Driver Valetor- Galway Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a Driver Valetor at our Galway location to join our team, reporting to the Area Manager. As a Driver Valetor, you'll operate in a fast-paced environment where customer satisfaction is paramount. Your primary responsibility will be ensuring efficient fleet operations, emphasising the importance of time management and smooth workflow. This role demands dedication and focus, with the customer journey as your top priority. Benefits: Competitive Salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Cleaning and prepping vehicles for rental. Drive vehicles to and from designated locations, including rental branches, airports, and customer pickup/drop-off points keeping an accurate log of movements on our app. Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Tracker installation/removal and activation/deactivation. Complete necessary paperwork and documentation accurately and efficiently. Communicate effectively with team members to coordinate vehicle movements and prioritise tasks. Completing safety and maintenance checks on vehicles. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Maintain a positive attitude and professional demeanour at all times, representing the company in a positive light. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Saturday, with Saturday work required. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Previous experience in a similar role preferred but not required. Strong attention to detail and ability to follow instructions accurately. Excellent time management and organisational skills. Ability to work efficiently both independently and as part of a team. Strong ability to multi-task and manage pressure in a fast-paced environment. Good communications skills - both written and verbal. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Service & Sales Performance Coach- Dublin Airport As a Service & Sales Performance Coach, you'll be a key leader in our frontline operations at Dublin Airport. This customer-facing role combines team leadership, sales coaching, and operational oversight to drive both customer satisfaction and revenue growth. You'll lead by example-actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets. Benefits: Competitive Salary Monthly Bonus Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Promote and sell the company's products and services, meeting or exceeding personal sales targets. Coach staff to improve sales techniques and achieve station revenue goals. Ensure exceptional customer service standards are consistently delivered on the frontline. Coach and mentor team members to enhance skills, accountability, and overall performance. Ensure all team members are trained and fully compliant with company procedures. Work closely with Station Management to ensure optimal vehicle availability to meet demand. Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value. Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue. Ensure all rental and underwriting documentation is completed accurately and in line with company procedures. Maintain a high level of security for vehicles, premises, and sensitive information. Support a clean, professional, and customer-ready environment at all times. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years preferred. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Sunday. A proven leader with a passion for people development and frontline engagement. Strong background in sales and customer service, ideally in a fast-paced, target-driven environment. Comfortable coaching and mentoring team members to drive individual and collective performance. Highly organized with the ability to manage resources efficiently while maintaining service excellence. Able to work flexibly, including weekends and peak periods Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG1 Skills: Sales teamwork customer service motors car rental. Benefits: Bonus Healthcare & Pension.
Driver Valetor- Kerry Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a Driver Valetor at our Kerry location to join our team, reporting to the Branch Manager. As a Driver Valetor, you'll operate in a fast-paced environment where customer satisfaction is paramount. Your primary responsibility will be ensuring efficient fleet operations, emphasising the importance of time management and smooth workflow. This role demands dedication and focus, with the customer journey as your top priority. Benefits: Competitive Salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Cleaning and prepping vehicles for rental. Drive vehicles to and from designated locations, including rental branches, airports, and customer pickup/drop-off points keeping an accurate log of movements on our app. Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Tracker installation/removal and activation/deactivation. Complete necessary paperwork and documentation accurately and efficiently. Communicate effectively with team members to coordinate vehicle movements and prioritise tasks. Completing safety and maintenance checks on vehicles. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Maintain a positive attitude and professional demeanour at all times, representing the company in a positive light. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Saturday, with Saturday work required. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Previous experience in a similar role preferred but not required. Strong attention to detail and ability to follow instructions accurately. Excellent time management and organisational skills. Ability to work efficiently both independently and as part of a team. Strong ability to multi-task and manage pressure in a fast-paced environment. Good communications skills - both written and verbal. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
GoCar General Operative Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a General Operative to join our GoCar team, reporting to Fleet Team Lead. As a General Operative, you'll operate in a fast-paced environment where customer satisfaction is paramount. Your primary responsibility will be ensuring efficient fleet operations, emphasising the importance of time management and smooth workflow. This role demands dedication and focus, with the customer journey as your top priority. This is a Permanent, Full Time position and the ideal candidate will have previous experience in the mobility sector and demonstrate flexibility and a willingness to learn new skills. This role will also require the successful candidate to work a 7 day roster and evenings. Benefits: Competitive Salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Cleaning and prepping vehicles for rental. Drive vehicles to and from designated locations, including rental branches, airports, and customer pickup/drop-off points keeping an accurate log of movements on our app. Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Complete necessary processes and documentation accurately and efficiently. Communicate effectively with team members to coordinate vehicle movements and prioritise tasks. Completing safety and maintenance checks on vehicles. Ensure the highest level of attention to the security of company fleet and assets. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Maintain a positive attitude and professional demeanour at all times, representing the company in a positive light. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 37.5 hour working week Monday to Sunday. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Previous experience in a similar role preferred but not required. Strong attention to detail and ability to follow instructions accurately. Excellent time management and organisational skills. Ability to work efficiently both independently and as part of a team. periods. Strong ability to multi-task and manage pressure in a fast-paced environment. Good communications skills - both written and verbal. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Customer Service Representative- Kerry Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative at our Kerry Branch to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary 22 days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 40 hour working week Monday to Saturday, with Saturday work required. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
Lead GoCar Tech Installer page is loaded Lead GoCar Tech Installer Apply remote type Fully on premise locations Dublin Cloghran time type Full time posted on Posted Today job requisition id JR106855 Job Description Benefits: Competitive Salary Starting 22 holidays, increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Manage vehicle in-fleeting/de-fleeting, GoCar branding, and access system installation, developing tracking procedures. Execute all field vehicle tasks for GoCar and Direct to Car Fleet. Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs, adhering to budget and reporting adherence/downtime. Assign daily technical and availability tasks to Europcar Fleet Operations as needed. Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking. Optimize operations using lean process concepts. Supervise Tech area upkeep, maintenance, repair, and cleanliness. Control Tech area stock, including stock take documentation. Ensure top-level security for company fleet and assets. Handle on-site Health & Safety for self and colleagues. Work with on-street team to resolve remote issues and reduce downtime. Address technical fleet-related customer service escalations. Diagnose and validate fixes for deployed hardware, including fuel recording. Identify trends/issues, recommend solutions to improve GoCar Fleet Tech, and provide weekly progress reports. Pinpoint potential GoCar Fleet customer impact issues. Develop and execute test plans/cases for hardware, firmware, and software based on requirements. Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g., Carvaloo, damage processes). Contribute to product growth by validating future hardware/software. Test web/mobile applications for end-to-end member experience, including manual functional, system integration, user acceptance, cross-browser, and security testing. Track and report quality assurance metrics weekly. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Any ad hoc duties or reporting as required Your Skills: Proven experience in the automotive, installation, electrical, or service technician industry. A team player with excellent communication and IT skills, including proficiency in Microsoft Excel and Word. Previous direct management experience. Excellent organizational and interpersonal skills. Ability to work independently and take initiative. Strong communication skills, both written and verbal. Possession of a full, clean driving license. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com Similar Jobs (3) Operations Support remote type Hybrid locations Dublin time type Full time posted on Posted 16 Days Ago Fleet Operative remote type Fully on premise locations 2 Locations time type Full time posted on Posted Today GoCar Fleet Technician remote type Fully on premise locations Dublin time type Full time posted on Posted 30+ Days Ago At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era ! #J-18808-Ljbffr
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Benefits:*** Competitive Salary* 22 days annual leave* Monthly uncapped commission* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities:*** Provide superior customer service while identifying and prioritising customer needs.* Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.* Address all customer needs with professionalism and confidence.* Respond to all telephone and email inquiries in a friendly and helpful manner.* Closing Rental Agreements for returning customers.* Stay up-to-date on product knowledge.* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.* Ad hoc duties as required.**Your Skills:*** Ability to meet set targets.* Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.* Strong communicator with attention to detail and engaging personality.* Some Automotive fleet or technical experience is an advantage.* Customer focused background with a natural sales ability.* Team player with excellent attention to detail and ability to adapt in a fast paced environment.* A Full clean B Drivers licence required min 2 years Driving.* Fluent English is a must both written and verbal, second language is advantageous.* 40 hour working week Monday to Saturday, with Saturday work required.We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\***Europcar Mobility Group**Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile. Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti: Europcar -uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio. In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “myEuropcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti. Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente in oltre 130 Paesi.Maggiori informazioni su: #J-18808-Ljbffr
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Benefits:*** Competitive Salary* Summer Sign on Bonus* Commission scheme- on target earnings at €50,000.00 per annum.* Starting 29 holidays (including bank holidays), increasing with length of service* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Main duties:*** Provide superior customer service while identifying and prioritising customer needs* Drive sales of our ancillary products to meet monthly targets using our service bases sales process.* Ensure all customer contact information is up-to-date, drivers licence details and other documentation is collected to protect company assets.* Efficiently processing customer transactions to avoid wait times for our clients.* Prepare fleet orders and communicate with other departments such as the garage team and returns department to maximise fleet availability for our clients.* Accurately complete contract documentation with our customers.* Inform our customers of all practical information they will require such as, car fuel type, road toll information, instructions on road side assistance and vehicle return address.* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.* Any additional Ad hoc duties as required.**Key skills and attributes required:*** Ability to work as part of a team.* Communicate clearly, verbally and in writing.* A positive attitude and professional appearance.* Ability to influence others.* Enthusiastic about selling and can respond positively to objections.* Manages time effectively and completes tasks required.* Ability to prioritise and remain organised when working under pressure.* Attention to detail.* Ability to work to procedures and follow instruction.We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\*EMG**Europcar Mobility Group**Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile. Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti: Europcar -uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio. In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “myEuropcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti. Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente in oltre 130 Paesi.Maggiori informazioni su: #J-18808-Ljbffr
Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.
Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Ensure standard operating procedures are followed in all areas of the location. Highlight any gaps or areas for improvement or focus at the location and provide innovative and effective solutions. Maintain a presentable and well-organised station, ensuring all facilities and equipment are in excellent condition. Lead day-to-day operations and be the go-to person for resolving operational issues and making quick decisions on all aspects of the business including ensuring a smooth pick up and return shuttle bus service. Ensure strict compliance for vehicle and key security and lost property by ensuring reports are completed by weekly deadlines and any anomalies resolved promptly. Respond to stock anomalies and unauthorised removal of telematics devices and address them promptly. Manage fleet cars/vans, upgrades, and space planning particularly during evening and weekend shifts. Protect the business against risk by ensuring all processes regarding insurance and terms and conditions are followed by staff. Monitor and drive customer satisfaction (NPS scores) by ensuring all staff uphold customer service standards. Manage daily operations for Sharebox & D2C requirements by ensuring all bookings are met within lead times and be point of contact for queries and requests. Be present at the customer facing areas and lead by example in creating and upholding and maintaining company standards for service levels. Address customer queries/complaints in a timely and professional manner, ensuring positive resolutions and clear communication on outcomes. Provide customers with regular updates and close their complaints. Oversee and account for day to day activities of the operations assistants working in the location including but not limited to management of tax discs, idle vehicles, fleet checks and key control. Conduct regular planned and unplanned audits in various departments to ensure compliance with group audit requirements. Work with the fleet and logistics manager to ensure optimal vehicle availability including vans especially for evenings and weekends and peak times including accounting for and recording booking volumes for the coming week and highlighting any potential affects on resources/customer journey and space availability. Proactively identify and address any operational challenges or areas for improvement. Supervise the activities of customer facing and operational staff to ensure productivity and address any performance issues and conduct 1:1 meetings when required. Assist in managing and recording staff absence coverage and return to work interviews and 1:1 meetings. Overlooking daily plan and highlight any potential issues. Provide support to the Airport Manager in the execution of various ad hoc duties and special projects as needed, ensuring efficient operations and timely completion of tasks. Skills & Qualifications: Problem-solving and analytical thinking with a focus on improving operational performance. Excellent time management and multi-tasking skills. Proficient in Microsoft Office and experience with reporting tools like Qlikview. Full Category B driving licence for at least 2 years. Fluent in English, both spoken and written. Strong attention to detail and a commitment to health and safety. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.** EMG Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning; Goldcar - a frontrunner at providing low-cost car rental services in Europe; and Fox-Rent-A-Car, one of the main players in the US market, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. #J-18808-Ljbffr
