Company description: FBD Holdings PLC Job description: Job Overview To achieve individual sales targets in Agri and Commercial business (including new business and renewals) whilst at the same time delivering quality business and customer service that contributes to a profitable Sales Office performance. Job Responsibilities Manage and be responsible for achieving and exceeding assigned business targets, demonstrating ambition and profit focus. Grow revenue and profits through direct selling and account management in a cost efficient manner. Proactive in developing external relationships to promote, maintain and grow FBD business. Represent FBD with third parties to propose/secure business e.g. IFA/VFI. Take responsibility for personal development by consistently and proactively improving personal sales ability, technical skills and industry knowledge. Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Companys product range and compliance requirements. Operate to the quality standards as laid down by the company including, processes, technology and procedures and ensure compliance to company standards, policies, procedures and regulatory requirements. Ensure timely escalation of decisions to Branch Sales Manager that may affect Sales Office, Regional, National or Organisational initiatives. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. In line with FBDs customer centric culture, ensure that the customers best interests are protected and all customer interactions are completed in a fair, compliant and professional manner. Job Responsibilities Education Hold a third level qualification or appropriate professional qualification. Achieved a professional insurance qualification, Grandfathered or qualified to Certified Insurance Practitioner Experiences Proven track record of relevant sales experience. Excellent knowledge of Farming/Commercial business. Full clean driving licence Proficient in Microsoft Office Suite, Internet and e-Learning. Competencies Ability to navigate through all aspects of the sales process and articulate unique selling points. Excellent communication and influencing skills. Good business and industry knowledge with the ability to conduct thorough research using a range of techniques. Excellent Relationship Management and networking ability Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. Footer This role is being offered on a permanent contract. FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. Skills: Sales Insurance CIP Benefits: Bonus Health Plan Paid Holidays Pension
Company description: FBD Holdings PLC Job description: Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; Be a point of contact and support for colleagues; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLAs; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process; Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that; All claims are handled appropriately; and that The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims. Job Responsibilities Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD; Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to); Ensure best practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and evaluation and availing of every opportunity to settle in the most cost effective settlement channel, with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals; Authorisation of claims payments within agreed authority levels; Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors; Job Responsibilities Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); and Data Protection requirements. The ability to work proactively to ensure that personal and team objectives and targets are met; Reflect the Claims Department strategy of the customer centric approach; Undertake project work as required; and Actively participate in training and identifying training needs for team. Education Candidates will ideally be Qualified Certified Insurance Practitioner (CIP) in General Insurance Experiences Claims handling expertise, ideally a minimum of two years handling motor damage claims. Competencies Excellent Interpersonal; numerical and communication (written and verbal) skills Drive for results Innovation and change orientation Planning; co-ordination and organising Problem solving / decision making Quality: High standards in all areas Team Building / Team Player Technical skills and knowledge MCC This is a CF5, CF6 control function role. Footer This role is being offered on a temporary contract. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. We offer: Hybrid Working Skills: Claims Insurance APA Benefits: Work From Home Bonus Paid Holidays Pension
Company description: FBD Holdings PLC Job description: Job Overview Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements. You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims, where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process. Your duties are to be carried out in adherence to all regulatory requirements. Job Responsibilities Your role will involve: Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience. Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner. Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy. Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner. Job Responsibilities Targeting claims where appropriate for settlement with the claimants legal representatives prior to the Injuries Board process. Managing claims within the Injuries Board process. Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc. Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion. Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards. Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures. Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues. Education Hold an APA Qualification in both Personal and Commercial Insurance. Experiences Minimum 2 years + experience in handling similar claims portfolio. Strong customer service skills, Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes. Significant experience Managing Multiple Stakeholders Pro-active and Highly Organised Highly Analytical and Excellent attention to detail Excellent Written and Verbal Communication Proficient in the use of Microsoft Office Suite Strong professional relationship builder Positive Attitude Takes ownership of own development Significant experience Managing Multiple Stakeholders Competencies Pro-active and Highly Organised Highly Analytical and Excellent attention to detail Excellent Written and Verbal Communication Proficient in the use of Microsoft Office Suite Strong professional relationship builder Positive Attitude Strong customer service skills, Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes Takes ownership of own development MCC This role holds a CF3 & CF4 designation Footer FBD Claims Pay Band B FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. We offer: FBD offer hybrid working (2 days per week in the office) Skills: Claims Handling Injury Insurance Benefits: Work From Home Bonus Paid Holidays Pension
Company description: FBD Holdings PLC Job description: Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; Be a point of contact and support for colleagues; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLAs; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process; Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that; All claims are handled appropriately; and that The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims. Job Responsibilities Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD; Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to); Ensure best practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and evaluation and availing of every opportunity to settle in the most cost effective settlement channel, with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals; Authorisation of claims payments within agreed authority levels; Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors; Job Responsibilities Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling: Consumer Protection Code (CPC); Consumer Insurance Contract Act (CICA); and Data Protection requirements. The ability to work proactively to ensure that personal and team objectives and targets are met; Reflect the Claims Department strategy of the customer centric approach; Undertake project work as required; and Actively participate in training and identifying training needs for team. Education Candidates will ideally be Qualified Certified Insurance Practitioner (CIP) in General Insurance Experiences Claims handling expertise, ideally a minimum of two years handling motor damage claims. Competencies Excellent Interpersonal; numerical and communication (written and verbal) skills Drive for results Innovation and change orientation Planning; co-ordination and organising Problem solving / decision making Quality: High standards in all areas Team Building / Team Player Technical skills and knowledge MCC This is a CF5, CF6 control function role. Footer This role is accepting applications based in both Bluebell or Mullingar. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. We offer: FBD offer hybrid working (2 days per week in the office) Skills: Claims Handling Insurance Customer Service Benefits: Work From Home Bonus Paid Holidays Parking Pension
A leading insurance company located in Naas, County Kildare, is seeking a driven sales professional to achieve individual sales targets in the Agri and Commercial business sectors. The role involves managing direct sales, developing customer relationships, and ensuring compliance with company standards. Candidates should possess a third level qualification and relevant sales experience, alongside excellent communication and networking skills. This permanent position offers a unique opportunity to contribute to the overall success of the Sales Office. #J-18808-Ljbffr
To achieve individual sales targets in Agri and Commercial business (including new business and renewals) whilst at the same time delivering quality business and customer service that contributes to a profitable Sales Office performance. Job Responsibilities Manage and be responsible for achieving and exceeding assigned business targets, demonstrating ambition and profit focus. Grow revenue and profits through direct selling and account management in a cost efficient manner. Proactive in developing external relationships to promote, maintain and grow FBD business. Represent FBD with third parties to propose/secure business e.g. IFA/VFI. Take responsibility for personal development by consistently and proactively improving personal sales ability, technical skills and industry knowledge. Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Company’s product range and compliance requirements. Operate to the quality standards as laid down by the company including, processes, technology and procedures and ensure compliance to company standards, policies, procedures and regulatory requirements. Ensure timely escalation of decisions to Branch Sales Manager that may affect Sales Office, Regional, National or Organisational initiatives. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. In line with FBD’s customer centric culture, ensure that the customer’s best interests are protected and all customer interactions are completed in a fair, compliant and professional manner. Education Hold a third level qualification or appropriate professional qualification. Achieved a professional insurance qualification, Grandfathered or qualified to Certified Insurance Practitioner Experiences Proven track record of relevant sales experience. Excellent knowledge of Farming/Commercial business. Full clean driving licence Proficient in Microsoft Office Suite, Internet and e-Learning. Ability to navigate through all aspects of the sales process and articulate unique selling points. Excellent communication and influencing skills. Good business and industry knowledge with the ability to conduct thorough research using a range of techniques. Excellent Relationship Management and networking ability Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. This role has a CF designation. This role is being offered on a permanent contract with a closing date of 22nd December. This role is within Pay Band C of FBD Sales Pay Band. FBDis an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. #J-18808-Ljbffr
Company description: FBD Holdings PLC Job description: Job Overview To achieve individual sales targets in Agri and Commercial business (including new business and renewals) whilst at the same time delivering quality business and customer service that contributes to a profitable Sales Office performance. Job Responsibilities Manage and be responsible for achieving and exceeding assigned business targets, demonstrating ambition and profit focus. Grow revenue and profits through direct selling and account management in a cost efficient manner. Proactive in developing external relationships to promote, maintain and grow FBD business. Represent FBD with third parties to propose/secure business e.g. IFA/VFI. Take responsibility for personal development by consistently and proactively improving personal sales ability, technical skills and industry knowledge. Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Companys product range and compliance requirements. Operate to the quality standards as laid down by the company including, processes, technology and procedures and ensure compliance to company standards, policies, procedures and regulatory requirements. Ensure timely escalation of decisions to Branch Sales Manager that may affect Sales Office, Regional, National or Organisational initiatives. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. In line with FBDs customer centric culture, ensure that the customers best interests are protected and all customer interactions are completed in a fair, compliant and professional manner. Job Responsibilities Education Hold a third level qualification or appropriate professional qualification. Achieved a professional insurance qualification, Grandfathered or qualified to Certified Insurance Practitioner Experiences Proven track record of relevant sales experience. Excellent knowledge of Farming/Commercial business. Full clean driving licence Proficient in Microsoft Office Suite, Internet and e-Learning. Competencies Ability to navigate through all aspects of the sales process and articulate unique selling points. Excellent communication and influencing skills. Good business and industry knowledge with the ability to conduct thorough research using a range of techniques. Excellent Relationship Management and networking ability Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. This role has a CF designation. Footer This role is being offered on a permanent contract with a closing date of 22nd December. This role is within Pay Band C of FBD Sales Pay Band. FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. Skills: Sales Insurance CIP Benefits: Bonus Health Plan Paid Holidays Pension
The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention. Job Responsibilities Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBD’s customer care ethos Delivery on agreed targets for new business and retention through the use of selling and retention skills Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization Working closely with team colleagues to collectively achieve overall targets set Ensuring all systems and procedures as laid down by the Company are complied with Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification. Excellent communication & organisational skills Previous sales or customer service experience Proactive, energetic approach and positive outlook Proficient in MS Office Suite - MS Word, Excel, Powerpoint MCC Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Influencing and negotiation This role sits within the pay grade A of the Commercial Department. FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. #J-18808-Ljbffr
A leading insurance provider in Ireland is looking for an Insurance Advisor. In this role, you will deliver excellent customer service to both new and existing clients, achieve sales targets, and optimize cross-selling opportunities. The ideal candidate will have strong communication skills, previous sales or customer service experience, and proficiency in MS Office. Enjoy a positive workplace culture focused on diversity, equity, and inclusion. #J-18808-Ljbffr
Company description: FBD Holdings PLC Job description: Job Overview We are seeking an experienced IT Infrastructure Manager to lead the delivery and resilience of IT infrastructure services in our Dublin office. Operating in a regulated financial services environment, the successful candidate will play a key role in ensuring compliance with the Digital Operational Resilience Act (DORA), while managing infrastructure across on-premises and cloud platforms. The role also involves governance of third-party providers and managed services to ensure consistent, high-quality delivery. The role reports to the Head of IT Operations. This is a full time, permanent role. Job Responsibilities DisasterRecovery (DR): Develop, maintain, and test DR and business continuity plans, ensuring alignment with DORA and other regulatory frameworks. Backup & Storage Management: Oversee enterprise backup solutions and storage infrastructure, ensuring secure, compliant, and recoverable systems. Network Management: Ensure availability, performance, and security of network infrastructure (LAN, WAN, VPN, firewalls). Microsoft 365 Administration: Manage M365 platform including Exchange Online, Teams, SharePoint, Intune, and associated compliance/security features. Third-Party & MSP Oversight: Manage relationships with third-party vendors and managed service providers, including contract performance, SLA adherence, service reviews, and escalation handling. Compliance & Documentation: Maintain comprehensive documentation for all systems and controls. Ensure full compliance with DORA, GDPR, and financial regulatory standards. Collaboration: Work closely with internal teams (cybersecurity, compliance, risk, service delivery) to drive operational excellence and ensure continuous improvement. Job Responsibilities Education Certifications such as ITIL, Microsoft (Azure/M365), Cisco, or ISO 27001 are advantageous. Experiences 5+ years experience managing IT infrastructure in a regulated financial services environment. Strong knowledge of DORA, IT risk and resilience, and business continuity standards. Experience working with third-party vendors and MSPs, with a focus on performance management and governance. Technical expertise in backup solutions (e.g., Veeam, Rubrik), storage systems, M365, and networking technologies. Competencies Excellent communication, negotiation, and stakeholder management skills Strong analytical and problem-solving abilities Ability to work effectively in a fast-paced, dynamic environment Team player Strong interest in continuously improving MCC This role sits within the Manager/Specialist pay grade in the IT department. Footer FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds. We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career. Skills: Disaster Recovery Backup & Storage Management Network Management
