Overview Specialist Engineer - Dublin Airport Shift Pattern: Monday to Friday, 09:00 - 17:30 An exciting opportunity is now available to join the ESP specialist engineer team at Dublin airport in the position of E-Gate specialist, supporting electronic passport machines at T1 and T2. This role is reporting directly into the Specialist Engineering Team Leader. Responsibilities Proactive maintenance activity & visual checks: Carry out regular floor-walking and proactive line-of-sight checks to identify and resolve issues associated with the specialist equipment, ensure document validation equipment is clean and free from debris, replacing worn parts as necessary on a daily basis, and discuss with the officers to ensure they do not have any issues. Respond to customer incidents assigned by the Global Service Desk and resolve within agreed SLAs. Calls logged in ServiceNow will notify the engineer via mobile and be acknowledged by the engineer who will then attend to resolve. Fault diagnosis: Carry out full diagnosis of hardware, software and electrical problems using specialist diagnostic tools as per training procedures and documentation provided. Updating open incidents: Engineer will update open tickets by adding notes via the phone app and/or taking calls from service desk team members and providing status updates. Escalate for additional support using the escalation procedure for assistance across local and global expert teams. Spares management: Ensure accuracy on quantities, locations and availability of parts onsite for speedy repair and incident resolution. Excellent communicator: Maintain a high level of verbal and written communication with customers and colleagues, ensuring awareness of expected resolution time and planned next steps. Requirements 3-5 years of experience in a mechanical operations / IT field engineer role. Good knowledge and experience in IT hardware, Microsoft Desktop software & network fundamentals. Strong diagnostics and troubleshooting skills. Self-motivated with a willingness to learn and adapt to new changes or situations. Excellent verbal and written communication skills. #J-18808-Ljbffr
A leading IT support provider is seeking an IT Airport Engineer to operate at Dublin Airport. Responsibilities include maintenance of passenger processing systems, troubleshooting technical issues, and ensuring service levels are maintained. Required skills include good knowledge of Microsoft software, server hardware, and communication skills. This role offers benefits such as competitive compensation, shift allowances, and opportunities for career growth within the aviation sector. #J-18808-Ljbffr
IT Airport Engineer – Dublin Airport Working as an Airport Engineer, you’ll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur. Key Accountabilities Carry out regular routine and preventative maintenance on passenger processing equipment. Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs. Troubleshoot and resolve all airline host and connectivity issues. Maintain a high level of communication at all times with colleagues and senior staff and provide timely updates to the Global Service Desk. Resolve any issues escalated by Airport Technicians to ensure customer SLAs are met. Offer support, on‑site training and coaching to the Airport SSK engineer. Identify and advise on spares required via the Global Service Desk. Carry out regular floor‑walking and proactive line‑of‑sight checks to identify and resolve issues before they are raised. Requirements Good knowledge and experience in Microsoft Desktop software. Understanding of network protocols, server hardware and configurations or other IT qualifications. CompTIA A+ (desirable). Self‑motivated with a willingness to learn and adapt to change. Good verbal and written communication skills. Open to working on a fixed‑term contract. Benefits Work in a critical and fast‑paced environment at a major international airport. Supportive and collaborative team committed to professional development. Competitive compensation including shift allowances and a comprehensive benefits package. Career growth opportunities within a leading IT support provider in the aviation sector. #J-18808-Ljbffr
Overview Field Services Engineer, Dublin ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Dublin area. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from home, primarily covering Dublin and surrounding areas and occasionally sites across other regions. A Snapshot Of What You Will Be Doing Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems. Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern. Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications. Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers. Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems. Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment. Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner. Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system. Escalate problems to the appropriate next level of support when necessary. Requirements Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance. Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems. Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP. May be able to carry out complex or more difficult service tasks with detailed script and technical assistance. Able to work in various locations at short notice. Flexibility to work days and night shifts across a 12-hour shift, as we support airports 24/7. Good written and oral communications skills with customers and management. Strong customer service ethos. 5 years checkable working or educational history which can be referenced for airside clearance checks. Working Hours This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations. What We Offer Company vehicle Mileage On-call allowance (€18 per day in addition to basic salary. On call applies 1 in every 3 weeks to provide out of hours coverage.) Pension Life assurance Ongoing training and career development opportunities Who Are We ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. #J-18808-Ljbffr
A managed service provider in Dublin is seeking a Field Services Engineer to provide 1st and 2nd line IT support. The role involves troubleshooting hardware and software issues, installing desktops and printers, and ensuring service quality. Candidates should have up to 2 years of relevant experience, with strong customer service skills. The position is primarily Monday to Friday, but flexibility for 12-hour shifts may be required due to airport contracts. Benefits include a company vehicle, mileage compensation, and ongoing training. #J-18808-Ljbffr
