Contact Centre Agent- Weekends Part Time : Head Office- Santry, Dublin 9. Assist customers with product/service inquiries, orders, and account management. Resolve customer complaints and escalate unresolved issues to management. Maintain accurate records of customer interactions and transactions. Educate customers on product features, pricing, and up with customers to ensure satisfaction and gather feedback. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty two days annual leave (pro rata) Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: 18 hrs per week over Saturday, Sunday and Bank Holidays. Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates. Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries. Collaborate with team members and other departments to ensure seamless customer service delivery. Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers. Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics. Daily use of various in-house and external systems. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Undertaking ad-hoc duties. Your Skills: Customer Service focused candidates with previous experience in a Contact Centre environment Strong Sales skills Strong ability to meet targets Must be fluent in English - 2nd language advantageous but not essential Excellent communication skills - both written and verbal Excellent administrative skills Full working knowledge of MS Office Problem solving and numerical skills Strong ability to multitask in a busy environment Ability to highlight trends and issues Be a team player with the ability to work on your own initiative Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Customer Service Team work Attention to Detail Benefits: Pension & healthcare.
Due to our continued growth, GoCar is delighted to announce a vacancy of Operations Support. GoCar is part of Europcar Mobility Group and is Ireland's No.1 car sharing company. This is a Full-Time permanent position and the ideal candidate will have previous experience in the automotive/ operations industry. You must demonstrate flexibility and a willingness to learn new skills. Benefits: Competitive Salary Starting twenty-two holidays, increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Your Responsibilities: Be aware of daily requirements and complete workload in a timely manner. No Key Report - Highlighting stolen keys / Putting issues on Fleet Sheet Flat battery checks Assigning Tyre jobs to Tyre Companies Managing the on-street sheet - Assigning jobs to Angels / Regions / External suppliers etc Checking communication groups to open / close cars / fuel cards etc. Moving bookings for unavailable cars Making sure fleet bookings are on for the appropriate time / extended if necessary. Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries Managing internal alerts to spot potential fuel card fraud Assisting call centre with escalations Managing spare keys / logbooks Working in conjunction with the on-street team to resolve issues remotely where possible reducing vehicle down-time. Update manager on progress preparing weekly activity reports Manage various support functions for the GoCar team Fuel Cards Management Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Any additional Ad hoc duties as required. Your Skills: Previous experience in the automotive/ operations industry Team player with excellent customer service, IT skills including Microsoft Excel and Word Excellent organisational and interpersonal skills Ability to work on own initiative. Good communications skills - both written and verbal Full Clean driving licence **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: organisation interpersonal skills motors driving Benefits: Pension & healthcare.
Social network you want to login/join with: Customer Service/Sales Lead - Cloghran We are excited to announce a new vacancy within the Dublin North B2B and Van Location. This is a full-time permanent contract based in Cloghran, 40 hours per week. Monday to Saturday between the hours but not limited to 8am-6pm on an agreed roster. You will be reporting into the Corporate & Van Location Manager. We are looking for self -driven and client focused individual to join our Corporate and Van Location. The ideal candidate will have previous experience in car or van rental, however experience in a similar role in a retail or customer service environment would be considered. Uncapped Commission Starting twenty-two holidays, increasing with length of service Enhanced statutory sick pay Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Responsibilities: Managing replacement rentals on a day-to-day basis Building and maintaining excellent relationships both internal and external customers Communicating with internal departments and branches daily when required Ensure all insurance transfers are up to date, monitoring & extending where necessary Updating and extending replacement rental agreements Ensuring stock is accurate in your location - conduct audits and regular fleet checks Processing of retail van rentals in a customer facing environment Vehicle check-in, condition assessment and adding of new damages, ensuring correct process and requirement are sent to Business Support team. Handling all customer queries in a professional and courteous manner. Will be required to ensure the location is opened and closed correctly and have a strong attention towards security of the location. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs Skills Required: Excellent communication skills - written and verbal Strong attention to detail and conscientious approach to work Ability to multi-task in a busy environment Ability to construct reports using excel GSuite MS Excel and GSuite knowledge highly desirable Ability to work on own initiative while still being a team player Clean, full driving license for a minimum of 2 years Team player who works productively with wide range of people Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** #J-18808-Ljbffr
Head of Fleet Controlling, Planning & Treasury page is loaded Head of Fleet Controlling, Planning & Treasury Apply remote type Hybrid locations Dublin time type Full time posted on Posted Yesterday job requisition id JR104996 Job Description Benefits: Competitive salary 22 days annual leave Medical refund scheme Enhanced statutory sick pay 5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Controlling Identify performance improvements and follow up on action plans Ensure proper financial control and risk management for fleet related topics is in place Planning Assure there is an accurate Fleet Plan which will service all Business Activity. Treasury Manage the day to day activities of the Treasury function of the Irish entities Key Tasks & Responsibilities Accurate Reporting of Month End Actuals and Forecast Support Fleet procurement in OEM negotiations to obtain the most cost effective contracts Assisting with external bank and company audits. Optimise Connected Vehicle opportunities to ensure maximisation of Fleet Cost Benefits Demonstrate complete cohesion between the fleet team, Controlling, planning and treasury Controlling Perform Month-End Financial Results (P&L, Balance Sheet, Accruals, Provisions) Monthly Variance Analysis of expected costs and benefits vs Rolling Forecast/Budget Provide an insightful overview of main financial Fleet KPI’s, give visibility on deviations and propose action plans to Local Stakeholders and Group Fleet Team Provide financial analysis to support the optimisation of the Fleet & proactively identifying areas for improvement & work with other Senior Fleet Staff to action Manage the Fleet Approval process for Manufacturer Deals and Funding requirements being submitted to the Group Fleet Committee. Ensure the Irish Risk Fleet is well managed and does not expose the Business through accurate analysis of the Risk Revaluation and Impairment. Approve Settlement Invoices on Wreck Vehicles Planning Construct and Plan the Fleet Budget and Rolling Forecast for the future Fleet P&L Build Reporting to compare FCPU against RPU to have the margin per car Category Manage the Approval and Signing of Local Contracts process. Oversee and Validate Fleet Plan constructed by Fleet Planning Manager Post mortem analysis of vehicles to find opportunities to support Business Strategy Support the Fleet approval process for OEM contracts and Funding requirements being submitted to the Group Fleet Committee. Ensure the monthly Fleet plan is aligned with the Financing plan Treasury Provide the Company's treasury expertise and guidance Ensure the monthly Financing plan is aligned with the Fleet plan Preparation of daily, 13 week and long term cash forecasting Managing the cash position daily / weekly through the cash flow forecast Ensuring any financing draw downs and repayments are executed in a timely manner to ensure the Company has the necessary liquidity at all times in a cost efficient fashion. Ensure month end related treasury tasks including bank reconciliations and Sage reporting are completed accurately and in a timely manner for both Europcar and Securitifleet entities, Ensure compliance at all times with fleet funding requirements with local finance houses and Securitisation Maintaining and developing key relationships with our banking partners Ensuring the correct authorisations limits, banking mandates etc are kept up to date and relevant Management of the cashiering activities (payments, expenses etc) Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar.We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com #J-18808-Ljbffr
Customer Service Agent - Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Agent at our Dublin Airport location, reporting into the Airport Manager. This role is in dynamic and fast-paced team. As a Customer Service Agent you will be working in an environment where the customer is at the centre of everything we do. This role demands dedication and focus, with the customer journey as your top priority. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis. Key Responsibilities: Greet and welcome customers upon arrival Create a positive, engaging atmosphere at all customer touchpoints Identify and assess customer needs to ensure a tailored experience Manage queues efficiently and maintain smooth customer flow Escort customers to vehicles or shuttle buses Provide support across branch operations to ensure seamless service Respond to customer queries both in person and over the phone Act as a liaison between branches and departments when required Open and Close rental agreements during peak periods to reduce wait time on both pick up and return Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs Experience and Skill Excellent communication skills (verbal and written) with a friendly, professional manner Proven experience in delivering high-quality customer service Ability to remain calm and helpful in high-pressure or unusual situations Strong attention to detail Fluent in English (additional languages are an advantage) A full Category B driving licence is preferred but not essential Shift work required, including weekends Hours of operation: 5:00 AM - 1:00 AM, Monday to Sunday Flexibility and availability are essential Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG EMG Skills: Customer Service Team work Attention to Detail
Service & Sales Performance Coach- Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. As a Service & Sales Performance Coach, you'll be a key leader in our frontline operations at Dublin Airport. This customer-facing role combines team leadership, sales coaching, and operational oversight to drive both customer satisfaction and revenue growth. You'll lead by example-actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets. Benefits: Competitive Salary Monthly Bonus Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Promote and sell the company's products and services, meeting or exceeding personal sales targets. Coach staff to improve sales techniques and achieve station revenue goals. Ensure exceptional customer service standards are consistently delivered on the frontline. Coach and mentor team members to enhance skills, accountability, and overall performance. Ensure all team members are trained and fully compliant with company procedures. Work closely with Station Management to ensure optimal vehicle availability to meet demand. Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value. Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue. Ensure all rental and underwriting documentation is completed accurately and in line with company procedures. Maintain a high level of security for vehicles, premises, and sensitive information. Support a clean, professional, and customer-ready environment at all times. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years preferred. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Sunday. A proven leader with a passion for people development and frontline engagement. Strong background in sales and customer service, ideally in a fast-paced, target-driven environment. Comfortable coaching and mentoring team members to drive individual and collective performance. Highly organized with the ability to manage resources efficiently while maintaining service excellence. Able to work flexibly, including weekends and peak periods Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Sales teamwork customer service motors coaching Benefits: Bonus Healthcare & Pension.
Customer Service Representative- Tallaght & Sandyford Cluster Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for Customer Service Representative at our Tallaght Branch to work as part of our dynamic and fast-paced team, reporting into the Cluster Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary twenty-two days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 40 hour working week Monday to Saturday, with Saturday work required. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Customer Service Representative- Tallaght & Sandyfrod Cluster Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for Customer Service Representative at our Tallaght Branch to work as part of our dynamic and fast-paced team, reporting into the Cluster Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty-two days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs. Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs. Address all customer needs with professionalism and confidence. Respond to all telephone and email inquiries in a friendly and helpful manner. Closing Rental Agreements for returning customers. Stay up-to-date on product knowledge. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as required. Your Skills: Ability to meet set targets. Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word. Strong communicator with attention to detail and engaging personality. Some Automotive fleet or technical experience is an advantage. Customer focused background with a natural sales ability. Team player with excellent attention to detail and ability to adapt in a fast paced environment. A Full clean B Drivers licence required min 2 years Driving. Fluent English is a must both written and verbal, second language is advantageous. 40 hour working week Monday to Saturday, with Saturday work required. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Valeting cleaner driver Teamwork motors car rental Benefits: Pension & healthcare.
Service & Sales Performance Coach- Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. As a Service & Sales Performance Coach, you'll be a key leader in our frontline operations at Dublin Airport. This customer-facing role combines team leadership, sales coaching, and operational oversight to drive both customer satisfaction and revenue growth. You'll lead by example-actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets. Benefits: Competitive Salary Summer Sign on Bonus Monthly Bonus Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Promote and sell the company's products and services, meeting or exceeding personal sales targets. Coach staff to improve sales techniques and achieve station revenue goals. Ensure exceptional customer service standards are consistently delivered on the frontline. Coach and mentor team members to enhance skills, accountability, and overall performance. Ensure all team members are trained and fully compliant with company procedures. Work closely with Station Management to ensure optimal vehicle availability to meet demand. Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value. Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue. Ensure all rental and underwriting documentation is completed accurately and in line with company procedures. Maintain a high level of security for vehicles, premises, and sensitive information. Support a clean, professional, and customer-ready environment at all times. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full clean B driving licence held for a minimum of 2 years preferred. Flexibility to work varied shifts, including evenings, weekends, and holidays. 40 hour working week Monday to Sunday. A proven leader with a passion for people development and frontline engagement. Strong background in sales and customer service, ideally in a fast-paced, target-driven environment. Comfortable coaching and mentoring team members to drive individual and collective performance. Highly organized with the ability to manage resources efficiently while maintaining service excellence. Able to work flexibly, including weekends and peak periods Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Sales teamwork customer service motors coaching Benefits: Bonus Healthcare & Pension.
Shuttle Bus Driver- Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Shuttle Bus Driver at our Dublin Airport location, reporting to the Airport Manager. As a Shuttle Bus Driver you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service during the rental process. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a valid D/D1 licence and a CPC card. Benefits: Competitive Salary Summer Sign on Bonus Starting twenty-nine holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Transport customers to and from the Airport terminals and the Rental Site in a safe and timely manner. Provide a high-quality service to all customers. Assist customers with luggage. Provide information to customers on request and answer queries / complaints or pass them on to the appropriate Department, if a resolution cannot be found. Carry out a daily walk-round check of courtesy bus/coach prior to the start of each shift and appropriately reporting any defects found. Ensure that the shuttle bus is fuelled and internally presentable at all times. Drive customers in a safe controlled manner and adhere to the Company Driving Standards Policy at all times. Observe all traffic and safety laws including advising customers to wear seatbelts, where fitted. Ensure adherence to passenger seating limits. Check that passengers disembark at the correct destinations. Record and report any accidents / incidents to your line manager. Support the management team in the efficient and cost-effective operation of the location. Report on any relevant commercial activity that may assist with business development. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties as directed by Management. Your Skills: Full driving licence Category D/D1 entitlement plus a CPC card. Clean driving record with no history of accidents or traffic violations. Previous experience as a bus driver or in a similar role preferred. Excellent driving skills with the ability to navigate various road and traffic conditions safely. Strong communication and customer service skills. Ability to work independently and make decisions quickly and effectively. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays. Physical ability to sit for extended periods and perform tasks such as bending, kneeling, and lifting. Ability to adapt to the needs of the business. A keen and enthusiastic nature. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Customer Service Team work coach bus driver Benefits: Sing on Bonus Pension & healthcare.
