Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Product and Proposition Manager is a visible role to span across the full spectrum of strategic and operational activities related to growing a portfolio of services in a evolving market. This challenging role is a great opportunity to manage all aspects of a product cycle, from a creative idea until the go-to-market. You will have the possibility to team up with a variety of different professionals, including Sales, Finance, Risk, Legal, Customer Solutions, Operations and Data Scientists, both in Italy, in Europe and globally. It is important to have a creative mindset, being to clients and colleagues and have to plan a roadmap according to a specific methodology, build viable business cases and monitor the product evolutions and scaling operations. It is a customer-facing role. You will continue the momentum already created in sales and service development and taking it to the next level by looking to grow current and new capabilities and to further improve of our end-to-end client engagement model. In particular, the focus will be AI propositions based on traditional and alternative data to produce scores and attributes to boost different Insights. You will manage the go-to-market process from the original idea until the launch or will support the scaling and the evolution of existing AI solutions. The Data capabilities areas are related to: Scores and Attributes Analytics as a service this proposition includes Ascend Sandbox and Convex Qualifications Bachelor's degree in economics, data science, statistics and similar subjects 4-6 years' experience in product and business management / analytics consultancy in areas such as lending, FinTech, analytics services, credit management in financial institutions Appreciated also experience with programming languages such as Python, SQL, R, WPS, SAS and with visualization tools such as Tableau, Power BI Fluent English and Italian speaking and writing. Knowledge of the French language will be an advantage Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
Schedule: Full Time Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Sr. Help Desk Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Responsibilities include: Triage, assign, and schedule help desk tickets as necessary. Dispatch tickets to vendors as needed. Coordinate vendor accounts and billing. Record issues in the ticketing system and coordinate referrals to appropriate personnel. Utilize and maintain Helpdesk tracking software and assist with documentation of resolution procedures. Develop and execute plans for increasing overall desktop platform optimization and standardization. Manage the SCCM infrastructure. Ensure correct installation, configuration, use, and maintenance of the Microsoft SCCM Platform. Create and manage application deployment objects for new and existing software. Maintain ongoing communications with support teams regarding application issue resolution. Provide 3rd level support for the desktop platform. Work with key platform vendors for support to resolve issues. Coordinate release of critical updates and support Windows Servicing Model. Monitor Microsoft SCCM Platform health and mitigate identified problems. Perform daily and long-term operational and strategic management of hardware and software. Administer effective frontline help desk assistance to clients. Organize training for team members on best practices in handling help desk related issues. Qualifications Required and Preferred Experience: High School Diploma or equivalent, Bachelor’s preferred. At least five (5) years’ experience performing duties similar to those listed above. Experience with application imaging preferred. Excellent written and verbal communication skills. Problem analysis and resolution skills. English language communication required. Additional Information Experian's culture and people are key differentiators. We focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, and reward & recognition. Experian is an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Service Quality Engineer Locations: Hyderabad, India Experian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud. Service Quality Engineers investigate the root cause of product issues, quantify their scope and impact, and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression. The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems. Essential Duties/Responsibilities Hands-On active collaboration as core member of the service quality team improving the platform’s delivered service Incident ownership from first symptom to their eventual resolution Troubleshoot CPD data source connectivity and batch processing incidents Perform root cause analysis, documented and managed thoroughly using internal incident management tools Simulate or recreate incident details to debug complex platform issues and decode underlying business logic Design and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performance Document troubleshooting and problem resolution steps thoroughly Produce clear and complete root cause analysis and impact analysis reports Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore Diligently observe and maintain Standards for Regulatory Compliance and Information Security Understand and readily support Experian’s established corporate business practices, policies, internal controls, and procedures designed to create value and minimize risk Qualifications Qualifications 4+ years of experience supporting a commercial online software-based product, including troubleshooting, validation, testing and analysis Recent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda) Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog Hands-on experience with test automation tooling, frameworks and principles focusing on APIs, UI, performance testing Extensive experience gathering and assessing specifications and requirements Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects High degree of expertise and experience in Communication (verbal & written) and Negotiation skills/Documentation Skills Additional Preferred Experience Experience supporting product development for financial services businesses Experience supporting data science efforts and machine learning systems Extensive experience building systems supporting financial services businesses Familiarity creating and using Docker/Kubernetes/OpenShift Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus Knowledge and/or use of DDA, FDX, OFX, and/or FIX Hands-on experience with Snowflake, Kafka, ElasticSearch is highly desirable Recent hands-on experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIs AWS Certification is a plus You may NOT enjoy this role or team, if you… Are pessimistic about new technology Prefer discussing theories more than conducting experiments Loathe the idea of dressing up for Halloween Want to focus only one thing at a time Think deadlines and schedules are silly non-sense Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com Job Description We are seeking an experienced Data Engineer with a robust technical background to join our Technology Team. You will be #LI-hybrid based in Hyderabad and reporting to Director. The candidate would possess analytic & technical skills, have a zero tolerance for inefficiencies in product development & deliveries. The ideal candidate will have experience communicating updates and resolutions to customers and other partners, along with the fervent desire to continuously learn about different products and technologies. As part of our dynamic team, you will play an instrumental role in our journey of technological exploration and pushing the boundaries of innovation. You will be a member of a team collaborating and working together towards technology transformation goals of Experian EMAP Product Engineering team. Qualifications Minimum 5+ years of experience in Data Engineering Extensive experience with SQL, Stored Procedures and ETL (JSON, XML) Processes Extensive experience with Data Visualization tools (Tableau expertise is a big plus) Experience with DWH Migration (from Microsoft SQL Server stack) Data Modeling (RDBMS & DWH) Snowflake knowledge (big bonus but not mandatory) Experience with Python, Kafka and Jenkins Knowledge or some experience with: Java, GitHub, Docker, AWS Cloud, Rollout tools like Liquibase, Flyway Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Global Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian cares for employees' work-life balance, health, safety, and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Senior Software Engineer at Experian India will work on Decisioning Analytics North America software and platforms with a focus on security remediation. Additional work areas will also include technical debt improvements and the implementation of new features. Applications supported will include Precise ID, Precise Match, IEN, Document Capture among others. This role will participate as a member of a DA Technology Scrum team to fulfill these objectives. They will be expected to function with a fair degree of autonomy taking high level direction from Leadership and Product teams. Qualifications Qualifications 5+ years of experience in Java and Spring development, AWS cloud Bachelor’s or master’s degree in computer science, Engineering or related field or equivalent experience Additional Information Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
SDET - Software Development Engineer in Test Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Responsibilities Experience in Ai/ML and GENAI. Practical knowledge of implementing use cases. Experience in creating test framework for APIs, Contract testing designed with Event Driven + Microservices pattern. Experience in integrating Test Framework (UI & API) with Jenkins or any other CI tool. Experience in AWS Solution and Development Associate preferred. Experience in Observability & Monitoring (via SPLUNK & Dynatrace) for the application. Good verbal & written communication skills to interact with product, scrum master & engineers daily. Good to have front end development skills – using REACT, Angular etc. Strategies Test Solutions able to make automation technical proposals. Good to have exposure on working on cloud, event driven, microservice and monolith patterns. Good to have exposure, expertise in performance, resilience & chaos Engineering. AWS associate level certificate in ML |AI |Development | SysOps |Solution an advantage. Qualifications 6+ years of experience as SDET Automation Engineer Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
Regional Design & Construction Project Manager Full-time Employee Status: Regular Role Type: Hybrid Department: Facilities Schedule: Full Time Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. The Group Real Estate & Workplace team supports over 40 locations across UK&I, APAC and EMEA regions. The Regional D&C Manager is responsible for the coordination and delivery of Design and Construction projects across the regions, engaging primarily with the RE&W group, local peers, business group leads and contractors Core Responsibilities • Oversee and manage design and construction projects to ensure timely completion within agreed budgets • Work closely with and manage teams of project managers, architects, design consultants, contractors, and subcontractors • Provide guidance on construction, including selection of contractors, contract negotiations, change orders, procurement and contracting methods, schedule, and subcontractors. • Ensure the efficient use of resources throughout the project life cycle • Oversee the creation, managing and oversight of project budgets for spend approvals. • Develop design guidelines, including space plan, finishes, systems, equipment, partnering with the Workplace Operations team as required • Assist the Real Estate team in the evaluation of prospective office lease space. • Liaise with key internal stakeholders including senior leaders and local business representatives Behaviours Excellent people skills and the ability to communicate professionally and build strongrelationships at all levels Passion for quality – has an eye for detail to make sure the best delivery of services Self-motivated, confident & energetic • Ability to effectively deal with stressful situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Required Experience: Familiarity with project management systems Familiarity with architectural plans and details Project management experience in a corporate environment Membership of APM, RICS, CIOB, CIBSE or recognised equivalent Familiarity with AutoCAD Internal Use Only: Location: Nottingham/Hybrid Grade: EB8/D Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Hands-on experience in developing front-end applications Service Now front-end development skill – using REACT, Angular, etc. Good to have Java, Python development experience Open to playing an automation tester role Good verbal & written communication skills to interact with product, scrum master & engineers daily Qualifications Service Now Development (2+ years of experience) UI Development (4+ years of experience) Overall 6+ years of experience in development and testing Additional Information Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Hands-On active contribution as a leading member of software engineering teams focused on building API based systems delivering highly secure, efficient and robust solutions in an aggressive timeframe. Develop highly scalable and reliable systems supporting consumer and data centric products and services on an AWS cloud-based platform. Integrate 3rd Party and Internal API, async, and file-based services utilizing CSV, JSON, or XML data. Own deliverables from ideation thru testing/validation and production operationalization. Lead, mentor and collaborate with other team members. Diligently observe and maintain Standards for Regulatory Compliance and Information Security. Maintain accurate, complete and current documentation. Qualifications Bachelors, Computer Science or related field preferred or equivalent amount of experience, knowledge, and skills. Exceptionally skilled Front-End Web Engineer with a solid technical background and leadership skills, able to work in a fast-paced environment primarily using the latest front-end development practices. Strong computer science fundamentals, including algorithms, data structures, and design patterns. Proficiency with the DOM and asynchronous event-programming models. Solid understanding of responsive design, web standards, and UI/UX best practices. Experience with blue/green deployments as an application release model. Deep understanding of software engineering practices, design principles and patterns and unit testing with respective UI frameworks. Proven experience working in an Agile/Scrum environment. Additional Information Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together. #J-18808-Ljbffr
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification. We are looking for a self-driven, accountable, assertive team-player with a can-do attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment. What you’ll need to bring to the team Minimum 2 years of experience in customer service Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B) Outstanding interpersonal and communication skills, written and verbal Excellent situational-handling skills and ability to thrive in a fast-paced environment Proactive with a positive learning attitude and desire to learn the ropes Proven ability to excel both independently and as part of a team Bilingual candidate (English & Mandarin) is preferred Diploma/Degree in business or relevant studies is preferred Familiarity with Singapore business landscape is preferred What you’ll be doing Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA). Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams. Achieve or exceed hard targets and objectives (e.g: Service Quality Rating). Accurate and timely maintenance of customers’ data via our CRM systems. Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required. Assume any report or task assigned that are relevant to customer service. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr
