A leading telecommunications company is seeking a Head of Integration Services Hub based in Athlone, Ireland. This role is integral to delivering service excellence and involves managing teams while ensuring profitability and engagement. Candidates should have over 12 years of experience in telecom and a solid understanding of system integration and IT managed services. You will lead cross-functional teams and drive new service offerings, requiring strong leadership and communication skills. A degree in ICT/Engineering is essential, with an MBA preferred. #J-18808-Ljbffr
Overview About This Opportunity Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance, and IT Managed Services. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence Leadership team. What You Will Do Lead BOS service excellence, managing a team of senior services professionals. Accountable for services engagement and pre-sales including target topline and profitability. Align with Solution Area on Services GTM and drive services offering build-up, presales and delivery engagements for the EMEA region. Secure service delivery readiness through competence planning in line with business and portfolio evolution. Act as Senior People Manager of the unit and a senior Leader across matrixed organizations including solution line professionals in other CU BOS, BOS solution lines and SD/SDU units. Adopt, position and expand integrated service delivery offerings with focus on customer value realization, delivery efficiency, and adapting to different commercial models. Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU. Set Individual Performance and Development goals for team members with regular check-ins. Responsible for team sizing and cost center management to deliver targets and utilization/billability goals. Drive a Knowledge Sharing and Asset building culture across the community. Instill a culture of add-on sales and customer value maximization. What You Will Bring 12+ years of experience in the telecom industry with leadership in professional services including system integration, application development & maintenance, and IT managed services. Deep understanding of the BOS portfolio including products and services. University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. Strong People Manager track record leading Senior Team members and Leaders. Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TM Forum (eTOM, SID, TAM). Advanced experience with IT Systems and Integration. OSS and BSS full stack integrations and surrounding ecosystems. API management & microservice architecture. Cloud-Native & Platform transformation. Data analytics, AI/ML applications in service operations. In-depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches. Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe. Demonstrated experience leading cross-functional, highly matrixed and globally distributed teams. Recommended certifications (external): ITIL, Lean Six Sigma, PMP. Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification. Strong consultative, presentation, and communication skills. Proven track record to deliver results within a time-sensitive and high-pressure environment. Highly proficient collaboration skills. Solid ability to communicate effectively at executive levels. In-depth knowledge of running Organizational and Solution Level Governance. Fluent in English; additional languages are a plus. Note Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video? Click Here Why join Ericsson? Why join Ericsson? At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Req ID: 776664 #J-18808-Ljbffr
Overview About This Opportunity Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance, and IT Managed Services. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence Leadership team. What You Will Do Lead BOS service excellence, managing a team of senior services professionals. Accountable for services engagement and pre-sales including target topline and profitability. Align with Solution Area on Services GTM and drive services offering build-up, presales and delivery engagements for the EMEA region. Secure service delivery readiness through competence planning in line with business and portfolio evolution. Act as Senior People Manager of the unit and a senior Leader across matrixed organizations including solution line professionals in other CU BOS, BOS solution lines and SD/SDU units. Adopt, position and expand integrated service delivery offerings with focus on customer value realization, delivery efficiency, and adapting to different commercial models. Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU. Set Individual Performance and Development goals for team members with regular check-ins. Responsible for team sizing and cost center management to deliver targets and utilization/billability goals. Drive a Knowledge Sharing and Asset building culture across the community. Instill a culture of add-on sales and customer value maximization. What You Will Bring 12+ years of experience in the telecom industry with leadership in professional services including system integration, application development & maintenance, and IT managed services. Deep understanding of the BOS portfolio including products and services. University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. Strong People Manager track record leading Senior Team members and Leaders. Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TM Forum (eTOM, SID, TAM). Advanced experience with IT Systems and Integration. OSS and BSS full stack integrations and surrounding ecosystems. API management & microservice architecture. Cloud-Native & Platform transformation. Data analytics, AI/ML applications in service operations. In-depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches. Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe. Demonstrated experience leading cross-functional, highly matrixed and globally distributed teams. Recommended certifications (external): ITIL, Lean Six Sigma, PMP. Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification. Strong consultative, presentation, and communication skills. Proven track record to deliver results within a time-sensitive and high-pressure environment. Highly proficient collaboration skills. Solid ability to communicate effectively at executive levels. In-depth knowledge of running Organizational and Solution Level Governance. Fluent in English; additional languages are a plus. Note Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video? Click Here Why join Ericsson? Why join Ericsson? At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Req ID: 776664 #J-18808-Ljbffr
A leading telecom solutions provider in Dublin is seeking a Head of Integration Services to lead service excellence within the Business and Operations Systems. The role focuses on pre-sales and integrated delivery models, managing a senior team while ensuring effective service delivery. The ideal candidate will have over 12 years in the telecom sector, strong leadership capabilities, and a university degree in ICT/Engineering. This leadership position offers a dynamic work environment with opportunities for innovation. #J-18808-Ljbffr
Overview Ericsson is looking for a Head of Enterprise Architecture within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading enterprise architecture practice and End-to-End solution presales and delivery in MEMA. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team. What You Will Do Lead BOS End-to-End portfolio presales and solution delivery, managing end-to-end Solution & Enterprise Architects, and cross portfolio practicians. Establish and lead enterprise architecture and design authority practices. Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units. Set Individual Performance and Development goals for members with regular check-ins. Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability. Accountable for the pre-sales and delivery of BOS solutions in the context of complex offerings and transformations including 3rd party products & solutions. Plan lead and industrialize initiatives to augment Ericsson BOS offerings to create higher fit to customer needs and improve competitiveness. Responsible for competence management and upskilling of their community to serve business needs. Responsible to review and align delivery models; and secure the skillsets required to fulfill the delivery. Drive a Knowledge Sharing and Asset building culture across their community. Instill a culture of add-on sales and customer value maximization. Drive the full onboarding of automation in collaboration with BOS automation champions and Product Management. Lead product and integrated solutions escalations related to project issues and portfolio roadmap issues in collaboration with Business Development & Portfolio. Single Point of Accountability/Escalation for End-to-End and multi-component OSS and BSS solutions and delivery readiness perspectives. What You Will Bring 12+ years of experience in telecom industry with leadership track record in OSS & BSS transformations with focus on both pre-sales and program delivery. University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. Strong People Manager track record leading Senior Team members and leading Leaders. Enterprise Architecture & Framework Mastery (TOGAF, TMForum: eTOM, ODA, OpenAI, SID, TAM) Advanced experience with Cloud-Native & Platform Architecture. Security, Privacy & Compliance Architecture. AI and automation strategy Data Management & Analytics Integration & API Ecosystem Agile, DevOps & Continuous Delivery Expert level in overall BOS portfolio including full stack BSS and OSS with surrounding Domains. Experience in leading complex transformation engagements in BSS and OSS domain. Demonstrated experience leading cross-functional highly matrixed and globally distributed teams. Mandatory certifications: Principal Solution Architect GIAP certification. Strong consultative, presentation, and communication skills Proven track record to deliver results within a time sensitive and high-pressure environment. Highly proficient collaboration skills Solid ability to communicate effectively at executive levels. In-depth knowledge of running Organizational and Solution Level Governance. Fluent in English; additional languages are a plus. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video Click Here Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Req ID: 776663 #J-18808-Ljbffr
A global telecommunications company is seeking a Head of Enterprise Architecture based in Dublin. In this key leadership role, you will spearhead the enterprise architecture practice and manage solution presales and delivery. The ideal candidate will have over 12 years of experience in the telecom industry, with a proven leadership track record in OSS and BSS transformations. Strong skills in managing cross-functional teams, a solid understanding of enterprise architecture frameworks, and fluency in English are essential. Join a diverse team focused on innovation and delivering high-value solutions. #J-18808-Ljbffr
