J-18808-Ljbffr
The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time. Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Proactive / energetic approach / positive outlook Excellent communication and organisational skills. Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4 designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBD’s Sales Functions Pay band FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. #J-18808-Ljbffr
The Reinsurance Function falls under the remit of the Chief Underwriting Officer and works closely with the underwriting, claims, actuarial and finance departments. We are looking for a Reinsurance Operations Analyst to join our small team in Bluebell. The successful candidate will have full responsibility to develop and manage all aspects of the reinsurance data and MI, from input, system development and maintenance to reporting. If you are data curious, enjoy supporting day-to-day operational delivery and motivated by having impact on the business, we want to hear from you. Please note that this role will be based in our Head Office - Dublin 12. We currently operate a hybrid model of 2 days in the office and 3 days working from home. Job Responsibilities Technical and Operational Support the review of and accurate recording of various reinsurance programmes and terms. Production and management of claims notifications for excess of loss programmes, and the subsequent cash flows Process premiums, claims recoveries, cash allocations and settlements in line with agreed procedures and reporting requirements. Liaising with reinsurers and brokers regarding claim notifications, settlements and ad‑hoc queries as they arise. Review, validate and reconcile bordereaux and reinsurer/broker statements. Ensure all activities are performed in line with regulatory requirements, audit standards, and internal policies. Maintenance of process and procedure documentation aligned to internal controls. Insights and Analytics Maintain, update and manage reinsurance databases for premiums, claims and participations Prepare and maintain all reinsurance related reporting, enhancing and automating current processes including support to the monthly and quarterly close process. Enhancement of data for the assessment and monitoring of programme performance and supporting continuous improvement. Review internal and external reinsurance reports and accounts Support renewals with data and information packs, programme reviews and scenario views; partnering with key stakeholders. Presenting where required to internal and external senior stakeholders. Liaise and support other departments as and when required. Education Third level qualification in a science, mathematics or insurance discipline with 2‑3 years’ relevant experience. Working in a reinsurance environment is advantageous. Other related experience / factors will be considered as appropriate Experiences 2–3 years’ direct experience working in a Reinsurance environment familiar with coverages, accounting and claims procedures. Strong SQL experience is essential with capability to write queries and an appetite for continuous learning in this area. Strong problem solving, analytical skills and decision‑making ability. Experience with large data sets, data manipulation, and data cleansing. Strong knowledge of Microsoft package including MS Excel, Word, PowerPoint etc. Familiarity with visualisation and reporting tools such as Tableau. Effective communication, presentation and interpersonal skills. Self‑motivated with the ability to work on own initiative and an active desire to develop knowledge and experience. An ambitious attitude, an individual who is self‑aware and willing and able to grow and develop further assuming increased responsibility with experience and opportunity. Support collaborative work ethic in a small team environment. Strong focus on quality, continuous improvement, completeness and accuracy. Effective planning, organisation and problem‑solving skills. Excellent oral and written communication skills, with an ability to discuss and explain report findings in a clear and concise manner. Good relationship development skills and capable of working proactively with internal and external business colleagues. Our Benefits Include: Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 8% if you contribute 2%). Annual performance related bonus and pay review. Health Insurance contributions. Approved Profit Share Scheme. Cycle to Work benefit scheme. TaxSaver Travel Scheme. Family friendly parent’s maternity, paternity and parent's leave. €200 wellness allowance. Employee Assistance Programme. Professional qualification and exam support. #J-18808-Ljbffr
FBD Group in Galway is seeking a Sales Advisor to enhance personal lines and commercial business sales. The successful candidate will assist in running the Sales Office, respond to customer queries, and maintain a thorough knowledge of FBD’s products. This full-time role requires qualifications such as the Leaving Certificate and either APA or APP accreditation. Benefits include a competitive bonus structure, pension contributions, and wellness initiatives. #J-18808-Ljbffr
