Job Title Customer Account Manager – ICS division Location Stillorgan, Ireland Department Customer service Reports To Customer Service Department Manager About Elis Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability. At Elis, we value our people and offer: Competitive salary with performance-based incentives Opportunities for professional growth and development A supportive, collaborative, and client-focused work environment Role Overview The Customer Account Manager – ICS will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention, and revenue growth. You will act as the main point of contact for individual customer accounts, understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty. Key Responsibilities Manage a portfolio of strategic hospitality clients, building strong, long-term relationships. Act as the primary point of contact for client inquiries, issues, and service requirements. Responsible for allocated account region retention and growth of that customer base. Identify upcoming contract renewals, negotiate renewal terms and retain existing business. Complete contract renewal for customers. Order stock for customers. Develop and implement account strategies to grow revenue and increase client engagement. Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery. Monitor account performance, KPIs, and client feedback to drive continuous improvement. Prepare and present reports, proposals, and business reviews to clients and senior management. Proactively resolve client while maintaining a high standard of service. Achieve internal KPIs such as monthly credits and debt collection. Work closely with Customer support agents and drivers allocated to the region to provide a seamless customer experience. Skills & Experience Required Proven experience in account management within the industrial commercial services industry is advantageous. Clean valid driving licence. Confident driving 70‑80% of the time to customer visits. Strong understanding of client relationship management and strategic account development. Excellent communication, negotiation, and interpersonal skills. Strong problem‑solving skills and ability to manage multiple priorities. Analytical mindset with experience using CRM systems and reporting tools. Self‑motivated, proactive, and results‑. Experience with textile, linen, or facility service solutions is a strong advantage. Join Us At Elis, we help hospitality providers focus on what matters most — delivering exceptional guest experiences. If you are a client‑focused professional with hospitality experience and a passion for relationship management, we’d love to hear from you. Skills CRM, Salesforce, Industrial Commercial Services #J-18808-Ljbffr
A leader in textile services is seeking an experienced Maintenance Manager to oversee maintenance and engineering operations. Located in Little Island, Cork, the role involves managing a large technical team, ensuring equipment reliability, and driving excellence across multiple sites. Candidates should have substantial experience in maintenance management within manufacturing environments and strong leadership skills. Opportunities for career progression are available. #J-18808-Ljbffr
Managed Linen Service General Operative (Full-Time & Part-Time) Location: St. Vincent’s University Hospital, Dublin 4 Company: Elis Positions: Full-Time & Part Time Rate of Pay: €13.80 per hour Hours: Monday–Sunday (6 days over 7) Afternoon & evening shifts Weekend & bank holiday work required Part-time hours available – ( Monday–Friday, 5:00pm–9:00pm; Saturday, 8:00am–4.30pm (flexible) approximately 25 hours per week. ) About Elis Elis is a leading international textile, hygiene and facilities services company operating in 30 countries. We provide high-quality rental and laundry solutions including workwear, bed & bath linen, mats, mops, hygiene supplies, and pest control services. Benefits Bike to Work Scheme TaxSaver Scheme Employee Assistance Programme (EAP) The Role We are recruiting for two Managed Linen Service General Operatives to support daily linen operations onsite at St. Vincent’s University Hospital. You will play a key role in ensuring a high standard of service delivery and maintaining strong working relationships with hospital staff. Positions available: Full-Time & Part-Time Key Responsibilities Deliver and collect linen stock efficiently Collect soiled linen in line with infection control guidelines Log and report daily service issues Respond to customer queries and requests professionally Liaise with the onsite supervisor daily Complete daily stock checks Maintain a clean and tidy yard area Join our team and make a difference every day – we’d love to hear from you! Apply now and start your journey with Elis. Skills Managed Linen General Operative Customer Service Organisational Skills #J-18808-Ljbffr
Maintenance Manager Location: Little Island, Cork Department: Maintenance Reports to: General Manager About the Role Elis, a leader in textile, hygiene, and facility services, is seeking an experienced Maintenance Manager to oversee maintenance and engineering across our multi‑site facility in Little Island, Cork. You will be responsible for ensuring equipment reliability, safety, and operational efficiency , while leading and developing a large technical team. You will manage preventative maintenance, diagnostics, CAPEX projects, budgets, and the TOMS Maintenance System to drive excellence across the site. Benefits include: Competitive salary with performance incentives Pension plan and life assurance Health and wellbeing initiatives Opportunities for career progression and professional development Supportive and collaborative work environment Key Responsibilities Lead and manage the day‑to‑day maintenance operations , ensuring minimal downtime and maximum equipment reliability. Oversee and optimise the preventative maintenance programme using TOMS CMMS . Plan and manage CAPEX and engineering projects from design through to installation and commissioning. Develop, monitor, and manage maintenance budgets , including forecasting and cost control. Lead, mentor, and develop a large technical team , fostering a culture of safety and continuous improvement. Diagnose and troubleshoot complex equipment faults to minimise production disruption. Maintain maintenance procedures, SOPs, and documentation , ensuring compliance and continuous improvement. Drive initiatives to improve asset reliability, efficiency, and process improvement . Collaborate closely with production, quality, and H&S teams to support seamless operations. Skills & Experience Required Qualified Electrical or Mechanical Engineer (trade or third‑level qualification) 23 years experience as a Senior Maintenance Supervisor managing a large team Proven maintenance management experience in linen, food, meat, or plastics manufacturing Strong leadership, budgeting, CAPEX project management, and troubleshooting skills Hands‑on experience with CMMS (TOMS) and plant utilities Take the lead in shaping a high‑performing maintenance function in a dynamic, global company committed to operational excellence and sustainability. Apply today and join the Elis team! Skills Mechanical Skills Electrical Skills Health Safety #J-18808-Ljbffr
A leading international service provider in Ireland is seeking a Customer Account Manager for the ICS division. This role involves managing a portfolio of strategic clients, ensuring exceptional service and revenue growth. The ideal candidate will have account management experience, strong communication skills, and a proven ability to develop long-term relationships. The position offers a competitive salary and opportunities for professional growth. #J-18808-Ljbffr
A leading textile and laundry service provider in County Cork is seeking a General Operative to join their team at the Millfield plant. This fulltime position involves operating machinery, sorting textiles, and ensuring quality standards. The ideal candidate should have prior experience in a production setting and be detail-oriented, reliable, and flexible. Join a dynamic team that values quality, safety, and service. #J-18808-Ljbffr
A leading international textile service company is looking for Managed Linen Service General Operatives to support daily linen operations at St. Vincent’s University Hospital in Dublin. Responsibilities include delivering and collecting linen, maintaining infection control standards, and liaising with hospital staff. Flexibility in hours is essential as both full-time and part-time positions are available, offering a competitive hourly rate of €13.80. #J-18808-Ljbffr
General Operative Location: Unit 1, Millfield Plant, Mallow Road, Co. Cork Company: Elis Ireland Job Type: Fulltime (Monday to Friday, with flexibility for weekends and bank holidays) About the Role Elis is a leading provider of complete textile rental and laundry services, supporting thousands of businesses across Europe. We supply workwear, chef uniforms, bed & bath linen, mats, mops, and hygiene equipment to sectors including Hospitality, Healthcare, Workwear, and Facility Management. We are currently seeking General Operatives to join our team in Unit 2 at the Millfield plant. In this role, you will be part of a dynamic production team, helping to maintain our high standards of quality, efficiency, and safety while ensuring that our customers receive the best service possible. What We Offer Competitive pay and benefits Fulltime hours with structured shifts Opportunities for training and career development Supportive and inclusive team environment Key Responsibilities Operate machinery and equipment as required in the production process Sort, fold, and prepare textiles for dispatch Ensure high standards of quality and accuracy in all tasks Always follow health & safety guidelines Work as part of a team to meet production targets Requirements Previous experience in a production, warehouse, or factory environment is an advantage Good attention to detail and ability to work in a fast-paced environment Reliable, punctual, and flexible with working hours Ability to work independently and as part of a team How to Apply If you are interested in joining Elis as a General Operative at our Millfield Unit 2 plant, please apply below with your updated CV and a brief cover letter. Skills Health Safety Production Skills People Skills #J-18808-Ljbffr
A leading international multi-service provider is seeking a Customer Account Manager for the Hospitality Division in Dublin. The role involves managing strategic client portfolios, ensuring exceptional service, and driving revenue growth through effective relationship management. Ideal candidates will have a strong background in hospitality account management and excellent communication skills. Benefits include a competitive salary and opportunities for professional growth. #J-18808-Ljbffr
Job Details Job Title: Customer Account Manager – Hospitality Division Location: Tallaght, Ireland Department: Sales / Customer Success – Hospitality Division Reports To: General Manager About Elis Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability. At Elis, we value our people and offer: Competitive salary with performance-based incentives Opportunities for professional growth and development A supportive, collaborative, and client-focused work environment Role Overview The Customer Account Manager – Hospitality Division will manage and grow a portfolio of strategic hospitality clients, ensuring exceptional service, retention, and revenue growth. You will act as the main point of contact for key individual accounts (non-groups), understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty. Key Responsibilities Manage a portfolio of strategic hospitality clients, building strong, long-term relationships. Act as the primary point of contact for client inquiries, issues, and service requirements. Identify upcoming contract renewals, negotiate renewal terms and retain existing business. Develop and implement account strategies to grow revenue via pricing strategy and increase client engagement. Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery. Monitor account performance, KPIs, and client feedback to drive continuous improvement. Prepare and present reports, proposals, and business reviews to clients and senior management. Proactively resolve client issues while maintaining a high standard of service. Achieve internal KPI’s such as monthly credits, and debt collection. Stay informed of hospitality industry trends, competitor activity, and client needs. Skills & Experience Required Proven experience in account management within the hospitality industry (hotels, restaurants, or hospitality services). Strong understanding of client relationship management and strategic account development. Excellent communication, negotiation, and interpersonal skills. Strong problem‑solving skills and ability to manage multiple priorities. Analytical mindset with experience using CRM systems and reporting tools. Self‑motivated, proactive, and results oriented. Experience with textile, linen, or facility service solutions is a strong advantage. Join Us At Elis, we help hospitality providers focus on what matters most — delivering exceptional guest experiences. If you are a client‑focused professional with hospitality experience and a passion for relationship management, we’d love to hear from you. Skills CRM Salesforce Account Management Hospitality #J-18808-Ljbffr
