A global ecommerce solutions provider is seeking a Technical Account Manager to build relationships with clients and bridge technical gaps. Ideal candidates will have at least 5 years of experience in a technical role, strong knowledge of API integrations, and excellent communication skills. This position offers a hybrid working model, competitive salary, and commitment to diversity and inclusion. #J-18808-Ljbffr
The Opportunity ESW is on a strong trajectory of growth and central to this growth is the development of our People. We are now recruiting for a Senior Learning & OD Partner to join our People Team. This an exciting opportunity where you will truly get to leverage your skills and experience to directly impact the capability of our organisation and drive our learning strategy. The successful candidate will be responsible for designing, developing and delivering learning content in support of enabling our teams success both in their current role and future ambitions. This role is hybrid, with approximately 50% of your time in the office and 50% remote. We’re currently based in Swords, Co. Dublin, and will be relocating to our new office at North Wall Quay, Dublin 1 in March 2026. Responsibilities In collaboration with the HR Business Partnering team, partner with key leaders across our business to identify opportunities to enhance organisational capability, identifying both current and future skill gaps across all functions. Take responsibility for the design, development and delivery of learning solutions. By leveraging internal and external networks, ensure we offer targeted solutions that are efficient and effective and capitalise on the latest in design thinking and learning modalities. Manage the execution of training initiatives through various modalities including in-person workshops, virtual instructor‑led training, e‑learning modules, blended learning, ensuring high engagement and effectiveness. Establish clear metrics and evaluation methods to measure the effectiveness and ROI of L&D programs, using data to drive continuous improvement and demonstrate business impact. Develop and manage the L&D budget, and effectively manage all relationships with external training vendors, consultants, and any other third parties. Foster an organisational culture that is consistent with the values of ESW by designing, implementing and assessing organisational programmes that help embed our culture and values throughout the employee lifecycle. Act as the key development partner for building our learning pathways and driving career succession in ESW. Requirements 7+ years of experience in Learning and Development, training, or organisational development roles, with at least 3 years in a senior leadership position. Bachelor’s degree in Human Resources, Education, Organisational Psychology, or a related field required. Master’s degree or professional certifications are desirable. Tech Industry Experience: Prior experience working within a technology company or a highly dynamic, innovative and scaling environment is essential. Instructional Design Mastery: Deep knowledge of adult learning theories, instructional design principles and diverse training delivery methods. Strategic Thinking & Execution: Ability to translate business needs into practical, effective L&D solutions and drive them from conception to completion. Analytical Skills: Strong ability to analyse data and metrics to evaluate program effectiveness, measure ROI, and inform decision‑making. Communication & Influence: Excellent presentation, facilitation, and communication skills, with the ability to engage, influence and motivate customers at all organisational levels. Innovation Mindset: Passion for exploring and integrating new learning technologies and methodologies to keep programs relevant and engaging. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless e‑commerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values – Own It, Champion Simplicity, Win as One, and Debate then Commit – we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well‑being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
A growing technology company is seeking a Senior Learning & OD Partner to drive the learning strategy and enhance organisational capability. The role involves designing and delivering learning solutions, developing metrics for effectiveness, and collaborating with key leaders. Candidates should have over 7 years of relevant experience, strong communication skills, and a Bachelor's degree. A hybrid work model is offered, allowing a balance between office and remote work. Competitive salary and benefits included. #J-18808-Ljbffr
The Opportunity The Director of People Operations and Transformation is a strategic leadership role responsible for overseeing all facets of the human resources operations lifecycle, with a primary focus on driving efficiency, effectiveness, and technological advancement. This role will lead the scaling of the HR function by leveraging smart technology solutions to streamline processes, enhance employee experience, and produce data-driven metrics demonstrating operational success. This role is hybrid, with approximately 50% of your time in the office and 50% remote. We’re currently based in Swords, Co. Dublin, and will be relocating to our new office at North Wall Quay, Dublin 1 in March 2026. Responsibilities Strategic Operations Management Oversee the entire employee lifecycle - from recruitment and onboarding to offboarding ensuring efficient, compliant, and integrated operational processes. Lead the HR requirements for market expansion in line with our strategic growth targets, ensuring scalable solutions that enable the business. Partner with senior leadership and key stakeholders across the organization to ensure alignment between HR initiatives and business objectives. HR Technology & Transformation Leadership Identify, evaluate, and implement HR technology solutions (leveraging Workday, Greenhouse, Cloudpay and AI-driven tools) to automate tasks, improve data accuracy, and enhance the overall employee experience. Process Improvement & Automation Champion continuous improvement initiatives, redesigning existing workflows to maximize efficiency, reduce manual intervention, and ensure scalability across the organization. Data Analytics & Reporting Define, track, and report on key HR metrics and KPIs including turnover rates, HR operational efficiency and SLA’s to measure the effectiveness of HR programs and identify areas for strategic improvement. Provide regular reporting within HR and external stakeholders as required. Programme Management Lead and manage cross functional HR Programs that enhance/improve the overall employee experience and continuously improve back‑office people operations process. Compliance & Risk Management Ensure all HR operations comply with relevant labour laws and regulations across all our geographies and are customer centric in design. Implement robust internal controls to protect employee data and mitigate operational risks and lead the required reviews of policy compliance and data in line with internal risk functions and audits. Vendor Management Manage relationships with external HR service providers and technology vendors, ensuring service level agreements (SLAs) are met and optimized for cost and performance. Team Leadership & Development Lead and mentor a team of HR operations specialists, fostering a culture of innovation, accountability, and customer centricity. Requirements 7+ years of progressive experience in HR operations, with at least 3-5 years in a leadership or management role. Bachelor's degree in Human Resources or a related field. Proven experience implementing and optimizing enterprise-level HR technology solutions (preferably Workday), ensuring seamless integration and user adoption. Strong strategic understanding of HRIS with advanced proficiency in data analytics and reporting tools, and the ability to anticipate and leverage emerging HR technology trends. Strong ability to interpret multiple data sets, translate metrics into actionable insights, and make data-driven decisions. Demonstrated experience leading organizational change and transformation initiatives in a fast-paced and scaling environment. Excellent interpersonal, communication, and presentation skills, with the ability to influence stakeholders at all levels of the organization and translate stakeholder needs into efficient and effective HR workflows. Solid knowledge of employment law and HR best practices. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
A global e-commerce solutions provider is seeking a Director of People Operations and Transformation in Dublin. This strategic role focuses on improving HR operations through technology and efficiency. Key responsibilities include overseeing the employee lifecycle, implementing HR technology solutions, and leading HR programs that enhance the overall employee experience. Candidates should have significant HR operations experience and excellent leadership skills. The position offers a hybrid working model and opportunities for personal and professional development. #J-18808-Ljbffr
ESW is on a strong trajectory of growth and central to this growth is the development of our People. We are now recruiting for a Senior Learning & OD Partner to join our People Team. This an exciting opportunity where you will truly get to leverage your skills and experience to directly impact the capability of our organisation and drive our learning strategy. The successful candidate will be responsible for designing, developing and delivering learning content in support of enabling our teams success both in their current role and future ambitions. This role is hybrid, with approximately 50% of your time in the office and 50% remote. We’re currently based in Swords, Co. Dublin, and will be relocating to our new office at North Wall Quay, Dublin 1 in March 2026. Responsibilities In collaboration with the HR Business Partnering team, partner with key leaders across our business to identify the opportunities to enhance organisational capability identifying both current and future skill gaps across all functions. Take responsibility for the design, development and delivery of learning solutions. By leveraging internal and external networks, ensure we offer targeted solutions that are efficient and effective and capitalise on the latest in design thinking and learning modalities. Manage the execution of training initiatives through various modalities including in-person workshops, virtual instructor‑led training, e‑learning modules, blended learning ensuring high engagement and effectiveness. Establish clear metrics and evaluation methods to measure the effectiveness and ROI of L&D programs, using data to drive continuous improvement and demonstrate business impact. Develop and manage the L&D budget, and effectively manage all relationships with external training vendors, consultants, and any other third parties. Foster an organisational culture that is consistent with the values of ESW by designing, implementing and assessing organisational programmes that help embed our culture and values throughout the employee lifecycle. Act as the key development partner for building our learning pathways and driving career succession in ESW Requirements 7+ years of experience in Learning and Development, training, or organisational development roles, with at least 3 years in a senior leadership position. Bachelor’s degree in Human Resources, Education, Organisational Psychology, or a related field required. Master’s degree or professional certifications are desirable. Tech Industry Experience: Prior experience working within a technology company or a highly dynamic, innovative and scaling environment is essential. Instructional Design Mastery: Deep knowledge of adult learning theories, instructional design principles and diverse training delivery methods. Strategic Thinking & Execution: Ability to translate business needs into practical, effective L&D solutions and drive them from conception to completion. Analytical Skills: Strong ability to analyse data and metrics to evaluate program effectiveness, measure ROI, and inform decision‑making. Communication & Influence: Excellent presentation, facilitation, and communication skills, with the ability to engage, influence and motivate customers at all organisational levels. Innovation Mindset: Passion for exploring and integrating new learning technologies and methodologies to keep programs relevant and engaging. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
Director, People Operations & Transformation Co. Dublin The Opportunity The Director of People Operations and Transformation is a strategic leadership role responsible for overseeing all facets of the human resources operations lifecycle, with a primary focus on driving efficiency, effectiveness, and technological advancement. This role will lead the scaling of the HR function by leveraging smart technology solutions to streamline processes, enhance employee experience, and produce data‑driven metrics demonstrating operational success. This role is hybrid, with approximately 50% of your time in the office and 50% remote. We’re currently based in Swords, Co. Dublin, and will be relocating to our new office at North Wall Quay, Dublin 2 in March 2026. Responsibilities Strategic Operations Management Oversee the entire employee lifecycle - from recruitment and onboarding to offboarding ensuring efficient, compliant, and integrated operational processes. Lead the HR requirements for market expansion in line with our strategic growth targets, ensuring scalable solutions that enable the business. Partner with senior leadership and key stakeholders across the organization to ensure alignment between HR initiatives and business objectives. HR Technology & Transformation Leadership Identify, evaluate, and implement HR technology solutions (leveraging Workday, Greenhouse, Cloudpay and AI‑driven tools) to automate tasks, improve data accuracy, and enhance the overall employee experience. Process Improvement & Automation Champion continuous improvement initiatives, redesigning existing workflows to maximize efficiency, reduce manual intervention, and ensure scalability across the organization. Data Analytics & Reporting Define, track, and report on key HR metrics and KPIs including turnover rates, HR operational efficiency and SLA’s to measure the effectiveness of HR programs and identify areas for strategic improvement. Provide regular reporting within HR and external stakeholders as required. Lead and manage cross‑functional HR Programs that enhance/improve the overall employee experience and continuously improve back‑office people operations process. Compliance & Risk Management Ensure all HR operations comply with relevant labour laws and regulations across all our geographies and are customer centric in design. Implement robust internal controls to protect employee data and mitigate operational risks and lead the required reviews of policy compliance and data in line with internal risk functions and audits. Manage relationships with external HR service providers and technology vendors, ensuring service level agreements (SLAs) are met and optimized for cost and performance. Lead and mentor a team of HR operations specialists, fostering a culture of innovation, accountability, and customer centricity. Requirements 7+ years of progressive experience in HR operations, with at least 3-5 years in a leadership or management role. Bachelor's degree in Human Resources or a related field. Proven experience implementing and optimizing enterprise‑level HR technology solutions (preferably Workday), ensuring seamless integration and user adoption. Strong strategic understanding of HRIS with advanced proficiency in data analytics and reporting tools, and the ability to anticipate and leverage emerging HR technology trends. Strong ability to interpret multiple data sets, translate metrics into actionable insights, and make data‑driven decisions. Demonstrated experience leading organizational change and transformation initiatives in a fast‑paced and scaling environment. Excellent interpersonal, communication, and presentation skills, with the ability to influence stakeholders at all levels of the organization and translate stakeholder needs into efficient and effective HR workflows. Solid knowledge of employment law and HR best practices. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless e‑commerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Benefits Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
A leading e-commerce solutions provider based in Dublin is seeking a Director of People Operations & Transformation. This strategic role involves enhancing HR operations through technology and process improvement, ensuring compliance across multiple geographies. The ideal candidate will have over 7 years in HR, with substantial experience in leadership roles. This hybrid position offers competitive benefits and a commitment to diversity and inclusion. #J-18808-Ljbffr
Joining the Delivery Services team as a Technical Account Manager (TAM), you'll establish positive relationships with key client contacts. Your main role will be to bridge the technical gap, ensuring clients understand ESW’s solutions and receive mentorship on technical growth and issue resolution. In this role, technical knowledge and a forward-thinking outlook are essential for our Strategic Accounts. The objective is to minimize dependencies on other teams for resolving customer issues and addressing technical queries swiftly in a fast-paced online market. Additionally, the TAM will help identify improvements in internal and external communications, ensuring innovative ways of working across key linkage groups and with clients. This role will reinforce our dedication to the ESW-Client partnership and improve overall relationships, as reflected in direct feedback, client advocacy, and NPS scores. Responsibilities This position involves interacting with clients. The Technical Account Manager will accompany CSMs on client calls to understand their business and build a direct connection with the client\'s technical team. Establish and foster connections with the technical collaborators of strategic clients to grasp their integration landscape and technical requirements. Serve as the primary contact for the client’s technical team, offering technical mentorship and assistance for ESW implementations. Function as the key technical contact for clients, aiding in API integration, resolving issues, and optimizing performance. Provide expertise on areas such as new feature requests, ESW product/feature releases, integration questions, and issue reporting and resolution. Take the initiative to identify technical challenges and areas for improvement in the client\'s integration with ESW. Work closely with internal teams (Product, Engineering, and Client Success) to advocate for client needs and ensure seamless product adoption. Offer solutions on procedures for integrating ESW’s new products and services within the client’s existing infrastructure. Keep informed about ESW’s changing product offerings and industry guidelines to consistently offer value to clients. Requirements 5+ years of experience in a technical account management, solutions engineering, product management, or integration support role within online retail, financial technology, or software as a service sectors. Technical proficiency: Strong knowledge of API-based integrations, web technologies, and troubleshooting methodologies. Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone. Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner. Dedication to quality: Passionate about quality and will be the champion for the customer internally. Experience in international online sales, global payments, or supply chain is a plus. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You\'ll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
