Customer Service Representative- Galway Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty-two days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 40 hour working week Monday to Sunday. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
General Operative - Dublin Airport Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a General Operative at our Dublin Airport location to join our team, reporting to Fleet & Logistics Manager. Europcar are looking for General Operators that have a drive and passion for delivering outstanding customer service. You will be responsible for ensuring efficiency and smooth operation regarding the fleet. This role requires dedication and focus, making the customers journey your priority. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis. Full Clean driving license essential. Benefits: Competitive Salary Monthly Bonus Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Delivering vehicles to Airport terminals and other offsite locations, keeping an accurate log of movements. Security focused and strong key management. Fleet/stock checks. Opening/closing impro's. On fleeting/off fleeting duties. Tracker installation/removal and activation/deactivation. Complete necessary paperwork and documentation accurately and efficiently. Completing safety and maintenance checks on vehicles. Draining fuel tanks when required. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Sunday. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Strong ability to multi-task and manage pressure in a fast-paced environment. Computer literate. Excellent time management and organizational skills. Ability to work efficiently both independently and as part of a team. periods. Excellent communication skills - both written and verbal. You will be a fluent English speaker with a positive "Can Do" attitude. Strong attention to detail and ability to follow instructions accurately. A second language would be advantageous. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Rental Sales Agent : Dublin Airport OTE earnings on average of 50K + Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a diverse team? We are looking for Rental Sales Agents at our Dublin Airport location to work as part of our team on the front desk. You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service, for a market leading global brand, whilst offering our range of additional products and services to make their onward journey easier. Through our service approach to sales, you'll also have the opportunity to earn some serious commission! Benefits: Competitive Salary Commission scheme- on target earnings at €50,000.00 per annum. Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Main duties: Provide superior customer service while identifying and prioritising customer needs Drive sales of our ancillary products to meet monthly targets using our service bases sales process. Ensure all customer contact information is up-to-date, drivers licence details and other documentation is collected to protect company assets. Efficiently processing customer transactions to avoid wait times for our clients. Prepare fleet orders and communicate with other departments such as the garage team and returns department to maximise fleet availability for our clients. Accurately complete contract documentation with our customers. Inform our customers of all practical information they will require such as, car fuel type, road toll information, instructions on road side assistance and vehicle return address. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Any additional Ad hoc duties as required. Key skills and attributes required: Ability to work as part of a team. Communicate clearly, verbally and in writing. A positive attitude and professional appearance. Ability to influence others. Enthusiastic about selling and can respond positively to objections. Manages time effectively and completes tasks required. Ability to prioritise and remain organised when working under pressure. Attention to detail. Ability to work to procedures and follow instruction. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
Customer Service Representative- Dublin City Centre Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty-two days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 40 hour working week Monday to Sunday. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.
Bus Driver - Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Shuttle Bus Driver at our Dublin Airport location, reporting to the Airport Manager. As a Shuttle Bus Driver you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service during the rental process. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicants to hold a valid D/D1 licence and a CPC card. Benefits: Competitive Salary Starting twenty-nine holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Transport customers to and from the Airport terminals and the Rental Site in a safe and timely manner. Provide a high-quality service to all customers. Assist customers with luggage. Provide information to customers on request and answer queries / complaints or pass them on to the appropriate Department, if a resolution cannot be found. Carry out a daily walk-round check of courtesy bus/coach prior to the start of each shift and appropriately reporting any defects found. Ensure that the shuttle bus is fuelled and internally presentable at all times. Drive customers in a safe controlled manner and adhere to the Company Driving Standards Policy at all times. Observe all traffic and safety laws including advising customers to wear seatbelts, where fitted. Ensure adherence to passenger seating limits. Check that passengers disembark at the correct destinations. Record and report any accidents / incidents to your line manager. Support the management team in the efficient and cost-effective operation of the location. Report on any relevant commercial activity that may assist with business development. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full driving licence Category D/D1 entitlement plus a CPC card. Clean driving record with no history of accidents or traffic violations. Previous experience as a bus driver or in a similar role preferred. Excellent driving skills with the ability to navigate various road and traffic conditions safely. Strong communication and customer service skills. Ability to work independently and make decisions quickly and effectively. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays. Physical ability to sit for extended periods and perform tasks such as bending, kneeling, and lifting. Ability to adapt to the needs of the business. A keen and enthusiastic nature. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Bus D1 Licence customer service shuttle bus teamwork Benefits: Pension & healthcare.
Driver Valetor- Dublin City Center Do you thrive on providing exceptional customer service and collaborating within a diverse team? Europcar is seeking a Driver Valetor to join our team, reporting to the Branch Manager. As a Driver Valetor, you'll operate in a fast-paced environment where customer satisfaction is paramount. Your primary responsibility will be ensuring efficient fleet operations, emphasising the importance of time management and smooth workflow. This role demands dedication and focus, with the customer journey as your top priority. Benefits: Competitive Salary Twenty-two days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Cleaning and prepping vehicles for rental. Drive vehicles to and from designated locations, including rental branches, airports, and customer pickup/drop-off points keeping an accurate log of movements on our app. Perform pre- and post-rental inspections to ensure vehicles meet company standards for cleanliness and safety. Auditing the quality of vehicles both inside and outside. Tracker installation/removal and activation/deactivation. Complete necessary paperwork and documentation accurately and efficiently. Communicate effectively with team members to coordinate vehicle movements and prioritise tasks. Completing safety and maintenance checks on vehicles. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Maintain a positive attitude and professional demeanour at all times, representing the company in a positive light. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Sunday. Physical ability to perform tasks such as bending, lifting, and standing for extended periods. Previous experience in a similar role preferred but not required. Strong attention to detail and ability to follow instructions accurately. Excellent time management and organisational skills. Ability to work efficiently both independently and as part of a team. Strong ability to multi-task and manage pressure in a fast-paced environment. Good communications skills - both written and verbal. Mechanical knowledge a plus. i.e. checking oil, tyres etc. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Cluster Branch Manager: Shannon Airport / Limerick City The Cluster Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his/her Branch. The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights. Responsibilities: Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals. Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement. Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role. Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales. Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met. Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order Manage overdues and records of follow up. Liaise with appropriate depts. Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting. Provide training, coaching, development and motivation to bring out the best in each team member Maintain and enforce HR Policies and Procedures. Conduct yearly appraisals with all staff members by the deadline required by HR Assist in developing branch and organisational objectives, and also in formulating policies and budgets Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs Address customer and employee satisfaction issues promptly Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems. Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Skills Required: Problem-solving and analytical ability Motivated self-starter, comfortable in a fast-paced environment Demonstrated integrity and ethical standards Professional demeanour with "Can Do" attitude Customer Focused matched to strong commercial Retail sales skills. Effective listening, communication (verbal and written), and negotiating skills Strong leadership, motivation and managerial skills Manages time effectively and adapts quickly to changing priorities Team player who works productively with wide range of people Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives Strong project management and multi-tasking skills Excellent organisational skills Demonstrated competency in budgeting, forecasting and planning Knowledge of Google suite of software EMG1 Skills: car rental motors manager multisite leadership communication Benefits: Bonus Company Car Healthcare & Pension.
