Enel X Global Retail is Enel Group’s business line dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy. A world leader in the field of energy supply, energy management services, and electric mobility to foster electrification, it accompanies all of its customers through their energy transition, developing value-creating solutions. Enel X Global Retail offers an ecosystem of sustainable, efficient, easy-to-find, personalized products and services built around customer needs. Enel X Global Retail provides electricity, integrated and innovative energy services to over 61 million customers worldwide, households, small offices, enterprises, and municipalities. Furthermore, around the world, it offers flexibility services aggregating 9.6 GW and has installed over 3 million lighting points as well as more than 25,300 owned public charging points for electric mobility. The Role As an Application Support Associate, your primary mission will be to work with internal users of our applications and our engineering teams to reproduce, resolve and escalate software issues. This is a highly visible role where you will become an expert in our software solutions and will work closely with the product development, operations, data quality, engineering and customer support teams. Strong communication and troubleshooting skills, as well as a commitment to superior customer service, will allow you to succeed as you provide support to your colleagues at Enel X and external customers. What you’ll do Application Troubleshooting : Investigate and analyse application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality. Technical Support : Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures. Documentation : Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team. Incident Management : Utilize incident management tools to track, prioritize, and escalate issues as needed, ensuring adherence to service level agreements (SLAs) and minimizing the impact on business operations. Collaboration : Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to address and resolve complex application issues and improve overall system performance. What you’ll bring BA/BS in a quantitative/analytical or relevant field (Engineering, Physics, Mathematics, Computer Science, Statistics, Economics, etc.). 1+ years of experience in energy, data analytics, engineering, or similar industry with a quantitative focus OR Advanced degree in a quantitative/analytical field (Data Science, Analytics, etc.). Good time management skills and ability to balance conflicting priorities. Good oral and written communication skills. Demonstrated ability to both collaboratively and independently complete projects. Self-motivation and ability to work in a fast-paced, forward-moving environment. Proficiency in using technical platforms and IT systems (MS Office, Internet, etc.) Desire to learn the technical components of a highly complex platform and tools for the global management of various energy markets. Service-oriented attitude. Some understanding of object-oriented programming (R, Python, MATLAB, etc.). Some understanding of database languages (MySQL, PostgreSQL, etc.). Some understanding of user interface design (Shiny, Flask, JQuery, etc.). A passion for the energy industry and advanced energy technologies (DR, solar, storage, EVs, etc.). Demonstrated ability to solve problems and design new processes. Desire to learn how to work with and derive insights from large amounts of data. High attention to detail and inquisitive nature. Desire to learn process improvement and project management (e.g. Agile Development). Experience working with Salesforce and/or Salesforce APIs. We are looking for people who embody our values: Trust, Respect, Innovation, Proactivity and Flexibility. Are you ready to make a difference and grow with us? Apply now and join us in leading the energy transition. Find out more information at https://www.enelx.com/ie/en #J-18808-Ljbffr
Enel X is a global business line of the Enel Group, combining its own progressive, future-oriented approach with the financial solidity and worldwide reach of the Group. We are leading the energy transformation all over the world, turning complex technologies into simple, approachable, effective solutions that enable everyone to transform energy into new opportunities for sustainable growth and progress. We are convinced that the energy solutions of the future are electric, digital and renewable. As a leading provider of flexibility grid services, there is an immediate need for a Systems and Application Support Analyst to join our world-class Global Operations team. Your primary mission as a Systems and Application Support Analyst will be to work with internal users of our applications and our engineering teams to reproduce, resolve or escalate software and technical issues. Key Responsibilities Application Troubleshooting: Investigate and analyse application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality. Technical Support: Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures. Documentation: Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team. Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to address and resolve complex application issues and improve overall system performance. Incident Management: Utilize incident management tools to track, prioritize, and escalate issues as needed, ensuring adherence to service level agreements (SLAs) and minimizing the impact on business operations. Software Updates: Coordinate and support the deployment of application updates, patches, and enhancements, working closely with development teams to validate changes and ensure seamless integration. User Training: Develop and deliver training sessions for end-users to enhance their understanding of application features, troubleshooting techniques, and best practices to minimize recurring issues. Performance Monitoring: Implement monitoring tools to proactively identify potential issues, analyse trends, and take preventive actions to maintain optimal application performance. Requirements Bachelor’s degree in computer science, Information Technology, or related field. Proven experience in application support, troubleshooting, and technical assistance. Strong knowledge of ITIL or other IT service management frameworks. Proficiency in scripting languages and familiarity with database management systems. Excellent communication and interpersonal skills with a customer-centric approach. Ability to work independently and collaboratively in a fast-paced environment. Detail-oriented with strong problem-solving and analytical abilities. Familiarity with IT security principles and practices. Demonstrated ability to solve problems and design new processes. Desire to learn how to work with and derive insights from large amounts of data. High attention to detail and inquisitive nature. Experience with enterprise-level applications and systems. Familiarity with ticketing systems and incident management tools. Knowledge of cloud computing platforms. IT certifications such as ITIL, CompTIA A+, or similar. If you are a proactive and detail-oriented professional who thrives in a challenging and collaborative environment, we invite you to apply for the position of Systems and Application Support Analyst and contribute to the success of our organization. #J-18808-Ljbffr
Enel X Global Retail is Enel Group’s business line dedicated to customers worldwide. It aims to effectively provide products and services based on customers' energy needs and encourage them to use energy more consciously and sustainably. A world leader in the field of energy supply, energy management services, and electric mobility to foster electrification, it accompanies all of its customers through their energy transition, developing value-creating solutions. Enel X Global Retail offers an ecosystem of sustainable, efficient, easy-to-find, personalized products and services built around customer needs. Enel X Global Retail provides electricity, integrated and innovative energy services to over 61 million customers worldwide, households, small offices, enterprises, and municipalities. Furthermore, around the world, it offers flexibility services aggregating 9.6 GW and has installed over 3 million lighting points as well as more than 25,300 owned public charging points for electric mobility. About the role Enel X needs an Analyst on the Global Flexibility Operations team working with the Network Operations Center (NOC). We help deliver on our global Demand Response (DR) and Distributed Energy Resource (DER) program commitments by supporting building standardized, scalable, and local processes for implementation, managing execution, and coordinating operations of Enel X’s Flexibility programs. The ideal candidate will have a global perspective, a robust understanding of the DR business, a desire to build scalable systems for delivering our programs, and a passion for improving customer experience to achieve successful portfolio performance. They will influence the Products and advocate in local markets for standardized tools for the scalable execution of Flexibility products. Key Responsibilities Collaborate with teams across different departments and regions to align operational strategies with organizational objectives, facilitate knowledge sharing, and drive continuous improvement. Connect local teams to the teams in the Global Product Line (GPL) to leverage their expertise and capabilities. At the local level, work closely with the Demand Response Operations (DRO) teams. At the global level, work closely with the Global Operations and Global Product teams. Support local teams to meet business objectives via training, process improvement, adopting appropriate tools and systems, and escalating issues in a timely and efficient manner. Advocate on behalf of local teams to ensure appropriate resources are allocated to meet business objectives. Define and promote global best practices and Standard Operating Procedures (SOPs). Develop and maintain metrics and KPIs to monitor the performance of global programs, identify trends, and measure progress towards operational goals. Identify opportunities for process optimization and efficiency gains, and collaborate with cross-functional teams to implement solutions. Identify opportunities for margin increases and risk reduction. Create ideas to improve our systems (e.g. Flex Platform and ECRM Database). Participate in User Acceptance Testing (UATs) for the Flex Platform. Leverage tools and systems to streamline operations, enhance data visibility, and automate repetitive tasks wherever possible. Create surveys for internal stakeholders to gather feedback. Create and maintain documentation and training resources for local teams. Qualifications You are an adept ‘systems thinker’ – naturally curious about how things are designed and built. You are interested in what happens in other parts of the world and appreciate other cultures and people. You are an expert with Microsoft Excel, Salesforce CRM, and the Enel X Flex platform. You thrive on short-term, high-energy projects. You join teams for short periods and then move on to the next project while maintaining your network within the business. You have experience managing multiple programs and stakeholders at all levels of the organization (GPL, Region, and Country). You have a demonstrated ability to manage high-stress situations calmly and effectively; you thrive in a fast-paced, open, flexible environment. Above and Beyond You have experience as a Demand Response Operations (DRO) Analyst or Associate. You have 3+ years of experience in an operational role. You have a deep understanding of the demand response industry and power systems. You have previously worked in energy management, power generation, demand response, or related industries. You are fluent in Spanish, Italian, Mandarin, Japanese, or Korean. Find out more information on Enel X #LI-MB1 #J-18808-Ljbffr
