Customer Service Representative - Shannon Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for Customer Service Representative at our Shannon Airport to work as part of our dynamic and fast-paced team, reporting into the Branch Manager As a station agent you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 24 hour working week Monday to Sunday, with weekend work required. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
Driver Valetor- Naas Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a Driver Valetor at our Naas location to join our team, reporting to Branch Manager. As a Driver Valetor, you'll operate in a fast-paced environment where customer satisfaction is paramount. Your primary responsibility will be ensuring efficient fleet operations, emphasising the importance of time management and smooth workflow. This role demands dedication and focus, with the customer journey as your top priority. Benefits: Competitive Salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Cleaning and prepping vehicles for rental. Drive vehicles to and from designated locations, including rental branches, airports, and customer pickup/drop-off points keeping an accurate log of movements on our app. Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Tracker installation/removal and activation/deactivation. Complete necessary paperwork and documentation accurately and efficiently. Communicate effectively with team members to coordinate vehicle movements and prioritise tasks. Completing safety and maintenance checks on vehicles. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Maintain a positive attitude and professional demeanour at all times, representing the company in a positive light. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Saturday, with Saturday work required. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Previous experience in a similar role preferred but not required. Strong attention to detail and ability to follow instructions accurately. Excellent time management and organisational skills. Ability to work efficiently both independently and as part of a team. periods. Strong ability to multi-task and manage pressure in a fast-paced environment. Good communications skills - both written and verbal. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** Skills: Motors Cars Car rental Valetor Cleaner Drivers licence Benefits: Pension & healthcare.
ACCOUNT EXECUTIVE Europcar Ireland, 35 Northwood Court, Northwood Business Park, Santry, Dublin 9, Ireland. Europcar is excited to announce a new vacancy within the Vehicle Replacement team. Reporting to the Vehicle Replacement Manager, this is a full-time permanent contract. The role will adopt a hybrid model in terms of working hours split between Europcar HO and working remotely. We are looking for a driven and client focused individual to join our Vehicle Replacement team. The ideal candidate will have previous experience in car rental, however experience in a similar role in a retail or customer service environment would be considered. This role is Monday - Friday 08:30 - 17:00. Benefits: Competitive Salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Managing replacement car hire needs over the full rental cycle. Building and maintaining excellent relationships, both internally and externally. Communicating with internal departments and branches daily. Accurately perform billing duties in a timely manner. Help to maintain existing client database by building strong cross functional relationships with each customer. Help to deliver a service standard that is defined within our customer SLA. In addition to the above, employees are required to carry out any reasonable request to perform duties as may be required within the scope of the job title. Skills Required: Excellent communication skills - written and verbal. Must have a "can do" attitude. Strong attention to detail and conscientious approach to work. Ability to multi-task in a busy environment. A fluent English speaker. Ability to adapt to new hardware and systems. Ability to construct reports using excel. Ability to work on own initiative while still being a team player. Knowledge of Microsoft Office Suite (Outlook, Word, Excel) along with Google applications. Clean, full driving license for a minimum of 2 years. Business degree or similar field would be an advantage. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** Skills: Customer Service Team work Attention to Detail Benefits: Pension & healthcare.
Returns Supervisor- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Supervisor at our Dublin Airport location, reporting into the Airport Manager. As a Returns Supervisor you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Supervise the returns process for rental vehicles at Dublin Airport, including both Eastlands and terminal locations. Manage a team of returns agents, providing guidance, support, and training as necessary. Ensure that all returns are processed accurately and efficiently, adhering to company policies and procedures. Monitor vehicle inspections for damage and cleanliness, coordinating with rental agents and maintenance staff as needed. Handle customer inquiries and complaints related to returns, resolving issues promptly and professionally. Maintain records of returns activity, including rental agreements, vehicle condition reports, and customer feedback. Collaborate with other departments, such as rental operations and customer service, to optimize overall workflow and service delivery. Implement strategies to improve returns processes, enhance customer satisfaction, and increase operational efficiency. Uphold safety standards and regulations in the returns area, ensuring a secure and hazard-free environment for employees and customers. Assist with special projects and initiatives as assigned by management. Your Skills: Previous experience in a supervisory or leadership role, preferably in the car rental industry or related field. Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment. Excellent communication and interpersonal skills, with a customer-focused approach. Detail-oriented and capable of maintaining accuracy in record-keeping and documentation. Problem-solving abilities and a proactive mindset to address challenges effectively. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Knowledge of car rental operations and familiarity with Dublin Airport facilities is a plus. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
Returns Manager: Dublin Airport This is a permanent role with a requirement to work any 5 days over a 7-day roster on a fully flexible basis. Reporting directly to the Airport Manager, we are looking for someone who can handle a fast-paced working environment, multi-task, is energetic and has excellent attention to detail. As Returns Manager, you will be responsible for all aspects of the car return process and estimate handling of your own operation while ensuring that we are providing first class experience. You will be responsible for the development of your very own returns team while driving efficiencies as you train and develop your staff. A deep desire to work with and lead others as a team to build an operation that is both fast paced and continually improving. You will also have experience of using metrics and KPI's to drive continuous improvement, supported with fluent written and spoken English and as a great team player you will be able to excel in a fast paced and challenging environment. Benefits: Competitive Salary Bonus based on agreed targets Company car Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Deliver outstanding customer service with every customer transaction so as to maximise customer loyalty whilst taking full ownership of customer complaints and conflict resolution Assume full ownership of the returns process for our customers including follow up communication, complaint resolution and ensure all damage check in processes are followed and in line with targets for the location Responsible for making sure all staff are processing customer returns and utilising Company tools & systems to ensure the return process is adhered too. Work together as a team to deliver complete Operational readiness at all times. Monitor performance, spot improvement opportunities and deliver improvements so as to optimise performance, revenue and costs. Regularly monitors and reviews return quality checking Ensure transparency and accuracy of reporting for damage and vehicle condition Hire, train, develop, motivate and evaluate the performance of your staff. Provide ongoing feedback regarding performance and expectations. Looking at return volumes in advance, making sure they get dealt with in a timely manner , space management and getting the right vehicles to the valet shed by collaborating with other department managers and supervisors. Rostering of all personnel to handle return volume at both Eastlands and Terminals return depots. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Skills Required: 2 years Management or Supervisory experience in Car rental or similar field. Strong management, communications, interpersonal relationship, customer service, problem solving and analytical ability. Proficient in Microsoft Excel Motivated self-starter, comfortable in fast-paced environment Demonstrated integrity and ethical standards Professional demeanour with "Can Do" attitude Manages time effectively and adapts quickly to changing priorities Team player who works productively with wide range of people Full Clean Drivers Licence Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. Skills: People Management teamwork customer service motors car rental. Benefits: Bonus Company Car Healthcare & Pension.
Accounts Receivable Specialist page is loaded Accounts Receivable Specialist Presenta candidatura locations Dublin time type Full time posted on Offerta pubblicata ieri job requisition id JR105062 Job Description Benefits: Competitive Salary Twenty-two days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Generate debit notes accurately using the car rental management system Reconcile billing processes to ensure accuracy and completeness of all customer invoices Match, scan, and email invoices to customers in a timely and professional manner Resolve customer queries promptly and effectively Manage monthly billing cycles, including preparation of consolidated invoices for key accounts Create and post invoices in Sage, ensuring data integrity and alignment with system records Conduct proactive follow-ups with customers via phone and email to secure timely payments Upload invoices and supporting documentation to customer-specific online portals Manage a portfolio of customer accounts, building strong relationships to support effective debt collection Ensure compliance with all company policies, procedures, and health & safety regulations Perform ad hoc administrative tasks and generate reports as required by the finance team Your Skills: Proficient in Microsoft Office applications, with strong Excel skills (e.g., VLOOKUP, pivot tables, data formatting) Experience with accounting systems is highly beneficial Comfortable handling high volumes of data entry with accuracy and efficiency Strong problem-solving abilities and a proactive approach to challenges Collaborative team player with excellent communication skills Highly motivated, adaptable, and able to thrive in a fast-paced, dynamic environment Detail-oriented with a high level of numeracy and a strong focus on accuracy Self-starter who can work independently with minimal supervision Minimum of 1–2 years’ experience in a similar role within a finance or accounts department Prior experience in the car rental or consumer rental sector is a distinct advantage Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from – our success. Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.** Europcar Mobility Group Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa. “We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile. Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici. I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti: Europcar - uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil, un operatore tedesco dell’autonoleggio. In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “myEuropcar”. La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti. Europcar Mobility Group offre soluzioni di mobilità, attraverso una rete di uffici di noleggio distribuita capillarmente in oltre 130 Paesi. Maggiori informazioni su: www.europcar-mobility-group.com #J-18808-Ljbffr
Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Ensure standard operating procedures are followed in all areas of the location. Highlight any gaps or areas for improvement or focus at the location and provide innovative and effective solutions. Maintain a presentable and well-organised station, ensuring all facilities and equipment are in excellent condition. Lead day-to-day operations and be the go-to person for resolving operational issues and making quick decisions on all aspects of the business including ensuring a smooth pick up and return shuttle bus service. Ensure strict compliance for vehicle and key security and lost property by ensuring reports are completed by weekly deadlines and any anomalies resolved promptly. Respond to stock anomalies and unauthorised removal of telematics devices and address them promptly. Manage fleet cars/vans, upgrades, and space planning particularly during evening and weekend shifts. Protect the business against risk by ensuring all processes regarding insurance and terms and conditions are followed by staff. Monitor and drive customer satisfaction (NPS scores) by ensuring all staff uphold customer service standards. Manage daily operations for Sharebox & D2C requirements by ensuring all bookings are met within lead times and be point of contact for queries and requests. Be present at the customer facing areas and lead by example in creating and upholding and maintaining company standards for service levels. Address customer queries/complaints in a timely and professional manner, ensuring positive resolutions and clear communication on outcomes. Provide customers with regular updates and close their complaints. Oversee and account for day to day activities of the operations assistants working in the location including but not limited to management of tax discs, idle vehicles, fleet checks and key control. Conduct regular planned and unplanned audits in various departments to ensure compliance with group audit requirements. Work with the fleet and logistics manager to ensure optimal vehicle availability including vans especially for evenings and weekends and peak times including accounting for and recording booking volumes for the coming week and highlighting any potential affects on resources/customer journey and space availability. Proactively identify and address any operational challenges or areas for improvement. Supervise the activities of customer facing and operational staff to ensure productivity and address any performance issues and conduct 1:1 meetings when required. Assist in managing and recording staff absence coverage and return to work interviews and 1:1 meetings. Overlooking daily plan and highlight any potential issues. Provide support to the Airport Manager in the execution of various ad hoc duties and special projects as needed, ensuring efficient operations and timely completion of tasks. Skills & Qualifications: Problem-solving and analytical thinking with a focus on improving operational performance. Excellent time management and multi-tasking skills. Proficient in Microsoft Office and experience with reporting tools like Qlikview. Full Category B driving licence for at least 2 years. Fluent in English, both spoken and written. Strong attention to detail and a commitment to health and safety. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.** EMG Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases, and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. #J-18808-Ljbffr
