Job Title: IT Helpdesk Engineer Location: Mullingar Job Type: Permanent Client Overview: Our client provides a range of IT service solutions to businesses of all sizes across various sectors, including: Construction Retail Hospitality Education Medical/Pharmaceutical Manufacturing Agriculture Professional Services Main Responsibilities: Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly & professionally & satisfactorily concluded Ensure strict adherence to SLA's when dealing with customer tickets/calls Installing, configuring and troubleshooting of software and hardware. Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures. Develop and maintain an in-depth technical knowledge of products, services and solutions Perform routine day to day system security checks and backups and produce status reports Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times Work with other technical staff to ensure connectivity and compatibility between systems Document relevant technical information on portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content Record and maintain hardware and software inventories, site and/or server licensing and user access and security May be required to provide technical training to customers - systems administration and end user Maintain confidentiality with regards to the information being processed, stored or accessed. Monitor Remote Managed Service Application Other ad hoc duties as required Qualifications: Relevant qualification and min 3+ years' experience Appropriate level of competence in documented technical skills Industry standard accreditations desired - Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP Knowledge Of: Microsoft Operating Systems Microsoft Applications Anti-Virus/spyware/malware applications Networking - TCP/IP - Switching - Firewalling, VPN etc Industry Standard Troubleshooting Procedures Good knowledge of hardware & associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems - Microsoft If you are interested in this role or would like to discuss further, please call Nidhi on or email . Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport) Skills: CCNA MCP CISCO TCP/IP SPYWARE VPN
Job Title: PeopleSoft HCM Developer Location: Ireland-Remote Job Type: Contract-US Shift Client Overview Our client is a major financial agency of the United Nations, and an international financial institution funded by 191 member countries, with headquarters in Washington, D.C Qualifications: Has customized over 70% of their HCM PeopleSoft. Qualified candidates must show proven experience with customization of HCM PeopleSoft. 10 years of experience. Ideally will have a masters degree, but good experience and a bachelors in EE, CS, Math or Related Field will work. In-depth knowledge of writing SQRs, PS Queries and scripts and Knowledge of data stage is a must. Expertise in PeopleSoft techno-functional consulting services by acting as subject matter expert in the following modules - Core HR, Benefits, North American Payroll, Pension, Tax Processing. Excellent knowledge of PeopleSoft application engine, component interface and integration broker. Advanced programming skills in SQR and XML Reports. Advanced data analysis skills, using SQL query tools to develop information mappings, conversion requirements and application data models. Must have exceptional interpersonal skills Must have superior communication skills, both written and verbal Must be willing and able to learn independently as well as in a group setting Technical Skills: Comprehensive understanding of information technology and systems engineering concepts. Expertise in developing, enhancing and maintaining applications for HR services, knowledge of HR policies (or similar IFIs), including benefits and compensations implementation. In-depth technical knowledge of PeopleSoft HCM as well as PeopleTools Excellent interpersonal and communication abilities Must have initiative and ability to work under minimal supervision Ability to work as part of a team Good problem-solving abilities Strong analytical, problem solving, troubleshooting and conceptual skills. Deep knowledge in Enterprise Resource Planning (ERP) implementation methodology, IT service management, IT change management, all phases of SDLC. Exposure to Automation and AI implementation in HCM systems and functions Key Responsibilities: Design and Develop solutions for HCM portfolio at FUND Provides sustained support for assigned platform system(s) and ensure proper functioning of existing systems, including security updates. Work with business users to identify and document requirements related to system enhancements required. Identifies software requirements and works with development team to build solutions that satisfy business needs Document Functional/Systems requirements, System Design, Test cases & Results, Deployment & Maintenance documentation Coordinate with other IT and business teams to ensure proper implementation of the solutions following FUND SDLC standards and processes Analyze new or updated Policies and document impact of existing system. Design and Develop system changes to implement these policies. Understand requirements, Design, Develop, Test, deploy solutions for the HR Modernization projects Provide timely status update of the assigned tasks to the project management team, including risk and issues Identify improvements opportunities and automation in HCM Systems and Functions Available during business hours for HCM application support (EST hours) If you are interested in this role or would like to discuss further, please call Nidhi on or email . Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport) Skills: hcm peoplesoft design develop test cases Benefits: Work From Home
Job Title: Inside Sales Representative Job Type: Contract Job Location: Dublin/Hybrid Company Overview: Our client is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers (PCs), printers, and related supplies, as well as 3D printing services. The Role: As an Inside Sales Representative (ISR), you will be part of an established team focused on developing existing customer relationships and generating new business opportunities within a defined set of accounts through business-to-business sales. What You'll Be Doing: Collaborating with company stakeholders to identify and pursue new business opportunities, driving revenue through fostering strong customer relationships Partnering with external partners to expand business opportunities and support growth initiatives Managing incoming emails and calls to provide tailored solutions, positioning yourself as a trusted advisor to our customers Identify new sales opportunities through proactive outreach and strategic engagement Collaborating directly with end users to promote our products and services Develop an understanding of forecasting for current/new opportunities Your Profile: Confident and engaging communicator with a natural ability to build and nurture strong relationships Enthusiastic about emerging technologies and IT trends, with a keen interest in aligning them to our business strategy Driven by a positive mindset and a strong motivation to uncover new business opportunities Flexible and growth-oriented, eager to learn new skills and evolve alongside the business Why you'll love it here: Innovative Environment: Join a team that's all about breaking new ground in tech. Make An Impact: Work for a company that cares about sustainability and giving back. Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager. Benefits: Career progression Company events 25 days annual leave plus 8 bank holidays Company pension Hybrid working Employee discounts Free parking Sociable working hours Free breakfast If you are interested in this role or would like to discuss it further, please call Nidhi at or email . Candidates must have a valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport). Skills: Sales IT Inside Sales Information Technology
Technical Support Associate – SAP Cloud for Customers ManpowerGroup Ireland is hiring a 12‑month contract Technical Support Associate for our client SAP. The role requires working directly with customers to resolve technical issues on their SAP Cloud for Customers platform, ensuring a best‑in‑class service experience. Key Responsibilities Success Achieve an excellent level of customer satisfaction. Ensure achievement of your own and the team’s KPIs. Build a strong technical knowledge of SAP Cloud for customers. Accountability Work independently and apply effective problem‑solving skills. Perform root‑cause analysis for technical issues and provide solutions in complex environments. Resolve known errors via SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI, or by verifying customized entries and configurations. Report coding errors to our development organization. Attend e‑Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching. Identify patterns and their solutions with incoming customer incidents. Use SAP Remote Supportability Tools to diagnose problems directly on customer systems. Share and document knowledge through creation of WIKIs and Knowledge Base articles. Professionalism Interact with customers via multi‑channel platforms – written form, phone, and chat – driving interactions through real‑time channels. Receive and give feedback and learn from it, both achievements and areas for improvement. Integrity Handle any personnel conflicts with maturity and fairness. Teamwork Take personal initiative in collaborating to achieve success and adapt to the company and Product Support strategy. Ready to Apply? You can assess, plan and troubleshoot complex issues while collecting information about the customer issue. You have proficient English writing skills. You welcome new challenges each day. Are You the Right Fit? You are a team player. You commit to driving best‑in‑class service according to Product Support methodologies and best practices. You are a passionate learner, motivated to take on challenges. You are capable of prioritizing effectively for customer satisfaction. Key Attributes and Qualifications Execution mindset. Act with high emotional intelligence and empathy towards internal and external customers. Your work experience includes 1–2 years in similar technical support experience or a strong fresh starter. Attraction for technical solutions. Experience or attracted by working in a strong multicultural environment. Education: University degree or college diploma in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. Knowledge of operating systems (Unix/Windows). Technical Knowledge Good knowledge of at least one of the following: Basic understanding of Object‑oriented programming (Java, C++, ABAP, etc.) and programming logic. Knowledge of relational databases (Oracle, MaxDB, DB2, SQL Server, etc.). SAP Fiori/UI5. Familiarity with networking and connectivity troubleshooting (Proxy, Web Dispatcher, Cloud Environments). Familiarity with Web Service and SOAP messages. Seniority Level Entry level Employment Type Contract Job Function Information Technology Industries Information Services For more information about this role kindly contact Shrijal Keshava at shririal.keshava@manpower.ie. #J-18808-Ljbffr
Join to apply for the Inside Sales Representative role at Experis Ireland Direct message the job poster from Experis Ireland Job Title: Inside Sales Representative Job Type: Contract Job Location: Dublin/Hybrid Company Overview Our client is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers (PCs), printers, and related supplies, as well as 3D printing services. The Role As an Inside Sales Representative (ISR), you will be part of an established team focused on developing existing customer relationships and generating new business opportunities within a defined set of accounts through business-to-business sales. Responsibilities Collaborating with company stakeholders to identify and pursue new business opportunities, driving revenue through fostering strong customer relationships Partnering with external partners to expand business opportunities and support growth initiatives Managing incoming emails and calls to provide tailored solutions, positioning yourself as a trusted advisor to our customers Identify new sales opportunities through proactive outreach and strategic engagement Collaborating directly with end users to promote our products and services Develop an understanding of forecasting for current/new opportunities Your Profile Confident and engaging communicator with a natural ability to build and nurture strong relationships Enthusiastic about emerging technologies and IT trends, with a keen interest in aligning them to our business strategy Driven by a positive mindset and a strong motivation to uncover new business opportunities Flexible and growth-oriented, eager to learn new skills and evolve alongside the business Benefits Career progression Company events 25 days annual leave plus 8 bank holidays Company pension Hybrid working Employee discounts Free parking Sociable working hours Free breakfast If you are interested in this role or would like to discuss it further, please call Nidhi at +353 1 645 5244 or email nidhi.tripathi@experis.ie. Candidates must have a valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport). Referrals increase your chances of interviewing at Experis Ireland by 2x #J-18808-Ljbffr
SMCBFI Support Agent – Morning Shift ManpowerGroup Ireland has an exciting new opportunity with our client SAP. This is a 12‑month contract role employed with ManpowerGroup Ireland. About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Purpose and Objectives As an Application Support Service Desk Agent, you will act as the first point of contact for SAP employees on a suite of SAP Application Products. Support Applications include Contracts & Billing and Sales & Marketing. Using our ticket system, you will ensure IT incidents and service requests are resolved within a given SLA. This is carried out in a process‑driven environment by utilizing our Knowledge Base and collaborating with the next‑level support team. Expectations and Tasks Fully qualify all incoming IT support tickets in adherence to the agreed SLA. Effective monitoring of ticket and agent support queues. Ensuring the implementation of the end‑to‑end support model. Effective dispatch to the correct organization and resolver group. Highlight all potential major incidents and problems to the respective service and problem managers. Ensure compliance with all security standards and policies. Education & Qualifications / Skills and Competencies 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline. Customer Focus. Quality. Teamwork. Problem solving. Multitasking. Support Shift Information Monday to Friday – 6am – 2pm. 6 weeks of training. Additional Information Seniority Level: Entry level Employment Type: Contract Job Function: Information Technology Industries: Information Services Contact – For more information about this role kindly contact Shrijal Keshava at shrijal.keshava@manpower.ie. #J-18808-Ljbffr
