A leading Credit Union in Dublin is seeking a strategic and experienced Head of Operations. This pivotal role involves ensuring operational excellence, leading IT functions, and driving member services. The ideal candidate will have a strong background in operational management, a third-level qualification in Business or Finance, and proven leadership skills. A competitive salary of €75,000 to €90,000 plus benefits is offered for this key position within the organization. #J-18808-Ljbffr
Overview A leading Credit Union is seeking a strategic and experienced Head of Operations . This is a pivotal role within the organisation, crucial to ensuring operational excellence and leading IT across branches and member services. Role Reporting directly to the CEO, the Head of Operations will play a key role in implementing company-wide initiatives connected to the Strategic Vision and have primary responsibility for ensuring strong member services and operational resilience across operations and IT. This position demands a blend of operational oversight, team leadership, change management and a deep commitment to delivering outstanding member service. Key Responsibilities Operational Leadership: Ensure the efficient delivery of services across all channels, branches, online, and phone, while driving continuous operational improvements. Strategic Support: Collaborate with the CEO and senior management team to develop and implement strategic initiatives that align with the credit union's goals. Risk & Compliance Management: Work closely with Risk & Compliance teams to identify and manage operational risks, ensuring full adherence to legal and regulatory standards. Team Development: Lead and mentor a diverse team, fostering a culture of high performance and professional growth. IT Oversight: Guide the IT function to meet operational needs and manage third-party providers Performance Management: Develop and implement processes for continuous performance improvement and member service enhancement. Environmental & Social Governance (ESG): Lead initiatives to reduce the credit union's carbon footprint and promote sustainable practices. Health & Safety: Ensure a safe and compliant working environment across all locations. A third-level qualification in Business, Finance, or a related discipline, or a relevant professional qualification. Experience in an operational management role within the financial services sector. Strong IT and analytical skills, with a track record in problem-solving and process improvement. Excellent leadership, communication, and interpersonal skills, with proven success in people management. An understanding of regulatory requirements and experience in managing relationships with regulatory authorities. Salary: €75,000 to €90,000 plus benefits package How to Apply If you are a dynamic leader with a passion for operational excellence and a commitment to the values of the credit union movement, we want to hear from you. Please contact Michael Gorman or apply directly with your CV. #J-18808-Ljbffr
A leading insurance brokerage in Dublin is seeking a Commercial Lines Account Director to manage existing accounts and drive new business growth. This senior role involves winning high-value commercial new business and maintaining strong client relationships. Candidates should have a CIP qualification and a minimum of 5 years of Commercial Lines experience. The position offers a hybrid working model with a highly competitive salary, bonus, and benefits package. #J-18808-Ljbffr
ERF Recruitment Consultant of the Year 2025Recruitment Manager at Engage People. Headhunting the best talent in Financial Services Winner 2023… Account Director - Commercial Lines Location: Dublin (Hybrid) Package: Highly competitive salary + bonus + incentives + benefits My client, a leading Irish insurance brokerage with a significant national portfolio, is seeking a Commercial Lines Account Director to drive new business growth while managing a select book of existing clients. The Opportunity This is a senior, client‑facing commercial role focused on winning and converting high‑value commercial new business while maintaining strong relationships across a small portfolio of existing accounts. You will collaborate closely with cross‑functional sales teams, contribute to company‑wide sales campaigns, and take the lead on generating larger commercial opportunities. A hybrid setup is offered, with a strong emphasis on face‑to‑face client engagement . Key Responsibilities Manage and develop a small book of existing commercial clients. Lead new business acquisition activities across Commercial Lines. Identify, quote, and convert new commercial opportunities, including complex risks. Consistently meet income, revenue, and referral targets. Build and maintain a strong sales pipeline, achieving agreed conversion ratios. Deliver best‑in‑class customer service to all clients and prospects. Work closely with broking and compliance teams to ensure all activity meets regulatory standards. Support and guide Account Executives as required. Manage premium collection and aged debt effectively. Ensure full compliance with all audit and corporate governance requirements. Essential Skills & Experience (Core Requirements) Only candidates who meet all of the below will be considered: CIP qualification (ACII qualified or progressing towards ACII is strongly preferred). Minimum 5 years' Commercial Lines experience within the insurance industry. Demonstrable track record of new business development and revenue growth . Proven ability to convert large and complex commercial risks into long‑term clients. Strong technical insurance knowledge across Commercial Lines. Fully compliant with the Central Bank MCC and Fitness & Probity standards. Soft Skills (Must-Have Attributes) Exceptional communication, presentation, and client‑facing ability. A blend of strong account‑management capability with a real passion for winning new business . High attention to detail and strong organisational skills. Target‑driven mindset with the ability to meet deadlines under pressure. Excellent negotiation skills and commercial awareness. First‑class stakeholder, client, and relationship management skills. Who This Role Suits An experienced Account Director / Account Manager seeking to join a high‑growth organisation with a national footprint and global backing. A driven Senior Account Executive or Commercial Lines professional ready to step up to Account Director level, with a proven record of retention, growth, and new client acquisition. Why This Opportunity Stands Out Attractive compensation, bonus, and benefits package. Join a highly successful, reputable brokerage with strong national reach and international support. Work within a dynamic commercial function where you can influence strategy and drive meaningful growth. Opportunity for career advancement and additional responsibility as the business continues to scale. Ability to shape strategic account development and have a genuine impact on commercial outcomes. Desired Skills and Experience Commercial Insurance New Business Acquisition Account Management Risk Assessment Broker Relations Seniority level Director Employment type Full‑time Job function General Business Insurance #J-18808-Ljbffr
