Enet (Open Access Networks) is seeking a Billing Collections Administrator in Limerick, Ireland. This role is crucial for managing billing queries, resolving disputes, and supporting financial operations. Candidates should have a Leaving Certificate and 1–3 years of experience in billing or accounts receivable. Proficiency in MS Excel and ERP systems is required. The position involves compliance with company policies and requires excellent communication skills to handle queries professionally. This is a 2-year fixed-term contract position. #J-18808-Ljbffr
Overview Overall Role Purpose The Billing Collections Administrator for Enet is responsible for ensuring accurate, timely, and customer-focused handling of billing-related activities. This role manages queries relating to invoices, disputes, cancellations, billing charge queries, investigations, documentation requests, and supports financial operations through bank downloads and cash allocation when required. The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced, process-driven environment. This is a 2-year fixed-term contract role. Key Accountabilities Billing Customer Query Management Handle and resolve invoice queries from customers, internal teams, and stakeholders. Investigate and process billing disputes, ensuring accurate outcomes and timely communication. Manage billing cancellations queries. Respond to charge queries, validating billing data and requesting corrections where required. Provide copy invoices, statements, and other requested billing documents promptly for corporate accounts; direct low revenue accounts to the Online portal. Financial Operations When required, perform daily bank statement downloads from Bank of Ireland banking platforms. Identify when required identification of the customer accounts. Reconcile discrepancies between bank transactions and ledger records. Support month-end activities related to billing, cash allocation, and reporting. Process Compliance Ensure all billing activities comply with company policies and financial controls. Maintain complete and accurate documentation of all query resolutions and adjustments. Identify recurring issues and propose process improvements to enhance billing efficiency. Collaborate with other Finance, Customer Service, and Sales teams to ensure seamless service. Required Qualifications Leaving Certificate 1–3 years of experience in billing, accounts receivable, credit control, or a similar financial operations role. Key Competencies Technical Strong understanding of invoice processes, dispute handling, and cash allocation. Direct Debit process for SEPA cash collections. Credit Card Processing cash collections. Excellent attention to detail with strong numerical and analytical skills. Proficiency in MS Excel and experience using ERP or billing systems (e.g., Business Central, Microsoft Dynamics, Oracle). Behavioural Strong communication skills for handling customer and internal queries professionally. Ability to prioritise tasks, meet deadlines, and manage high-volume workloads. Experience working in a shared services or fast-paced finance environment. Proven customer-focused mindset with problem-solving abilities. Ability to work independently while contributing to team goals. #J-18808-Ljbffr
